LG CordZero A9K-PRO
VerifiedMPNs: 829787 and A9K-PRO6 reviews
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- Several times a week
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Brought the LG A9K from Harvey Norman for $949.00 and took out extended warranty! Very expensive vacuum and did the job for around a year so not worth the purchase price. Wood never by an LG Vacuum or any product from LG due to the product they produce and the warranty personal have no idea what they are talking about. They blame misuse of product… Read more
by purchaser. It appears they are unable to produce a product designed to undertake the task they are apparently designed to do, VACUUM floors. We had a head stop spinning which was replaced and the telescope stick broke like many other in the reviews and they blame misuse. Attached is reply from LG and my email. Now lodge with ACL section 54 and pursue via VCAT
Hi Team, Good afternoon, this is to inform you that the relevant team have reviewed all the photos of the fault provided which confirms that the issue is a non manufacturing fault or defect but the result of customer's damage / mishandling. In situation of product misuse, the Manufacturer's warranty is void and there has been no failure to comply with the consumer guarantees under the ACL. We need to refer the customer to the nearest authorized service center.
Further to there correspondence I emailed The vacuum has not been mishandled or misused; its only use has been to vacuum as per its intentions. I would suggest you address the issue of your products fulfilling what they are apparently designed to do. For your reference I have also attached further photos of the unit which will indicate that the vacuum has not been misused.
My partner is 5.6 tall and does not require the telescope to be extended when vacuuming which should not make any difference but as this fault has appeared at the actual vacuum unit I would suggest this is a weak point made worse with the telescope extended.
With response to your statement please advise what customer mishandling and misuse refers to outside the scope of the vacuum doing what it is designed to do, which is to Vacuum timber floors and carpet floors with the allocated attachment!
"Without Prejudice or Malice"
LG Cordless Stick Vacuum Cleaner My LG Cordless Vacuum cleaner is such a disappointment ... it is only about a year old! All the plastic is substandard, especially the tubes which are falling apart at the top and the bottom of the stick; electrical… Read more
wiring falls out in both areas, and has to be carefully pushed into the tube again (not good!) The latest disappointment is that I lent the vacuum cleaner against the wall, and it fell to the ground, breaking the dust container cylinder off its hinges ... The disappointment is so great, that I am going to have to throw this piece of plastic junk out! And start all over again! Because I am not prepared to argue with anyone about this rubbish! Not sure whether I will find anything better!
Follow-up · There has been no response from LG ... The wiring pops out at the top of the stick as well as the bottom of the stick The quality of the entire product is inferior - light plastic components that break. We are older generation and know how to treat our belongings The latest problem is that the dust chamber cover is broken - it was placed against… Read more
I bought this vacuum 12 months ago. Initially, it was great. While using it normally, the stick broke and I have been given the complete run around for 2 weeks by customer service with still no resolution. Inferior quality product and Terrible customer servuce Show details
Cordless is junk – Battery doesn't stay charged for long Vacuum snapped too, wouldn't recommend anyone buying cordless vacs, I have a corded Miele and it's amazing.
Poor quality – Product is no good the kompressor function don't work wast of money. There's information on the falsely stating that this product base super vacuum all nonsense and warranty is nonsense. Show details
Worlds worst vacuum cleaner – Not once have I been able to vacuum my floor without the filters clogging and the motor giving up. I tried to complain to Harvey Norman and to LG but they made the process so harrowing and time consuming that more pressing life matters got in the way and I gave up. I was constantly cleaning filters which threw dust everywhere. So much for allergy… Read more
friendly. This is the worst appliance I have ever used. Absolute not fit for purpose. Do not buy one. I now own a $1000 white elephant.
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