LG MP-9289VSD

Not happy "Jane" (LG) – Brought a MP 9289VSD steam microwave nearly 3 years ago. First year total rebuild. Second year still under warranty another rebuild. Today slowly heats the plate until too hot to hold and food has cold patches throughout. Customer service suggest leave on longer. Harvey tried for a total replacement, then offered couple hundred dollars and they will bin it. LG rep was always too busy to care.

I loved it, now I am terribly disappointed – When I bought it I loved it. Used it everyday, after couple of weeks or so, I realised the front door seal is not sealing properly and call LG for warranty repair. Took the oven to a specified repair place, they saw the problem and said they will fix it. Week later they told me to take it back, that there is no problem with it. I had to call LG… Read more

again and argue vigorously, that their Owner's manual has a safety warning against it. Took very long and angry argument to get transferred to a supervisor. Finally someone nice, reasonable and helpful.

I sent him my proof of purchase and he arranged a store credit for me. I thought this is a great oven, so I ordered a replacement. I was using all the functions but the grill. One day my husband used the grill and it did not work, I told him that he must have stuffed-up the setting somehow. I tried the grill function much later and it really didn't work. Now likely to be out warranty, not knowing where I put the receipt and having unpleasant experience with the attempted repair I gave up on the grill and used mainly microwave function.

Last week the microwave stopped working. I'm guessing it is about 2.5 years old, and warranty would cover only parts, not labour. Spending almost a 1000 dollars for this oven, I expected much more endurance. I have also LG steam washer and the steam stopped working about 2 months ago.

I am loosing faith in LG product's reliability. Should I invest the time and money in repair or just go buy something else? I don't know what I'll do, but I don't think I'll be buying LG again. (I Hope my newest LG product - TV is not next to go wrong.)

I don't want to deal with repairs.

Amazing! – Never tasted steamed vegs like this oven does! No leaching of liquids from the product. Roasted meats, so moist I first thought they weren't cooked enough! Cannot give too high praise for this versatile oven, was going to buy a Thermomix, but this little number cooks everything else into a cocked hat! The ability to cook combination,… Read more ·  6

micro+steam, micro+convection etc is amazing!

It doesn't need any special installation, it's cheap, and very user friendly. All of the above! Bit large for the bench top, wish it could be built in.