LG QuadWash XD5B14WH (White)
VerifiedMPNs: 12651, 698189 and XD5B14WH36 reviews
Dishwasher works well, when working.... Display has failed 3 times and now LG won't support warranty. Don't recommend any touch screen product or LG product in future Show details
Bought in March 2023 and failed in Dec 2025. Just outside 2yr warranty. Error code E0, a well known & documented fault - check all the other reviews, where the machine says there is water leakage in the machine. We had extended warranty and repairman said a new part was to ordered. However, the insurance company rejected their quote and we got… Read more
credit for a new one. Noticed that this machine is still for same despite the many, many people who have complained about this same problem. Noticed also that there is a large sticker on the front of the machine touting "10 year warranty" - and in smaller letters "on motor". That is marketing-speak because that machine will never get to 10 years. Needless to say, we did not buy a LG dishwasher again. These are white goods and they are supposed to last at least 10 years, not just the warranty period.
Unit failed at 2.5 years using one wash a day. AE error, which is a known error for this machine. Water leak internally, but we cannot see water anywhere except in the base of machine? So machine will not run, just drain pumps and hums continuously.… Read more
We are on our 3rd cutlery basket, the bottom falls out as knives put a hole in the base after 12 months. These are not warranty items and is a known failure here also see other reviews. This machine is still sold today yet the basket is a known issue. The repair which technician is confident to fix the leak is $450 to install and replace the solenoid valve, which is a $45 part, but it was diagnose then 2nd visit needed now part is ordered. Removing machine covers not easy in our tight kitchen. Technician thinks solenoid will fix the machine. Machine must be pulled out of cabinet, which is very difficult. Next time it fails we will buy a cheap Westinghouse for $600, we have one in our 2nd house and it has been rock solid for 8 years running daily. We have tried various dishwashers over the years, Bosch, Smeg and all get faults at about 3 years in our experience. With this LG the glasses are not always clean, powder mild streaks, and yes we use rinse aid and branded tablets. We have soft water. Look up reviews elsewhere for this machine, poor. Warranty is 2 years. I did look at Hisense with a 3 year warranty but it also has poor reviews. Westinghouse from now on. Expensive is not better, and technician said he does not have many calls on Westinghouse. We paid about $1000 for this machine 2.5 years ago. The App is not really any good as it does nothing to be honest. You cannot control the machine from the app. LG has been a very frustrating experience. Expensive definately not better in our experience with dishwashers, most seem to fail at 3 years, so from now on a brand for us, that is cheap, then we can throw it away if it fails out of warranty, as the service call and parts cost is huge.
Follow-up · Bought a Westinghouse. $900 with a 5 year warranty. The repair final quote was $610 for the LG. It is not worth it. The 10 year LG motor warranty tries to give you false confidence. Now I insist on the 5 year warranty parts and Labour and only Westinghouse dishwashers give me that. LG dishwasher never again.
Reviews with attachments
An Up grade on the old one – Purchased my Dishwasher in August after my old one packed it in. Very happy with it leaves the other one for dead. Love the way it dries everything my old one never had that. I only have one small concern is when the top tray is full you need to line it it up properly to my sure it is locked into the water outlet at the back & you have to push the… Read more
drawer slides all the way in as it only slides to a point & stops. But otherwise very pleased with it.
Not fully happy with my choice – LG Quad wash in white. I like the LG brand but I'm a lightly disappointed in this dishwasher, for a number of reasons. Its not as quiet as they say it is, far from it, I have to have it running and finished before I go to bed otherwise it wakes you up with all the stops and starts and loud gurgling of water draining out, not to mention if the… Read more
rotating arms need to stop for any reason and they start up again its loud knocking sounds like the arms are hitting dishes, yet they are not.
I have been monitoring the different cycles and making notes about them so please find below a few of the annoyances I am finding with the different cycles.
Auto Wash is my least favourite, this cycle has a whopping 3 hours and 5 minutes, it constantly stopping and starting and being loud, it's supposed to SENSE how dirty the dishes are and is supposed to vary the time depending on how dirty your dishes are, the dishes I put in where hardly dirty, I mean I scraped my dishes and wiped them with a paper towel beforehand and the dishwasher still did the whole 3 hours and 5 minutes and here's me thinking the time would be cut back given they were not heavily soiled, this is a cycle I will never use again.
ECO Wash this cycle is confusing in the way it runs, its got a hefty 2 hours and 50 minutes, where the cycle runs for the 2 hours and then stops for 50 minutes not doing anything, then at the 5 minute mark it makes a loud gurgling sounds for like 1 second and then sits quiet for the remainder of the time until it shuts off, this cycle is also supposed to DRY your dishes but it does not, I rang LG to find out why the machine just sits idle for 50 minutes with nothing going on and I was told its the machines sensor working and that it's normal, I say the sensor is sensing what ?? because nothing happening, if it's sensing the dishes are clean then why sit for 50 minutes power on and do nothing because it's not drying the dishes, this also is my least favourite cycle.
Turbo Wash a few of things with this is ok, for instance when you select Turbo wash it will come up with lights on at EXTRA DRY on the far right of your control panel you need to DESELECT EXTRA DRY and it will reduce your wash down to 59 minutes then hold TURBO button for 3 seconds and it will give you the quick express wash of 39 minute wash, this is my go to I usually just have the 59 minute wash and rinse however I'm concerned that turbo may be using up more energy however I'm pretty sure it's using less energy than the 2 and 3 hour plus cycles, I'll keep my eye on my power bill.
Express Wash is also the Turbo cycle button pressed for 3 seconds to activate it 39 minutes however they say don't use this cycle if your using dishwasher tablets due to the low water temp and rinse cycle may not remove all the powder from the dishes, I used it anyway and didn't find any residue left behind and even if their was you could do a 12 minute rinse only cycle if needed and it's still quicker than some of the other cycles that do a wash and rinse together, even though the Express wash and turbo wash sound the same their is a difference and the only difference is the water and rinse temps, for the turbo wash the water/rinse temp is slightly higher than for the express wash because the express wash doesn't give the machine enough time to heat the water.
Half Load is 2 hours and 40 minutes and then it sits idle for the remaining 50 minutes doing nothing and it's another noisy cycle and to get this option you need to have ECO button pressed just once and then press the half load button for washing either the top rack or bottom rack only, I used the bottom rack only as it was mainly heavy stuff but lightly soiled, I'm frustrated with the few cycles that show you a time of like 2 or 3 hours and they only wash for the some of it and then sit quiet and do nothing for 50 minutes, I'm not getting any error codes and I'm thinking what a poorly designed product.
Energy Saver I can't even get this one working, not even pressing buttons are working but I'm thinking it may be one of those programs that need to be downloaded via the app ? however I'm not going to bother because I have my one fave cycle that is either the 59 or 39 minute wash and that's all I need.
One last thing, the dishwasher salt that I need to buy is an extra expense that I am unwilling to pay for but have to if I want to keep my dishwasher at its optimum, my last dishwasher didn't have the salt feature, I will be getting a water PH test kit because if my water Ph isn't as bad as I think it is then I won't need to buy the salt.
Notes to take away from this, I'm moderately happy because I'm not needing to wash up myself the dishes are always clean at unpacking time, once the cycle has finished give it a good few minutes before opening the door ajar which will help with the overnight drying and if you open the door too soon after it stops the alarm will go off until you shut it again and that's due to the rinse temp at it's hottest and the machine needs a moment to cool down and also a few people have mentioned about how flimsy the top rack is, yes I agree with that completely and I also found sometimes that when pushing the top rack in it gets stuck and won't fully go back in place, I have found a little trick to make it go back in place with 1 gentle push and that is as your pushing the top rack back in just ever so lightly push down on the top rack at the front while you pushing it and it will glide in fully without needing to reset the whole thing by dragging it out, what that does is it lifts the back wheels slightly so they can get over whatever it is that's making it stop to early.
My last LG dishwasher lasted 12yrs of heavy use with almost no issue so when it died seemed an easy option to get a new LG XD5B14WH. How wrong i was this thing has so many issues and is only 2 yrs old. The cutlery basket is so weak, the first one lasted 1yr before the plastic bottom fell apart, thought must have been a bad one so bought a genuine… Read more
LG spare part that has done exact same as first in less than 1yr so now need to buy another as knives fall though and stop the lower rotator from spinning. For reference the basket in my first LG dishwasher last the entire life of the machine. The touch panel on the front bugs out all the time and starts flashing and beeping and have to turn off power at wall to reset. And the machine makes horrid thumping noises during a certain part of the cycle. Apart from that it seemed on par with my first one for how it cleans dishes and how loud it runs, except when thumping noise is happens and when a knife pokes through the bottom of basket and jams the spray bar. Would have thought newer model would have been improved but has gone way backwards. I'd take the old model with proper buttons and and basket thats not made of recycled plastic bags any day. No more LG In My Home. Bring back the old model this is junk.
Positive reviews
This dishwasher washes well, and is quiet. However, if you are upgrading from an older LG dishwasher you will be disappointed in the lack of space compared to the older model. I used to be able to put tall utensils, large chopping boards, and platters in the bottom rack, but they won't fit in this dishwasher. The top rack no longer has the blue… Read more
flip racks which came in handy for lids and utensils. Also tumblers and wine glasses don't fit in as well as before. I'm sure I'll adjust to it, you can put much larger bowls and even pots in the top rack now, so that's something. I bought it online, but wished I went in store and had a good look, as I didn't realise they had changed so much.
Good dishwasher even on short cycle – Our new LG Quadwash replaced an 18 yo LG which had been completely reliable but the hinge springs broke recently. The new one is not as rigid as the old one, especially the frame, but otherwise seems well made. The door is solid enough as are the internals of the machine. Most of the cycle is very quiet, the noisiest times are when water is… Read more · 1
emptying into the drain under the sink.
The Quadwash with two drawers and a cutlery basket is excellent for lightly soiled full loads. The capacity is better than the old 14 place unit once you get used to how to optimise loading. We mainly use the 38 min cycle, obtained by holding the turbo selector for about 3 seconds and turning off the extra dry. This cycle is economical with electricity and water. Everything comes out sparkling clean and mostly dry. The machine remembers your selection for next time. If using the 38 minute cycle it is best to use powder not tablets as the tablets can leave a residue on the crockery. This is expained in the manual. We are using Shine powder and rinse aid with excellent results. For more intense washing we use the turbo 59 min cycle with no extra dry for which tablets are desirable for extra cleaning. This cycle uses significantly more water and a bit more power.
Both cycles wash dishes very well and dry reasonably well. We put a tea towel above the machine and empty like items onto it before placing them into cupboards or drawers. As recommended in the manual the bottom basket should be emptied first. Mugs need to be placed bottom down to absorb water which is still welled on some of the mugs. The cutlery basket can be emptied by tipping out the contents but it is advisable to hold the flaps down against the basket to stop the cutlery tangling should the flaps fall open. We have removed the folding glass stem shelves and added a shortened folding shelf from the old washer which can support and separate sharp knives as there was no really good spot for them. This would be a good accessory for LG to supply with the machine.
The dishwasher was easy to instal after the hole in the back of the cupboard was made larger to acco modate the water inlet hose. The filter is easy to check and when necessary, clean.
We load the top tray starting from the front as too much of the weight at the back makes it harder to smoothly push the drawer back all the way over the water inlet, unless a small downward pressure is used on the front of the basket while closing.
Hopefully it is reliable for a long time.
LG excells once again – Really happy with this purchase. Pretty quiet at 44 dB. We can put the most stuck on food dishes and they come out spotless. Had low expectations to begin with but was blown away that pre rinsing isn’t even required for a perfect clean. We how have both the dishwasher and microwave from LG, both we are extremely happy with! Show details
Negative reviews
A Lemon - don't buy this product. We've had non stop trouble with the dishwasher since purchasing late Sept 24. It first started in May, with Dishwasher display panel constantly beeping, lights flickering and then turning off mid cycle. Lots of issues getting LG to come out though eventually they replaced the display panel. Same issue in… Read more
Sept and another display panel. Now in Nov same thing and LG refuse to replace this Lemon. Very frustrating and unacceptable.
Worst dishwasher ever! I usually love LG but not this. Really long cycles & still doesn’t clean dishes well. I’ve tried several cycles & same result. Never had a problem before even with cheaper brands. Do not buy. Show details
Sorry but feel it is the worse dishwasher I have owned. The bottom draw never slides in easily , I feel it always gets caught. It also does not seem to hold as much as my previous one . I admit it does clean well though. Show details
Recent reviews
Chopsticks Only in “Cutlery” Basket – The dishwasher is fine – provided you only use bamboo chopsticks at home and don’t try washing your metal cutlery in the cutlery basket . There are only two (aging) people in our household and steel cutlery started poking through the bottom of the basket in less than a year. LG replaced the basket as “a goodwill gesture” but the next one failed… Read more
even more quickly, even though we were especially careful when we risked loading it with steel cutlery. LG blamed us and have refused any further discussion - no doubt because they have so many complaints about this obviously flawed design. The base of the cutlery basket is just made too lightly and implements start going through the mesh base after a few months as the tiny plastic welds fail in hot water. We’ve had half a dozen dishwashers in half a century of domestic life - we’ve had models from Bosch, Simpson, Aske, and Fischer and Paykel - and this is the only time we’ve had a cutlery basket fail. The rest of the machine is fine, but I’m tired of washing the knives and forks by hand.
Find out how LG QuadWash XD5B14WH (White) compares to other Freestanding Dishwashers
Know better, choose better.
In a Hole – Just arrived, still sitting on the kitchen floor. I am going to have to get someone to drill a massive hole in the cupboard to accommodate the water inlet hose. Unlike a lot of other machines the water inlet hose cannot be detached from the machine and because the Aqua Stop is on one end you need the massive hole to get it in to the cupboard to… Read more
hook it up to the water. Was able install my last two machines myself now I am up for, at least $200 to employ a plumber. Purchased this to go with the LG Fridge. They wont get any more business from me.
This LG dishwasher only lasted 3 years and 4 months, moderate use, 2 person household – The LG dishwasher I purchased failed to meet expectations, performing adequately but not impressively. Its circulation pump ceased functioning after only 3 1/2 years of use in a household of two people with moderate usage. While covered by warranty, the labor costs are not included, which I find unacceptable. Earlier problems: 1) Upper plastic… Read more
arm deformed by heat, scratching on basket 2) plastic parts, specially around filter collect grease. The dish sop unable to dissolve it. Polystyrene used?. 4) several upper and lower basket clips broke after 2 years. Poor material quality. Replacement prohibitive expensive. 5) Door plastic frame crack presumably due tight fit, overstretching during manufacturing. 6) The unit is mostly clipped together for fast assembly, not service friendly. I will be posting this customer/ user feedback to LG as well. As a result, I've decided to avoid purchasing LG products in the future.
Dishwasher – I used the dishwasher for the first Time Sunday 10/12/23 it has come up with an error have rung LG 3 times no one has ever returned my call. NOT HAPPY
Written off after only 4 years – Had high expectations for this dishwasher as I had owned a LG dishwasher prior to this one that lasted 16 years and if it was a car it would have done a million miles. While the washing and drying of dishes etc is fantastic this is where my satisfaction with this machine ended. It started badly with a warranty call within the first year with a… Read more
cooked motherboard replaced. Serviceman at the time said it was due to a design fault that let steam from the machine into the motherboard compartment and there had been a few of them suffer this fate. On and off over the next 3 years it would turn itself off regularly during the wash cycle and I would often find it full of dirty water and plates. The control panel would flicker regularly and the alarm would sound for no apparent reason while it was running. It reached the point where I could only wash in the quick wash setting as the economy setting would shut down regularly. But eventually the quick wash setting started to succumb as well. The final straw came when the machine shut down (yet again) and this time flashed an actual alarm. Long story short it was an internal water leak that the service men could not get at without taking the machine and pulling it completely apart to get at. There was no physical way of removing the bottom of the machine to gain access to this area - something that shocked the servicemen as they hadn't seen it before. In the end the machine was consigned to the scrap heap as the total cost of replacing yet another motherboard and trying to fix the leak made it unviable. A very disappointing purchase and one I won't be risking with a modern LG again.
Never again! – We bought this dishwasher in November 2019 and in the 3 and a half years we've had it it has already had an nE error that needed a technician to come and visit, and now we're getting the same error again. The same error twice in 3 and a half years doesn't give me a lot of confidence in the quality of the machine. And the last time the technician… Read more
was here he had to take the machine away because he didn't have the right part so we were left without a dishwasher until they were able to get it fixed and bring it back to us. Not good enough! I'm reluctant to get a service guy out again in case it gets taken away again, not to mention that will mean either me or my husband taking time off work (which neither of us can really afford to do) to sit around and wait for the technician to come over, as though we've got nothing better to do. And all for a problem that should have been fixed last time! Then I suppose we'll need to take time off work *again* to be there when they decide to bring it back. And finally, there's also the issue that the cycles on this machine are considerably longer than equivalent cycles on other dishwasher models which is hardly energy efficient.
I used to think LG were a reliable brand but after this experience, I will never buy another LG dishwasher, and maybe not even another LG product, ever again. Do yourself a favour and stay away from this dishwasher.
Worst Dishwasher ever – Admittedly, we have had the dishwasher for over 2 years when it started to display the 'bE' error. After a search on the LG site, this alluded to either incorrect detergent used (we only use Finish tablets) or an off balanced washer (I pulled it out and got it perfectly level and tested it where it stood) or we needed to reset the Control Panel… Read more
(which was an easy process). None of these resolved the issue, in fact on the rare occassion that a wash completed cycle during a test, the dishes would come out wet (not dry), which wasn't surprising because I don't believe the heating element was working. There was not the usual steam that escaped when you opened the door. It was disappointing that the LG site required you download their app support which didn't quite work, we couldn't select the exact dishwasher model. Personally, no longer a fan for LG dishwashers, it's a shame to see they still sell this unit.
Almost 3 hours on Turbo is definitely not energy saving – I’m very disappointed that this new dishwasher takes almost 3 hours to wash on turbo. This definitely not energy saving. This dishwasher is 3 times longer for a cycle compared to my previous LG dishwasher Show details
Not as good as the last LG – Last Lg was only 5.5 years old. Didn’t mind. Ordered a new one. 2 months wait. Got a cheap one for ($350) while I waited for the LG. To my surprise LG do not give any tablets or rinse aid in the machine. Every other company no matter how cheap or expensive the systems are you get some tablets with them. Contacted LG they totally brushed me off. … Read more
The new on is smaller. Doesn’t has fan assistance drying. Louder and longer wash times. Only had it 24h and not really liking my purchase.
TERRIBLE REPAIR SERVICE FROM LG- CHOOSE ANOTHER BRAND – Dishwasher is just under 3 years old, the GoodGuys unequivocally recommended this brand and model. Paid extra for Concierge warrant extension, dishwasher unexpectedly stopped working one night. LG said it would take 2 weeks max for their repairers to contact and fix, I explained that I broken foot and couldn't stand at sink and wash up, they… Read more
explained they'd text name of company repairing and details so I could contact to see if we could expedite it further. 5 weeks later STILL NO REPAIRER AND NO PHONE NUMBER OF REPAIRER- DO YOURSELF A FAVOUR AND NEVER RELY ON LG BUY ANOTHER BRAND
Hi Mad, Sorry to hear this has been your experience. I've sent… Read more
Find out how LG QuadWash XD5B14WH (White) compares to other Freestanding Dishwashers
Know better, choose better.
Works well, but repair and warranty issues! – All happy with the machine until we started to get error messages LG use a network of local independent white goods repair technicians, so not LG specific technicians. LG have built in to their machines a whole lot of smarts to diagnose problems which were not utilised during their diagnosis. Six weeks later, have had new parts fitted but the… Read more
machine is still not fixed. Awaiting additional parts. Also awaiting a response to my emailed complaint from some 10 days ago to LG; but reading the reviews on Product Review: LG Australia, it looks like I could be waiting a while. All good until something goes wrong, think beyond the initial purchase and research the warranty service provided. Wish I'd have read the Product Review: LG Australia as well as the Product Review: LG QuadWash XD5B14WH before I purchased. Product Review allows you to postpone posting your reviews so a supplier can address your complaints, a week on after I posted for mediation no response from LG. So I have decided to post, sorry LG Australia but we gave you every chance to respond to our issue.
nE Error after a year. Waiting for LG to fix is a nightmare. No parts – I purchased this on June 2020 and its been a great dishwasher, until the nE error started. Now it does not work at all and I have had a technician come out and say, yep, broken need to order a part, but letting you know that we cant get parts at the moment. Its now several weeks and 3 days in a row contacted LG for them to say we are trying to get… Read more
hold of the technician and find out when part is coming. Meanwhile I have a broken unusable machine and keep getting told we have to contact technician. If it cant be fixed, I want a refund so I can buy something else.
Hi I've just sent you a private message regarding this review… Read more
Confused – Just purchased this dishwasher , finding it difficult to use compared the last LG dishwsher. Contacted LG to no avail , trying to find out approx how long each cycle takes. Put on turbo yesterday 2 hours 44 min. That is ridiculous. At this stage not happy with it. Show details
Hi Jill, Thanks for taking the time to write your review, We… Read more
Great cleaning performance - drying mediocre – This is my first dishwasher after reading a lot of reviews and narrowing it down to LG or Bosch. Pros: Great cleaning performance - my protein shakers have never been so clean. Quiet - operation is quiet during the cycle. Efficient - good water and energy ratings. Cheap - much less than competitor. Cons: Doesn't really dry - even on the "extra… Read more
dry" setting with rinse aid, you'll still have to open the dishwasher, tip out any pooled water, and then let the dishes stand. Long cycles - about 3 hours depending on selection. Finishing chime - even though others have commented that it is pleasant, I'd still rather turn it off.
Excellent dishwasher – We replaced the previous LG dishwasher (which developed a problem after 10 years of excellent service) with the current model. It is quiet, washes very well and is user friendly. We hope it is as reliable as the previous one. So far so good. Show reply
No problems with this one! – After my Aldi model died just after its warranty ended I purchased this on advice from the salesman at Betta, had it 3 months now and now I can see why you get what you pay for! My old one was basic and ok but this one , it cleans anything and everything you throw at it, is quiet and never once has come out a dirty plate or pan! I am very… Read more
impressed with the cleaning power of it and that it has a clean reminder mode in it as well, and I just put it on extra dry and nothing comes out wet! 10 year warranty helps and also helps when its on sale! So far so good, good room and space in it for everything and I noticed its quality against the old one , you can see this is more like a heavy duty dishwasher compared to some cheaper models. So far so good so very happy with it so far - especially the door chime music when the cycle ends!
Buyer beware – 5 months after purchase, the unit tripped the circuit. Tried again, went through full cycle without heat. Called LG. Repair man turned up after week, took the machine away. 2 weeks later it will be returned. Heating element damage. Have tried other brands and would not recommend LG. This is my experience, buy at your risk. Show details
The dishwasher that doesn't – Being an LG fan (owning TVs, Fridge, Microwave Oven, Air Conditioners etc.) I went straight to the LG dishwasher. Well priced. Looks good. Features are great. But it simply doesn't wash dishes. The "Turbo" cycle which runs for 100 minutes didn't even remove ice-cream from a bowl. The only way to get dishes reliably clean is to run the… Read more
"Intensive" program that lasts an incredible 192 minutes! However, it still struggles to clean even mildly dirty pots and pans.
I have reported this to LG, who sent a technician to examine it. He found no manufacturing defects. My follow-up conversations with LG Customer Support have been fruitless, as they simply hide behind the fact that if there is no manufacturing fault, then there is no warranty claim. They advised I could have a technician review the case, but since the likely outcome would be a failure to identify any faults again, that joy would cost me $160.
I was advised that performance is based on how the dishwasher is loaded (like I've never done that before) and whether water can get to all the surfaces. Well, is it a 14 place-setting dishwasher or not? I actually load it like a 6 place-setting dishwasher, and it still doesn't perform. I would have thought a dishwasher would be designed to blast water onto all surfaces when it's loaded as described.
As I've always done, everything is rinsed prior to placing in the dishwasher. Pots and pans are soaked and scraped first.
I've used Finish Quantum and Fairy Platinum tablets and even added a little extra powder into the dispenser and into the machine for the pre-wash ... all to no avail.
Drying is also poor at best. Even with "Extra Dry" selected, vertical surfaces are damp and retain visible markings.
I mentioned to LG Customer Support that my previous Bosch dishwasher cleaned the dirtiest pots and pans in 100 minutes. I was advised that I shouldn't compare them. Really?? They're both dishwashers, so comparisons would seem obvious ... it's just that one did wash dishes (in 100 minutes) whereas the LG doesn't (in over 3 hours).
In all honesty, this is absolutely the worst dishwasher I have ever owned. It simply doesn't do what you buy a dishwasher to do. Every other dishwasher I've ever used performed much better, for similar or not much more cost (Bosch / Smeg / Dishlex ...)
And since LG is adamant that there is no manufacturing defect, I can only assume that this performance is indicative of all LG dishwashers. So, my suggestion would be to avoid the risk (and potential frustration) and look at other brands.
Update:
I was in contact with LG when this review was submitted, and their last correspondence stated they were still reviewing my case. Almost 2.5 years later, I have still heard nothing back.
The dishwasher is still hopeless, and is a dish-rinser at best. And that is after I have now connected it to hot water (slight improvement), rinse and sometimes pre-wash in the sink, and wash frequently using it as a 3 - 4 place-setting dishwasher plus pans. If dishes are left for a couple of days before washing, they often remain dirty.
The other thing I've noticed is that light items such as plastic take-away containers remain exactly where they are placed during the wash. (In other dishwashers, it's been a game to find where they were blasted to.) That makes me suspect that there is simply not enough pressure fed to the arms to effectively wash more than clean water off anything.
Hot water, pre-rinsing / washing, frequent washing less than half loaded, extra detergent ... and still occasional hand washing afterwards. Hardly time or environmentally friendly.
Add LG's terrible customer support, and the advice is still to steer clear of the QuadWash dishwasher range. A more accurate name would have been QuarterWash.
Update #2:
So, following contact from LG as the result of my previous update, the dishwasher was inspected by another technician. His inspection involved connecting his phone to the dishwasher through a wireless interface, running some part-cycles and checking the temperature with an infrared thermometer. The only issue he could find was that it is not quite hot enough (interesting since it is now connected to hot water which should give the dishwasher a kick start.) I told him the issue appears to be that it simply does not spray with enough pressure. I asked if he had tested for that, and he stated that he couldn't. I then suggested he could place a light container in it and observe that it doesn't move during a full wash cycle. He didn't try that. I also suggested he could check for internal leaks or blockages, but he made no physical / mechanical inspections at all.
Almost 3 weeks passed and I had no follow up from LG customer support, so I contacted them. This is the reply I received:
"I have looked over the service report from the technician and they have advised that they were unable to see any faults with your dishwasher there.
Given that there is no evidence of a fault with your product, we do not believe that there has been failure to comply with the consumer guarantees under the Australian Consumer Law (“ACL”). As such LG is not liable to provide you with a remedy under the consumer guarantees."
Very disappointing that LG is trying to use Consumer Law as its own defence, and not simply support the customers who support them.
It looks like I'll be accepting LG's invitation to involve Consumer Law. Given that it's a dishwasher that doesn't wash dishes, it is definitely not fit for purpose / faulty.
Final update:
Well, COVID kinda got in the way of having LG explain its faulty machine and deliberate misinterpretation of Consumer Law to the regulators, so I've put up with this atrocious dishwasher for a little over 6 years. That's 6 years of pre-washing by hand, running it off hot water, adding detergent to the pre-wash function, and treating it as a 6 place-setting machine ... then still having to post-wash some stuff by hand. At best, I suppose it could be said I treated it predominantly as a final rinse sterilizer. Thankfully it has finally died with the dreaded AE error ... an internal fault as there are no external leaks. Definitely not worth paying for a tech visit plus parts to extend the life of this abomination, so it's off to recycling.
Bought a replacement dishwasher and fridge today. Unsurprisingly, neither wears the LG badge of dishonour.
Hey Trevor, Thanks for taking the time to share your review… Read more
Why did I wait so long? – Just bought the LG quad wash dishwasher after putting off buying a dishwasher for years as there are just two of us. Sooo easy to use , easy to choose programs , easy to clean and dishes come out sparkling. I use rinse program while waiting until the dishwasher is full, then auto program to complete the wash . Show details
Quiet stylish washer that reliably cleans – Not normally one for white dishwashers, this is a stylish washer that is quiet (compared to my previous Technika washer). Couldn't be more happier - their is adequate space, does the job, blends with rest of kitchen and is fantastic value for money. Has good range of washing features and had good build quality. Show details
Love it! – Its a great dishwasher cleans great after every wash. Easy to clean filters, love the tune when it is finished. Child lock option is great for little kids only down side even when child lock is on dishwasher can still be turned on/off so when kids are touching the panel they sometimes press the on/off button which i then have to restart. Other than that its a great dishwasher. I would definitely buy another one if needed to Show details
Very Quiet – Great dishwasher. Cleans and dries well especially on turbo. The only issue is there’s no rack for large cutlery like knives and wooden spoons etc. Easy to install yourself and good value for money. Some of the wash cycles are extremely long but not really needed. Overall it looks good and does the job well. Show details
Just great with savings on power and water usage – I just purchased this dishwasher over a month ago and never had a problem with the cleanness of the dishes. In case you don’t use any tablets then just make sure you don’t use too much of the cheaper dishwashing powder as it can make your dishes a little sticky. However I like also the adjustable top rack which can be moved up or down to make more… Read more
room for bigger plates . You will notice the quietness and the big amount of larger dishes you can put in. The display of the program buttons makes it very easy to choose your next dishwashing option, especially the pre-timer settings is a great help to have your dishes ready just before you get home from work .
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Hi! Thank you for taking the time to post your review. We hear… Read more (+1 reply)