Customer Service Call Centre and LG top loading Washing Machine
Bought a (as new top loader LG 7.5kg washing machine in late 2017) from LG's authorised repair agent in Auckland, NZ. (I have had two other LG top loading washing machines before, one had heavy family use and lasted 10 years). The WTG7532W seems to have a DE (door open fault on alot of them from new) as the magnets (of which there are too many) don't seem to work properly. Unless it is to do with the hinges on the machine? I phoned to say that I was having massive problems with the repair agent supplying me with multiple faulty machines to...the call centre back in late 2017. As I had 2 replacement washing machines, which I had had to go and get. I had to make numerous phone calls and texts about to get any sort of action from the repair agent. I finally got the 3rd washing machine replacement, it also had the DE fault but could mostly get it to work with persistence, so put up with it as had so much trouble. Machine has only had light use and has only been used for a total of 17 months out of the time I have had it. Late Friday 13 March 2020 it decided to do a door lock fault DL as well. This has happened once or twice in the past. However this time I could not get it to recognise that the lid was shut and to get the door lock sensor to work. So it would not spin out. I rang the customer call centre on Saturday wasted 1/2 hour of my time explaining all this. There was no record apparently of my first complaint probably in late 2017. Then he said he would log it and that LG would probably compensate me or replace the machine. Just ring the other repair agent supplied at my cost and they would do a report. I rang back to check on Monday and just as well as the call centre had no record of my call with the man on Saturday!!!!!*****. The repair agent costs $117 to call out to do the report. Just as well I did not go ahead as I would have a faulty machine and be out a further $117. I also bought one of these washing machines for my daughter it also had the DE fault!!! My son also was given a silver one as a wedding present. That one is 5 years old and has now got a bad pump. Quality seems to have gone down the drain on the top loader machines, with bad design of unnecessary magnets. (Just do a normal lid with no door lock (what if a kid got locked inside, it couldn't get out!!). I had to give my whole story again to the new lady at the call centre who said she would text back my number. Just as well I got the reference number of my report as the text failed to come through!!!!! She said that she would send my details through to a higher person. Meantime I have a washing machine that I can't safely wash in as it may decide not to function and is extremely difficult e.g. 3/4 hour of DE attempts before you can get it to go at all. In NZ we have the customer guarantees act which covers a product for 5 years. All I have got so far is alot of ducking and diving. Beware the LG call centre and top loader washing machines if they have not fixed the fault with their lids.
Don't expect clean washing
The cycles run OK, BUT it is absolutely hopeless for linens, particularly whites, it leaves blotches of dirty lint, lint in the creases and causes a lot, lot more work.
Love it, super quiet, washes well; Im so satisfied. Had it for 3 years now and still going strong. Would buy another again. Never had an issue and simple to use.
We've had this washing machine for 3 years now and it's been horrible pretty much the whole time. It's ruined so many clothes by leaving black marks on them. I've done numerous tub cleans and it makes no difference. I've contacted the company a few times now and they say it's not their fault but mine. Really not impressed and i will not buy lg again. Can't afford a new washer so am stuck with this piece of junk
Been using this for almost a year now, working well all sorts of clothes. It did put a hole in one of my shirts but easily fixed by using laundry bags. Have had minor issues with it not being able to turn on but easy to fix.
Purchased in December 2018.
- WTG9532WH (9.5kg White)
- Verified purchase
LG? - Lot of Garbage - Both the Machine & Customer Service
We bought this machine because of the high water-saving rating, energy efficiency, load capacity, water-saving features and ease of use; and it met our needs. We are relatively satisfied with the variety of settings and the choices, although the cycles appear to be longer than previous machines we've had.
Our washing consists of sheets and bed linen, doona covers, everyday-wear casual clothes and leisure wear, some white-collar business wear, towels, and the grandkids clothes when they visit. We use the machine 3-4 times a week and separate th...e colours and fabric types, and don't over-loaded it, etc. We maintain it in accordance with the manufacturer's instructions, including the cleaning cycle. We do not use fabric softener. Problems with lint commenced almost from the start. We thought it was something we were doing wrong so we went back to the manual. That's when we realised that the only lint filter is at the back of the machine at floor level and we needed to pull the machine out each time to check it. Stupid design. Fool us. Anyway, each check saw it clean. No problems there. After a month or so dirt began appearing on the bed linen and towels, in particular - as well as the lint. It is now usual practice to wash and rewash the same load. But it still leaves stains, even then. We called LG Customer Service who advised us that the problem was normal and to be expected. She said it was caused by scum and to fix it we needed to:
- WTG7532W (7.5kg)
- Verified purchase
I have the 14kg LG top loader and we absolutely love it so when my mum needed a new machine,we didn’t hesitate to go for the LG. This is a perfect size for her,still big enough to wash doona covers and blankets and with all the different cycles she could ever need. These are stylish machines with a soft closing glass lid,controls on the front so she doesn’t have to bend and very easy to see and use.She loves the glass lid and no agitator and it’s very quiet too. Most importantly, the clothes come out perfectly clean every wash with very little creasing and no left over soap or fabric softener residue. It even plays a nice little song at the end..thanks LG,you’ve done it again!
4 weeks out of warranty it failed!
Nightmare started 4 weeks out of warranty. Got to spin cycle, with a small light load of clothes and it made a gurring noise of a stuck motor. No movement and smell of burning. Waiting for a technition come with a $160 call out fee. Has only been used by me, a single person with light loads. DO NOT BUY THIS MACHINE! too long.need tongs to get clothes out.
LG 7.5 washing machine.
I bought the LG 7.5 recently. It washes very well.
Love being able to adjust wash and spin time with the push of a button. Very user friendly. The glass lid is definitely a bonus.
Purchased in June 2019.
LG washing machine Great!
Fantastic washing machine, does a great job from delicates to heavy duty items. Favourite feature is time delayed wash and quick wash. For a small machine it washes well with a large load.
Amazing to start with
I’ve had this washer for about 3yrs now and usually I tend to get a new washer every 5 to 6 years but I’m definitely now looking.... to start it was a dream washed clothes amazingly never had any problems. But after about 2 years it’s just done a 180 and has decided to not wash properly I’ve called everywhere to see that maybe it needs a service and nope that’s not it I have been told by the last guy that it’s the most well looked after washing machine his seen and he said that this washer hasn’t had the best rap.... I’m a lover of all LG produ...cts and have a fridge, tv, surround sound etc all lg and never have had problems with them as much as I’ve had with this... so definitely looking for a new washer now..... it would be fantastic for someone that needed a well priced washer to get things done for a few years while they save for a better one.... I am looking forward to getting a lg front loader as family and friends have lg front loaders and never have had any problems and I use my mums one quite a bit now for more delicate stuff as I can’t in mine now it just tears them apart and I love hers and she’s had it longer than I’ve had my top loader I’m reviewing. Lg is an amazing product but just not this item after a while.
- WTG6532W (6.5kg)
- Verified purchase
Great washing machine
Great washing machine. Have been using it for almost a year without any problem. Cleans well and has many functions like soak, delicate wash, quick wash, quiet wash, tub clean and air dry. The glass top lid gives it a great look and it is not too noisy. Since it is agitator-less, it can accommodate more clothes and feels more than 6.5 kg capacity. It is big enough for our family of four (2 adults and 2 children).
Purchased in June 2018.
Gave one star because I couldn't find '-' or '0' star. after so many complaints about lint filter not working well how come company still selling this product in the market. I feel like i bought this machine to ruin my clothes. I am stuck with this machine bcoz I've paid $1000 and tried to sale it online but the resale value is just $300. What a shame!!!
Purchased in March 2010 for $1,000.00.
Every couples of years I need to replace a washing machine, when I bought LG washing machine from a retailer in 2009 to now is about 10 years time I still use it.
Purchased in March 2009.
The reviewer stated that an incentive was offered for this review
Terrible terrible LG customer service, machine damages clothes.
Machine 1 year old and it damages clothes- stretches it and leaves lint on half load.
What is even more of a headache is the LG customer service (offshore) - the most terrible customer service i've ever received- inconsistent, lacks care, poor communication. Called over 12+ times, constantly following up before I am able to get a technician.
For a 7.5kg machine, i put 3 kgs (less than half a load) in and maximum water, they advised I am overloading machine and i need to use more water- what a joke for a 4 star water efficiency!
Their definition of "troubleshoot" is put clothing in bags and don't overload.
I have lost trust in the brand and quality of customer service. Never again LG. Life is not good!
Purchased in February 2018.
- WTG8532WH (8.5kg)
- Verified purchase
Worst washing machine ever. No Service from LG.
I do 2 washes a week on average; for one person (me!). One load with bed sheets, 1 towel and hand towel and floor mat, the other is office/gym clothes that are not really soiled but some black work pants/skirts. Rarely do I have a wash that I don't have to remove lint. I have one short-haired cat that does not shed much fur. Not dogs, no excessively fluffy clothes!! White sheets can come out with brown lint stains over them, meaning I have to put them through a cycle again. I pay for water where I live so this is not economical. The wash cycle ...I choose is the default wash not the quick cycle as at least this default cycle spins the clothes to be dryer. But it takes quite a long time. I am totally dissatisfied with this machine. Most major parts have been replaced due to faults in the operating when it was barely 1 year old. Mostly the OE error. Finding the lint filter is a nightmare. The machine can end up with an OE error and an incomplete wash cycle and you can't do a thing about it. Manually rinse and wring out the clothes!!!. I read this OE is the filter is clogged but every time a technician has been out, it is "clean as a whistle". So they replaced the motherboard. Next time the struts needed replacing, something the LG technician said happens on a machine nearly 10 years, not 2 years old. Recently it flooded and the OE error again. Incomplete wash and 6 towels to mop up the laundry and dining room inundation. Thank god I have tiles. Technician from LG, who was quite rude to me, said he "could not replicate the error but would replace the pump". Yesterday the spin function stopped working. Another OE error. More hand wringing. All the time I am asking for a refund because this product does not meet consumer expectations that it should wash your clothes and not keep failing. I have been told I have to use the 3 hours of super-heated water Tub Clean cycle (more water and electricity usage) once a month and put vinegar in the water to "break down the lint", and use de-scaler product to "break down the lint", and put the liquid OMO (the highest rated product) into a cup of hot water before using it to reduce lint. 10 years with a Fisher and Paykel and never had to do any of those things. I have NEVER used fabric softener. But what if people choose to? LG don't recommend it as it encourages lint. The LG support centre refuses to give me a contact for LG Australia to communicate with. I have been told "if it can be fixed, it won't be replaced". Every time I call LG with a problem, they tell me "but madam, you have only called us once before" so they do not keep a track of all the times this machine has failed. I have had to ask them to consolidate all call records. So I have an 8.5kg machine with very little demand on it's fundamental design (to wash clothes) and it fails my expectations. It is only just 3 years old. I see LG not backing up their reputation by authorising a refund on what is very obviously the worst washing machine I have ever used (and many others after reading this web site). I am going back to F&P or Simpson. In short, LG needs to step up and look after customers. Very, very disappointed.
Purchased in December 2016 for $835.00.
I purchased my LG Washing Machine after my Fisher and Paykel of 20 years finally stopped working. I did quite a bit of research and both LG and F & P came up as very good products. Whilst I may have preferred the F & P, I was limited by the lid opening space I had to my Wall Dryer hence the purchase of the LG.
To date I have been quite happy with this appliance. I read other reviews where people complained of the clothes being twisted and tangled and yes this does happen but as I usually hang my clothes on the line, it doesn't take much ...to untangle them. It would probably be more annoying if you were putting them in the dryer. I find it washes the towels very clean (as good as if not better than my old F & P) on the towel cycle. It doesn't seem to be too hard on our clothes. I always do a cotton wash cycle. To date I haven't really used any of the other options except a quick wash which is good for smaller loads. On average the time for a wash is anywhere between an hour and an hour and fifteen mins and that is with a full load. I am quite happy with no agitator in the middle of the machine and I do like the see through, soft close lid. I have had a problem on at least 6 occasions of the machine indicating there was a problem with the lid closing (code "de"). I have to wipe the contact points a couple of times to get the machine to start, so I don't know whether it is using washing powder vs washing liquid that causes the problem or it is a defect with the machine and other users have that problem too. I have not rung LG yet to discuss this issue so I can't comment on what help I will receive from them but I will ring next time it happens. Overall I am very happy with this product which not only performs to my satisfaction but looks good in the laundry as well.
The machine has more high tech functions that will provide almost any wash combinations possible, Great value at the price and the warranty service is very good. But to start the machine the high tech self start packed in the first day and after repairs continues to malfunction. It is a technical issue that can't be solved as the item is way to over complicated. So when you get the error report tap the right side of the machine near the top and it works.
Machine leak Water
I bought the LG 8.5 kg Top Loader washing machine, I had problems with the machine leaking water after the washing cycle is finished the machine keeps leaking water inside the drum, the inlet valve needs replacing it only lasted 2.5 years.
I'm really disappointed with LG Washing machines and don't recommend it for anyone.
Random wash cycles and lint everywhere!
Have been unsatisfied with this product and the way it washes. Swishes from side to side, barely cleaning any of our clothes. Detergent left on clothing (even when we have triple checked amounts used). Lint on every wash regardless of tub clean or filter clean. Have tried everything to fix from our end and no luck. Customer service gives same advice but it's obviously just the machine. Family members with same machine have experienced this also. Waiting for it to die and then never buying an LG again!
- ‹ Prev
- Next ›
Questions & Answers
Bought the machine in April 2016. Lint! Lint! On everything. Lint filter no don't one. Wash the clothes then go outside with a lint brush before bringing the clothes inside. Where does all the lint come from? Previous loads. As for service in Canberra act. One company only. One other Company want service call fee over the phone when you book. The other is sooooo busy can't service for at least another week. As for the LG Care centre, don't think the staff are in Australia. For future reference don't buy it unless it has a lint filter. LG products are good. Question - why no lint filter in this model?
I have issue with this model become Error P E
I have an LG inverter top loader 6.5kg a few years ago. Does this machine have a lint filter. Cant find any evidence . Thank you.
Hi Kristine, yes it does. Should be on the barrel on the inside on the side somewhere. Don’t know how to explain it sorry. But that where mine is. You have to like pop it open.
no lint filter, hence I posted about dirty washing, impossible to get clean sheets, the lint sticks to the sheets and gets in the creasers, the sheets come out dirtier than when you put them in. Of course you can do a drum clean of two, which uses up 3+ hours of electricity, not good for reducing our carbon foot print. I asked about the lint filter at the time or purchase and was told the machine doesn't need it as it washes all the lint away, which is absolutely not true.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.