Looks good on paper but terrible
Lint on clothes is a severe issue following extreme tangling of clothes during wash. Would never have bought if I knew actual performance - think that we were sold a pup.
Purchased in January 2017.
This is my 2nd LG machine as the first lasted 19yrs. There is no lint catcher in this and I find lint on clothes often.
My main concern with this model happened within 2 years of purchase. I placed 2 Q sheets, a pillowcase and a dressing gown to wash on the Intensive setting. I came home to see the machine had moved out of its spot and the front metal panel had ripped out at the top just under the control panel. It looked like it had been in a road accident. The vigour of the internal drum movement had pushed it out.
I contacted LG live chat an...
Not happy with this 6.5kg new model LG machine.
We have had this 6.5 kg LG machine for only 3 months and our clothes are not cleaning well and come out stretched, badly tangled and torn with holes. We are extremely disappointed with this machine. Our previous Fisher & Paykel that lasted 20 yrs was so much better, but our mistake was that we bought this LG model which we are now regretting very much. This machine is ruining our clothes.
Not a review problem fix
Lint problem solved. Ok so I have been working as a washing machine Tech for a while now. The problem with lint build up on clothes and washing machine being hard on clothes is caused by clothes rubbing together in the machine. Causes are :-
Too little water in the machine. Either increase water level or reduce amount of clothes.
Using hot water or warm will improve wash quality. Or dissolving detergent in hot water before putting in machine.
I have only had the machine for not even one year and when put on automatic fill it never goes past level four. Have e-mailed company several times with responses of you will need to select fill option you require. I have informed them I did not pay for a machine that I need to stand and manually enter functions and I would of brought a machine half the price if this was the case. I will never purchase a machine from this company again. No wonder it was discontinued
Customer Service Call Centre and LG top loading Washing Machine
Bought a (as new top loader LG 7.5kg washing machine in late 2017) from LG's authorised repair agent in Auckland, NZ. (I have had two other LG top loading washing machines before, one had heavy family use and lasted 10 years). The WTG7532W seems to have a DE (door open fault on alot of them from new) as the magnets (of which there are too many) don't seem to work properly. Unless it is to do with the hinges on the machine? I phoned to say that I was having massive problems with the repair agent supplying me with multiple faulty machines to...the call centre back in late 2017. As I had 2 replacement washing machines, which I had had to go and get. I had to make numerous phone calls and texts about to get any sort of action from the repair agent. I finally got the 3rd washing machine replacement, it also had the DE fault but could mostly get it to work with persistence, so put up with it as had so much trouble. Machine has only had light use and has only been used for a total of 17 months out of the time I have had it. Late Friday 13 March 2020 it decided to do a door lock fault DL as well. This has happened once or twice in the past. However this time I could not get it to recognise that the lid was shut and to get the door lock sensor to work. So it would not spin out. I rang the customer call centre on Saturday wasted 1/2 hour of my time explaining all this. There was no record apparently of my first complaint probably in late 2017. Then he said he would log it and that LG would probably compensate me or replace the machine. Just ring the other repair agent supplied at my cost and they would do a report. I rang back to check on Monday and just as well as the call centre had no record of my call with the man on Saturday!!!!!*****. The repair agent costs $117 to call out to do the report. Just as well I did not go ahead as I would have a faulty machine and be out a further $117. I also bought one of these washing machines for my daughter it also had the DE fault!!! My son also was given a silver one as a wedding present. That one is 5 years old and has now got a bad pump. Quality seems to have gone down the drain on the top loader machines, with bad design of unnecessary magnets. (Just do a normal lid with no door lock (what if a kid got locked inside, it couldn't get out!!). I had to give my whole story again to the new lady at the call centre who said she would text back my number. Just as well I got the reference number of my report as the text failed to come through!!!!! She said that she would send my details through to a higher person. Meantime I have a washing machine that I can't safely wash in as it may decide not to function and is extremely difficult e.g. 3/4 hour of DE attempts before you can get it to go at all. In NZ we have the customer guarantees act which covers a product for 5 years. All I have got so far is alot of ducking and diving. Beware the LG call centre and top loader washing machines if they have not fixed the fault with their lids.
Don't expect clean washing
The cycles run OK, BUT it is absolutely hopeless for linens, particularly whites, it leaves blotches of dirty lint, lint in the creases and causes a lot, lot more work.
Love it, super quiet, washes well; Im so satisfied. Had it for 3 years now and still going strong. Would buy another again. Never had an issue and simple to use.
We've had this washing machine for 3 years now and it's been horrible pretty much the whole time. It's ruined so many clothes by leaving black marks on them. I've done numerous tub cleans and it makes no difference. I've contacted the company a few times now and they say it's not their fault but mine. Really not impressed and i will not buy lg again. Can't afford a new washer so am stuck with this piece of junk
Been using this for almost a year now, working well all sorts of clothes. It did put a hole in one of my shirts but easily fixed by using laundry bags. Have had minor issues with it not being able to turn on but easy to fix.
Purchased in December 2018.
- WTG9532WH (9.5kg White)
- Verified purchase
LG? - Lot of Garbage - Both the Machine & Customer Service
We bought this machine because of the high water-saving rating, energy efficiency, load capacity, water-saving features and ease of use; and it met our needs. We are relatively satisfied with the variety of settings and the choices, although the cycles appear to be longer than previous machines we've had.
Our washing consists of sheets and bed linen, doona covers, everyday-wear casual clothes and leisure wear, some white-collar business wear, towels, and the grandkids clothes when they visit. We use the machine 3-4 times a week and separate th...e colours and fabric types, and don't over-loaded it, etc. We maintain it in accordance with the manufacturer's instructions, including the cleaning cycle. We do not use fabric softener. Problems with lint commenced almost from the start. We thought it was something we were doing wrong so we went back to the manual. That's when we realised that the only lint filter is at the back of the machine at floor level and we needed to pull the machine out each time to check it. Stupid design. Fool us. Anyway, each check saw it clean. No problems there. After a month or so dirt began appearing on the bed linen and towels, in particular - as well as the lint. It is now usual practice to wash and rewash the same load. But it still leaves stains, even then. We called LG Customer Service who advised us that the problem was normal and to be expected. She said it was caused by scum and to fix it we needed to:
- WTG7532W (7.5kg)
- Verified purchase
I have the 14kg LG top loader and we absolutely love it so when my mum needed a new machine,we didn’t hesitate to go for the LG. This is a perfect size for her,still big enough to wash doona covers and blankets and with all the different cycles she could ever need. These are stylish machines with a soft closing glass lid,controls on the front so she doesn’t have to bend and very easy to see and use.She loves the glass lid and no agitator and it’s very quiet too. Most importantly, the clothes come out perfectly clean every wash with very little creasing and no left over soap or fabric softener residue. It even plays a nice little song at the end..thanks LG,you’ve done it again!
4 weeks out of warranty it failed!
Nightmare started 4 weeks out of warranty. Got to spin cycle, with a small light load of clothes and it made a gurring noise of a stuck motor. No movement and smell of burning. Waiting for a technition come with a $160 call out fee. Has only been used by me, a single person with light loads. DO NOT BUY THIS MACHINE! too long.need tongs to get clothes out.
LG 7.5 washing machine.
I bought the LG 7.5 recently. It washes very well.
Love being able to adjust wash and spin time with the push of a button. Very user friendly. The glass lid is definitely a bonus.
Purchased in June 2019.
LG washing machine Great!
Fantastic washing machine, does a great job from delicates to heavy duty items. Favourite feature is time delayed wash and quick wash. For a small machine it washes well with a large load.
Amazing to start with
I’ve had this washer for about 3yrs now and usually I tend to get a new washer every 5 to 6 years but I’m definitely now looking.... to start it was a dream washed clothes amazingly never had any problems. But after about 2 years it’s just done a 180 and has decided to not wash properly I’ve called everywhere to see that maybe it needs a service and nope that’s not it I have been told by the last guy that it’s the most well looked after washing machine his seen and he said that this washer hasn’t had the best rap.... I’m a lover of all LG produ...cts and have a fridge, tv, surround sound etc all lg and never have had problems with them as much as I’ve had with this... so definitely looking for a new washer now..... it would be fantastic for someone that needed a well priced washer to get things done for a few years while they save for a better one.... I am looking forward to getting a lg front loader as family and friends have lg front loaders and never have had any problems and I use my mums one quite a bit now for more delicate stuff as I can’t in mine now it just tears them apart and I love hers and she’s had it longer than I’ve had my top loader I’m reviewing. Lg is an amazing product but just not this item after a while.
- WTG6532W (6.5kg)
- Verified purchase
Great washing machine
Great washing machine. Have been using it for almost a year without any problem. Cleans well and has many functions like soak, delicate wash, quick wash, quiet wash, tub clean and air dry. The glass top lid gives it a great look and it is not too noisy. Since it is agitator-less, it can accommodate more clothes and feels more than 6.5 kg capacity. It is big enough for our family of four (2 adults and 2 children).
Purchased in June 2018.
Gave one star because I couldn't find '-' or '0' star. after so many complaints about lint filter not working well how come company still selling this product in the market. I feel like i bought this machine to ruin my clothes. I am stuck with this machine bcoz I've paid $1000 and tried to sale it online but the resale value is just $300. What a shame!!!
Purchased in March 2010 for A$1,000.00.
Every couples of years I need to replace a washing machine, when I bought LG washing machine from a retailer in 2009 to now is about 10 years time I still use it.
Purchased in March 2009.
The reviewer stated that an incentive was offered for this review
Terrible terrible LG customer service, machine damages clothes.
Machine 1 year old and it damages clothes- stretches it and leaves lint on half load.
What is even more of a headache is the LG customer service (offshore) - the most terrible customer service i've ever received- inconsistent, lacks care, poor communication. Called over 12+ times, constantly following up before I am able to get a technician.
For a 7.5kg machine, i put 3 kgs (less than half a load) in and maximum water, they advised I am overloading machine and i need to use more water- what a joke for a 4 star water efficiency!
Their definition of "troubleshoot" is put clothing in bags and don't overload.
I have lost trust in the brand and quality of customer service. Never again LG. Life is not good!
Purchased in February 2018.
Questions & Answers
Hi we have the LG WTG8532WH machine, the amount of lint on our washing is ridiculous, this is the worst washing machine we have bought, we have cleaned the inlet filters and the lower drain plug filter, which is being done weekly, we do the tub clean monthly but nothing is working, we are still getting lint on our washing, the washing machine has on it filter free symbol, how do clean this washing machine out and stop the lint covering our washing, not a happy LG customer, maybe consumer affairs can help us as the washing machine isn’t performing correctly, NOT HAPPY LG IN YOUR PRODUCT
Looks like alot of people with this 8.5kg model are reporting a lint problem. I guess it is not scrud (which is caused by soap powder build up with cold washes). Scrud can get on clothes. I always warm wash to prevent scrud. If it is lint then I guess if the machine is not working in this dept. Only way is to wash lint type items together e.g. towels and other items separately. I have had a terrible run with several LG WTG7532W (7.5kg). No lint problem but repeat DE faults on lid caused by either the magnets or hinges. No help at all from LG. call centre.. They do not care about their customers or faulty products at all.
Bought the machine in April 2016. Lint! Lint! On everything. Lint filter no don't one. Wash the clothes then go outside with a lint brush before bringing the clothes inside. Where does all the lint come from? Previous loads. As for service in Canberra act. One company only. One other Company want service call fee over the phone when you book. The other is sooooo busy can't service for at least another week. As for the LG Care centre, don't think the staff are in Australia. For future reference don't buy it unless it has a lint filter. LG products are good. Question - why no lint filter in this model?
I have issue with this model become Error P E
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