1 review
I purchased the LG WTX9-14W 14kg washing machine expecting a good quality machine, especially given the LG name and the large capacity. Unfortunately, I’ve been extremely disappointed with its washing performance. Clothes regularly come out looking like they haven’t been washed properly, even when the machine isn’t overloaded and I’m using the correct amount of detergent. I’ve tried different settings and cycles, but the results are still poor. I contacted LG and explained the problem. A technician called me and I explained exactly what was happening. I was told someone would get back to me, but nobody did. I eventually had to call LG again myself, only to find out that the technician had closed the case without resolving the problem. I found this extremely frustrating, particularly considering the machine is relatively new and the issue still exists. A 14kg washing machine at this price should be able to do its basic job properly — clean clothes. The features and appearance mean very little when the washing performance is poor, and the after-sales support has made the experience even worse. Based on both the performance of the machine and my experience dealing with LG, I would not recommend this model.
Hi LG, I’m following up again regarding the ongoing issue with my LG washing machine. I contacted this email address on Monday 7 September after being specifically asked by LG to do so, and I still haven’t received a response. This is becoming extremely frustrating. I have already contacted LG previously, spoken with a technician, was told someone would get back to me, and then discovered the case had been closed without the issue being resolved. I purchased a new washing machine expecting it to actually wash clothes properly. I shouldn’t have to continually chase LG just to get someone to deal with the problem. Can someone please contact me and provide an actual resolution rather than leaving this sitting unanswered again?
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Hi! Thank you for bringing this to our attention, Aff. It’s disappointing to know about the difficulties you experienced with the washing performance of your LG Top Load Washer and seeking support. We are eager to help resolve your concern. Please connect with our team directly by sending an email to us at lgau.socialmedia@lge.com and we will be in touch. Looking forward to your email.