2 reviews
I bought an LG washing machine — my first LG product — and I’m honestly stunned by how bad the experience has been. The machine takes 3 hours and 58 minutes to wash a single load. Nearly four hours. Even when the drum is empty. I contacted support, thinking something must be wrong. But after multiple calls, I was told — repeatedly — that this is normal. Operators tried to justify it with vague explanations about AI and fabric types, but no one could explain how an empty load ends up taking nearly five hours. And then there’s the on-hold music. Ten straight minutes of high-pitched distortion that literally makes your phone speaker crackle. It’s unbearable. I’m convinced it’s designed to make frustrated customers hang up. It’s not just bad — it feels intentional. But it gets worse. They asked me to send a video showing the full cycle — from start to finish — but it must be under 20MB. That’s nearly impossible using standard methods. How are you supposed to show a 4:58 cycle in a file that small? And if that’s not enough, they also require: A receipt The model number And the video must be sent by email only — no upload portal, no support ticket attachment. It honestly feels like they’ve pulled out all the stops to make the process as difficult as possible. Every step seems designed to frustrate and wear you down. This isn’t just a product issue. It’s a customer experience failure. I expected innovation. I got confusion, wasted time, and a support system that feels more like a deterrent than a help. Respect goes both ways, LG. Right now, you’re not holding up your end.
Purchased in at The Good Guys.
It's good for local use, but almost unusable for remote – I've had the LG WV9-1609B (9KG) washer for about 3 months now. It's good. The clothes come out a lot drier than my old machine. It washes the clothes great. I just chuck them all in at the same time. I don't separate colours, just black and white. The default cotton cycle weighs your load and adjusts the time accordingly. It is a little bit noisier than I was expecting. That could be my fault though. I'm doing renovations and I only gave it a quick level because it's not in it's final spot yet. I will update the review after it has been moved and levelled properly.
The integration to the ThinQ app is abysmal. If I I'd looked into it a bit more before I bought it, I wouldn't have bought the machine purely based on the apps short cummings. You have to push a button on the machine every time you want to use the app to remote start it. You may as well just push the start button instead. They say it's for safety reasons for the child safety lock. I don't know why the lock can't automatically engage 10 to 30 seconds after the door has closed and it's still on. Send a push notification to the app after a few minutes saying "the machine is still on. Would you like to start it, or schedule a start time, or put it in standby mode to start it at a later date? Keep the lock on the whole time and it can only be unlocked through the app. Nope, you can't do any of that. Even if you push the button for remote control. All I wanted to be able to do was put a load in at night or before going to work and setting a start time 2 hours before I finish work or starting it when I know I'll be finishing work soon so the cycle finishes around when I get home. No crinkle cut or smelly clothes.
If you don't push the button it turns off after a short period of time, and that's it. No more remote control. You can download one wash cycle to the app at a time, only one. Pointless! Image that discussion around the meeting table at LG. No one said people are going to laugh at us for this. The only thing the app does is tell you when the cycle is finished, but the lack of sound coming from it is a dead giveaway.
I could've done all this with a raspberry Pi interface, and a couple of other components from Jaycar for less than $100.
Purchased in for $1,200.
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