Earned $5 and they wouldn't pay me out and took three weeks to say - your account is deleted without any further discussion. I always give honest, thoughtful answers and am the member of other panels that don't act deceitfully like this. I know what the problem was that they suspected and how they have got it wrong but they are unprofessional and make arbitrary decisions that are rude and wrong.
Starts off great. Looks as though there are a number of surveys to collect points. 1. One can go through 75% of a survey (15 - 20minute later) then kicked out because a question was not answered to their liking - Thus - NO POINTS - but they have collected a lot of information - FOR FREE 2. Want to redeem with an E-Card yet they want your PAYPAL… Read more
details ??? How many times has PayPal been hacked>Heaps! Why do they need your Pay Pal details???? 3. No communication. Not only is there no AI chat bot, but you also become entangled in a series of AI question and answers. No resolution to be had. 4. No contact method at all. No email, no phone number - nothing. Am I angry - YES.
Had a survey 1500 life points for 90 minutes spent two hours on section one to find theres more sections after. It said I had ten days to complete and then it was removed the next day. Spent a month arguing with them by email. They never wanted to pay in the first place. What a waste of time
Reviews with attachments
Scammers – Joined the panel many years, I actually enjoyed this site - surveys were relatively easy to get onto, they were straightforward and paid quite well, compared to some sites. In addition, the redemption process was always smooth. Then, out of the blue, my account was suddenly suspended without any notice or warning. Obviously I asked them why. I… Read more
received a generic reply which hinted at quality standards.
I asked for more information and specific evidence of any wrong doing on my part, but received no reply.
In fact, they never replied again, even when I offered to pay back all the money I had been paid since joining the panel, which is nearly $1200.
As others have mentioned, they took what money was in my account. I found the refusal to engage in any kind of communication particularly disrespectful.
As seem now, your company change to scammer my hard work reward, I will report to ACCC and social media network to get help.
Scam SURVEY – SCAM SURVEY! After days been earned few $ and suddenly earlier morning I can't access popped up cancelled and tried to seek help from them respond me like this (2nd paragraph) "After conducting an audit of your account, it was determined that your membership and/or participation has not met our quality standards or membership requirements.… Read more
Therefore, your account has been deactivated."
Got me there!!!????! really doubtful alibi.Goodluck !!! Totally WASTE OF SNACK TIME FOR PIECE OF CAKE make use to just simply keep yourself productive with ur idle time and you been scam with this kind of MONKEY BUSINESS... There's more I have been receiving from other company survey I neglected to check it first now I will... Thanks for this site and people made their reviews it helps people like me. Guess it's damage done well it's lesson learned still.
Ripped off stay clear – Lifepoints are an absolute joke I worked my way up to $40 which I couldn’t even get out I had to get $25 it wouldn’t let me take $40 out. I had it put into my PayPal account like I’ve done with other review places only to be told I had to wait 5 days to be confirmed by PayPal I find it really strange when Survey Junkie and Valued Opinions pay you… Read more
straight away no waiting 5 to 10 days .:Life points also stole my money when I went to school $40 minus $25 equals $15 so why was I left with $12 Survey Junkie actually pay you extra because it’s in American dollars so when it goes in your PayPal you get a few extra dollars as it’s converted into Australian dollars … In the end I took out a $10 Uber eats voucher with what was left also have to wait 5 days for that as well as again it has to be confirmed. When other places give you Uber Eats vouchers immediately Why did I make $40 only to be given $35 ! And why do I have to wait for confirmation which is a 5 to 10 days for confirmation
- +2
They will treat you like a criminal – I have been a member for many years, since global test market days and up until recently nothing too negative to report. Until recently, I had always redeemed points for vouchers and there has not been a issue, that is until I connected my PayPal account and requested funds. I had accumulated over 80 000 points worth over $700 over months and many… Read more
hours. Not having used PayPal before, I decided to redeem $300 and make sure it was all fine. This occurred with no problems and I received the funds, so I proceeded to redeem the additional $ 400. This is where the problems commenced, as I see has happened to so many others. The redemption went through and according to notification and confirmation was being processed with funds to be in my PayPal account within 5 days. I went to log in to Lifepoints a couple of days later and could not, messaged the help centre and then came the response I have as per the T&C been deactivated. I have been completing surveys for over a decade with this company and not had an issue or claim that I was answering dishonestly until now. Message the help centre and dispute to receive the standard message that I have been deactivated due to violation of T&C and the decision is final. Have continuously tried to get answers of what it is that I have done, but to no avail. To get that amount of $ I would have completed well over 500 surveys and no issue! Go to cash out and there is all of a sudden a problem with my responses and integrity apparently. Something is not right! So be aware you might go fine for an extended period of time but there is every possibility that they will deactivate you without warning or regard and take whatever you have EARNED in the meantime. This with no explanation or legitimate reason given no matter how hard you try to get one. This what was most disappointing to be so actively involved for such a long period of time and then be treated like I have done something not legitimate when this has never been the case.
Unjust Account Termination and Lack of Transparency by LifePoints – I am extremely disappointed with my experience with LifePoints, and I feel compelled to share my story to caution others about their lack of transparency and questionable practices. I was a dedicated member of LifePoints, diligently participating in surveys and engaging with the platform. To my shock, my account was unfairly terminated based on… Read more
what they claim to be "Terms and Condition violations." Upon reaching out for clarification, I received a canned response stating that the violations had been "confirmed" and my account would remain closed.
What troubles me the most is their complete unwillingness to disclose the alleged violations or provide any substantial evidence to support their claims. In their response, they vaguely mention an "overwhelming" amount of evidence, yet conveniently avoid any specifics. It's deeply concerning that a platform can make such serious accusations without allowing members to defend themselves or even know what they are being accused of.
LifePoints prides itself on putting the member first, yet their actions suggest otherwise. They tout their commitment to transparency, but their refusal to reveal their investigation methods or provide concrete evidence contradicts this claim. This lack of transparency raises serious questions about the integrity of their decision-making process and their respect for their members.
While they mention the need to prevent circumvention of security measures, it's essential for a legitimate and ethical platform to strike a balance between security and fairness. By withholding crucial information and denying members the opportunity to address accusations, LifePoints is effectively denying them due process.
I urge potential users to seriously consider these concerns before investing time and effort into LifePoints. Unexplained and unjust account terminations can happen to anyone, and the lack of transparency in their practices is a red flag. As consumers, we deserve better treatment and clearer communication from platforms we engage with.
In conclusion, I am deeply disappointed by LifePoints' lack of transparency, their unwillingness to disclose evidence, and their hasty termination of accounts without proper recourse. My experience has left me disillusioned and wary of participating in any future endeavors with this platform.
Latest follow-ups
I have been a member for 4 1/2 years and I thought it was going well until I noticed I had not been receiving survey invitations for the last few months. For personal reasons I had not completed a survey for a while and it was only last month that I… Read more
noticed I hadn't received any surveys to complete.. I queried this and was told my membership had been suspended and all the points I'd accrued had been forfeited. They refused to give a reason for suspension saying this was " for security reasons". It seems when you accrue a large amount of points they suspend the account to avoid paying out. I appealed their decision asking what had I done wrong but refused to give an explanation. Be very aware suspension is without warning or explanation so if you have Lifepoints accrued redeem as soon as possible else they won't payout.
Follow-up · My points balance was the equivalent to over £15. I tried cashing it out but was told I forfeited any monies made once they decided to cancel my membership. I asked for reasons as to why my account was frozen but said they could not share reasons why due to data protection!! I was not given any notice whatsoever. It was me asking why I hadn't… Read more
Recent reviews
Vicious scammers, apparently based in the USA. Will block your account and steal your money using the same generic script, hitting you when you are about to redeem your points. Read other reviews and be warned. Do not be tempted to give them your personal details as you may also put yourself at risk of an identity theft.
Absolutely scam company! Don't use it!! I registered, spent lots of time doing surveys, and got over 500 points. When I tried to redeem, they blocked ("suspended") my account for no reason. I emailed them but only got repetitive replies with no explanation. saying "I did not meet our quality standards". If I'm not qualified, why did your website… Read more
show me and let me complete so many surveys for the first time?? It is absolutely disgusting. Worst website ever! If you continue to do this, your company will be sued.
Like others have already said, they suspend your account to avoid paying out. Very disappointed. Been doing surveys from them since 1st December 2024. Kantar is their parent company so not very ethical of them.
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Do not join this survey panel! – For no reason (apart from a generic list of 'possible' reasons), my account was suspended. Funny that it was just as I was about to redeem points for rewards! The 'communication' in response to my genuine surprise, was from a 'bot. I believe. Only later did I realise that many, many other people have had the same experience. Beware! Avoid!
False accusations – I gave been a member for years and went to redeem as per usual. They said there was a problem and to contact the help centre. I was sent a message and was told I breached the terms and conditions and all points will be forfeited and membership suspended. They listed numerous possible breaches yet gave no specific details when questioned. I have lost over $30 worth of redemption points and have done nothing wrong. Do not join this group!
Don't do surveys with lifepoints – Don't start doing surveys with this mob. They will suspend you with reasons that are not true and take your hard earned point as well. Avoid. There are better ones out there.
Do not fall for this scam company – Can I give a company zero stars? LifePoints is a total scam. They sign you up, you fill out your surveys and then they close your account to get out of paying you.
DO NOT SIGN UP TO LIFEPOINTS - they close your account and take your points – This company was good before it switched hands and became lifepoints. I had over $100 to redeem which I had been saving up pre Christmas. My account was unsubscribed without my consent or knowledge and I have tried many times over the past year to have my account reinstated and my points paid out with no acknowledgement or response from these people. DO NOT SIGN UP TO THIS.
Disappointed – I was with Lifepoints for many years and this week when trying to redeem my points for $100 I get the same email that many others have received to say my account is cancelled. What a disappointment ..They could have at least paid me what I am owed then got rid of me. My advice to others on here is to regularly redeem so you dont lose much..As a pensioner I was looking forward to this money to start some Christmas shopping..
Unwarranted suspension after 20+ years – I have (had) been with LifePoints - formerly MySurvey - for 20+ years, and just today have been kicked out, points forfeited, and banned from their site due to numerous falsehoods - one of them being "using inappropriate language, using multiple accounts", and several others. I have NEVER committed these allegations - why would I after over 20… Read more
years of a successful relationship? Something else is going on here with this company and it can't be good. It would be nice to get an apology from them and be reinstated, but that won't happen and in any case, now I would not accept it. I have replied to their notification of suspension in very clear terms. Anyone considering this company, research first.
What a joke...dont take these reviews lightly. Used to be great - now they are stealing money – Been with lifepoints for a good 10yrs or there abouts. Have had zero issues before. They always pay out. I have always been honest in my survey taking, taking my time and providing well thought answers. Had $50 worth saved and went to cash out, only to find an "error, please contact support", so i did. Received a copy and pasted reply about how my… Read more
account is now suspended as it could have been (a list of reasons they gave) and because of that, instead of just banning me from doing further surveys and letting me cash out MY points....no...its all forfeited. This is stealing. Legit, stealing. Dont waste your time.
Scammers – If I could give them a zero I would! Don't waste your time! They don't pay but have your answers anyway. I'm sure they get paid to 'collect' opinions but they don't pass on the rewards to members. I'd been a member for years then out of the blue, my account was suspended and ALL points had been forfeited. When I questioned why, I was told that I had violated rules. No further explanation.
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Be aware – I have been a member for many years. I have spent many hours completing surveys to the best of my ability. I recently went to redeem some points and experienced a problem. I contacted their help centre only to be told that they had suspended my account for apparently not answering question correctly or too fast. And then they had the audacity to invite me to do another survey. Obviously they do not like to pay out rewards !!
LifePoints Survey Panel – I have just read other reviews about LifePoints panel and my complaint is similar to others. I've been doing their surveys for some years now and have answered them all very honestly. Recently when I tried to "cash out" $20 worth of points, I received an Error message. Upon contacting LidePoints, I was told my account had been suspended for… Read more
various reasons such as speeding through answers, incorrect member information, false geographic location, multiple accounts etc. I have spent hours answering their survey questions honestly and to the best of my ability to earn a few measly dollars to supplement my income. I am now strongly recommending that people do not waste their time doing these surveys. I am extremely disappointed with their attitude and the fact they're avoiding paying out the promised rewards.
lifepoints crash or just being dodgy? – I have been a loyal lifepoints user for years, but recently, have not been able to access any surveys (when I used to receive dozens a day). I tried to receive my incentives with the most recent points that I accumulated by completing surveys, and it says "error has occured". I can't even contact the help centre anymore.
Terrible! – I actually enjoyed doing their surveys even though you had to wait 4 days for a payout. I was recently suspended for a generic reason of basically no reason. "Did not meet quality control". Be sure to cash out as soon as you have enough points to do so and do not let them accumulate in your account. After being notified of suspension, they added… Read more
points to my account that I cannot cash out even though I asked for a second review. Points added after suspension?
That's just a slap in the face! I do not recommend this survey site whatsoever!
Don't get your time wasted with them – I have been with the panel for years, accumulated over 20000+ points. Then they suddenly suspended my account and gave me a bunch of generic excuse of what I MIGHT have done wrong. I guaranteed I have always follow their guidelines, they refused to unblock me. I spent my time and did not get any rewards. FRAUD! do not sign up. Unless you want to get your time well wasted and not get pay.
what a joke – I'd give no points at all but I have claimed rewards from them in the past so thank you. But calling me a liar for skipping through surveys is disgusting! Don't use this ! I unsubscribed and still receiving emails from this dodgey filty company!
Company is Scam and Fraud – The company is a total scam run by fraudsters, who don’t even provide their names in any communication, no direct email or phone number to contact them. It shows that they want to hide their identity. No Google page, so that no can write their true reviews, which they can’t delete. Now after taking money from all the members, this company will… Read more
vanish. Giving no particular reason as why they have suspended the account clearly means fraud. It has been done for those who have higher points so that they don’t have to pay out to them.
If the company is really not a fraud and full of cheaters, it should allow members to redeem their points before closing their accounts. Not allowing to redeem proves that the intention of the company is not good. They could have easily closed the accounts for future surveys after allowing the redemptions of all points. Moreover, this has been done without any warning, again speak about their wrong intentions.
Scammers – I believe this lot are a scam, I was blocked out in the middle of a survey and when I questioned them the generic reply I got was nonsense, it appears to me that if you don’t answer the survey in the way that suits the agenda then you’re out. Total scam would not recommend them at all.
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In addition, I am adding the fact that this is the ONLY survey site that I have experienced… Read more