Lifestyle Rewards

Been an HCF member for over 10 years. Tried for the first time to buy an e-gift card for Myer. Took my money, but no e-gift cards when I looked at the order a day later it said cancelled. No reason. Seems to be a scam. After I reached out they advised it was cancelled for “error received” and I need to wait for a refund 5-7 business days - I don’t… Read more

have the money now to buy the gift until I get this refund. Stay away. Don’t know how HCF can promote something like this

Avoid redeeming any JBHiFi gift cards through HCF. They locked my account after i tried to buy JBHiFi gift cards and the customer support is not helpful at all.

Delayed delivery of gift cards – Yesterday I wanted to purchase two gift cards through HCF Rewards. I paid by card and after the payment went through the account got blocked. I emailed and called their help desk and was told it would take up to 2 business days (!) until I would get the gift cards. As I needed the gift cards for an immediate purchase I told them to cancel the… Read more

whole transaction as I didn't want to wait 2 days for the gift cards. Big mistake. Today I discovered that the refund from the Visa card was $50 less than what was originally deducted. Obviously not happy. I notice that other reviewers had the same experience of being locked out of account after payment and having gift card delivery delayed. I should have read the Product Reviews first.

Hopeless and DONT USE! – ive had the exact same issue as the other member who tried to purchase a voucher and got locked out for suspicious activity. email from nib clearly says the transaction was cancelled however amount has been debited in my credit card and i dont have access to the voucher!!! PLEASE AVOID any reward program offered by your health insurance that is tied back by Lifestyle rewards. I cant believe this mob is still in operation.

Hopeless & dodgy – I ordered movie vouchers through the HCF Lifestyle Reward program. Money taken but no vouchers arrived. I checked the website order and found they had cancelled my order. No reason given. I rang the helpline who confirmed the order was cancelled. They promised a refund of my money. So I purchased tickets at the cinema. Then, 6 days later, they… Read more

delivered me the now useless vouchers. Despite promising delivery of digital vouchers in 48 hrs (why it takes 48 hours to get a digital voucher I don't know, but that's another story), it took 6 days. I asked for a refund and they refused. Hopeless. Dodgy. HCF should ditch Lifestyle Rewards.

Give it a miss, it's not worth the trouble – I decided to take advantage of the rewards available in my HCF account so I could purchase a gift for my partner from JB Hifi and take advantage of the Click Frenzy discounts as well. I purchased some JB Hifi vouchers from Lifestyle Rewards. They took the money out of my credit card, then locked the account, then reversed the transaction, claiming… Read more

one of: unusual purchasing activity on your Rewards account unusual financial activity on your Rewards account unusual log in activity on your Rewards account. Now, I'm pretty sure 90% of people who use those rewards would be doing once off purchases, so they will fall into those categories. What I find offensive is that they have locked up credit in my credit account immediately and I have to wait for the reversal to come through for that to be unlocked. Also, because they locked my account, I can't get the vouchers that give me an extra discount during JB Hifi's Click Frenzy period. The Click Frenzy has now expired, so even if I get the vouchers now, I lose the benefit of that. HCF should find someone else to do their benefits through, because that is just rubbish.