Lovehoney

Vibrating part stopped working after 2 minutes. Bought new quality batteries, still not work. Emailed them requesting replacement of vibrating part, no response. Sent message through website, no response.

Ordered a 140.00 product and it arrived defective , Gave up after 5 emails . This company in Australia is a rip off . If you have a problem they WILL NOT respond . They have a telephone number but after over 15 calls no one answered . DO NOT ORDER FROM THIS COMPANY .

Product didn’t work customer service Micah is totally useless. They had a replacement product in stock but said they didn’t. You can’t ring them. Good news this issue has forced me to go elsewhere and there are a number of competitors out there. So lovehoney you’re being kicked to the kerb. And like many of your negative comments Micah confirmed… Read more

that it is company policy and while he acknowledges the validity of my complaint he told me no one was going to do anything about it.

Koala King sized mattress – Really happy with our purchase. The mattress is super comfortable, it was a great price and the delivery was prompt. Would highly recommend

Amazing. Best customer service I've ever experienced – There are so many high quality options on this site, with something for absolutely everyone. Most products have many reviews helping you to determine if the product is realistically right for you and if there are any faults. In the instances where something does go wrong (I have had one toy stop working, and one of my orders I accidentally checked… Read more

out as a guest so couldn't access in my order history) you can speak to a service team member immediately, no wait, 24/7, and when I spoke to them about both of those issues, both times the conversation was under five minutes long, and the issue was entirely resolved before the conversation ended (replacement order processed for the faulty toy, and order linked to account for the guest order). The customer service people are so fast, efficient and polite, I haven't experienced a customer service system so good anywhere else. They often have great sales, and shipping is very fast and in discreet plain box.

Only fantastic experiences! – I've only had great experiences with LoveHoney. I placed an order and entered my shipping address incorrectly, it was returned to LoveHoney and they sent it again promptly, free of charge. Customer service are friendly and helpful and the products are high quality. They also provide rewards through RAIZ and process these extremely quickly compared to every other company. Which is impressive!

DO NOT BUY FROM THIS COMPANY! They ripped me off £40, sent my items to a completley wrong address, cant get hold of customer support, scam, dont bother, order from a Ann Summers. F**K Love Honey, save your money, trust me.

Do not shop here! I placed an order with just one item in my basket, paid for it, and received an email confirmation showing two items. I was charged for both items. I have all the screenshots to show there was only 1 item in my basket (as I was sending it to a friend) I immediately contacted customer service through live chat and was told I… Read more

couldn’t cancel the second item I never ordered, even though the order had just gone through and wasn’t marked for expedited shipping.

I was told I would have to return the extra item and wait for a refund. I returned it the same day (Thursday, March 13th), but I still haven't received any update on whether it has been received or processed for a refund I now been told can take up to 3 weeks for my money back.

To make matters worse, the item I decided to keep is faulty, it zaps, loses charge immediately, and emits a strong burning smell. It’s clearly a defective product. I reached out via live chat, where I was advised to return it. At the same time, I requested to log a formal complaint regarding the multiple issues I’ve already faced.

However, the only response I received was a generic email directing me to the website to arrange a return nothing acknowledging my complaint or the poor service I’ve experienced. When I attempted to process the return online, I was instructed to submit a request due to it being an electrical item. I followed these steps, only to be met with further delays and unnecessary troubleshooting instructions.

Despite explaining that I had already attempted all suggested fixes and that I simply wanted to return for a refund, my emails have since been ignored. When I tried to reach customer service again via live chat, all agents were unavailable. At every stage, the service has been frustrating, unhelpful, and dismissive.

I’ve had enough. I will be contacting my bank to dispute the transaction, as this entire experience feels like a scam. I regret ever using this company, despite a recommendation from a friend, and I certainly won’t be making that mistake again.

Told to buy a third replacement! Not okay! – Horrific customer service. I had a charger issue with a rabbit, I was advised to purchase a replacement, now the 2nd one has the same issue and customer service want me to purchase a 3rd replacement with 25% discount?! This product claims to be rechargeable but it is not if the charger breaks so often. I contacted them again today and they spoke… Read more

to me in a very passive aggressive way. I am extremely unhappy. I asked to speak with a manager and they just ended the chat.

DO NOT RECOMMEND – They don't ship straight away and use the slowest shipping method. Wild secrets ship express for free. Won't shop through here again, cheap China made quality products.

Shipping issues and no live chat – I ordered something and shipping sucks. Worst shipping ever,going from one state, then hits another state. But then shipped back to where it came from. I tried going to live chat and know one there,that's not way you run a business. I will cancel tomorrow if in state it came from in first place. There shipping is returning it to them. Wth!

Spreader bar arrived broken – Ordered a spreader bar for $90. It arrived with no cuffs and one of the pins was broken rendering the bar useless. Contacted customer support to be told cuffs weren’t included, and was not even offered replacement bar. I paid $90 for a cheap piece of Chinese tube which went in the bin. Never again.

Awful customer service – An expensive toy that stopped working in 5 weeks. The return process has been a nightmare. Customer service are rude and unhelpful. 100% avoid

Their Money Back Guarantee is a Fraud – Extremely disappointed with the customer experience and quality of products of LoveHoney I put an order through and payed extra to receive it fast. I opened it, the products felt cheap, I didn't use them. Within 2 days of receiving them, I returned it under the 100-day Money back guarantee. The customer service team told me the refund would be… Read more

available within 21 days. When I followed up they said it would be 21 BUSINESS days (which makes no sense at all). When they finally got back to me, they said that the order did not apply to be fully refunded under their '100 days money back guarantee', only 1 item (which they never mentioned before and their T&C's also don't mention). When I asked for the rest of the items to be returned back to me, they said they can't because they have 'have been disposed of as it is a health and safety matter'. They only tell me this after more than 4 weeks of back and forth emails. FInally, for the product they will refund, they want to refund less than half of the money than what I payed for. Incredibly disappointed with the quality of their products, their customer service and the brand. When I posted a 1 star review on their site, it never appeared.

Scammers/don't trust their review system – I was provided a faulty item. I complained and it was replaced... The new item was also faulty with the same issue. I then was asked to review the item, I wrote a very honest review and explained the situation. They put my review on hold and refused to post it because the item was faulty. I got refunded for the faulty item and they STILL refuse to… Read more

post my review because it was 1 star. They manipulate their reviews to make their products look better than they are and REFUSE to post bad ones! Defeats the purpose of having reviews!!

Thieves – Crappy return policy. Sent back condoms and was told that I had only sent half the product despite receiving an open box of them. They need to look at the CCTV for their return products team as someone is definitely stealing from them

No Help – Australia Post lost my package, I messaged LH for help with Aus Post & I they didn’t even look at my query, I just got a generic “we’ve got heaps of orders & are delayed” reply. I’ve tried again & they just respond by sending the tracking number. It’s been 2 weeks & the tracking still hasn’t been updated by Aus Post.

The product set on fire – Do not buy the Lovehoney Mains Powered Classic Metallic Magic Wand, it set on fire after being turned off using the switch on the wand. This could have injured or killed someone, or set the house on fire. The 24/7 contact function is also greatly misleading. There was no one on the phone, and even the chat function is just a bot.

Never got my product – I spent $170 and my order never arrived. I got emails from Australia post and was told the tracking number was not mine when I enquired about where it was. A waste of money. When I try and contact lovehoney via email, they never respond and their live chat doesn't work.

So disappointed – So disappointed!!! I’ve been buying from Lovehoney for years but I’m extremely disappointed with my recent experience. As it clearly says on the website “100 days money back guarantee”, I have returned items in the past as they were damaged. In this instance, I was given a return label & returned an item along with another which was not as… Read more

described. The second item was refunded back to me but the main item was not & I tried to follow up for months but kept getting the same response - we haven’t received it so we can’t refund it… I don’t understand how this is possible as both items were in the same box & I always ask the post lady to tape all my parcels!

After no resolution for months & no warehouse camera’s were checked as promised - I got a call from an extremely rude “customer resolution officer” who was so condescending & arrogant. She did not resolve anything & made me feel like I was lying about returning the product!

After the back & forth power struggle she was in with me, she said she would ban me from ever placing orders & hung up on me!

I haven’t received a refund, nor has anyone looked into this issue properly & now i’m banned from placing any more orders. I have always been a great customer & have spent alot of $$$ on the lovehoney website.

I am sincerely disappointed! I’ve reached out again to get this escalated & it’s been months with not a care in the world about the way I’ve been treated.

So I returned an item as stated on website I can do - the resolution: no refund & banned from using website.

Mind you the reason I was banned was for returning too many items??? The whole point of the guarantee is so I can buy & have peace of mind????

Terrible customer service – Bought a faulty item and have had nothing but frustration trying to return it. The website says you can call or chat to an agent, but I hung up after waiting on the phone for 15 minutes, and the chat continually says there isn't an agent available. I'll spend the few extra dollars and buy elsewhere from now on.

Technical error on web shop with no customer service help – I am a long term customer with love honey but have just drawn the final straw as a customer. The website experienced a technical glitch and said my order could not be processed. I then tried to order again and was successful. Hours later I received two email confirming both orders had been received and processed. I emailed customer service… Read more

stating to cancel the duplicate order, but instead of receiving a reply, I received a dispatched email for the two orders. I then contacted love honey stating my issue and they where unwilling to remediate the error on their behalf which has left me hundreds out of pocket.

Very disappointed with their team in resolving this issue or lack of

Fast and Exact – Order arrived within a couple days of ordering (wasnt even express!). Was very well packaged and packed. Highly recommend!

Not worth it – Paid for expedited shipping and used the same address I use for any other product and site. Made an order on the 27th paid an extra $20 for expedited 2-4 day shipping. Order was dispstched on the 28th meaning it should be in by the 2nd which is what my email confirmation said. Didn't come in. From the 2nd to the 5th I kept checking my tracking… Read more

number and nothing changed .. it just said it was shipped since the 29th. Called on the 5th to ask about my order. The lady on the phone was super kind but she did inform me that for some reason they recieved it back and I could either cancel and get a refund or I could try and receive my order again. I confirmed my address with the lady on the phone she said they recieved it back because the address provided was incorrect but over the phone she confirmed there was no issue with the address. I asked over the phone if I were to still going to try an recieve this order. Could I still have it expedited since I paid for it previously and she said yes since it's been paid for. All my friends who knew about this thought it was ridiculous already having paid for it to be delivered fast that i would still just have to wait again but I made no issue of it the lady was nice and helpful and didn't want to make it difficult. But the issue lies here... my new order won't be in till the 11th so at this point I paid for expedited shipping for it to still be late even on the second order... and not only that having paid extra for it from its original date, my order is coming in later then regular shipping from the first initial purchase. My friend had made the same purchase as me without expedited shipping and recieved her package already... don't waste your money on expedited shipping when you are going to recieve it at the same time as regular shipping.

***update*** Second shipping didn't come through either even thought my address was confirmed again... I just canceled my order and got refund ... helpful consumer service but poor product service.

Terrible customer service – Ordered an item paid with Apple Pay didn’t realise I haven’t changed my address on Apple Pay my fault,didn’t realise the address would automatically go I as my shipping address to my order I thought I would be given the option to add my address to my order first time using Apple Pay to pay for online items ,messaged love honey straight away they… Read more

rejected my email and I called immediately she said too late not our fault you did wrong address ,I said I literally just ordered and paid can’t you change it ,she said no and have a good day I spent over $200 ,let’s hope I get my item

WORST CUSTOMER SERVICE EVER – I made a small error with my order, phoned them immediately. They would not help. BE WARNED, USE THIS COMPANY AT YOUR OWN RISK.