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Offered and asked for Express Shipping - Apparently Not.
So I ordered a little something for my wife as a last minute Christmas gift, the big attraction was the fact that they offered Express Post. I thought this was great!
So in my cart, I selected Express Shipping then put through the order. Discovered that the system changed to the inferior shipping. It would have been within a couple of minutes of ordering that I jumped online and tried to get LH to change it.
Talking to their customer service rep, I was told it was not an option for me, I then sent a screenshot showing it indeed was an opt...ion. Then it became that Australia post does not offer Express Post in my area. This is not the case, I get Express Post all the time. I said that I am not in the 'next day network', but however Australia Post does deliver Express Post and its still going to get to me significantly quicker than what it ended up defaulting to. (Usually I do actually get Express Post the next day, very occasionally its the second day). Now, I don't think the rep was deliberately lying as such. However she was clearly misinformed about the Express Post, its scope and limitations. She also did not seem to understand my issue that their system offered me express, then changed it itself without my input.
great value discreet service
After a recent breakup I ordered certain adult products to spice things up. They had very good multibuy value deals so I could grab a few essentials on the cheap. Also shipping was free so that was a great suprise. The only problem is the plain packaging they advertise. The customs declaration read 'novelties'which was a bit embarrassing. Otherwise very happy with the products.
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