29 reviews

34% · 1019 · 66%

Return Claim MadeYes · No
Product Quality
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29 reviews

Horrible piece of crap!

i ordered a rose toy and i shoved it to far up and it got stuck! Never ever buying again!
JulesPerth, WA

Spreader bar arrived broken

Ordered a spreader bar for $90. It arrived with no cuffs and one of the pins was broken rendering the bar useless. Contacted customer support to be told cuffs weren’t included, and was not even offered replacement bar. I paid $90 for a cheap piece of Chinese tube which went in the bin. Never again. Show details
Product Quality
LadyandthetigerSouth East Queensland, QLD69 posts

Awful customer service

An expensive toy that stopped working in 5 weeks.
The return process has been a nightmare.
Customer service are rude and unhelpful.
100% avoid Show details
Marian2 posts
Product Quality

Scammers/don't trust their review system

I was provided a faulty item. I complained and it was replaced... The new item was also faulty with the same issue. I then was asked to review the item, I wrote a very honest review and explained the situation. They put my review on hold and refused to post it because the item was faulty. I got refunded for the faulty item and they STILL refuse to post my review because it was 1 star. They manipulate their reviews to make their products look better than they are and REFUSE to post bad ones! Defeats the purpose of having reviews!! Show details
Product Quality
Sharon Felsinger
Sharon FelsingerGreater Melbourne (Metropolitan), VIC2 posts

Daily therapy I love

Whoever said a diamond is a woman’s best friend clearly has not received a Lovehoney Rose! Show details
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Crappy return policy. Sent back condoms and was told that I had only sent half the product despite receiving an open box of them. They need to look at the CCTV for their return products team as someone is definitely stealing from them
TamSydney, NSW2 posts

No Help

Australia Post lost my package, I messaged LH for help with Aus Post & I they didn’t even look at my query, I just got a generic “we’ve got heaps of orders & are delayed” reply. I’ve tried again & they just respond by sending the tracking number. It’s been 2 weeks & the tracking still hasn’t been updated by Aus Post. Show details

The product set on fire

Do not buy the Lovehoney Mains Powered Classic Metallic Magic Wand, it set on fire after being turned off using the switch on the wand. This could have injured or killed someone, or set the house on fire. The 24/7 contact function is also greatly misleading. There was no one on the phone, and even the chat function is just a bot. Show details
Jamie-LeeSouth East Queensland, QLD

Never got my product

I spent $170 and my order never arrived. I got emails from Australia post and was told the tracking number was not mine when I enquired about where it was. A waste of money.

When I try and contact lovehoney via email, they never respond and their live chat doesn't work.

RoseHunter Region, NSW

Amazing quality and extremely fast delivery

My products are amazing and the delivery literally took 1 day when processing as express. Could not be happier.
Product Quality
EvanGreater Melbourne (Outer), VIC3 posts

Terrible customer service

Bought a faulty item and have had nothing but frustration trying to return it. The website says you can call or chat to an agent, but I hung up after waiting on the phone for 15 minutes, and the chat continually says there isn't an agent available. I'll spend the few extra dollars and buy elsewhere from now on.
S w.
S w.

Technical error on web shop with no customer service help

I am a long term customer with love honey but have just drawn the final straw as a customer.

The website experienced a technical glitch and said my order could not be processed. I then tried to order again and was successful. Hours later I received two email confirming both orders had been received and processed.

I emailed customer service stating to cancel the duplicate order, but instead of receiving a reply, I received a dispatched email for the two orders. I then contacted love honey stating my issue and they where unwilling to remediate the error on their behalf which has left me hundreds out of pocket.

Very disappointed with their team in resolving this issue or lack of

Jullian A.
Jullian A.Sydney, NSW2 posts

Fast and Exact

Order arrived within a couple days of ordering (wasnt even express!). Was very well packaged and packed. Highly recommend!

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CategoryOnline Shops and Adult Shops
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $59
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Contact info for Lovehoney

  • ABN: 80915263669

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