I was at work all I know is that he came to the property rang me, I told him what needed to be done he quoted me on the phone I said yes, he did the job and I got home and I was happy except I just requested for the plants to be cut down shorter, I contacted him and the very next day he came over and I was impressed very happy and I will continue to use him from now on and refere him to my friends 10 out if 10 service