Reviewer Photos & Videos
Would give Martec 0 stars if I could
We bought 6 fans with Martec MPLCD remote kits, and within a year, 3 of the fans failed. When the light switch was turned on the fan would start (this should only operate when the fan is activated on the remote), the fan made a horrible buzzing/humming sound and the speed of the fan couldn’t be changed on the remote (or even turned off). A technician came out and determined that the remote units were faulty, and so these were replaced with a newer version MPLCDS remote kit as the old version was now discontinued (I wonder why!). As I had no con...fidence in the remaining 3 units, I asked for these to also be replaced with the newer version but this was declined. A year and a half later, another fan has now failed as I knew it would do. I contacted Martec and spoke to Jessica and Carlene, they advised me they will not lodge a warranty claim as the kits only had a year warranty. As the fans had a 3 year warranty, they could send out a tech but if this was determined to be a faulty remote unit, I would have to pay a call out fee of $190+GST, and the remote unit won’t be replaced! Martec then offered to send out 1 remote unit as a “goodwill gesture” but I would then have to arrange an electrician to have this installed at my own cost. This product is clearly defective and not fit for purpose, and I bitterly regret ever purchasing fans from such a shoddy company. Heigh-Ho, Heigh-Ho, off to the ACCC/Consumer Affairs/Small claims court I go.
Purchased in for $984.50.
Terrible backup service
We bought 5 Martec fans when we renovated our home in rural Victoria. The fan we had installed in the bedroom was so noisy we couldn't use it on any speed. The electrician tried all the suggestions in the installation guide but couldn't quieten it - he said it was faulty.
We contacted Lightique, the retailer who supplied them who said they would contact Martec to have it replaced under warranty. I also rang Martec.
Neither of us received any call back from Martec.
So the retailer offered to replace it with one they had in stock. I had an ele...
Purchased in at Lightique Wonthaggi for $175.
Bad fan to install
My daughters Martel fan led light flickering ,no spares so I replaced it with the Martel newport ,installation was going but it’s nearly impossible to put top cover on Hopeless
Purchased in for $569.
I have 3 in my house, 1 has stopped working fan and light and the other when I try to operate the fan or the light I have to flick the switch and press the button 70+ times. The 3rd is working for now.
I wish I was joking. When you buy a house and they state quality fittings never buy a martec. If they were giving these away with the next property I was purchasing it would be a hard pass. Buyer beware don't make the same mistake I have.
Purchased in .
Laughable piece of junk
Forget it, move on. Who ever was the scammer who pathetically sold these in Australia needs to be deported. Syncing issues, clicks, flickers not much air movement. Hang your heads in shame.
Purchased for $349.
- Lifestyle Series
Dont go Martec for anything
I had a martec ceiling fan with LED light underneath. The lights not working, they don't have a replacement light kit for that particular model, i need to replace the whole fan. Its happening in Australia !!!!! Customer care also terrible....
Purchased at Fanshop adelaide for $399.
Low power use. BUT 50% LED failure rate.
So I splashed out and spent a packet on 4x identical ceiling fans. I wanted low power usage and LED was a must. The dimming feature was a nice bonus.
It takes a while to get used to having a remote as opposed to wall switch with speeds, but I really like that feature. I have the remotes mounted next to what is now just a light switch.
Power usage is around 40W on full speed with the light being 20ish watts. Great so far!
BUT the LED dimmer lasted about 6 months on 2 of the 4 before it would only settle on low brightness. Usually you turn it on and quickly off and on to cycle between brightness. That’s 50% failure rate.
Now it just flicks on and off 2x then stays on low.
Purchased in at Ceiling Fans Direct.
Don't go there
Nothing but trouble with Martec fans. Bought 5 of the lifestyle fans all with remotes. All professionally installed by electrician. Had to have 4 of them replaced as failed to work within first week as they simply would not spin other than slow. The lights also flickered. Took several months for fans to be replaced. Even after they were replaced they have never worked properly. One out of the 5 works ok and puts out sufficient air flow only. The other 4 do not spin with the same strength. They are quiet after u use the magnets to properly bala...nce them or else they tick. Not sufficient airflow though. My kids still use pedestal fans. Looking for a new fan for my sons bedroom now as the Martec fan in his room will only turn at a snails pace again same as the replaced ones. Electrician tried a new receiver but fan still unresponsive and made no difference.
Purchased in .
Martec is a shocking company. Warranty is baaaadd. I bought 3 fans . On install electrician showed me a ticking sound. Called martec warranty they told me to put fan on winter setting. This seemed to get rid of tick.. THEN it returned. Had Martec come to party for their electrician to look at. He told me there is a known fault. So he installed a spacer.. solved. But no the other two fans develop tick. Contact Martec they send electrician. Both fans same issue as first. Both had same fix. However Martec only will claim one as warranty as other h...ad a bit of head wire in cup.. however tick has gone from same fix as first. Been a long 6 months. Asked them to review. Thoight it all good then i get a Letter of demand. For payment. Communication is stuff you flush down toilet. Warranty is written on the toilet paper. Am now going to pay to get rid of them. Need another 3 fans they WON'T be MARTEC brand. Have contacted lighting illussions where i purchased to inform them of this terrible company. Have also let my electrician know, he said he will never install one again, and will talk people into other brands. I am votting with my feet and mouth. Best $80 i spent was paying this bill and letting people know how BAD MARTEC are.
Purchased in .
Stay away from Martec fans
Absolute garbage, nothing but clicking and ticking noises from the get go, 6 months in one has stopped working..
Please stay away from this company, shoddy warranty and there customer service is about as good as there fans. .
Purchased in for $178.
Multiple failures of Martec DLS1344W with both Premier and Duo Remote Kits
I had an electrician install 5 Martec DLS1344W Lifestyle Ceiling Fans with Premier remote kits and 2 of the 5 remote transmitter units failed within days. Martec forwarded 2 new Premier remote kits and the electrician swapped out the faulty ones. I was not easy to get Martec to honor the replacement of these, but eventually they agreed.
In a second premises, an electrician installed 3 Martec DLS1344W Lifestyle Ceiling Fans, this time with Martec Duo remote kits, and was to install 3 additional fans purchased with Martec Duo remote kits, howeve...r before this occurred one Duo Remote wall unit of the original 3 failed. We tried all 3 "spare" ones which were to be used in the other fans once installed (first setting the code to match that of the installed failed Duo wall unit)- ALL 3 of the "spare" units were tried on ALL 3 of the installed fans (resetting the code to match that of the installed fan in each room) - None of the 3 worked at all. The retailer, Lighting Illusions were very helpful and told me that they had stock of 3 Duo units and would get all 3 to my closest store. I collected these one at a time, tried each of the 3, and NONE of the 3 worked on any of the fans. On contacting Martec, they advised me that the Duo remotes were no longer produced and therefore refused to honor any warranty on these - basically telling me that since they could not supply the Duo units any more, they could not or WOULD NOT do anything at all, so I was on my own. I took the case off the failed unit (since these are only battery operated) and was horrified to find that it had a manufacture date indicating it was 5 years old at purchase. I then checked the other units and manufacture dates were just as old, or older. In this process I could also identify that the manufacture and assembly quality was extremely poor, where soldering displayed poor workmanship (crystallized joints), the solder flux had not been cleaned off (as should have been done), the battery supplied was tested (found to be below voltage so part discharged at purchase - I purchased and tried new batteries), the battery did not fit properly and the push buttons stuck as often as not. The original working units are more trouble than they are worth because of the manufacturing defects mentioned. I actually have to push on the battery to get the buttons to respond as a result of the poor fitment of the battery in the battery holder. Absolutely the first time I have ever known of electronic devices "aging to failure on the shelf" as the built-in obsolescence feature!
Still great after 8 years
Some customers have not had a good experience so I thought I'd share mine. I bought 4 in 2011, 2 with the halogen light & 2 without. I installed them myself in our new house. They are the brushed aluminium models and even though we are right on the coast have no signs of corrosion at all. I give them a clean annually.
All 4 have run faultlessly for 8 years. I have had to replace 1 halogen bulb which blew. They are quiet, perfectly balanced & provide plenty of air movement. A balance kit was supplied but I did not need to use it. The motor is...quiet and the plywood blades make a lot less noise than the equivalent aluminium blades. We rarely use the high speed, usually low and medium are sufficient. These just have the wall switch so no remote control which is one less complexity. I have too many remote controls anyway. I've just ordered 2 more (factory seconds) direct from Martec Clearance for just over half what I paid in 2011. I'll update this when the new ones have been running for a while.
Got a bit worried after reading these reviews but the store I bought from said they sell 100s of these fans every month and rarely have any warranty calls. I am so happy i listened to the stores advice. They are quiet, have had no problems with the light (I like the 3 stage dimming) and are balanced perfectly.
- Lifestyle DLS1343W
Please heed the Negative reviews, disappointing Ceiling fan.
After having good experience with the silent Kogan DC pedestal fans thought it'd be good to replace our bedrooms old A/C Ceiling fan with a DC, unfortunately didn't read the many Negative reviews on Martec products here first.
On our electricians recommendation we went for the Martec Lifestyle DC Fan with LED and remote, when installed it is a good looking fan but when the fitting electrician turned it on the fan had a noticeable bearing knock.....He took it down and exchanged it for a new one from his wholesaler...
2nd one installed, no...knock but had a annoying electrical resonance hum especially noticeable on its lowest Fan settings, worse than the old A/C fan it replaced and questionable seeing I'm a light sleeper...Leaving the 2nd installed we later found that night when trying to sleep that the LED light turned off unacceptably glows like a miniature moon in our rooms centre for the entire night. Not happy we contacted the installing electrician, to his credit he tried yet another unit out in his own home first before coming out, when arriving he remarked the new one had the same hum and glow as our installed unit so no point changing it a third time.... Our electrician who is a good one and has performed other electrical work for us has logged a call with Martec sending in videos of the fans hum and light off glow but given the difficulties people have stated here when dealing with them suspect this will be a painful experience...
I bought 3- Buy something else
I purchased 3 Martec Lifestyle ceiling fans 2 1/2 years ago for the bedrooms in our house. The fan in the main bedroom had to be replaced under warranty, as the fan only ran on slow speed from the beginning.
The 2nd and 3rd fan are in the kid's bedroom and guest bedroom. They make loud ticking noises. The 40 year old ceiling fan in our dining room is quieter.
Back to the main bedroom- there is now an electrical issue with the lights on the first fan, ( the fan that was replaced under warranty.)
The Martec warranty system is a pain in the ba...
Questions & Answers
I would like someone at Martec to provide me with answers to the 2 questions below -
1. Why do you think that 4 out of 4 mpduo wall remotes failed immediately out of the packaging after being in stock for a few years?
2. As the supplier of this faulty product, do you think it is acceptable that as a customer, I have 4 installed Martec fans purchased with mpduo remote kits ( 1 wall mounted / 1 portable) that will never work as advertised by Martec, since 1 of the 2 remotes in all 4 mpduo remote kits was faulty?
Martec remotes are complete rubbish, and that's no joke as you know. Read all the other reviews. I installed 3 Lifestyle mini fans many years ago, and I went through 4 failed remotes. 3 remotes were...replaced under warranty, but they would not honour the 4th (remember I only had 3 fans, so the remote for 1 fan died twice), so I had to buy another one which was expensive as you have to buy the kit which includes the controller that's installed in the fan head which I didn't need. The manufactured date on all the remotes was years old, it's old crappy electronics. At least for the past 5 years they have been stable and not completely failed, but their build quality is down right terrible. I have the Premium LCD remote, which I only purchased because of the timer function. I should add approx 3 months ago the light in one fan has now died (not globe), and given the age and likely expense, no point getting a replacement part for it even if it existed. I will buy a new fan, not Martec, and completely replace it.
Get an answer from our members and Martec representatives
|Category||Ceiling Fans||Ceiling Fans||Ceiling Fans||Ceiling Fans|
|Number of Speed Settings||3||4||3||3|
|Power||69 W||69 W||69 W||69 W|
|Manufacturer Warranty||3 year(s)||3 year(s)||3 year(s)||3 year(s)|
|Colour / Finish||White||White||White||White|
|Number of Blades||4||4|
|Blade Diameter||1,320 mm||1,320 mm||1,300 mm||1,320 mm|
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