Melbourne Leather Co
Verified14 reviews
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They sent the incorrect items, and having trouble getting them to refund my money. I did not order what they sent. They have emailed a few times, last time telling me they would refund 20% of what i paid if i keep the items. The items were around the wrong way, they asked me to send photos which i did, then they still have not done a refund. Dont deal with them the quality is poor and customer service worse.
AVOID THIS COMPANY AT ALL COST!! THEYRE A SCAM! Poor customer service and i received a defect item from them and theyre taking YEARS to resolve this issue. I had to reach out to the from their etsy account and theyre still pulling their tails around to help me out with my order.
No contact for 6 weeks now, after delivery was stated to be 4-6 days. Label was created but nothing else. Multiple emails with no reply. Wish I’d read reviews here before purchase, I feel like I’ve lost my money. Don’t purchase from here!
Do not buy from this company. Hideous quality, the bag I ordered does not even appear to be leather, it has a strong smell of plastic. Cheap and nasty, very disappointed as it was a gift for my sister
Appalled...late delivery, wrong item.what was purchased and what arrived are completely different. I would not spend $150 on this
Disappointing Experience – Late, Incomplete, and Misleading My order arrived late and was missing items. When I contacted the seller, they seemed more concerned with getting me to update my review than actually resolving the issues. On top of that, the product is poor quality and clearly not from Australia as advertised. Overall, I’m very disappointed with both the product and the customer service.
I ordered a leather journal and paid for express shipping, which states delivery within 1-4 business days. Although I received an email saying the product had been dispatched, the AusPost tracking status showed "Label created by sender," indicating it had not actually been shipped. I waited a couple of days to see if there were any updates, but… Read more
nothing came through. I reached out through the website and didn’t get a response. I followed up again the next day, mentioning that if the item still hadn’t shipped, I will file a dispute with my bank. Unfortunately, I still didn’t hear back, but later that day, I received an email saying my package was on the way, and will be arriving well outside the express shipping timeframe (a week later).
To make matters worse, the leather is clearly not authentic. It has an unpleasant plastic-like smell.
Overall, I will not be ordering from this company again. If you are considering a purchase, be prepared for poor service and disappointment.
Scam, terrible customer service (overseas), sent me the wrong item and took me 3 weeks to get it returned. Still haven’t received money back.
Bad product – Terrible product. Heaps of blemishes on the leather fresh from the package. Don't buy anything from this company.
Not as advertised – Pouf shell arrived in a short time, but not as shown in the photo - one side is not leather, but cloth. Also advertised as 'free shipping in Australia' but I was charged for shipping (not too much, but still...). The price was higher than advertised too, although I bought it before the 'special' price time ran out. I like it well enough, though, so three stars.
goes so well with my leather couch – Got some of the elegance leather cushions, goes so well with my leather couch. Pretty happy for the price I paid really
Scam...don't purchase! – Scam. Not leather. Shipped from Hong Kong. Not as described.
Really disappointing - Scam company – Ordered products as a gift. They were not shipped until I contacted the company after a week of hearing nothing, and then when I recieved the products, not only was the quality poor and lacking in accuracy (less pages in a journal than advertised and wrong colour), but it came shipped from a different company than MelbourneLeatherCo. Clearly a scam of cheap materials advertised at handmade prices. Avoid avoid avoid.
DON'T WASTE YOUR TIME, OR MONEY – I purchased a leather cushion from this company. Four days later, and I still haven't received a tracking number for my order. I've sent 3 emails and tried to call them. No reply.
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I ended up getting a full refund but it took weeks and i had to continually push.