Mercator Grange 1300 DC

Fan looks nice, but electrician had a job installing it. The remote component was very large and difficult to place with the electrical wiring and the wiring had to be significantly shortened in order to get the cover plate over everything.

Mercator DC Cardiff B22 - Noisy – Bought two of these fans and unfortunately both are noisy. They have a tick noise and one makes a buzzing sound at low speed. Turning the power off, the noise stops. It's the DC drive as there is no noise when the blades are slowing down without power (off). Very disappointed with this model and would not recommend this to anyone. Have read other… Read more

reviews from people with same experience. We have the Australian Consumer Guarantee (Australian Consumer Law) which gives consumers protection over and above the manufacturer's warranty. Depending on your state, and for NSW you can get advice from Fair Trading and then there is NCAT. Reputable retailers will usually respond, but if they don't, be aware of these resources previously mentioned.

Mercator DC Cardiff B22 Series - Noisy Fan – Bought this fan from Lighting International, had it installed and makes a ticking hollow noise. Other makes of DC fans have been dead quiet, the salesperson suggested this as a really quiet fan and suitable for a bedroom. Great if you can sleep with a constant loud ticking noise. I should have known as I have bought Mercator fans in the past, AC… Read more

ones and they were noisy too, just thought the DC one would be quiet for some reason. These fans should not be on the market. Tried to get something done under warranty but just too difficult to do and warranty is worth nothing if I have to pay an electrician $200 again to take the thing down so I can take it back and then pay him to re-install another one.

i dont i have any troubles at all – i dont have ay issues at all with this fan so far .i got it from my builder so far so ggod iam about to buy an other one in near future Show details

Mercator please supply me another fan – Bought Mercator grange white BC lasted only three years stopped working completely. Got electrician to look at And Told need new rf controller. Comp fan is 149 dollars and controller 90. Searching for better brand Mercator where is your 5 year warranty fellows. Perhaps it's just a gimmick. Please help

Warranty replacement went off without a hitch – 12 months ago I had professionally installed by an electrician 2 x Mercator Grange DC Ceiling Fans and recently one of them developed an annoying clicking sound. I rang Mercator's warranty hotline and sent them my proof of purchase and installation receipt from the electrician. One week later Mercator's own electrician arrived, confirmed my… Read more

warranty claim and replaced (installed) the fan on the spot - no questions asked! I could not be happier with the service and will recommend Mercator products as a result.

Buyer Beware! – Purchased two of these ceiling fans in January 2021 and paid $750 to have them professionally installed and have electrician certificate. After two months one remote stops working completely, and there is no other way to make the fan work. Manufacturer will not accept a claim from me for replacement faulty parts at I bought them (brand new in box)… Read more

from an eBay supplier. The eBay invoice was not acceptable as proof of purchase apparently. So the brand new ceiling fan is unusable and the only solution is to purchase a new fan (will be another brand) and pay for another installation.

Terrible fan – Bought this fan from bunnings. Profesionaly installed by qualified electrician. Initialy it worked ok, but after few months stopped working in high speed. Now it work in low and medium speed, but the blades turn at the same speed in both settings. High speed just make a humming noise. Show details

Rubbish in a box – Convinced by sales person DC is good and remote controlled even better, not this brand of Mercator city fan $245 and $175 to install by electrician... it worked for 3 months and stopped, filled in warranty claim, called to see if there was a problem as on internet form it stated someone would call shortly, called next day and was told probably… Read more

take up to ten days for them to get back to me provided the claim goes through, had that said twice to me... This is not professional service, I have complied with the requirements, and now not interested in this style of fan or company, will cut my losses and purchase from a reputable shop and not DC with remote. Just want a normal fan just like what was there before and yes it worked, painted ceiling and thought a new fan would look nice. Be careful purchasing this brand, you have a long wait for any communication should it fail, and you can buy much better brands... Mercator is unreliable.

Mercator Caprice Fan – We nought 3 fans in 2018. 2 are ok 1 faulty from the start. All professionally installed. Mercator warranty is hard to contact and is un helpful. Sadly we will have to act againt the supplier. I would not risk another Mercator product Show details

bad customer service, noisy fan – we purchased a Mercator fan in November 2018 has a constant ticking noise, and we have emailed the customer service team 3 times and one phone call, still no Electrician called to look at the fan. We would not buy another one of the Mercator Fans EVER, still noisy and now we have decided to get another brand from the hardware store, and throw the… Read more

Mercator one out. I don't understand why they have to send their own Electrician out , when we have a qualified Electrician who could have replaced thefan in 3 days and we have waited over 3 weeks for a response from the customer sales at Mercator. It was over $137.00, not too dear but it is like throwing the money in the street!!!!

Don’t do it! – We replaced 12 fans with these - the only ones that work ok are the ones we put remotes on. The first and second settings are the same (slow) and third setting is warp speed. We have also have a lot of clunking noises. Warranty/Customer service is rubbish - they Wont take responsibility for these issues. On a positive note.... They look nice!  Show details

Absolute Dog! – The fan ticked and clicked at the outset. It was replaced by Mercator and worked well for a few months but has now it has started to rattle and vibrate after the winter. We are also very annoyed with the very harsh light that comes on whenever we turn on the fan.  Show details

I would not purchase this fan again – I had eight of these fans installed and within a year all but one was ticking, clicking or knocking. To their credit Mercator replaced all fans, however, half of the replacements are already worse than the first fans. Now I need to decide if I should go for another warranty claim or bite the bullet and just replace them all with a different brand. I would simply avoid buying these fans in the first place.  Show details

I think manufacturing quality has dropped – I have four ceiling fans professionally installed with remote. They all started working ok. After four months only, two fans started making a ticking noise. I had the two fans replaced (one under warranty) and the warranty replacement is now ticking again... While the warranty process is smooth, i think the failure rate is too high. You would have to guess the manufacturing quality process has diminished.  Show details

Worse fan in history – After only a few short months after being installed it started this horrible knocking noise. Also I was told it's a great high performance fan (yeah right). I can sit up on the ceiling turn around and blow more air then that thing. Worse fan I have ever seen. If all you guys are looking for a fan that's really good I purchased a matter lifestyle fan they look similar and better air movement and it's quiet!!!  Show details

Fan is ok, remote is a dead loss – I thought this fan would be the answer, being DC with an LED light, but at purchase with the whole kit in a box, I didn't look at the remote. The fan works ok, and its quiet, but the remote!!!. Makes the fan beep with each change, and you have to use the display to see what you've set. To change fan speeds you have range thru the whole 6… Read more

speeds with a beep each time. Given that most people change speeds on a bedroom fan in the dark this is the dumbest design you could imagine. I'd give that a one out of five.

Nice quiet fan with el cheapo remote - until the ticking started – Professionally installed 1 yr ago, my bedroom fan started making a noise when the remote was "off" but the wall switch power was still on - as often happens in early morning. Now it "ticks" on all settings. Given the comments on this page, I will contact the manufacturer for a fix! A second, less used, fan in the dining area is still ok. At night… Read more

it's annoying that the remote makes a really loud beep, and has no sleep setting. Otherwise a beautifully effective, quiet fan. Especially good as a gentle fan on low speed in a fairly small bedroom (3x4m) where the traffic noise is too loud to sleep with windows open.

Second fan now failing! – The first fan I had installed came with a ticking sound and was replaced under warranty. Now, around 18 months later, the replacement fan is making a high speed knocking sound. It will come and go randomly. I use the fan most nights and always on the lowest setting. The remote control is simply awful with no backlight and very poorly designed… Read more

controls. The light cannot be dimmed either! Oh well, I'll be contacting Mercator again for another warranty repair.

Let down by the remote - poor design – the fan is good. no real issues except we had two of ours loosen up and start clunking around and needed to be tightened up on the mount points. however the Remote control sucks. i would never buy these again for this reason. stupid design, loud beep if you change settings, rubbish! at night you can't see the remote and need to know the… Read more

buttons, you would think a basic concept would be an up down arrow for changing the speed or perhaps an obvious large button for the light switch, nup... all he buttons are just randomly placed with no concept or thought.

wish there was an aftermarket remote control or hardwired option instead.

Not happy have 6 of these fans – Our new house has 6 of these fans main bedroom tick noise from day 1. Electrician stripped and fixed.intermittent whining noise now after 3 months.bedroom 2 ticking and whining.bed 3 whining.bed 4 whining noise.dining and exterior no issues.awaiting manufacturer rep to look at. Have video of fans making the whining noise  Show details

Terrible fan – This fan has been causing me trouble for over a year. I bought 2 of these fans and right from installation, the light in one of them was strobing when the fan was on. Mercator told me it was because it wasn't earthed and that they have encounted this problem numerous times before. The electrician then earthed the whole lighting circuit in our… Read more

apartment and the strobing stopped but the electrician advised that this must mean that the electricity was slowly leaking through the earth wire and that pointed to a fault with the fan. Mercator declined to comment when I pointed this out. Soon after, the same fan developed an annoying tapping noise that made it basically unusable, especially at night. The fan was replaced under warranty. Not long after that, Both fans developed clicking sounds (different to the previous sound but still annoying). Both fans were replaced under warranty. The same afternoon, I noticed an intermittent tapping sound in one of the fans (the same noise that the original fan made). I don't know how many fans I will need to go through in order to get 2 working fans in the house! It is incredibly annoying and a waste of everyone's time. I can only conclude that these fans are terrible quality and I would never recommend this brand to anyone. On top of everything, the light is an incredibly bright white light and and I never use it as a result.

Started off great... but broke after 12months – Like all the other reviews, the fan started off fine..But after a few months of operation, it started to develop a tick. Now the fans (i have 2) will only work on low. Not sure if its the fan or the remote/receiver thats buggered. Oh well.. Time to look for a better brand.

ticking sound - cause and fix – The ticking/clicking in my unit was caused by loose lamellae (plates) forming the pole pieces/rotor of the DC motor. I fixed it by stripping the unit down and smearing a high-strength epoxy onto the ends of the poles, forcing it into the gaps. After re-assembling the unit it was dead quiet (apart from the blade noise at higher speeds). I regard… Read more

this as a manufacturing fault, but I'm guessing that I voided my waranty.

This repair should not be undertaken unless you have a pretty good idea of what you are doing, and have access to the right tools and equipment. The motor housing is a press fit, and the nut at the base of the motor was very hard to remove.

The clicking noise in my unit occurred at all speeds, corresponding to 8 clicks/revolution. There are 12 poles on the rotor (attached to the shaft, which in these units are actually stationary), and 8 permanent magnets on the stator (the case of the motor, which in these units, is actually the rotating part). If the unit is rotated gently by hand, with no power on, there are 24 'resting' positions per revolution. Any given pole experiences 8 positions where it is directly opposite a magnet, and 16 poisition where it is partially between magnets. As my unit was rotated by hand around its rest positions it clicked in a pattern of (2 clicks, 1 silent), giving 8 clicks/rotation. This seemed to correspond to 1 faulty pole approaching, then leaving, a position directly opposite a magnet, but there may be other explanations. On inspection, several poles had gaps between the lamellae, and one pole had a gap separating its bottom lamella. I suggest that you test any new units by hand before they are installed.

Merctor 4 Blade Fan Stainless Stell Brushed – I bought 3 years ago 4 fans for my house. They were recommended as the best and quiet fans. Good looking with remote controls. After 1 year, 2 developed buzzing noise, higher the speed noisier the buzz, warranty rubbish as I installed them myself I did not have installation certificate from electrician. All was installed properly. Noise was in the… Read more

unit. Fans were rarely used!!! I spend more money to get good quality product. Do not buy them unless you want to have buzz all night. Go to Bunnings buy product with longest warranty and return when get noisy.

Annoying ticking sound – I had 5 of these put in my house a year ago. Most make intermittent ticking noises at all speeds. The one in the master bedroom is so bad it wakes me up & keeps me awake. Ive removed light cover & globes & unscrewed housing from ceiling to reduce noise but the ticking still appears regularly. The master bedroom fan was installed by mercator's own electrician as a warranty replacement, as first one was DOA. Would not buy again.

Quiet and very low power consumption – This fan is very quiet and efficient with the lowest power consumption of many fans tested by the Australian Consumers Association. The light is a bit too bright for a bedroom - a pity it's not warm white, but not a major problem. However, the fan has more speed adjustments than an AC fan, which is really good. The beeps can be a nuisance when changing speeds in the night.

Ticking noise, not quiet at all – Like the other review here I had the same experience, it was great and super quiet for 6mths but now makes an incredibly annoying ticking noise on all settings. I've tried to balance it but that does nothing. The cold colour balance of the light isn't great either, don't understand why they don't offer it in warm white as well. Don't buy

Makes annoying ticking sound – Fan looks sleek and beautiful in room but about 6 months after it was installed it has started making the most annoying, sporadic ticking sound, which drives me crazy when I'm trying to sleep. If you want a silent operation fan, don't bother with this one. Purchased from bunnings for $160

Great except for the overly bright light and squeak every time the romote button – We have just installed the fan and it is really quiet and looks good but the light is extremely bright and white and the remote squeaks every time a button is pressed. In the next model if Mercator replace the squeak in the remote with a light dimer switch and offers a yellowish light option, they have the perfect fan.  Show reply

Grange 1300 Ceiling Fan with DC Motor and LED Light – The fan (including the light) looks good (to me) and I got it (the white one) for only $159 at Bunnings, but as far as its cooling power goes, when it's on at its highest setting it doesn't really do enough. I have a smaller ceiling fan, a Mercator Swift Mini, in my bedroom and that one puts out more cool air than this bigger one (and I have… Read more

double-checked that I have both set to their Summer settings). (In fact, with the Swift Mini I unfortunately have the opposite problem.)

A Very Good Product – The main thing I needed from a ceiling fan is silence in the bedroom for overnight use, and this fan has just that. Sure, the beep on remote operation happens, but we are awake for that. The important thing is that there is no motor noise and no blade noise. We like it.

Excellent fans but light too bright – I purchased two units for bedrooms, one without the light, the other with the LED light. The LED light is a very bright WHITE light and too strong for the room. There are two rings of LED's so I snipped one of the wires connecting the two rings which has reduced the lighting by approximately half, so better but still bright. The manufacturer… Read more

should offer a soft light option. The click is also annoying and would be better if it could be turned off via the remote.