Don't waste your money
Brought 4 of these fans, had them installed by a licensed electrician. Four months later one of them doesn't operate at the fastest speed. Contacted Mercator support and was told to go purchase a new wall plate controller. Still under warranty and they couldn't supply a new controller, never again will I purchase this brand. Save your money, terrible support and they don't honour their warranty
Rubbish in a box
Convinced by sales person DC is good and remote controlled even better, not this brand of Mercator city fan $245 and $175 to install by electrician... it worked for 3 months and stopped, filled in warranty claim, called to see if there was a problem as on internet form it stated someone would call shortly, called next day and was told probably take up to ten days for them to get back to me provided the claim goes through, had that said twice to me... This is not professional service, I have complied with the requirements, and now not interest...ed in this style of fan or company, will cut my losses and purchase from a reputable shop and not DC with remote. Just want a normal fan just like what was there before and yes it worked, painted ceiling and thought a new fan would look nice. Be careful purchasing this brand, you have a long wait for any communication should it fail, and you can buy much better brands... Mercator is unreliable.
Mercator Caprice Fan
We nought 3 fans in 2018. 2 are ok 1 faulty from the start. All professionally installed.
Mercator warranty is hard to contact and is un helpful. Sadly we will have to act againt the supplier.
I would not risk another Mercator product
Purchased in June 2018.
- Verified purchase
Nice looking and quiet but.........
I bought two of these fans from the big green shed to replace some old units at home. The fans look good and are quiet but the first two settings do nothing and the third blows hard. No point at all using the first two settings they do nothing. I don't recommend this fan.
Purchased in February 2019 for A$135.00.
bad customer service, noisy fan
we purchased a Mercator fan in November 2018 has a constant ticking noise, and we have emailed the customer service team 3 times and one phone call, still no Electrician called to look at the fan. We would not buy another one of the Mercator Fans EVER, still noisy and now we have decided to get another brand from the hardware store, and throw the Mercator one out. I don't understand why they have to send their own Electrician out , when we have a qualified Electrician who could have replaced thefan in 3 days and we have waited over 3 weeks for a response from the customer sales at Mercator. It was over $137.00, not too dear but it is like throwing the money in the street!!!!
Purchased in November 2018 for A$137.52.
Don’t do it!
We replaced 12 fans with these - the only ones that work ok are the ones we put remotes on.
The first and second settings are the same (slow) and third setting is warp speed.
We have also have a lot of clunking noises.
Warranty/Customer service is rubbish - they Wont take responsibility for these issues.
On a positive note.... They look nice!
The fan ticked and clicked at the outset. It was replaced by Mercator and worked well for a few months but has now it has started to rattle and vibrate after the winter. We are also very annoyed with the very harsh light that comes on whenever we turn on the fan.
I would not purchase this fan again
I had eight of these fans installed and within a year all but one was ticking, clicking or knocking. To their credit Mercator replaced all fans, however, half of the replacements are already worse than the first fans. Now I need to decide if I should go for another warranty claim or bite the bullet and just replace them all with a different brand. I would simply avoid buying these fans in the first place.
- Verified purchase
I think manufacturing quality has dropped
I have four ceiling fans professionally installed with remote. They all started working ok.
After four months only, two fans started making a ticking noise.
I had the two fans replaced (one under warranty) and the warranty replacement is now ticking again...
While the warranty process is smooth, i think the failure rate is too high. You would have to guess the manufacturing quality process has diminished.
Worse fan in history
After only a few short months after being installed it started this horrible knocking noise. Also I was told it's a great high performance fan (yeah right). I can sit up on the ceiling turn around and blow more air then that thing. Worse fan I have ever seen. If all you guys are looking for a fan that's really good I purchased a matter lifestyle fan they look similar and better air movement and it's quiet!!!
Fan is ok, remote is a dead loss
I thought this fan would be the answer, being DC with an LED light, but at purchase with the whole kit in a box, I didn't look at the remote. The fan works ok, and its quiet, but the remote!!!. Makes the fan beep with each change, and you have to use the display to see what you've set. To change fan speeds you have range thru the whole 6 speeds with a beep each time. Given that most people change speeds on a bedroom fan in the dark this is the dumbest design you could imagine. I'd give that a one out of five.
Nice quiet fan with el cheapo remote - until the ticking started
Professionally installed 1 yr ago, my bedroom fan started making a noise when the remote was "off" but the wall switch power was still on - as often happens in early morning. Now it "ticks" on all settings. Given the comments on this page, I will contact the manufacturer for a fix! A second, less used, fan in the dining area is still ok. At night it's annoying that the remote makes a really loud beep, and has no sleep setting. Otherwise a beautifully effective, quiet fan. Especially good as a gentle fan on low speed in a fairly small bedroom (3x4m) where the traffic noise is too loud to sleep with windows open.
Second fan now failing!
The first fan I had installed came with a ticking sound and was replaced under warranty. Now, around 18 months later, the replacement fan is making a high speed knocking sound. It will come and go randomly. I use the fan most nights and always on the lowest setting. The remote control is simply awful with no backlight and very poorly designed controls. The light cannot be dimmed either! Oh well, I'll be contacting Mercator again for another warranty repair.
Let down by the remote - poor design
the fan is good. no real issues except we had two of ours loosen up and start clunking around and needed to be tightened up on the mount points.
however the Remote control sucks. i would never buy these again for this reason.
stupid design, loud beep if you change settings, rubbish!
at night you can't see the remote and need to know the buttons, you would think a basic concept would be an up down arrow for changing the speed or perhaps an obvious large button for the light switch, nup... all he buttons are just randomly placed with no concept or thought.
wish there was an aftermarket remote control or hardwired option instead.
Not happy have 6 of these fans
Our new house has 6 of these fans main bedroom tick noise from day 1. Electrician stripped and fixed.intermittent whining noise now after 3 months.bedroom 2 ticking and whining.bed 3 whining.bed 4 whining noise.dining and exterior no issues.awaiting manufacturer rep to look at. Have video of fans making the whining noise
This fan has been causing me trouble for over a year. I bought 2 of these fans and right from installation, the light in one of them was strobing when the fan was on. Mercator told me it was because it wasn't earthed and that they have encounted this problem numerous times before. The electrician then earthed the whole lighting circuit in our apartment and the strobing stopped but the electrician advised that this must mean that the electricity was slowly leaking through the earth wire and that pointed to a fault with the fan. Mercator declined...to comment when I pointed this out. Soon after, the same fan developed an annoying tapping noise that made it basically unusable, especially at night. The fan was replaced under warranty. Not long after that, Both fans developed clicking sounds (different to the previous sound but still annoying). Both fans were replaced under warranty. The same afternoon, I noticed an intermittent tapping sound in one of the fans (the same noise that the original fan made). I don't know how many fans I will need to go through in order to get 2 working fans in the house! It is incredibly annoying and a waste of everyone's time. I can only conclude that these fans are terrible quality and I would never recommend this brand to anyone. On top of everything, the light is an incredibly bright white light and and I never use it as a result.
Mercator please supply me another fan
Bought Mercator grange white BC lasted only three years stopped working completely. Got electrician to look at And Told need new rf controller. Comp fan is 149 dollars and controller 90. Searching for better brand Mercator where is your 5 year warranty fellows. Perhaps it's just a gimmick. Please help
Started off great... but broke after 12months
Like all the other reviews, the fan started off fine..But after a few months of operation, it started to develop a tick.
Now the fans (i have 2) will only work on low. Not sure if its the fan or the remote/receiver thats buggered.
Oh well.. Time to look for a better brand.
Warranty replacement went off without a hitch
12 months ago I had professionally installed by an electrician 2 x Mercator Grange DC Ceiling Fans and recently one of them developed an annoying clicking sound. I rang Mercator's warranty hotline and sent them my proof of purchase and installation receipt from the electrician. One week later Mercator's own electrician arrived, confirmed my warranty claim and replaced (installed) the fan on the spot - no questions asked! I could not be happier with the service and will recommend Mercator products as a result.
Questions & Answers
Where is the remote receiver on grange dc led fan. I have to change the dip setting as one remote works on both the fans.
I just bought one of these and will get electrician to install it. The reviews are terrible. I feel like taking it back because 90 percent of reviews say that at the very best, the ticking noise is terrible. Should i be afraid?
I put in 2 in about 2016. One of them ticks but that room is now my study - it used to annoy me a little when it was my bedroom. The other fan in the living/dining room is fine. I suspect that if I follow up with Mercator they’d come & sort it out, but I just haven’t bothered to follow up. IMHO, the fans look great, cost very little to run and move the air silently on the low speeds, and just with a little wind noise (& some ticking) on the high speeds. So efficient that I never use more than the second setting. You might also consider whether the remote control does what you need. Mine beeps - not ideal if you have a sleeping partner. Also no auto off/sleep function or anything fancy. For what I paid, I still think these are good value, but would probably go a bit more upmarket next time. Hope this helps.
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