Mercer Wealth Solutions

Mercer Wealth Solutions

Mercer Wealth Solutions
1.2

81 reviews

PositivevsNegative
2% · 277 · 95%

Transparency
1.1
Customer Service
1.2
Insurance Options
1.1
Income Protection
1.1
Rates and Fees
1.2
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Reviews

81 reviews
Rodney
RodneySouthwest, VIC34 posts
 
Belly
Belly3 posts
 
jason a.
jason a.
 

Incorrect exit statement

Exit statement says I haven’t paid insurance taxes fees etc, when I have since bt rolled over to this company. don’t understand how they could send this mail out which is completely wrong. Moved to Australian super & glad I did
Karen
Karen3 posts
 

The VERY WORST company I have ever dealt with

If I could give 0 or negative stars I would- after my elderly father’s super got transferred to this god awful company by Westpac with the BT Super buy out - I’m so glad Westpac got the $$$ for the buy out BUT it came at a cost for loyal customers- we have been trying for over six months to close this account and have had nothing but excuses about you didn’t date this form, you didn’t cross this t, you didn’t dot this i- customer service is horrendous, I am of the firm opinion that the customer service representatives are trained in how to fob people off and give them the run around in the hope that they never have to pay out any money - DISGUSTING COMPANY- DO NOT DEAL WITH THEM!!!
Sam
SamGreater Melbourne (Inner), VIC6 posts
 

Do not leave your super with Mercer

It is ridiculous in this day & age that you cannot change your legal name without red tape. Mercer Super is the worst. I never joined this fund but got dumped with it when BT decided for whatever reason to switch my super without my consent.
Craig
Craig6 posts
 

Super fund financial hardship

I would like to thank mercer super for there brilliant help allowing me to recieve financial hardship payment the process would have been more difficult without having the help from your staff especially kirsty was so lovely and so so hepfull I personally want to thank you all the whole team. xxxcraigxxx
Transparency
Customer Service
Rates and Fees
Dmee T.
Dmee T.
 

Terrible experience

My BT super was moved over to Mercer.

It took way too long before I got my online access sorted and realised I had now a salary continuance insurance I did not ask for, and which I could not cancel via the online website.

It took way too long and multiple attempts to finally get talking to somebody on the phone, who sent me some paperwork to fill in, scan and send.

Just got an email that I was sent wrong forms and need to start process again.

Will be 6 months soon since move of my super, and 6 months of fees for an unasked insurance I can't seem to cancel.

Claire B.
Claire B.Wheatbelt, WA
 

Still waiting for my statement!

Was moved from BT to Mercer, promptly the moved to another super fund due to the delays in getting an annual statement lodged with ATO. Submitted a complaint, got a call and was promised it by end of November. 1st Dec I followed up and they sent me an exit statement which wasn’t what I asked for so have followed up again. Still nothing lodged with ATO, it’s coming up to Christmas and I cannot submit my tax return as I’m claiming for personal contributions.
Tee
TeeSydney, NSW3 posts
 

Please educate your staffs

Mercer, we don't mind you and other superannuation companies relying on overseas hires, but please educate your staffs properly.

I recently assisted my client with a request to fully rollover his Mercer SmartRetirement (Allocated Pension) account to a Self Managed Super Fund.

Not only you did not review the request properly, you had rolled over his other account that was not meant to be rolled over.

When I enquired this to one of your staff, they were totally clueless and was not able to review YOUR OWN DOCUMENTS properly, not until I explained it all the way to the dot. These people are clearly uneducated to be allowed to perform their duties.

I cannot believe such thing is allowed in Australia.

Robert V.
Robert V.Greater Melbourne (Metropolitan), VIC19 posts
 

Nothing done thus far indicates anything above 1

Do not understand how your super is transferred from BT Super to Mercer Wealth Management. My super funds but certainly not my choice of a funds manager. Given a choice I would have gone to an industry Super Funds. Now Mercer expects that I should spend time and effort getting documents certified. Like my time is worth nothing to them, but they change fees for their time even when producing poor outcome. Get Real. What am I a dog?
Momo
Momo5 posts
 

Worst Super in Australia

Moving to a new company whereby Mercer is the designated choice hence moving all my super to Mercer ( big mistake ). Despite filling the form with my first name correctly yet in my account Mercer only take the first part of my first name and put second part of my first name as middle name. Rang them multiple times to change but was told that no one in Australia has first name of 2 character!! Escalated to complaint department without me even asking for it. The lady on the compliant department trying to convince me that it doesn’t really matter whether its 1 or 2 characters its the same…..imagine when a company couldn’t change such a simple mistake by simply putting a customer name correctly what do you expect them to do with your funds?
Nic
NicPerth, WA3 posts
 

THEIVES

Why is the government not doing anything about these THEIVES i fight every month all.the people that don't check there super there is none it's gone
Those poor people when they can get there super there it's all gone i won't stop they have steal my super every month it takes 8 weeks to get it that's only cause the AFCA are onto them and I have to ring AFCA every month for 16 more years i can't pull.out cause of insurance I live in a hot car saving for a lawyer to get me out and have begged the AFCA to please get us people stuck there for the government to shut them down and i won't stop till the AFCA has to inform the police for theft
Please please pull.out if you can
Vicki L.
Vicki L.South East Queensland, QLD
 

Son’s Estate Super Fund

I WISH I COULD GIVE THEM A ZERO STAR RATING
My son passed away late last year and had a BT Super fund that now is with Mercer. We are having extreme difficultly with Mercer getting the super fund closed so we can close the estate. No one responds to emails or phone calls.
Very disappointing and distressing.
Wouldn’t touch them every again
It is now over a month and the only reply received from Mercer was that would look into my complaint. So efficient this company.
WORST SUPER FUND EVER IN REGARDS TO CUSTOMER SUPPORT
Debbie Forrest
Debbie ForrestBrisbane4 posts
 

0 out of 10!!!

My BT super was moved over to Mercer. In June 23 I completed their form to increase my insurance cover and posted it to them. No response. I contacted them online sending copies of the documents. The response was that they sent me an email response in July and I should check my junk email. I asked them to send it again and asked them to add my work email. No emails arrived. I called and asked them to tell me what the email said. After waiting for 1 hour I was told to contact AIA who is the insurer. I asked for an insurance policy number and a contact telephone number. They couldn’t give me either! Just shocking. I am in the process of moving my super asap.
Debbie Forrest
Debbie Forrest  
More
M P.
M P.Metropolitan Adelaide, SA
 

Questions & Answers

Karen
Karen

Does anyone know if an action group has been formed to make this disgusting company transparent??

Sam
Sam  
macca
macca

If anyone has actually had a great experience with Mercer ? Even when I spoke with one of their people today ( yes I got to speak to someone!$ they admitted they don’t and would have their super with Mercer

Michelle
Michelle  

Mercer is the worst ever Superannuation Company and they do not care about their members. Only interested in making profits.

macca
macca  

I agree - they make you wait and wait on the phone and then all you get it drivel- email them the same - they are pathetic

Karen
Karen  

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