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Mercer Wealth Solutions

Mercer Wealth Solutions

1.3 from 15 reviews

See the Best Retail Funds in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
0
4 star
0
3 star
2
2 star
1
1 star
12

Sean P

Sean P

  • 6 reviews
  • 2 likes

Very Slow To Process Claims, Ridiculous Slow Processes

published

I have been with Mercer since 2008 but have never had to deal with them personally until the last few months. They move at a snails pace when you request partial payment of your Super. You will not believe in this day and age how long it takes for them to even just get documents into their system. I have dealt with many companies here and am very comfortable saying there are a lot better super companies out there that are more efficient and professional.

If I could turn back the clock I would go elsewhere and I just may do so still as they are a very frustrating company to deal with

Transparency
Customer Service

Check Your Super Regularly

published
Transparency
Customer Service
Insurance Options
Income Protection
See all answers
Zane

ZanePerth, WA

Worst customer experience. I cant wait to change

published

My company initially set me up with Mercer as the default super and I wish they had not. Every time I call I don't get any of my issues sorted (like confirming contribution dates vs tax years) and they are just not helpful. I would not recommend them to anyone.

Transparency
Customer Service
Insurance Options
Income Protection
See all answers
Joel

JoelSydney, NSW

  • 4 reviews
  • 2 likes

Useless Customer Service, and hopeless at passing on Notes on their computer systems.

published

My sister passed away and I'm trying to tie all the loose ends, and Mercer just like REST Super both absolutely belong in the pile of crap that they came from.

Customer Service

David E

David E

  • 2 reviews
  • 3 likes

Woeful customer service and poor advice

published

I've been with Mercer for more than 20 years, and have just been offered a voluntary redundancy. I called Mercer to check on my redundancy benefit - after 25 minutes on the phone I was assured that it was my current balance, which I knew to be incorrect. Gave them a poor rating on their end of call survey and got given a different number to call. Told my story again, got the same answer but insisted that they check. Phone call back the next day and was told that yes, my payout would be substantially more. Making a life changing decision at a stressful time needs accurate information and Mercer is incapable of providing this.

Customer Service
Insurance Options
Income Protection

spadger

spadgernewcastle

  • 9 reviews
  • 14 likes

Won't give me my money

published
1 comment
spadger
spadger

Bad Advice

published

Based on Advice I received from Mercer I took out Trauma insurance. I had the policy for over 10 years and eventually cancelled due to a change in lifestyle. At this time I found out i wasn't actually covered. Upon review of the initial application, it was obvious. However we went to MERCER for advice which they gave but at no time did they advise the policy was not suitable. Be careful read the fine print, MERCER wont help you, they want their payments and don't care, we all done MERCER.


Stocky

StockyMooroopna

  • 2 reviews
  • 7 likes

MERCER - POOR SERVICE AND NO RETURNS OVER 9 YEARS

published

Felt Pressured

published
Eric

EricHobart, TAS

  • 4 reviews
  • 5 likes

Mercer is Hopeless

published

Mercer manage super funds for RBF in Tasmania. I retired three months ago and I am still waiting for information to be released by Mercer to enable me to make a decision re a payout or a pension. They do not communicate, they behave like public servants, ducking and diving and blaming other agencies for the delay, and don't respond to questions put to them. I have decided to get away from Mercer as soon as I can, well as soon as they will let me! Retirement should be a happy time, but not with Mercer.


I would give it zero but they wont let me

published

Reviewer Arana Hills

Reviewer Arana HillsBrisbane, Queensland

  • 6 reviews
  • 5 likes

Got out as soon as I could

published

The company that I worked for put us automatically into this fund. Fees were very high and I watched my money take 3 steps forward and 2 backwards. My money would have been better in the bank in an interest bearing deposit. As soon as they found out that I had changed to another fund they took my money out of where it was and automatically put it in another one of their funds and charged me for it. They then denied me access to the previous fund that they had it in and didnt provide documentation of what they had done. This company is in no way transparent with what they do with their customers funds. I dont trust them
Nothing
Not transparent.


Cary

Cary

  • 6 reviews
  • 16 likes

Failing clients of Mercer. Zero star rating

published

OK

published

Sell Job. Under these uncertain times what's the point of "unit Price" means nothing to a potential investor .. show me the performance !!!
Good Education.
Where are the funds performance charts ??? not buying if I don't know the "price"

shellfreak

shellfreak

  • 168 reviews
  • 21 likes

OK

published

This fund is okay if you don't care so much about fees and want a lot of help with your super. It also has one of the best range of investment choices I've come across. But the proviso to that is that you should be on an employer sponsored plan, otherwise the already high fees get even higher. I looked elsewhere and have not regretted the decision.
Quite good advisory service if you're on an employer sponsored plan. Wide range of investment options. Excellent website.
Expensive fees wise. I ended up switching to an industry fund which had much cheaper fees, if not the extensive investment options.

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CategoryRetail Funds

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