- Verified customer
$1700 Spent, Item not Received - Customer Service Appalling
Two weeks after ordering a Micro Condor Electric Scooter, I still don't have one. I did receive an email asking me to review it so, I thought I would review the service to date. The shipping was estimated at 3-5 business days from order.
Micro (the manufacturer and supplier from whom I directly ordered the item) state that the courier has the item and until it is located, they cannot take any further action.
When I ask Micro to follow up with Australia Post I get a stock response 'An enquiry has been raised' but no detail and no timelin...e to resolution. I have previously experienced Australia Post take 3 months to carry out 'an investigation' and the lost item was found, 6 months after initial shipping. After I called Micro (10 business days from order) following a number of email exchanges prior, I am told to await a response from the courier pending their 'investigation', although Micro took $1700 for the item and accepted my order they do not feel an obligation to resolve this matter by sending another item. I am very disappointed with service which has unfortunately ruined the experience. Given I was looking at other potential manufacturers of similar spec items, I regret doing business with this supplier. I will detail this and the ongoing experience on Instagram, @sailingaustralis @svaustralis
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