Microsoft

Microsoft customer service in the past earned a better than this review. Bill Gates shares in this company 1.5% worth 40 billion approximately while hiding from his part in the Epstein files means I can have no trust in this company and will not renew any licences.

Stole $30 from me by causing me to loose access to one of my childs minecraft account during the mojang/microsoft migration, their technicians keep sending me into a circle with mojang saying its mojangs problem and mojang says no its microsoft XBOXES job and the keep sending me in a circle.

Everytime I try to subscribe or cancel my subscription, I find it really difficult. Systems are confusing and seem to be designed to deliberately confuse customers. It is really hard to know that you have cancelled and will not be charged again. Feels like soft fraud. Product is reasonably good but always hard to find a package that suits me. I do… Read more

not want cloud storage but feel it is forced on me. I just want cheap access to Microsoft office I only need it a few times a year but I feel corralled into packages for professionals and businesses.

I bought a brand new laptop and it came with windows 11. I cannot set up the laptop because Microsoft's operating system is rubbish and doesn't work. I get to a page during the setup and it wants me to prove I am human by clicking and holding down a… Read more

button. I do this and the button turns blue and gets a tick in it. I move the mouse pointer off the button and the software doesn't do anything. It won't proceed to the next step.

I spent 6 hours trying to get this to work and it doesn't work. I have checked online and tried everything from turning the laptop off and rebooting it, to using a bypass code in command prompt but nothing works. I can't even get command prompt to open because Microsoft's software (win11) won't accept command prompt as a safe program even though it's a Microsoft DOS based program that has been around for 30 years and is embedded in windows 11. How st^pid is that? Microsoft has spent so much time and effort trying to stop people bypassing this st^pid piece of software, it doesn't work at all.

I can't contact Microsoft by telephone because their phone numbers are invalid, and so is their email address.

I did manage to find a phone number for business customers to contact Microsoft but the AI software on their answering machine doesn't understand English and won't let me talk to anyone. It kept telling me to go online for help. There is no help online because Microsoft don't care about their customers or providing customer support. All they want to do is collect our metadata and monitor and control everything we do on our computers.

I tried logging in to my old Microsoft account but they want to send me a passcode and I don't have that email address anymore. I haven't had it since before 2015. I refuse to give Microsoft my new email address because I get spammed by them and scammers called me up when I last did that. So I am not giving Microsoft my new email address because they can't keep my personal details safe, which is kind of ironic considering they claim win11 is the safest operating system around and Microsoft is a multi-billion dollar software company that specialises in security software. Well maybe spy software is what they specialise in rather than security software.

I did try to make a new Microsoft account using an outlook.com email address but I couldn't because Microsoft's software is cr#p and doesn't work.

There's a consistent theme here and Microsoft makes trash software that is bugged and doesn't work correctly. And they have no customer support and refuse to help anyone except businesses, and they get screwed over too.

You would think that a multi-billion dollar company could find a few dollars to spend on valid telephone numbers and hiring real people to help fix problems instead of using cr#p AI software they make, which simply doesn't work.

Microsoft is a horrible company to deal with and doesn't care about customer service or making decent software that actually works and is user friendly. I am over 50 and have been using Windows operating systems since Windows 95. I can't use Windows 11 because it simply doesn't work properly during the set up. Imagine how older people that don't use a computer must feel when they buy a new computer with Windows 11? I am ready to smash my new laptop because of this, but I won't. I will return it for a refund and buy something that has Linux or some other operating system because Windows 11 is trash.

For anybody out there who is looking at getting a new computer with Windows 11, don't because it doesn't work properly during set up and Microsoft doesn't care.

These Corporate Id*ots just don't get it if you came home from work and pulled up a chair and decided to have a chat with your fridge the men in white jackets would come by with a straight jacket and take you to a special place!! my Microsoft… Read more

account needed attention so I tried to log on to my account apparently it did not exist numerous tries nothing went to help followed all the steps was advise my account had no problems, but it still would not open, despite receiving emails with codes even my phone number matched but I was told it was wrong. So I called Micro-id*ots and bingo I got the second hand fridge, I quickly checked no one was looking then I quickly spoke to the machine, I repeatedly explained my problem and repeated Human, Operator, Help but the machine kept telling me it did not understand and then hung up!!! A Question for you Microsoft if you hate your customers so much that you wont speak with them Human to Human, why even be in business, I think we need to send the men in white jackets around to check some of you you staff!! Garry K

I have been doubled charged and cannot talk to anyone regarding an overcharge. I have been online twice for over 2 hours and cannot get someone to talk too about my issue. AI is on the 1800 service and if this is the way of the future we are in big… Read more

trouble. They just refer you back to the internet. All I want is someone to talk to to get this sorted and there is NO ONE to talk to.

In a struggling economy it is disappointing that businesses are permitted to charge for services to improve the economy. Even though a document is paid for to create it now we are being charged to view or edit it. It is a barrier that prevents someone unemployed from applying for work, getting employed and remains a drain on the economy. The… Read more

government should legislate an act to assist with employment opportunities and impose fines to business who actively restrict a fair opportunity to gain employment such as not allowing access to/editing documents already created such as resumes. Gov benefits barely provide enough for basic living expenses and can not cover subscription costs to Microsoft or Google on top of the phone costs/ wifi already being paid and creates a situation whereby gaining employment becomes impossible, decreases confidence, increases mental health issues and dramatically increases strain on the economy. While there is no legal requirement there is a moral obligation. Even word online doesn't work to create a new document because it links to you account that requires a subscription.

If I could give microsoft a minus 10 I would. They are scamming people. My subscription automatically renews. They sent another invoice to get a 2nd payment from me and now they won't refund me. Scammers.

Microsoft Outlook Hotmail. In the past have tried ringing you cannot get any help as they dont answer phone. In the past have written several times to the Manager at the North Sydney address regarding concerns and for Microsoft to fix. He is rude. He never replies and acknowledges concerns let alone fix the problem. Recently provided feedback with… Read more

the issue caused by Microsoft online on their site. More being ignored by this company that creates problems and wont fix, wont reply and shows no customer service.

The issue that they refuse to resolve is their filter system that is hopeless. They allow rubbish, offensive sexual emails into the junk email box. The huge increase in gambling emails -Duckysino, Free spins, BetnJet, Likes Bet, Slotmaster and many more. Also Cloud Storage security, payments declined, Norton renewal when I don't have Norton, Costco Visa Gift card when I don't have Costco. Others like Riverbend Ranck, Omaha Steaks, ones in foreign language Gefeliciteerd, Walmart, UK Health and so many more.

They are unwanted and not welcome. I have put the settings at the highest. It doesn't stop the.

I report and block them which is a waste of my time. It takes a lot of time. The number of them keeps increasing and Microsoft need to fix their filters and stop them all!!! These emails do not come into my gmail account so it shows it can be done.

SHOCKING NON EXISTENT SERVICE from Microsoft

A company that lack manners. Does not reply to customers. Microsoft does not fix problems.

You have ignored letters, reviews, feedback on line on your page and you have demonstrated no customer service, no concern for customers. You have DONE NOTHING TO BLOCK THE RUBBISH EMAILS THAT YOU ALLOW INTO OUR HOTMAIL ACCOUNT.

You have DONE NOTHING to fix the filters to stop all the gambling, inappropriate sexual emails. You have done NOTHING TO FIX CUSTOMERS CONCERNS.

IT IS WAY OVERDUE THAT YOU IMPROVE CUSTOMER SERVICE, THAT YOU FIX THE FILTERS AND STOP ALL THESE TIME WASTING RUBBISH JUNK EMAILS.

ENOUGHT IS ENOUGH, FIX TGHE ISSUES, REPOLY TO CUSTOMERS AND DO BETTER.

MICROSOFT STOP BEING RUDE, REPLY TO YOUR CUSTOMERS AND FIX AND STOP ALL THESE RUBBISH UNWANTED EMAILS FROM COMING INTO THE JUNK MAIL!!!

Old Outlook was not great, but oh well, I have to use it for work. Slow and messy but OK, we got used to it. I would think that if you were contemplating making a newer version, you would try to improve it. But nope! You managed to make it more useless, messier, and with missing features. And the bonus is - once I used it, it messed the old… Read more

Outlook up too :D So now I have an empty calendar on the old one. Way to go Microsoft, you never disappoint :P

Microsoft did an update that reset all my excel documents to a version saved 1 month ago, not current version. Trying to contact microsoft to see how this could be fixed was impossible.

I am waiting on a $50 refund from MS, following action by the ACCC. The refund was not processed within their promised 30 day timeline and I have followed up 'support' now on three occasions. Hitting up their General Manager, Customer Success on LinkedIn yielded a lukewarm response and no helpful resolution. (Perhaps she should rethink her title,… Read more

not to mention her pay packet.) I am at a loss as to why it's my job to follow them up endlessly. There should have been immediate communication when they were unable to meet their original timeline and updates with their progress. (And, ultimately, payment of my refund. FFS. How hard can it be? You didn't seem to have a problem deceptively overcharging me in the first place.) I guess being a global monopoly means you don't need to give a crap about your customers. Still, you'd think someone in the organisation might have enough personal pride to put some care into their customer interactions. Clearly not.

I am posting this publicly on Product Review as well to highlight the broken support system while I await further interactions with the Microsoft AI bot re formal complaint below, hoping a human will escalate my issue to the Complaints Department. --- **Microsoft 365 Support & Subscription Feedback – Escalation Requested** I am sharing this to… Read more

request a thorough review of my **support experience with Microsoft 365**, which has left my subscription issue unresolved and caused significant frustration.

Summary of the issue:

* I attempted to renew my Microsoft 365 Classic (non-Copilot) subscription after a previous failed auto-charge for an upgraded Co-Pilot version. * During my first chat, the agent (referred to here as “the first agent”) repeatedly fobbed me off, refused to escalate my issue internally, and closed the chat abruptly, despite saying I could keep the chat open to provide feedback. * This made it impossible to copy or screenshot the conversation for my records. * I requested that my issue be **f o r m a l l y documented and escalated** internally, but was met with delays and vague responses without confirmation that it was being recorded. * During a second chat with “the second agent,” I was directed to a public forum (learn dot microsoft dot com / answers / …) to post my issue, which is not appropriate for sensitive support concerns and does not guarantee escalation.

Further issues encountered:

* The support links provided did not work. * Attempts to use the Business Support portal, as suggested by the second agent, failed. Previous reference numbers I had documented were invalid when entered. * Despite clarifying that I am a personal user, I was repeatedly redirected to Business support links and public forums instead of having my issue formally logged. * I was sent in loops to the same broken webpages, which had already failed. * There was no confirmation that my issue had been logged, escalated, or would be taken seriously. * I was advised to call a Microsoft sales team, but no phone number was provided, and there was no assurance my concern would reach them. * I have photographed and saved screenshots of my most recent chat conversation and am prepared to forward these to Microsoft internally.

Observations about systemic issues:

* The process for submitting **official support concerns** is very difficult for consumers. * Pages and feedback links are often broken or confusing, making it nearly impossible to escalate legitimate concerns. * Chat agents appear unable or unwilling to forward issues internally, which creates unnecessary frustration. * Abrupt chat closures, inability to provide feedback, and public forum suggestions create a poor customer experience and prevent proper resolution.

Request:

I am requesting the following actions:

1. That my support issue be **officially documented, reviewed, and escalated** to the appropriate Microsoft Complaints Team. 2. That I receive a **case/reference number** confirming that my issue has been recorded. 3. That I receive a **private and confidential response** to my Microsoft account email, rather than through a public forum, as it is difficult and unsafe to share personal contact information publicly. 4. Guidance on how Microsoft ensures proper resolution of consumer subscription issues, particularly when chat support is unable to assist.

Thank you for your attention. I look forward to a **prompt, official, and confidential response**.

Sincerely, Elizabeth

I tried to apply for a refund, as secured by the ACCC on Microsoft 365 (Individual) with the AI Assistant, and downgraded to the Classic version. The links sent in the emails by Microsoft did not work. I have spent about three hours trying to resolve this via the chatbots (because I cannot access a human) and they do not help. I have been misled… Read more

and told I am not eligible, and then when it has been clarified that I am eligible, they promise to 'escalate' the case and get back to me in 48-72 hours and they never do. Absolutely disgusting service from a tech giant.

Every time I sign into any Microsoft product it is a nightmare! The absolute worst customer experience design, this coming from someone who works in online media on a day to day basis. Honestly, how can you earn so much money and provide such a terrible experience. I honestly think the degenerate Bill Gates is writing the code himself.. at least that would provide some justification for how bad their products are.

I tried to fix a Minecraft account. The problem was that my son couldn’t play multiplayer. The next day? They say that they can’t help. Now, my son was signed out of Minecraft as a whole and can’t play at all. When trying to fix this, every part of the process was buggy and tedious. And it still hasn’t fixed. Soon after, Microsoft started putting… Read more

random screen time limits on and blocking apps like Google Chrome. Overall the experience was terrible and I don’t want to do it again.

They are bringing out new app updates that completely make Word and Excel inoperable. Constant freezing, missing data. I’m over it. My son tells me that the new changes incorporate AI so that Microsoft can spy on you. I’ll be using Google Sheet and Docs more.

THE WORST WORST WORST! I’ve been locked out of my business emails now for over 8 days! Support in contact but constantly passing the ball to someone else and no one doing anything. I’m missing invoices / deadlines and important communication and I have NO WAY to get hold of anyone. They literally have done nothing. And they literally just ignore… Read more

me. I am left with no option but to cancel and forget all emails from last week. I wish I had left sooner so that I could save the number of days I’ve lost waiting for them to assist and in turn the number of days worth of emails I’ve now lost. Do NOT use them for your emails. Please, I’m seeking legal advice and compensation.

While following the online prompts to download my new Microsoft Office 365 digital software, which I had purchased from Officeworks online, I… Read more

couldn’t go past the step of entering my product key. This is because the second step requires you to provide your payment details to set up an automatic annual subscription. ‘You won’t be charged now, but we still need your payment information to continue your subscription once redeemed subscriptions and additional free time end. Cancel within 30 days after your first renewal charge to receive a full refund.’ At the bottom of the screen it reads ‘To activate without adding a payment method please contact support by visiting Microsoft Support and click the Contact Support button.’ I did this and then I chatted with an AI bot online support on one occasion and an online support person on the other occasion, without any success. I phoned the Australian Microsoft Support Centre on a Saturday morning and received a recorded message and therefore no support at that time. So I tried the online download and installation process again. Then I tried another way. I signed into my Microsoft account, then clicked on ‘manage subscription’. Below my record of expired subscription, there were two links: ‘billing history’ and ‘redeem a code or prepaid code’. I clicked on the latter and followed the prompts with success, finally! Microsoft do not make this procedure transparent or easy to navigate. Some people prefer not to give their card details to be stored in their system and do not want to purchase an annual renewal subscription, choosing to shop around for a special pricing from another store. I hope the instructions are reviewed and become easier to follow and their AI chat can find this procedure to actually be able to support customers with the correct service information.

After multiple attempts to contact Microsoft to cancel the 14 day trial subscription that was maintained for over 2 years, Microsoft intentionally makes it virtually impossible to cancel if you can’t find your login information online. They charge/ withdraw from your bank account every month; however they won’t respond when you attempt to… Read more

contact them for cancellation. The automated system actually with disconnect your call once you call and express your desire to cancel the subscription. Your phone number is flagged. Had to contact my financial institution and request a stop payment. Because the banking process takes several days, Microsoft was able to make an additional withdrawal from my account after I requested the stop payment from my bank!!! Do NOT sign up for automatic withdrawal from your account or they will rob you and prevent you from requesting cancellation of the service. Consumers beware!!!

Don't buy anything from here unless you're okay with not receiving support. This has been the worst experience of my life with these people. They only want your money and then disappear. I purchased a Surface Pro X with a keyboard and pen, and the keyboard—ridiculously overpriced at $500—failed just after the warranty expired. I spent five days… Read more

troubleshooting with them without access to a computer, which cost me thousands of dollars in lost work. After those five days, nothing worked, and I was left with a blank computer and no way to access my data because the Surface X's ARM64 system is not like a typical system for installations.

I ended up buying another one from them, only for it to fail again. They told me to send it back to check and then promised a refund and a replacement, which meant waiting another two weeks without work. These people will drain your life, money, and soul.

I would give it a 0 if I could. The word support is a misnomer for this business. We have been without our business email for 3 weeks with no end in sight. Despite phone calls and requests we are still at the beginning. This company takes your money but does not care about your business. It is unbelievable.

Microsoft support is next to useless in Australia. After an hour I gave up trying to get support (well done, it worked). I am paying annually for a product (365) and there is no way to get basic support for technical issues. OneDrive starting deleting files for an unknown reason and has resulted in lost work. The Microsoft accounts system is a… Read more

mess, OneDrive is unreliable, the Authenticator app doesn't always work and Teams needs burning and starting again. This is the product of when there is no industry competition.

I've been using Microsoft for years. It just gets worse. Microsoft Authenticator is allegedly an app designed to protect and secure. It is a money-spinner designed only to control and restrict users.access while simultaneously accessing and gleanung users' data and information.