66 reviews
Just recently got 6 split systems installed, midea VRF model. So happy with it. We just finished winter, they performed very well, now into the hotter climate and works so well. The app that allows wifi connection is great as well. Can control via the app without going to each individual remote control. I would highly recommend Midea. Just about to install another individual Midea Athena with how impressed I am with them.
Happy with this Midea aircon. Simple to operate and keeps the house comfortable without much effort. The installation was neat and everything was explained clearly. A great experience and very appreciated!
The indoor unit was installed neatly within the ceiling space, with ductwork and connections arranged appropriately. Relevant checks and documentation were completed to confirm the system was ready for operation. The work they did was completed to a high standard.
Reviews with attachments
It’s been a fairly good experience so far.still getting a feel for everything.
The split multi system works really well i'm impressed. Pretty fast and easy to install. Arrived brand new and polished. It can switch between hot & cold smoothly multiple times continuously. My old one used to malfunction if i switch between 2 modes too much. So yeah this is suitable for this unpredictable melb weather!
Really happy with this midea unit. Got it for the bedroom and it’s made the room much more comfortable, especially overnight. The temperature stays consistent and we don’t find ourselves constantly adjusting the settings. Looks neat on the wall too. Very pleased with it so far.
So far, so good. It cools the room really quickly, which has been fantastic on those lovely Australian days where you walk inside and immediately regret having a roof made of tin. The heating is also great, and I’ve been using it on chilly mornings when getting out of bed feels like a personal attack. My only minor gripe is that some of the… Read more
smart/app features took a little figuring out. I’m reasonably tech-savvy, but I still had a couple of “why is this not doing what I told it to do?” moments. Nothing major though.
Overall, for the price, I’m really happy with it. It cools well, heats well, is quiet and doesn’t make me feel like I’m personally funding the electricity company.
Wasn’t too familiar with Midea before getting this system, so wasn’t sure what to expect. I’ve actually been pleasantly surprised. It’s running well, gets the room cool pretty quickly and having several indoor units running off the one outdoor unit is a big plus for us. So far it’s been a good, practical system and we’re happy with it.
Got a Midea Vesta 17kW ducted system with 2 zones installed recently. To be honest, having never used a zoned system before, spent the first few days toggling buttons back and forth just trying to figure out which zones we actually needed and when. Once i got the hang of it though, It’s so convenient not having to blast the entire house just to… Read more
cool two rooms, and the whole place cools down surprisingly fast. Plus, it’s way quieter than I expected big bonus when watching TV or sleeping. The team did a really clean job with the install extra ducting, downjets, and the return air grille all look neat and well integrated. We’ve been running it pretty heavily, and zero issues so far. This was our first time trying Midea so we were a bit skeptical, but we’re genuinely happy with the decision. There’s a slight learning curve with the zoning control, but once you set your routine, it’s 100% worth it.
happy with the Midea Venus system so far. It’s actually my first time using Midea and I wasn’t sure what to expect, but it’s been really good. Cools the room quickly, pretty quiet and super easy to use. Definitely better than I expected, cheers.
Lovely customer service, happy to problem solve and take pride in their workmanship
Got a Midea 2.6kW split system installed through Cozy Air in August. Pretty happy with the whole experience. The guys were easy to deal with, turned up when expected and got the job done without any issues. The air con has been working great so far and does exactly what we needed it to do. Installation was neat and everything was left tidy afterwards. No complaints from me, happy with the job and would use Cozy Air again. Cheers.
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Our new Midea system has made my family happy. Since vesta installation it has certainly helped us a lot. As the men who came to install it were very polite, called first, gentle also professional. They came on time and explained everything we needed to know. Until now, there is no reason for any complaints.
I’m very happy with my Midea product. It works well, is easy to use, and the overall quality feels reliable. The design is simple and practical, and it has made daily use more convenient. So far, I’ve had a great experience and would recommend Midea to others.
Absolutely chuffed with this air conditioner. We had it put in at the restaurant and it’s been spot on... keeps the place nice and cool even when we’re flat out. Runs quietly, does the job, and the install team were great blokes... No dramas at all, would definitely recommend it.
I'm very satisfied with this air conditioner because it is very energy-efficient, reliable and has a high cost performance. It has brought a comfortable feeling to both my life and work. I will definitely recommend this air conditioner to my friends around me because it will make their lives happier and more enjoyable.
I was a bit sceptical at first, not going to lie... Thought I'd give it a crack anyway. Couple of weeks in and it's been running like a champ. Keeps our restaurant comfortable without sounding like a tractor. That's good enough for me. Good product, Cheers mate.
The service has been great,I’ve had no issues at all.
Latest follow-ups
Do Not buy Midea - waste of money – Absolutely a waste of time and money. We put in a three head split system only 3 months ago - costing over $8,000 and it does not pump out any heat! Even set at 28 degrees it barely puts out any warmth and the fan barely works, even at max! So it… Read more
is super silent - only because it doesn't work. I would suggest it is "not fit for purpose". We had technicians come out twice to check it in the last 3 months - the first time it was connected properly and the second time because we barely warm up the rooms... We will be going to Consumer Affairs to get a full refund if possible. All the other brands we use put out more heat when set to 23 degrees....
Follow-up · back and forth for last 2 years with warranty repairs. Still not working 100%. One of the heads is significantly less efficient than the others - we just don't want to have to arrange for techs to come out again :/
I am not particularly impressed with the split system recently installed. The wall units are noisy when in heating mode. Would not recommend installing a Midea system.
Follow-up · As it is winter the cooling cycle has not been used. In the heating cycle nothing has changed. I am not impressed and would still not recommend this system.
It's great until it's not. I bought a Midea split system air conditioner just over two years ago. The price was attractive, and at first, it performed well. That changed when the unit suddenly stopped working. On my first call to Midea customer… Read more
support (17/3/26), they reviewed the fault codes and said it was caused by a power surge. I disputed this but agreed to cover the call-out fee if found to be caused by a power surge. What followed has been incredibly frustrating. It's now been over three months since I lodged the warranty claim. I've had to chase Midea with numerous calls because their authorised service company rarely returns calls or follows up. After all the delays, they’ve finally agreed to replace the indoor unit tomorrow. Thankfully, this happened at the end of summer rather than the beginning. Overall, this experience has been a clear reminder that you get what you pay for. While the unit was affordable, the terrible customer service and warranty support have left a very sour taste.
Follow-up · Installation went well, however, replacement inside unit was a different size so I had to repaint the wall. Outside unit not replaced but not necessary. Unit now working but what a long process of well over 3 months. Very frustrating and poor customer service with multiple technician visits before they finally chose to replace the unit which they were very reluctant to do.
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Positive reviews
Awesome aircons from Elite. got the 5 head unit multi-split system installed and working like a charm. Noticeable difference on the heating bills and are super strong for cooling. Able to get the home up to temp on my way home from work. Great price for great units and awesome install the guys were quick and thorough. Highly recommend save your money and get these systems.
So happy with new split systems! They came just in the nic of time and have seen a massive reduction in my gas bills as haven't had to use the gas heating all winter long. I think it has already almost saved me $1,000 so far in just a couple of months. Highly recommend Elite Energy if you are looking to install as it looks like they are the… Read more
largest installer under the government grants.
Something I was very impressed with is the wifi mobile app, have programmed them to turn on before the tribe wakes up. So useful!
Im keen to see how my knew solar and battery works next with these.
I’ve been using this Midea AC for a few weeks now and it’s honestly been great. It heats my room quickly, runs quietly, and looks nice and modern. Setup was simple, and I haven’t had any issues since. For the price, it really delivers. Only criticism is the app is a bit complicated & takes a while to get used to but got the hang of it now!
Negative reviews
I am writing this to warn every Australian consumer to think twice before dealing with Midea Appliances or Metricon.My brand-new Midea M26 Hot Water Heater suffered a total, major failure, leaving my household with ZERO hot water for two consecutive weeks. This is a severe health and safety issue.When I reached out for emergency warranty support,… Read more
I was met with complete radio silence. No one returned my multiple phone calls. No one replied to my emails. To make matters worse, they attempted to demand upfront service fees just to inspect a defect completely covered by Australian Consumer Law warranty.Because they abandoned us without hot water, I had no choice but to hire an independent licensed plumber to replace the unit immediately, costing me $1,500 out of pocket.Even after sending a formal Letter of Demand, they continue to ignore me. Their communication is non-existent, and they do not honour their statutory warranty obligations. Save yourself the stress, the money, and the hardship—look elsewhere for your builder and appliances
Sadly a 1 star review because I live in NYC where you need a window AC unit, we paid $500 for this one, and my building requires you to have it professionally installed because I'm street facing and obviously it's a huge liability. We had to pay $350 to get it installed, then 3 months later they recalled the unit. We did everything right,… Read more
submitted a ticket, they made a date to come fix it, and of course, they never came. A year later, we were like okay, this is absolutely ridiculous, it's time to just get a refund. Ours had mold at this point (which is why it was recalled) and it was really bad. I called, they make you jump through all these hoops to get a refund, and then the refund they give you is on a prepaid mastercard.... so $500 on a Mastercard...awesome. Real awesome. Doesn't even cover the cost of a new AC from them (we will never buy from them again). I said, so are you guys going to pay to have it installed too since it was recalled 2 months after we got it, she said "nah". Rudest customer service ever. I said, what about my medical bills since we had mold in our AC for a year? "Nope, sorry". The company should be help accountable. But nothing will ever be done because America is a scam. Horrible company.
I'd give a negative if I could.. absolute crap product amd no back up with warranty.. take my money dont want to know me..over 5k.. mine few months old has never worked inspected by 3rd party air conditioning installers as faulty compressor leaking… Read more
gas and midea wont do anything to Fix it. Absolute #$%&#@#@.. dont waste ya .money.. now trying to take legal action.
Follow-up · Finally after 2 months of pounding the warranty company they finally fixed the issues. Gas leaked out making the unit inoperable. Disgusting they didn't care about customer service on a brand new product.... working good enuf but not totally happy
Recent reviews
Excellent cooling systems! I was recommended Midea by a friend and decided to try Athena split system for our living space and I must say that I am quite satisfied with it. The cooling process is faster compared to the old system and surprisingly it is really quiet, especially when on the sleep function. There is no blowing of cold air,the air… Read more
coming out of the unit feels like it’s soft compared to the old one. The power consumption rate seems to be less than what I had expected...
Just got a five splits installed. Two units are leaking water down the wall while cooling, besides missing three remote holders. Will not pay until they resolve the issues.
I purchased a Midea air conditioner through a distributor, and both the price and quality have genuinely exceeded my expectations. They’ve been in Australia for quite some time, and I switched from a European brand to theirs. So far, everything has been very satisfying, If budget is a consideration, they’re a very good option tho
Just had a 5 split system put in and the remotes do not come with wall holders. They advised that these need to be purchased separately and they are not packed with remotes as they impact on the sensors WTH??? The holders are only plastic clips FFS. I will let you know if the units are worth the huge install costs.
Brought 5 Midea split systems about 7 months ago and have had problem after problem with both customer service and communication with myself having to call back numerous times. First time was in winter just after they got installed the systems were not heating properly we needed to get an electric heater just to heat the lounge, when they came out… Read more
they said there was no problem just that this winter was colder than usual. Then this December had noticed that the aircon was blowing out just air so rang customer service they put me through to the office where was told they could not get anyone out till 1 week (weather was in the 40c) the guy came out said yes a problem not much gas but he could not fix it another tech needed to come out, arranged another tech to come out and asked manager to ring 1 day before to confirm time. No call back Again l called and was told they would email someone to get back ,no call , technician came he was fantastic he located the problem when installed there was a crack and oil and gas had been leaking from the start. He fixed it. Again now l could hear a dripping from large aircon so much so that it filled a large pot and wrecked a basket of clothing took pictures and sent them through as requested and day 3 still no contact. You need to improve your customer service and communication with clients that have paid wether for 1 or 5 split systems . If you can take the money fast you should be able to resolve problems for your customers just as fast and communication is a MUST.
After working all units am completely satisfied with the results. Wirth the costs especially when the rebates kick in.