MidWest Auto Group

My car was booked in for its 75000 Km service at Midwest Hyundai on the 4th February. On the 6th February I noticed oil from the engine bay and when we opened the engine bonnet we saw the oil filler cap left on the engine bay rubber (see picture 1)

So guess the oil filler cap shouldn’t be left there(Picture dated 5th February 2026)

So phoned Midwest auto group and sent them a picture of where the filter cap had been left and the engine oil all over the engine bay. I was almost a 100km away from Midwest auto group service centre before I noticed. I was asked to get some engine oil and return the car to Midwest Autogroup service centre, Was told that to keep the receipt for the oil and I would be refunded(no need to say that NEVER happened either)

So after giving Midwest Auto group a opportunity to put things right. The engine bay was cleaned and new engine oil to replace missing oil.

Couple days later noticed oil stains of the front wheel arches and took some photos. I looked under the engine bay again and seen oil dripping down. So again we phoned the Midwest Auto Group service department (this would have been about 4pm on the 11th February) Couldn’t leave for Exmouth because of Cyclone which had just stuck and closed down main highways north.

So the Service manager by the name of Riley B stated that somebody must have gone under the car and undone the oil stump bolt. I did point out that the hotel we was staying at was an enclosed car park and that the would be a good chance that this would be caught on video. He was still went with this theory even after being told about where the car was stored. So we went to the hotel staff and asked them, And the first thing they stated was that they had been cleaning oil stains for day on bay 109.

After this I did email the service manager and asked him to get his manager to speak to me about this because the is major problem here and treating customers like id*ots and coming up with weird stories is not the solution to the problem. As of the 18th February 2026 I have not heard anything back from these people, I can only assume that they realise that these stores can be proved to be untrue and are too ashamed to face reality.

Alan White.

Good Customer service and communication – I was on the market for a new car in October 2022. Had my eyes on Suzuki Jimny for years and told Grant Jones the sale manager as such. Also told him that I would try to get the best deal and delivery time even if I had to search around in WA. He was happy to obliged. We went for a ride and I liked the car instantly. Smooth and easy to handle. Just a right size 4WD for me. I actually disappointed him by not giving him a firm order. He kept contact for a few week. Came December, I called around Perth dealership but most had a "I don't care attitude".They had too many orders and not enough cars to please. They would look after the highest bidders. Not a Scrooge like me. One young sale person almost won me over until the manager intervened with the wording of the contract. I wanted a guarantee that it would be delivered within the said time frame. Not too hard. I allowed 6 months. No deal. Off I went. Sitting in the car park and contacted another Perth dealer. Unknown to me, he was part of Midwest Auto Group. He past me back to Grant. From then on, it was smooth sailing. I will have my new car delivered this Saturday. None of those 6 - 9 months wait. Not paying those ridiculous higher prices set by others despite it was a new car in the display room but a 2021 model. I have my latest built with fair new car price.

Best deal, best service and best communication.