Everything works except the cloud connection via the app (IOS)
Hard to find customer service or support online whilst the product isn't listed on the website.
Following the manual to factory reset it or trying to add an existing cleaner. All stopped at failing to connect the cloud server.
The app was working fine without sign-on. There isn't much information about how to link rooms/maps together following the test-clean into each room individually. I heard people said I could 'draw' the barrier to stop the cleaner go beyond but I found no more information and manual doesn't talk about it.
One significant problem to operate the cleaner between carpet and wooden floor is the brush would go below the carpet and can't climb over easily.
Purchased in March 2021 at David Jones Online Store for $1,399.00.
We purchased our Miele RX2 Home Vision in June 2019 after doing a lot of research into different robot vacuums. This was a very long awaited purchase and was really really expensive for us. From the time we opened the box we experienced issues with the robot and should have, at that point, gone with instinct and returned it. Instead we persisted. It took several days and contact with the Miele customer support team to try and set the robot up. We got the basic functionality operating, and in the 18 months we've had the robot I think we have suc...cessfully connected through the app only a handful of times. The instructions that are given to connect don't match with what actually happens and even now I can only use the app as long as I am not logged in and operate through our wifi. The first few weeks we gave it the benefit of the doubt with the total randomness of where it went - as it learning the layout of the house. But that hasn't ever actually improved. Sometimes it does the same room 4 or 5 times and totally misses the rest of the house. Sometimes it just does one part of the house, other days it does other sections of the house. Very rarely does it come back to base and go back for more cleaning once it has recharged. In fact it very rarely makes it back to the base to recharge, getting lost along the way. Because I cannot connect to the vac whilst logged in it never retains the map of the house, so I am always trying to work out what part of the house it has made it to from very vague sections of map when they are available. It also means that we cannot set up virtual barriers to stop it getting into areas of the house where there are many things it will get caught on. After about 2 months it went lame - with the front wheel not functional. Occasionally it works and spins like no tomorrow and then stops again. (See video) .. the video will also show how ineffective it is at sweeping and sucking up debris from vinyl floors. I spoke again with Customer Service who said to return it to the place of purchase to send to service. The place of purchase said to send it directly to Miele. Customer service gave us an address to give to the place of purchase but no one wanted to take any responsibility for it going anywhere to be looked at. Hence, after all this time it still has not made it to service. Just when I thought it couldn't get any worse, a friend, after listening to my constant tales of woe of what was meant to be my favourite and greatest purchase of all time, brought over their robot (NOT a Miele - good on them !) for a good old fashioned show down. To no-ones surprise, after sending my RX2 over a room and then my friends over the room their vac picked up twice as much as my Miele (that had JUST FINISHED !) I's just so so disappionted in every aspect of the this vac. After 18 months of ownership of this robot vac I would NOT recommend it
Purchased in June 2019 at JB Hifi Home for $1,249.00.
does the cleaning well, but ...
Moved over magnetic tape and fell down stairs. All 14 steps. Rumba has sensors that respond to steps and prevents falling. This one doesn't. Сleans up well when not crashing down from stairs.
Purchased in July 2019 at Miele for $1,000.00.
The reviewer stated that an incentive was offered for this review
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I purchased a Scout Rx2 and received it in December 2019. Within days I was having a number of issues with which I persisted and tried to resolve (intermittent fault errors [not always the same #], unable to return to home, a front wheel would stop rotating, random navigating, ). It spent about 6 weeks at repair service. They replaced the motherboard and wheels. They said something like the internal parts are sub-par. Got it back two weeks ago. It rarely finds it way back to base unassisted, gets stuck- seeking to burrow under furniture it does...not have clearance for, stuck in corners where there is ample room to get out of, constantly needs supervision. I have longed to have a Miele product most of my adult life because of their great reputation. Normally would not spend the expense on a Miele product. I did this time. I am so very disappointed and very cross at the failure of this product.
Purchased in December 2019 at Amazon for $900.00.
Complete waste of money!!
The app is useless, as stated by many reviews you can't go passed the pairing page, the robot itself is the dumbest I have ever seen, I bought it to replace my 6 year old LG robot but my god this thing is so much worse, it doesn't navigate smart at all, every time it gets to a corner it spins on itself 7-9 times (seems lost) sometimes it doen's even clean a whole room, it does half and it just stops and says finished...
The cleaning tecnique is very random, it reminds me of the old roomba's from 10 years ago.
at the price these retail at I can almost buy 3 Xiaomi robot vacuums!!! I though Miele was a good brand and I was prepared to spend the extra money for it but NEVER AGAIN!
Purchased in March 2020 at JB Hi-Fi for $1,399.00.
Still needs some refining
As with with electronics the RX2 Home Vision has its issues.
I believe mainly to do with the software and app connection via the cloud.
There seems to be a disconnect in trying to get them all working together without any hassles.
The build of the unit is great and the after sales service is second to none. They are seriously amazing.
I’ve had no issues with the cleaning, it gets into all the corners with its little brushes. It’s great to run as a every day vac to keep the dust at bay. Would it replace your normal vac, no but does a great job for what it is. Would I recommend it? Yes. Hopefully Germany can sort out the software issues then it would be perfect.
Questions & Answers
My recently purchased RX2 refuses to do anything except display F1 error code. The fact that it is on a perfectly smooth acrylic sheet doesn’t make any difference. Placing it on other perfectly smooth surfaces gets the same F1 message. Have checked the roller and spinners are correctly seated. How do I get it to realise that it does not have “wheel drop”?
My Scout RX2 no longer resumes vacuuming after it recharges itself. It just sits there at the base station, recharges and then doesn't resume where it left off. At one time it would resume its job. Any ideas?
Hi Audrey, please refer to the user manual “Finishing vacuuming if vacuuming started from the base station”. to try and resolve the issue. You can find the manual online here https://www.miele.com.au/professional/inactivem-user-manuals-177.htm and type in the product name 'RX2'. If this does not resolve the issue, please take the vacuum to your nearest service centre, which you can find here https://www.miele.com.au/domestic/find-a-miele-partner-384.htm . Kind regards, Frank.
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|Category||Robot Vacuum Cleaners||Robot Vacuum Cleaners|
|Bin Capacity||0.4 L||0.4 L|
|Features||Remote Control and Wi-Fi Connectivity||Remote Control and Wi-Fi Connectivity|
|Running Time||60 min||120 min|
|Charging Time||2.5 hours||3 hours|
|Dimensions||85 x 354 x 354 mm||85 x 354 x 354 mm|
|Manufacturer Warranty||2 year(s)||2 year(s)|
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