Miele W1 WWR860 WPS

The fact that you CAN do something does NOT mean you HAVE TO – This is my third Miele washing machine. Each lasted 18 years of heavy use hence my decision to remain loyal to the brand - at least as far as washing machines and dishwashers are concerned. However aside being built like a tank there is a perceived reduction in performance over the years (with added programs on average you will never use but have… Read more

to pay for them) e.g. 1600 max rpm compared to my previous 1800 and 2100. Probably because Miele is forcing you to buy a laundry dryer on top and/or the result of 9kg laundry capacity. Regardless the laundry is wet (or solid damp) when taken out compared to almost dry with previous Miele machines. Functionality is good but does it mean that you have to program everything even if technology allows it e.g. 1ml dispensing setting from lowest to highest values (who uses this type of accuracy), laundry start/finish almost programmable to seconds and definitely minutes were 15 minutes or 30 minute intervals would be as good with less clicking on the way. As a result it takes much more time to do all the settings where personally a low/medium/high setting for detergents, timer setting every 15 minutes etc would do. TwinDos is ok but if you decide not to use it you have to anyhow take care of it so that it does not get stuck - a new way of making money by Miele by selling its own detergents and care products. I really can leave without it and now I spend time and money to run all the cleaning programs that the unit requires. As always with electronics is never works and frequently hangs up. No different for Miele when every couple of settings I have to switch the machine off and on as it hangs up. Manual does not correspond with true unit usage - I had to place 4-5 calls to Miele to clarify the differences and understand the intentions.

Update after 4 months of usage. Miele acknowledge to erroneous software but after 6 weeks of figuring out an update at HQ they finally said that this is the way it should be i.e. regardless of load in most conditions the spin drying is unable to reach 1600 rpm and in the best case settles at 1200/1400 and in most case even under 1200 hence this leads to the fact that I have to run an additional drying cycle qt 1600 rpm adding time to the cycle. I am not a designer of Miele but I guess part of the problem is software but also design of the drum where clothes stick to it and the machine is unable to even out the load. Much different from previous Miele machines. Icons on the LCD panel are so small that frequently you are unable to press them or accuirately select options (timer, load, rpms, additional options etc). Closing door designed that after opening there is residue of washing detergent (TwinDos used hence dosage comes from Miele) or at least rest of waters pours out. Type of lighting used makes the impression that the laundry is dirty or in stains. Only when taking out the washing you can actually see that it is clean. No clue why this has been designed in such a way. Vibrations and noise significantly higher than for my previous Miele machines were you could put a pen upright and it would not fall over. No chance for this with this generation of Miele machines. Cheap additional plastic covering of the drum. No clue why this was used except deterring scalding but then no other machines uses this kind of protection and I find it not only cheap but easy to scratch and overall useless. Generally I am appalled by European service of Miele where the technicians acknowledged observed problems with the machine but when it was sent for inspection I was led to believe (I have mails as evidence) that there are software problems and some mechanical glitches but as in modern capitalism no replacement was offered, no fixes were made and the blame was intended to be put on the customer. Luckily the technicians that installed the machine admitted that some mechanical glitches were corrected (but still the machine does not reach 1600 but at best settles at 1200/1400 final revolutions). I understand there may be a problem with a model or specific machine but what speaks about a company it is the service and support and aside bombarding me with emails to buy detergents I have not experienced good service which simply makes me reach the conclusion the next product will not be Miele (and my entire household is running of Miele equipment for the last 30+ years).