Miele WWD380 WCS
VerifiedMPN: WWD380WCS2 reviews
Purchased the washing machine on 2 June 2026, Miele delivered and installed the machine on 3 June 2026. All worked well until 7 July 2026, the machine won’t drain. We have followed all the instructions regarding cleaning filters and checking the hose and our plumbing for possible blockages. Everything checked out ok so we booked a warranty service call, the earliest date confirmed is 27 July 2026. No one at Miele Experience Centre told us we would have to either buy an additional 3 weeks of clothes, continue wearing dirty clothes or go to a Laundromat (ugh!) after 1 month. Miele need to be more responsive to service issues or risk losing loyal customers.
**UPDATE- Miele responded promptly to the review and after discussing the issue offered to swap our faulty machine over for a new machine. This was a much faster response than their standard service. The new machine was delivered and installed 14 July 2026. The only negative I can see in dealing with Miele is that you have to resort to writing reviews to get a more reasonable outcome.
Purchased in at Miele for $2,374.05.
Three months to get a washing machine. The logistics from Miele were disappointing — after going back and forth with the depot, my machine was eventually left in the driveway on a pallet. None of that would’ve mattered if the product itself felt worth it. Compared to my previous Fisher & Paykel machine, the only noticeable difference is the extra $1200 I paid.
I’m not saying it’s a bad machine — I just expected more for the price difference. Next time around, I’ll probably stick with a $1,000 machine.
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Good morning, Thank you for taking the time to reach out to Miele and providing feedback. We are very sorry to hear of your disappointment with your appliance/service/experience. We would like the opportunity to try and resolve this with you. If possible, can you email your full name, the state you reside in and your best contact number to prsupport@miele.com.au and a member of our team will be in contact as soon as possible. Please reference your full Product Review username. Kind regards, Daniel