Mitsubishi Electric

ABSOLUTE RORT bought MSZAS90VGD for the LONG feature . Worked well 5 months later LONG stopped working June 4 rang lady said I would have to talk to Tech Support Gent I spoke said that I should contact my installer , when I pointed out that my warranty was with them not him , he finally agreed to put me back to the lady . She said that I could do… Read more

it over the phone !! and would have to do it online !!She sent me a link which I filled in . June 10 June phone call asking me st^pid questions and also an email saying that a tech would ring me . 3 daysllater he did he visited my house on 15th with no tools but his mobile phone . he proceeded to play with my controller and record it for about 10 mins . When asked why he did this he said that he would have to send it to WAYNE for him to check It is now 19th and I have heard nothing . Their web site says that they have qualified subcontractors that are fully trained on every air con and that they hold regular training session !! WHY SEND SOMEONE TO FILM THE PROBLEM WHY DID THEY NOT SEND ONE OF THEIR QUALIFIED SUBBIES I have written twice to the MD with no reply or result

Out of all the aircons we have had, Mitsubishi Air conditioners are a standout The split system we have has performed beyond expectations and is highly recommended. You won't be dissapointed.

my two new Mitsubishi split systems work great. But I paid extra for the ability to control my AC via my mobile phone. Sadly no one, even the Mitsubishi installer knows how to set it up as its overly complicated. The user manual gives little, or no information on wi fi. The unique QR code for wi fi installation provided with each unit has "no… Read more

usable data" The on line official Mitsubishi you tube clips on how to do it are out of date and only refer to a wired removable wi fi module. The new units have a built in inaccessible wi fi module. The Mitsubishi control app is also only for the earlier removable wi fi modules which are set up totally differently as it has controls on it. I'm hoping someone can help.

Excellent service – There was a mix up of models for my air con and the wrong one was sent. But the service was outstanding and the correct one was sent. I would recommend this company for the excellent customer service.

Support has been prompt and helpful – We recently got installed a ducted split air conditioning. The AC wasn’t working as expected. I contacted the support to ask a question, and they immediately booked a service. It turned out that the settings of AirAdvantage were incorrect, and with the proper ones, the AC is functioning as it should be. I appreciate that the support was prompt and helpful, and propose a service without me to have to ask. Thank you :)

After 4 years out air con packed in. Mitsubishi local dealer Air Conditioning Whitsundays illegally claim the 5 year warranty applies only to the unit and not their faulty installation which allowed water ingress. Mitsubishi sya the board blew because of rat droppings so we're not covered despite if being sold as a gecko proof unit (so how does… Read more

a rodent get in?). Totally unethical and unsustainable rejection of their obligations. Buy a Panasonic. Don't support these people.

My review is the same as Julie Qld, except my AC failed after just 6 weeks of usage. The AC was installed in September by a local electrical contractor. The AC stopped working on the 10th of November. The same contractor identified the fault and notified Mishubishu that he could not repair the fault due to warranty requirements. I notified… Read more

Mitsubishi by email complaint and was told to submit a warranty claim. Several tepephone calls have been made to Mitsubishi support, and I am waiting for the repairs to be done.

I had a new Mitsubishi Air Con installed last October 2024 It stopped working on the 20th June this year It took until the 17th July for someone to come have a look and apparently the outboard or something like that needs replaced Today is Sunday the 10th of August and still not fixed I would never recommend this brand, being new nothing should be going wrong in the first place

I have purchased a Mitsubishi Electric Split System for an apartment. I did this due to their cash back promo. They make it so difficult and ask for so much paperwork , serials numbers , rates notices etc that it takes hours to put together and then they find a way to try and say the claim is invalid. I have another 3 units to buy but will be going to the opposition. What a scam !

We purchased 3 Mitsubishi aircon units for our bedrooms. From the start one of them was faulty making a piercing sound. I got in touch with them 2 months after purchase. I filled in all the forms, produced receipt, produced video they asked for, was told every excuse under the sun. They refused to send a technician for a visit we would pay for if… Read more

we were wrong. Now we have to replace it. Goes to show, you should always read reviews before purchasing something.

Have a 15k/w ducted unit (Slim Boy). Never ever had an issue with this unit and we use it extensively. A recent power outage threw an E6 error code, which turned out to be water leaking onto the indoor units power board when there was a cyclone. Not a huge problem you'd think, we just replace the power board, which would by roughly $400 and all… Read more

good? NOT IN MY DREAMS!! I got told by Mitsubishi that any parts for this unit are no longer available?? Anyone that knows about ducted systems, knows the indoor ceiling unit HAS to be compatible with the out door unit, or they don't work. So in a nutshell, the whole system, for want of a $400 part, is now totally useless. The spare parts guy I spoke to at Mitsubishi was amazed at my outrage of having to put a whole new system in at $14000, other than buy a $400 part they don't, or wont keep spares for. In the tone of his voice, it was almost like, what's your problem, go buy a new one. WOW!! So, that poses the next question? Why would I now replace this system with another Mitsubishi unit??? Well, that's an easy answer, I WONT. I will be doing my homework very carefully on after service and the on going supply of parts for these very expensive, labour intensive units. Fujitsu, Gree, Daiken maybe?? But, I can tell you for a fact, NOT Mitsubishi. No point having the best performing unit there is, if you have to scrap the whole system, because you can't fix minor issues.....Mitsubishi didn't give a stuff, they were more amazed in me complaining about something trivial in their opinion. You've been WARNED

I was interested in buying the 450 bottom mount fridge from Mitsubishi Electric I rang them multiple times over a space of two weeks four times in total I spoke to multiple areas starting with sales I asked about 450 bottom mount I'd read some reviews that the shelves break and that the crisping drawer gets moisture in it I asked how would I… Read more

address these problems if I do come across them when I buy your fridge they told me to go email Parts and Repairs at C6meaust.meap.com, so I sent multiple emails through to this address asking about how long the shelving would be available and how what would happen if I did have excessive moisture in the crisper and they couldn't fix it they responded by asking me for my tax invoice which I further explained I'm looking to buy this product sales directed me to you to find out about these issues a road another three or four emails explaining clearly that I wanted to know how long these shelves would be available and how to go about fixing moisture in the crisper over a period of three days six emails they did not respond they refuse to be transparent about their products and this is me before I own the product getting bad customer service imagine what it would be like after I buy the product very poor form Mitsubishi Electric I thought you were the company for me but obviously you're just like the rest poor customer service where has Old School values gone

Absolute lemon of a machine. Keeps breaking down and Mitsubishi refuse to honor the warranty and replace. They keep sending the same repair man who has the personality of a warthog with ulcers. Absolutely refuse to send anyone else. Run, don't walk from this company.

Utter disgrace of a company. Would never purchase a product from them again – I had 3 x air conditioning units with a multi head installed in my property. I am now waiting for Mitsubishi to come out to check if the unit head is faulty (it is only 2 months old) as it frequently stops blowing cold air when being used on the air conditioning setting. They are utterly useless. I have lodged a complaint over 2 weeks ago and… Read more

still heard NOTHING from them. I rang today and spoke to some useless man called 'Milton' who told me someone will be in touch but he can't say when or who. He also says there is 'no manager' available to speak to. They truely do not give a sh*t about their customers. People will try to tell you this is a reputable brand and the warranty process is good but it is utterly disgraceful and I have reported them to consumer affairs.

Nonsense cash backs !! – My mum brought a couple of these aircons for her house and the seller said get these as there are cash back deals but to get the cash back deals you have to got through so much nonsense it isn’t funny. They ask for a rates notice or electricity notice and have to up load photos and also pu it into there system. How is a 81 year old supposed to do… Read more

all these steps if we had know how difficult it all is I would have told her to get a Fujitsu aircon can’t believe they expect people to go through all this I bet not many people have claimed these cash back deals.

Run don't walk – Run don't walk.....I asked for a recommended repairer and was given a company name that was overpriced and even tried to charge me for monies already paid. I emailed Mitsubishi Customer Service regrading this issue after calling them directly and got no reply, once bought you are forgotten, buyer beware at you own costs.

Cash Back Rort – The cash back promotion is a joke. Mitsubishi clearly rely on the average person giving up in despair and thus saving money in unused cashbacks. Their marketing department may not have factored in the loss of future business. The process is onerous, infuriating and designed for failure.

Mitsubishi post purchase shenanigans – Same as the other reviews. The cash back claim is continually reject for arbitrary reasons, like a letter in the name not matching invoice etc. The actual product is very good. As was installation. Its odd that a company would stooge a customer out of $200 over a $3500 install. Its like having a lovely dinner party with charming guest, who then… Read more

says goodnight. In the morning they've left a turd on the doorstep. I didn't choose the product based on marketing drivel, but because the company has a reputation for quality and service. So to kind of leave a bad taste at the end is dumb. Good work marketing department

Beware "cash back" redemption promotion – As other reviewers have noted, the cash back promotion through Harvey Norman (not a good reflection on that company, either) is basically an inducement scam. Honestly, it is easier to apply for a passport or bank loan than it is to go through the cashback process with Mitsubishi. They require uploaded photos of serial numbers, receipts, your… Read more

utility bills, a DNA sample (ok, not quite) just to claim the cashback. One of those processes where you think you have finally completed it but - ah ha! no! - they come back with some small problem for you to fix (hoping you will give up). I am a tech and admin-savvy 40-something so you can imagine what this would be like for a senior citizen. After submitting the mountain of unnecessary paperwork and waiting a month the gift cards still have not arrived in the post, although Mitsubishi claim they have been sent... WOW, what a coincidence they went missing in the post! Avoid being sucked in by this promotion at all costs.

CASH BACK OFFER A RORT – Cash back offer a RORT. Took an hour to fill in the forms to apply for a cash back gift card. They need all kinds of information including your utility bills which is a breach of privacy. If you are considering purchasing and the cash back sways your decision, THINK AGAIN and go with another provider.

Frige freezer accumulating water in crisper draws. Mitsubishi wont help – DO NOT BUY THIS FRIDGE FREEZER UNTIL ISSUE FIXED …………………………………Fridge is great concept but has been accumulating water in crisper draws since new. Mitsubishi has sent out two service men who were unable to get info from Mitsubishi to fix problem. Told by Mitsubishi to put all produce in plastic bags to keep it out of water. Now last serviceman… Read more

said that he can get no response from Mitsubishi. This is not good enough either fix it or replace it please. Shame on you Mitsubishi Very poor

UPDATE Mar 2024 After contacting head office in NSW in desperation action was taken. Very helpful customer service. Competent repairer unable to find issue The issue was still unable to be fixed. Mitsubishi replaced the Fridge. Very grateful for the outcome.

Still wouldn't buy this model again as condensation is still an issue and the sealing flap between the fridge doors is faulty, which is being fixed

Faulty air conditioner – We installed 2 Mitsubishi spilt systems, in the hope of having warmth in the loungeroom an 1 for the bedroom. We went to electric heating because wood was getting too expensive. We have only used the spilt 3 times last summer 2023 and 4 times for winter this year. So far we can not get any warmth from it, having to turn it up to 28 degrees. … Read more

This is not economical as the suggested heating is between 17 to 22 degrees. Totally disgusted with Mitsubishi. Dont buy them

Cashback is a scam – So I had a hand-written invoice from the installer with the correct model and serial numbers as part of the claim, but they kept knocking it back saying it doesn't prove I bought/paid for it. I showed a bank statement with the date/amount I transferred as payment but they said they don't accept a bank statement, but can only accept an invoice to… Read more

prove it was paid.

Unfortunately I can only conclude that the cashback is a scam that doesn't' allow you to prove the purchase, since even if you have an invoice that's paid, you won't be able to prove that you paid.

customer service ultimately wonderful after tremendous bad luck with the units – The customer service ultimately wonderful after faulty unit. The unit was not producing enough heat. First visit they deemed it to be working fine. It was not heating well and I had my installers recheck everything. There was an odd sweet sour smell in my home and a gas leak was found in the indoor unit. It was replaced. Unfortunately with the the… Read more

new indoor unit I had to set heating temp to 29 degree and that smell was back again. I did not want to go for 3rd time lucky. The Vic ME rep was polite and helpful despite my frustration. The expedient resolution suggested by them was incredible and appreciated

Noisy as hell – My neighbour installed Mitsubishi Mr Slim systems opposite my living room a habitable room and I can hear the noise from the motors all over my house, in my backyard and front yard too. The motors are excessively noisy. This product is not fit for purpose. Do not buy this product. I give this product 0 stars.

Cash Back Bureaucracy – Mitsubishi Electric seem to want to delay the cash back voucher for the purchase of new air conditioners. I submitted my claim for two air con units several weeks ago and have just received an email denying my claim. Their reason was the name of my supplier/installer did not reflect their records so I rang their 1800 number listed on the email and… Read more

was told that I used the incorrect company name. The supplier/installing company name that I submitted was the registered company name listed on the invoice. The Mitsubishi employee that I spoke to had my invoice on record and agreed that all the details I supplied were correct except for her insistence that I should have submitted the supplier/installer name as the trademark name. This was not possible as they allow the word "Other" as a supplier if the key words you submit do not fit their pre population software. I have now resubmitted a new claim as instructed with exactly the same restrictions that I previously encountered. Lets hope that I do not run out of time as I have until the 31st of August 2023 to claim my voucher!

They don't honour their Warranty and Customer Service is zero – My unit was within the 5yr warranty, I advised them we had a power surge and the unit was no longer working, took a daily phone call to get them to even look at my email warranty submission (which they requested), then when they finally arranged for an independent contractor to come out they refused to communicate with me. After asking me if I had… Read more

heard from Mitsubishi I was informed by the independent contractor that they wouldn't cover the repair under warranty. I emailed requesting them to show where in their warranty they do not cover my blown circuit board, they have refused to get back to me - pretty poor really. I have advised our original installer and he will no longer be recommending them.

Great AC – Perfect Air conditioner that keeps the home cool. This summer when there was a period of 4-5 days of weather above 30 degrees, i slept on the couch and enjoyed the lovely cold air. very nice aircon.

A great product – A very reliable and good air conditioner. We love it lots Show reply

never use them as they never pay promised cashback – never use them as they never pay promised cashback. They make it very complicated to avoid paying.