Moccona cappuccino sachets have been my GOTO coffee for years, I kept thinking it was a bad batch or something wrong with the milk until I looked online to see Moccona changed the recipe. The new formula tastes horrible and has a very unpleasant after-taste that reminds me of bitter almonds. I will be taking all of the packets I bought in bulk on sale back for a refund. Show details
I used to love this, one everyday. I couldn't drink it yesterday thinking it was my water and today is the same. After a search on google I find they have changed the formula. Not enjoyable, bitter and a terrible after taste. Tastes burnt. I can't drink this Show details
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State accurate facts and be objective - ok - Moccona, your new cappuccino sachets taste bloody awful. Go back to the old recipe. Surely you're noticing a sharp drop in sales? Show details
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Reviews with attachments
The Moccona new creamy taste, is terrible it tastes like it has almonds milk in it try two different one's on different days, but no coffee tast at all just very bitter. 28 sachets in the bin Show details
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I have complained to them about the new flavor as I thought it was contaminated with dirt but apparently that is just how it is now. Will not buy again after buying for last 3 years Show details
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What happened to the Moccona Cappucino Satchets??? It has an awful after-taste! It has totally ruined my coffee experience. I mixed up several packets hoping I had a bad batch which, made me worry the products were contaminated with a foreign substance and have been looking for recalls -- definitely worth a recall; it tastes compromised and awful.… Read more
Not creamy and not like coffee. Why change the flavour if its selling so well? You took away the almond flavour satchets from the shelf and I had finally grown to enjoy the cappuccino. Please reintroduce as it was. If you want to make a cold coffee option, do that as a separate product please dont ruin a product that was working well!
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If you like the taste of bitter mud then this is the prefect brew for you! I cannot even begin to describe the disgusting taste and throwing the packet in the bin. You give coffee roasters a bad name… shame on you for such a disgusting coffee. #yuck Show details
Horrible coffee, taste awful, never again Moccona – Purchased moccona coffee sachets cappuccino, I don’t buy often as they are treat for me. I was horrified with the taste, had another taste and the rest down sink. What changed Moccona, it used to be so nice and now yuk Show details
Latest follow-ups
Do not like the new taste.Will not be buying it anymore.
Follow-up · The old taste tasted like a cappuccino.The flavour completely changed it tasted artificial.I prefer Nescafe strong cappuccino now.
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Not sure why the company made changes to the ingredients as it tastes horrible now. Will not be purchasing again. Show details
Follow-up · Tastes metallic now. Original taste was creamy and 100% better. No idea what ingredients were changed or added/deleted - but wont be buying again. Also have had contact with a staff member from the customer relations team - Jacobs Douwe Egberts Aust P/L who stated the product had been reformulated to create a smoother more balanced profile… Read more
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Both Moccona’s cappuccino and mocha’s are terrible, why change them they were perfect now in drinkable, mocha’s I think don’t use Cadbury chocolate any more and god knows what they have done to the cappuccino’s. Very dumb decision I won’t be buying any more Show details
Follow-up · Not buying them any more after my any years of only drinking these, mocca not Cadbury chocolate anymore, and coffee terrible
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Positive reviews
Lactose free or not – Moccona Soy cappuccino is quite nice. It states there is only plant based ingredients in this product. However on the list of ingredients on the side of the packet it says *May be present: Oat, Almond, Milk. Does it have cows milk or not as just a little lactose has my boy (21) in hospital. Show details · 1
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Coffee lover – Moccona Strong cappuccino sachets are so convenient and easy to make. With or without water it’s a great 3pm pick me up. May not be made in a fancy cafe but I’d definitely recommend it if you’re a coffee lover. Show details
Perfect – Nice coffee. After a bout of sickness I find it’s the only drink I am enjoying. Can’t have milk based,and not tea. I add a little extra soy milk and I totally enjoy it. No after taste for me but I do enjoy soy milk.
Negative reviews
OMG have been enjoying the previous version of this, just got myself the new blend of the cappuccino sachets and it was disgusting and awful, tastes bitter leaves like a metal bitter taste in your mouth with an almondish kinda taste, Moccona you have lost me on this one why change what wasn't broken Show details
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I Agree with all the other reviews recently. Why change the best cappuccino satchel on the MARKET!!!! Been drinking it for years. Will not buy new anymore . Going crazy though, trying to replace that coffee.
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The blend has changed. I contacted Moccona customer support and they confirmed the new blend has been designed to be creamier and ability to enjoy hot or cold. In my opinion it's less creamy, more bitter, not drinkable. They suggested I try the Strong cappucino or Latte instead as those blends haven't changed, however i'm not a fan of those so I think i'll be searching for a new brand. Disappointing as I used this product for 15+ years.
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Recent reviews
What have you done???? I've been drinking these for years and now it tastes like a hospital coffee with powdered milk and salt. I buy 2x 30 packs a week and now I'm changing brand. I would rather drink instant no name brand coffee powder. Change it back. Show details
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Why have you changed the formula on the Moconna Cappuccino sachets? My husband & I are so disappointed with the bitter, harsh taste, they are undrinkable, we looked forward to our morning cup every day but now are changing to another brand as your product is a complete waste of money & not enjoyable any more, please revert to the original formula. Show details
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I too have been drinking these Maccona Cappuccino sachets for years having found them originally to take on trekking trips due to their lightweight size and great taste out on the trails. I typically drink two cups a day. Sadly, I have to agree with all the other reviewers and report that the taste and flavour have been destroyed in the new packs… Read more
I have purchased in the last week. Why would they change something that was good to a new blend that is almost undrinkable. I would give the new formula zero stars, but unfortunately there is not an option for this.
I will be searching for a replacement.
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Oh my god, I just opened my 30 pack that I buy weekly and my coffee tastes so disgusting, I had to get my son to taste it to confirm I wasn’t losing my mind!! What is going on, it tasted like burnt ashes, like the smell after a fire where the smoke is just everywhere and you can taste the air, I nearly vomited. Show details
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I have been buying the Moccona Cappuccino sachets for many many years. I recently purchased the 30 sachet box to discover something wasn't right. The taste was awful, not even like a coffee taste. I tipped it down the drain confused then decided to test another sachet. Same disgusting taste. You literally can't drink it! When I studied the box i… Read more
noticed it had "Hot & Cold" symbol and "New Creamy Taste". This new formula is undrinkable. I'm really disappointed with the taste like so many others here. Why change something thats not broken? I do hope Moccona go back to the original taste and value the loyal customers thoughts on this.
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Since the ingredients have changed recently, we had to return our usual 3 box purchase to store as they were undrinkable. We have purchased these for years, so are saddened we now have to find something else. They are tasteless and unpalatable. Please change the contents back. Show details
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the new coffee tastes bitter, like dried ashes from a bbq. its anything but creamy. will not be buying it until it goes back to what it was. absolutely disappointing.
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When you have been drinking coffee with the same taste for a long time and someone decides to change it you are going to lose customers . I have 2 x 30 packets that will be thrown in the bin and I for one will go back to nescafe . Show details
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Have used Moccona Cappuccino sachets for years loved them.Each week I buy a box of 30. Recently brought new box had one and thought yuck something is off, tried a second tasted awful and threw box away. Brought a new box same thing, was then I saw on the box " NEW Creamy Taste" its disgusting!!!! Show details
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Ive just bought a large and then a small box of the Moccona cappuccino sachets, in the last two days, I kept throwing my cuppa out Thinking it was Me , or the water in the jug, Or the milk or maybe it was a bad batch, wondering why it tasted so disgusting with an awful aftertaste and mouth feeling, when i usually love them so much.. so went back… Read more
to get a new box. Not that I can afford to do that .. but they're my favourite, or they were until now.. I noticed the " Hot/Cold " symbol to start with, as something new, and then saw the words at top of box saying " New Creamy Taste" , well , it's not creamier, it was already lovely and creamy, it was already delicious and that's why it was so popular.. The actual taste has changed and it's not palatable, not to me anyway. Ive been loving and promoting it to all my friends and family and co workers, and anyone really and got so many people into them, now, the change, is really bad.. really really bad.. I can't drink it .. I used to buy a 10pk box every few days.. now they might as well have discontinued it, the dissapointment is the same, I can't drink what ever that stuff is.. I don't like it's competition as much, well, didn't, but now it's even better than the new Moccona cappuccino formula..
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We have been using the cappuccino sachets for years and LOVED them. I didn’t notice the change on the box but it tasted horrible! I thought I put my partners almond milk in it, remade it and it was just as made! I left feedback with Moccona and they said it’s nothing to do with the new formula, it’s just because their ingredients are seasonal and… Read more
that can impact taste and that I need to make it with 80degree hot water instead of boiling!! Won’t be buying anymore of these!!
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The recent changes to Moccona’s cappuccino have completely ruined the product. The new version tastes awful—like cardboard—and even the smell is unpleasant. The drink was perfect before, but now it is undrinkable. I am returning my purchase to the supermarket where I bought it for a full refund. Show details
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