High pressure cleaning left area wet for householder to clean
High pressure cleaning has left our outside area, including some outside furniture, soaking wet. The area was cleaned up after the roof clean by the high pressure cleaner. There was some dirt left in this area best cleaned by hand NOT by more water. A wet job for us to clean up especially considering the amount of money the whole job costs.
- Verified customer
A big "Thank you" to the Modern Group for our recent roof restoration.
We have been very satisfied with the roof restoration experience. From the time we signed the contract we were kept informed about progress and at each stage the workmen turned up at the time they promised, were cheerful, competent, efficient and courteous. When completed they removed any mess and left the place clean and tidy.
Pam and Gordon
South Australia 5062
Not happy Jan
Wish I had done more research before signing with Modern Roofing. Contractors left without connecting the air conditioner and was never left any spare tiles. Even worse, after using the power they switched on our spa pump. The spa was empty and never switch on before hand and I came home to a house with no power as the safety switch had gone off. The contractor admitted he was at fault but later was rude and not forthcoming with replacing the pump as promised.
Have emailed the company with no response.
Overall not happy with the service received and would not recommend them to my friends.
My 30 year old roof looks like new - impressive
After some initial confusion, Donha soon had it sorted and the work was underway.
The team of guys were pleasant, helpful and very professional and didn't mind answering, comprehensively, any questions I had.
I'm very happy with the end result and vey happy I went with Modern.
Worst company I have ever dealt with - be warned!
Right from the start this company was terrible to deal with. Salesman was full of lies and "cheaper deals" and our contract was not reflective of what we wanted.
They promise a high level of before and after sales service but deliver very little. We had a sub-contractor arrive unannounced onto our roof who spent several days onsite bagging the Modern Group, telling us he did not like doing roofing. Sub-contractor left with our air-conditioner not working, pipping hanging off the roof, uneven finish on roofing and a botched job around our chim...
Deceitful company, terrible customer service, poor workmanship.
We thought we were quoted for a full roof replacement but Modern only replaced part of the roof.
The salesman deceived us, as what was described and what was written on the contract differed and Modern took no responsibility for this.
The roof which was replaced leaked causing our bedroom light to fall.
Communication with Modern was was terrible, we were always having to follow up calls and complaints as they were never responded to.
Disaster from the start
After inspecting roof and being warned that the tiles were old and brittle- was told that the tiles could be treated and resealed. Another inspection before starting and they changed their mind. Now will have to replace with colourbond for an additional $4k. Added some scope in terms of barge timber & ventilation was given a verbal of what each addition was, but didn't get a written down final figure for each item, only a total. So when they never did one of the additions, they only offered me back 1/4 of what it was worth as a credit. The actu...al roof installer subcontractors they used were hard workers and did a decent job. The company itself is disorganised and I have found them to be dishonest in their dealings with me. Do not use them, and if you do- get any additions broken down. I signed the original contract over 18 months ago and it is still not fully sorted. Worst company I have ever dealt with and I am in the building game and have seen some shockers!
- Verified customer
Great work and affordable
The staff are very professional and friendly. The work they do was great. The best thing is I can go on I payment plan and pay it off over 3 years. I do not need to find the money right then and there. Over all I am very happy with modern group.
Happy with result
From the first interview with your representatives they showed professional approach, not pushy, once the quote was accepted, which I felt was a good price, the contact with Phil and Paul also was very professional, they gave clear details of each move, from scaffolding to the completed job, once the roof had been cleaned, they tidied up my house surrounds, including the windows. today they were on time, having rang me to let me know their arrival time, something you do not get from many other companies, the job looks great and I feel that it has made the home look fresher, I have today thanked them for their work, and would recommend your company to others, Thanks again. contract number 525949
What a joke
Had salesperson come around and organise roof replacement.
6 to 8 week wait.
Organised time off to be home and advised if anyone was to access property i needed to be there .
No contact .
Rang with a week to go to find that my property had been accessed with my presence.
Roof and gutters fitted on arranged date after me ringing numerous times to confirm.
After warning fitters about my levels of the 100 year old house was informed gutters would flow.
They have been back again without us present and now with production manager.... ( loose term)
Will see next rain.
Started Roof Two months late.
From when I signed the contract in May 2017, I asked for the job to be started in September 2017, at the end of September, I had to call Modern Group to find out when the job was going to be started, the person on the other end said it had just been handed to the roofing contracter, at the middle of October the contracter urrived to measure up the job, I asked him why so late and his reply was, I have just had the job given to me in the last couple days, finally when I got the call they were coming and starting time, they were fantastic. One week after job completed Bin still out front, "as if who cares we have finished and got the money"
The tradesman was a mans' man. Knew his stuff inside out. He had to travel from Northern suburbs to south west suburb to my place but came back after the job was complete to paint some aluminium in a terra cotta colour to match my clean tiles. This was not part of the quote/ contract and therefore was done in the tradies own time and at his own expense.
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