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Monier Tiles in my opinion are HOPELESS and FAULTY.
My wife and I purchased a house in Albion Park NSW, at the base of Jamberoo Mountain just a smidge over 1 year ago. I got up on the roof not long after moving in to pressure wash the solar panels and noticed the tiles looked really worn and old for a 13 year old house. And in some spots where the water runs off the solar panels on to the tiles looked like it was wearing away. I forgot all about it until we had a storm through our area approximately a week ago.
Now those wear holes are actual holes in the tiles with the concrete exposed and ...I can see the concrete in other tiles through what very little top coat there is. The top coat also seems powdery. You rub it with your hand and it just brushes off. It was an Allworths Home and they only have a 7 year warranty. As this does not seem right to me the next stop was calling Monier it's self. Spoke to [Name Removed] on the 26 August, who stated to me it didn't sound right what I was saying and asked could I please take some photos and email them to an email address he was going to supply to me. Apparently the warranty section. I did as he asked and but he supplied the wrong email address twice and when I figured out he had missed a letter in the email address I corrected it and sent the emails as instructed. ( Still have the emails he sent.) After a week of no reply I ring Monier again and I was informed I had been given the WRONG email address and phone number. So emails went to correct person being a [Name Removed] from Monier. That was pointless as [Name Removed] just tried to keep convincing me that it was just the top coat and there was not a hole in the concrete roof tile. He also informed me that the roof should be re-sprayed regularly to protect it. He told me the tiles have a 50 year structural warranty. I don't know what that means if you get wear holes in your roof tiles and it's not structural damage. He did not even offer to have someone from Monier to come out and inspect it. HOPELESS, and a sign of guilt in my eyes as they know exactly what the roof tiles are like. After reviewing some of these posts and reviewing the pictures our tiles appear to be the same its disgusting that this is obviously happening on a VERY frequent basis and nothing has been done to correct Moniers behavior. Some of the reviews appear to be only 5 months ago as well. In another post the house was only 4.5 years old and started to have tiles look like mine.
We have the horizon tile on our roof and it never looked good from day one. Looks about 50 years old not 10 and it leaks like sieve. Clearly the Horizon tile is a defective product. Would have got the colour bond roof but the builder wanted to charge an extra 5k and the horizon tile looked nice in the pictures so we went with it. Big mistake, It’s now the cause of a lot of stress and anxiety every time it rains. CSR shouldn’t even be selling the horizon tile. Needs to be a recall and they should be made to clean up their mess and replace the inferior horizon tile.
My monier Georgian shingle roof tiles are constantly cracking.
Within weeks of sunshine roofing installing monier Georgian roof tiles they began cracking. I finally convinced them to come inspect them about 1 year later, resulting in them replacing quite a lot of tiles. Since then the tiles have continued to crack and do not sit straight in line with each other. There always seems to be a couple of pieces of broken tile sliding slowly down the roof. Constant tile replacements, even had a water leak in ceiling. My recommendation is to steer well clear of monier.
Poor example of roof tiles
Our house will be 11 years old in May, the tiles have deteriorated colour wise over the past five years, and we have had leaks from the very early stages! Have had it checked by our insurers, some tiles had been cracked from the laying, and now supposedly fixed, we still have leaks, mould in a back bedroom. But, it’s the colour of the roof I hate, looks mouldy itself, the tiles just don’t looked fired or made properly! Whatever happened to the monier tiles of years ago? These tiles look like seconds, so disappointing, we will never use the monier tile again!
horizon Sambuca monier prime
Had horizon sambuca roof tiles installed on my roof. They looked so nice in the show room. After a year the were extremely faded And the tiles were cracking everywhere! the roof looked about 30years old!! Monier prime had agreed to paint them And replaced the cracked ones. Not long after the same problem. The tiles had started to crack again. Extremely angry this time as water had entered my roof. They came out to inspect it and replaced the tile. So upset with these tiles. They are chipping away and cracking. Surely there has to be a recall on these tiles as so many people have the same complaints!
So if you are looking to put sambuca horizon roof tiles stay away they are the worst tiles out! Never again!
Don't use Monier tiles...
We had moved into a house that passed an overall Build & Pest inspection late 2019 - the house is only 4.5 years old at this stage and in a mushroom development. Upon installing 2 Whirly Birds I noticed that the pointing of the ridge cap tiles was peeling away from the upper lip / corners of the tiles over the whole of the roof, there were also issues of the ridge cap tiles being loose off the bedding.
Contacted Monier Queensland and spoke to them and they had sent a guy out to inspect, most of which was "its not bad - have been doing this for...20 years" - after a fair bit of negotiation and pushing that I was unhappy and quiet unsure about the quality of work he took that to CSR and weeks had passed. Few weeks later I was contacted and CSR delivered a pallet of 70 tiles and 4 buckets of pointing for 71 meters of ridge capping rectification work and tiles to be swapped out - due to cracked tiles, discoloured tiles and overall bad shape after 4.5 years. This pallet stood on the front lawn for 7 weeks and I had contacted CSR a few times to ask where we are with the rectification works, I had even had to speak to people higher up the ladder to get things moving - in which they did eventually (Kudos to that one guy). Upon the rectification work commencing two local roofing guys had come to do the job, mostly I was told that it was within spec and standards - "Trust me I have been doing this for 20 years" again this quote - the more you say this the more distrust I grow. The mortar bedding was friable within the fingers and would just crumble easily - lots of it was available to sample and all of it was the same quality over the whole roof. Upon asking the roofer - it was deemed acceptable quality regardless if the ridge capping was held down or not as quote "gravity would be enough to hold down the ride capping" if no mortar was used. Upon further investigation of the type of "mud" to be used - white sand used for brick mortar is not acceptable for roofing bedding - the pointing subsequently cannot hold to it and the edge of the ridge capping as the shrinkage and sand doesn't seem to hold to it. Its been disqualified to be used for ridge capping bedding - you can easily find quiet a few issues with this cheap sand being used and the issues that it creates in the future.
Don't use Monier tiles, poor customer service and policies.
Purchased some extra tiles with recommendations from their staff (after showing them the tile picture), as I needed to get my solar installed and I don't have any in spare.
She gave me the wrong ones as their was a colour difference (needed the lighter colour not the dark ones).
Its hard to find the difference between the lighter and dark in that particular model tile and when I have requested exchange, she refused to exchange/return, so greedy.
Also, what I have found now is only on the back of Monier tiles there is only Monier written on it, no model name/number. A shame.
Monier's tile warranty is a farce! There is no warranty if the paint comes off in 6 years.
I had a professional sprayer to clean the 'Traditional Caper' tile roof. After 5 minutes he said the tiles are in such poor shape that he was worried the more surface covering would come off, so he left. I rang Monier and went through the 'inspection process' to be told the paint flaking off was not under warranty and neither were any colour changes. Their advice was the only way to clean the roof was to get a clean and respray. Imagine having to respray a roof after six years !! Happy to have it done but they won't cover the cost. You have t...o wonder about the ethics of a company providing such a dodgy warranty. Their warranty is structural only and they do a good job of spouting off all the exclusions so good luck trying to get any claim through them.
Excellent Customer Service and Warranty Support
Our house is a project home built around 17 years ago. We had some problems with minor leaks for no apparent reason. We contacted Monier who came out and took some tiles away for assessment. It was found that the tiles had a fault. We now have a brand new roof replaced by Monier under warranty. Very happy with the outcome and the customer service was excellent.
Poor quality & even worse customer service
We built two houses with Monier Horizon profile. Both houses now have significant leaks and this was blamed on debris and moss build up. This is ludicrous. Long story short we are left with a house that leaks unless we put sarking in at a cost of $15,000. Monier are not accepting any responsibility for their defective products.
Roof faded no body from Monier will help
Our house is 11 yrs old, we have badly faded Horizon Sambuca Tiles tiles not all have faded , made contact with Monier, to be told they would not do anything about the problem as the house is over 10 years old what a load of rubbish
Shame! Shame! Shame!
Monier roofing problems.
Having researched several companies within the industry for a new roof, it was decided to engage monier roofing as they were reputable & one of the best at the time, with a quality name.
The biggest mistake ever made.
Sometimes it takes years for problems to surface, however a new roof should last longer than this.
Work was carried out by monier roofing h/o nsw.
They don't want to know if you have a problem!
We chose Monier roof tiles because we thought they are a reputable company and we would be choosing quality tiles. When we saw Horizon Sambuca tiles on Moniers display wall, the tiles looked lustrous, shiny, smooth & rich with colour as did the sample we received in the post.
Our roof is brand new and unfortunately it doesn't look like that. Our roof is faded, many tiles have dags on them, bulging lumps are in the centre of some tiles, the paint is thin, its flaking off in areas, and some tiles have blister marks from being in the pallet. The ...pointing has cracked in areas, and broken pieces of tile were left in the gutter from installation. Clearly we've been unlucky with the batch we've received. We expected the roof to look new, considering it is new, its 4 months old. If the display we visited, and the sample tile we received looked like this, we never would have chosen this roof tile. Our Builder contacted the Rep asking him to come to the site to discuss our concerns, and to sort out a resolution to the problems. The Rep came. He said he that he couldn't see a problem with the roof. He said our roof would be acceptable to him if it were on his home. (I disagree) That's very easy to say that when its not your house. He wasn't interested in acknowledging anything wrong. It comes down to your standards he said. What's acceptable to one isn't acceptable to another. If it doesn't leak and it looks fine from a distance, then there's not a problem. He didn't consider you can see the roof tiles from the upstairs windows.
Monier will not honor the 50 year warranty
We have a Monier Tile roof. It has broken tiles. WE have been trying to work with Monier to reimburse the money for broken tiles and we will pay of labor and cost to install the new tiles. Monier’s Attorney said that the warranty we have was never registered even though it has a stamper number on the warranty. He said Monier will not honor the stamped warranty . Ant suggestions on how to proceed? Thanks in advance
Crack and leaking tiles.
All our hips slid. All our tiles faded. Over 100 have cracked. In Hervey Bay as well. Still in Qcat with the builder and it is nearly 4 years.
October 9th 2019 Update: Roof Tiles
We have been in Qcat 5 years because of Monier Horizon tiles. They will not help you as a company even if they know there is a fault. Never get these tiles as they use a side clip that does not support the tile in place properly.
Questions & Answers
Monied concrete tiles clips caused leaking problems
I've been browsing some of these reviews and have noticed a common denominator amongst some posts.
Not everyone has posted the actual tile name, but those who have posted the name have posted the name of flat tiles as opposed to curved ones. For example, Horizon and Georgian are both flat tiles that have been named in these reviews.
I've been communicating a lot with roof tilers lately as I have been planning to get a new tiled roof, and some of them have told me that curved tiles will always be a stronger tile as the curved shape gives them extra strength and the curved shape of the tile distributes pressure evenly all over the tile rather than concentrating it at any one point.
I am not making excuses for your tiles breaking. It is just an observation that stood out to me reading through the reviews and the information I have gained from speaking with a number of roof tilers.
It would be interesting to know if anyone is having the same troubles with curved roof tiles. For example, the Monier Elabana.
Good luck to everyone with getting them fixed in a timely manner.
I hope you all used sarking underneath them.
Hello Craig, what was the end result of your claim? I too have problems that have recently surfaced, however of a different nature.
Hi there, please see my reply to Matt.
We are waiting on further reports... what is your problem (of a different nature)?
Hello Craig, awaiting further info. Will list extensive issues encountered over a period of time. It's a wonder we still have a roof. This Co. should be held accountable.
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