Monier Roofing

Has anyone who has listed a complaint below actually received any resolution to their issue? We have been waiting on an answer for 12 months.

70 of the tiles on my roof have broken in exactly the same place and shape. Have been in contact with Monier and they did testing on my tiles and said the test was passed. They will not answer my specific question as to why they are all broken in exactly the same place and shape. If tiles break for various reasons which they do over time, they… Read more

break in different places and shapes. I cant get a direct answer to my question as to why they are all broken in the same pattern. It is obvious they are manufacturing a very low quality product and not accepting liability. Action needs to be taken against them seeing all the negative feedback against their tiles. I will definitely be doing it, so if anyone else is interested in joining me please message me.

If I knew how bad theses tiles were i would have never purchased the house. I have had constant leaks for past 8 years . fix one area and another spot appears. I have contacted Monier in the past with no response. we have had some really heavy rain up here recently leading up to as well as following cyclone Alfred . I didn't have enough buckets… Read more

or bowls to put under the leaks coming through the ceiling. including water running down electrical fittings it was extremely stressful. All the tradesman I had out over the years for repairs. all told me how bad this tile is. the water courses are too narrow and thin. causing easy blockage and breaking.

Absolutely shocking tiles: Monier Horizon. We bought a house with Monier Horizon Tiles, which have to be the worst tiles ever made and the last 5 years have been a battle with replacing these tiles every year. The tiles are no longer available in WA, so we are buying second hand or new horizon tiles from any suppliers we can find in different… Read more

colours to fix our leaking roof, the channels break constantly allowing water to seep inside, the roof is covered in sarking but that can only keep out some water. The colour has faded from Black to a dirty brown- which we thought the roof was brown on purchase but later found out it was actually a colour called Sambuca from a Monier tag in the meter box. Monier have a warranty on tiles but after reading other reviews, i am guessing that is just something they say to make you feel better about buying their brand. I do agree with everything others have said about Monier tiles and would avoid this style. Our roofer just sighs when i contact him to fix another leak. First we pay for the roof to be fixed - then for the internal ceilings to be fixed after any water damage. Winter is approaching, we have just replaced another 12 tiles before the rain starts again to help protect our house and we will need to replace more after winter. A roof is a huge cost to replace and it seems Horizon tiles are a problem for so many people.

Useless warranty – Monier 50 years warranty is a lie, failure mainly happens by workmanship and for that they give only 2 years. So out of your pocket you need to pay soon or later.

Disappointment -monier horizon tiles – Our house is 12 years old with monier horizon tiles on our roof. This has been a constant disappointment. The roof tiles have deteriorated in the appearance rather quickly and started showing quite visible uneven/patches of greyness all over within the first year of new installation. After consulting the builder, a rep from the manufacturer came… Read more

for onsite inspection, and left just saying it was ‘natural’ and offered no solution nor compensation. Since this initial stage, we had a series of rainwater leaks, repairs of cracked tiles while the roof tiles continuously getting worse/ mouldy looking, so much older and terribly uneven in its appearance. Recently had another inspection revealing further deterioration, of brittleness, more cracks and starting to become porous. This is a serious problem and we are very much ready to join a class action (anyone with any information about this?)

Poor flat concrete Monier tiles – Like many others who have fielded their concerns and frustration with the Monier roof tiles… I too have been on a 4 year journey with no satisfaction. My house was built in 2007 … I keep my house pristine. Thte flat concrete tiles with the water channel underneath are simply put… rubbish. I have had reputable people check my dripping into the roof… Read more

cavity. I pay to remove and replace tiles and yet…another leak pops up. The tiles are brittle the water course breaks and then water gets into roof cavity. My roof is like a chess board with so many tiles replaced. I am VERY mindful as to who I get so people do not walk on them and create more breakage. I have spent thousands to fix or see where problem is…. No one can tell me other than the tiles are the problem. I have had to re plastet and repaint as areas have leaked and left stains or damaged the plaster. The problem is ongoing… it is the tile! So unless I replace my roof tiles I will be in this position for a long time….an expensive venture I am not able to afford….unless I remove tiles one by one .. when problem occurs and then they are all replaced But not with the sane tile… you can not get them! Anywhere. Including Monier. I was diagnosed with breast cancer recently….this tile problem adds to my woes. I spoke to a local business selling tiles and he was in contact with Monier but nothing has eventuated from that. Surprise. Friends say A Current Affair would like to hear this story… perhaps only way fwd and this post to let others know!

Class action needed! Worst product and service ever! – We have monier horizon tiles on our roof. All the watercourses are breaking. Had 6 different roofers out to fix, including two recommended by monier themselves, and they refused to get on the roof to look as they said it is evident that the tiles are faulty as all the watercourses are broken and concrete tiles should get harder with age. They said… Read more

there is a known problem with the horizon tile and monier is aware of it. We are now at the point where legal advice has suggested QBCC then QCAT or a class action. We pride ourselves on our home being nice and well maintained. This whole situation is a joke and we have been ‘fobbed’ off by monier.

Don’t trust your most valuable asset with Monier – This company supplied tiles and installed them on my home in 2018. Workmanship is terrible with pointing cracked and failed. Multiple tiles cracked and chipped which has resulted in roof leaks. Tiles are faded and look horrendous. I’ve seen 50 year old roofs in better condition. I am now looking at having to retile the whole roof to rectify the… Read more

problem - goodbye $20k. Avoid this company like the plague if you are looking for quality products/workmanship.

Real bad designed tile system – Monier tiles are poor quality , had numerous leaks shortly after taking possession of our new home. Had them back 5 times over the course of the warranty period for repairs. Last repair was told wont have anymore problems . However it is apparent the design of the ridge capping is a total failure the ridges slide down into the gutter leaving a… Read more

hole for rain to damage the internals. I would advise strongly against ever building with a tiled roof and I will never build another house with such.

5 Year Update of our Monier Colourless, Dull and Lifeless Roof Tiles – Never buy Monier Roof Tiles! After over 5 years we still have had no progress on the warranty of our colourless, dull and lifeless roof tiles (please see review below). Monier sent an inspector a couple of times but then never came to the party. Please anyone who knows another angle to help us would be great.

Monier Tiles in my opinion are HOPELESS and FAULTY – My wife and I purchased a house in Albion Park NSW, at the base of Jamberoo Mountain just a smidge over 1 year ago. I got up on the roof not long after moving in to pressure wash the solar panels and noticed the tiles looked really worn and old for a 13 year old house. And in some spots where the water runs off the solar panels on to the tiles… Read more

looked like it was wearing away. I forgot all about it until we had a storm through our area approximately a week ago.

Now those wear holes are actual holes in the tiles with the concrete exposed and I can see the concrete in other tiles through what very little top coat there is. The top coat also seems powdery. You rub it with your hand and it just brushes off. It was an Allworths Home and they only have a 7 year warranty.

As this does not seem right to me the next stop was calling Monier it's self. Spoke to [Name Removed] on the 26 August, who stated to me it didn't sound right what I was saying and asked could I please take some photos and email them to an email address he was going to supply to me. Apparently the warranty section. I did as he asked and but he supplied the wrong email address twice and when I figured out he had missed a letter in the email address I corrected it and sent the emails as instructed. ( Still have the emails he sent.)

After a week of no reply I ring Monier again and I was informed I had been given the WRONG email address and phone number. So emails went to correct person being a [Name Removed] from Monier. That was pointless as [Name Removed] just tried to keep convincing me that it was just the top coat and there was not a hole in the concrete roof tile. He also informed me that the roof should be re-sprayed regularly to protect it. He told me the tiles have a 50 year structural warranty. I don't know what that means if you get wear holes in your roof tiles and it's not structural damage. He did not even offer to have someone from Monier to come out and inspect it. HOPELESS, and a sign of guilt in my eyes as they know exactly what the roof tiles are like.

After reviewing some of these posts and reviewing the pictures our tiles appear to be the same its disgusting that this is obviously happening on a VERY frequent basis and nothing has been done to correct Moniers behavior. Some of the reviews appear to be only 5 months ago as well. In another post the house was only 4.5 years old and started to have tiles look like mine.

The fight doesn't end here my next step is Department of Fair Trading and the Ombudsman.

DON'T BUY MONIER.

My monier Georgian shingle roof tiles are constantly cracking – Within weeks of sunshine roofing installing monier Georgian roof tiles they began cracking. I finally convinced them to come inspect them about 1 year later, resulting in them replacing quite a lot of tiles. Since then the tiles have continued to crack and do not sit straight in line with each other. There always seems to be a couple of pieces of… Read more

broken tile sliding slowly down the roof. Constant tile replacements, even had a water leak in ceiling. My recommendation is to steer well clear of monier.

Poor example of roof tiles – Our house will be 11 years old in May, the tiles have deteriorated colour wise over the past five years, and we have had leaks from the very early stages! Have had it checked by our insurers, some tiles had been cracked from the laying, and now supposedly fixed, we still have leaks, mould in a back bedroom. But, it’s the colour of the roof I hate,… Read more

looks mouldy itself, the tiles just don’t looked fired or made properly! Whatever happened to the monier tiles of years ago? These tiles look like seconds, so disappointing, we will never use the monier tile again!

horizon Sambuca monier prime – Had horizon sambuca roof tiles installed on my roof. They looked so nice in the show room. After a year the were extremely faded And the tiles were cracking everywhere! the roof looked about 30years old!! Monier prime had agreed to paint them And replaced the cracked ones. Not long after the same problem. The tiles had started to crack again.… Read more

Extremely angry this time as water had entered my roof. They came out to inspect it and replaced the tile. So upset with these tiles. They are chipping away and cracking. Surely there has to be a recall on these tiles as so many people have the same complaints! So if you are looking to put sambuca horizon roof tiles stay away they are the worst tiles out! Never again!

Don't use Monier tiles, poor customer service and policies – Purchased some extra tile boxes with recommendations from their staff at Rosehill Store (after showing them the picture of the tile). She gave me the wrong ones as their was a colour difference (needed the lighter colour not the dark ones). Its hard to find the difference between the lighter and dark in that particular model tile and when I have… Read more

requested exchange, she refused to exchange/return, so greedy. All tiles only have the name Monier on them. It will be much more easier if they write the model no. too to easily identify them.

Monier's tile warranty is a farce! There is no warranty if the paint comes off in 6 years – I had a professional sprayer to clean the 'Traditional Caper' tile roof. After 5 minutes he said the tiles are in such poor shape that he was worried the more surface covering would come off, so he left. I rang Monier and went through the 'inspection process' to be told the paint flaking off was not under warranty and neither were any colour… Read more

changes. Their advice was the only way to clean the roof was to get a clean and respray. Imagine having to respray a roof after six years !! Happy to have it done but they won't cover the cost. You have to wonder about the ethics of a company providing such a dodgy warranty. Their warranty is structural only and they do a good job of spouting off all the exclusions so good luck trying to get any claim through them.

Excellent Customer Service and Warranty Support – Our house is a project home built around 17 years ago. We had some problems with minor leaks for no apparent reason. We contacted Monier who came out and took some tiles away for assessment. It was found that the tiles had a fault. We now have a brand new roof replaced by Monier under warranty. Very happy with the outcome and the customer service was excellent.

Poor quality & even worse customer service – We built two houses with Monier Horizon profile. Both houses now have significant leaks and this was blamed on debris and moss build up. This is ludicrous. Long story short we are left with a house that leaks unless we put sarking in at a cost of $15,000. Monier are not accepting any responsibility for their defective products.

Roof faded no body from Monier will help – Our house is 11 yrs old, we have badly faded Horizon Sambuca Tiles tiles not all have faded , made contact with Monier, to be told they would not do anything about the problem as the house is over 10 years old what a load of rubbish

Shame! Shame! Shame! – Monier roofing problems. Having researched several companies within the industry for a new roof, it was decided to engage monier roofing as they were reputable & one of the best at the time, with a quality name. The biggest mistake ever made. Sometimes it takes years for problems to surface, however a new roof should last longer than this. … Read more

Work was carried out by monier roofing h/o nsw.

1st two quotes they submitted were inaccurate, the 3rd. Was accepted & signed on 10th. April 1987, work was to commence in two weeks.

Deposit was paid on 28th. April as requested, work commenced on 7th july, 2nd. Payment made on 9th july, work completed on 3rd december=9 months.

Following are problems encountered throughout the re roofing procedure, obviously there were no inspections carried out during the process, as problems had to be continually pointed out as they came to light.

More problems began to surface in 1992 & continue today.

The terracotta roof has not been nailed in compliance to industry standards.

Steel screws were used on barge caps instead of galv. Causing barge caps to crack & dislodge due to corrosion & expansion of incorrect screws that were used, luckily no one was injured. These require replacing.

Both tiles & ridge tiles are chipped, mortar dislodging & incorrect colour used.

Lack of mortar in places & also cracking in areas.

R2 insulation installed instead of r2.5 as per contract, also installed over manhole, which needed to be cut away by electrician when this came to light.

Excess sarking was left bunched up in roof cavity untrimmed & had to be pared back by electrician again when discovered.

Rear colorbond awning was buckled in several areas owing to workers walking on it without using planks. 1st. Delivery of replacement colorbond was incorrect colour & was replaced & installed in oct.'87. A further inspection on 27th nov. Revealed it had to be removed & redone again, as fastening screws had been incorrectly installed. This was carried out on 4th & 5th dec. However overlap of sheets is incorrect resulting leaks. A 4th. Error.

Ceiling & wall damage to bedroom, billed directly to monier by repairer, as instructed by monier.

Water damage to laundry ceiling & wall, billed directly to monier by repairer, as instructed by monier.

Damage to kitchen bench tops & ceiling by worker falling through ceiling, billed directly to monier by repairer, as instructed by monier.

One valley of incorrect size was installed & was too long resulting in the overhang flapping, also resulting in internal water leaks.

Some barge tiles poorly cut & screws protruding.

Paintwork on gutters scratched in several places by their ladders.

Timbers left exposed.

Front aluminium fascia poorly done & packed with paper.

Monier were responsible for overseing their own sub standard work.

This had resulted in my loss of time & salary from work. It was requested I be present on several occasions to meet rep. On site, however majority were "No show" appointments, no apology given.

Final balance of $580 was waived by monier, as it was not cost effective for them to remove & replace the incorrect insulation.

A new terracotta roof should have complied to industry stds. & last much longer than this.

Monier have failed to respond to correspondence including follow ups. This is indicative of their business acumen & defies belief.

This indicates the measure of this company which is not befitting a so called leader in the industry.

Judging by other complaints on this site, customer relations is non existent.

This site is an invaluable tool.

They don't want to know if you have a problem! – We chose Monier roof tiles because we thought they are a reputable company and we would be choosing quality tiles. When we saw Horizon Sambuca tiles on Moniers display wall, the tiles looked lustrous, shiny, smooth & rich with colour as did the sample we received in the post. Our roof is brand new and unfortunately it doesn't look like that. Our… Read more

roof is faded, many tiles have dags on them, bulging lumps are in the centre of some tiles, the paint is thin, its flaking off in areas, and some tiles have blister marks from being in the pallet. The pointing has cracked in areas, and broken pieces of tile were left in the gutter from installation.

Clearly we've been unlucky with the batch we've received. We expected the roof to look new, considering it is new, its 4 months old. If the display we visited, and the sample tile we received looked like this, we never would have chosen this roof tile.

Our Builder contacted the Rep asking him to come to the site to discuss our concerns, and to sort out a resolution to the problems.

The Rep came. He said he that he couldn't see a problem with the roof. He said our roof would be acceptable to him if it were on his home. (I disagree) That's very easy to say that when its not your house. He wasn't interested in acknowledging anything wrong. It comes down to your standards he said. What's acceptable to one isn't acceptable to another. If it doesn't leak and it looks fine from a distance, then there's not a problem. He didn't consider you can see the roof tiles from the upstairs windows.

He advised us to clean the roof as it was dusty from the build and that would help to make it look better. But he said we must not pressure clean or machine clean. Also, we should not use strong chemicals as that will damage the tiles further by taking the paint off in mass. It needs to be soft cleaned with a hand broom & a light cleaning solution. He said it takes a year for the roof paint to harden properly. He advised we should use the product CLR for cleaning, but he didn't give this to us in writing, this was just his personal opinion.

We have since had 2 roof cleaning companies come to soft wash the roof. Both companies reluctant to do too much in case they caused further damage, which you can totally understand. Both companies wrote reports, both companies took photos to back up what they wrote.

Yesterday we had the Rep & the Production Manager come to the house. Once again it was denied there was any problem regardless of the reports & photos. It was bizarre, like a collusion between the pair of them. Both saying the roof was just dirty that's why it didn't look good, yet it had been cleaned twice! It was obvious the Rep and the Production Manager had decided prior to coming out that they were going to deny all problems. They said to us unless we were willing to pay them, they would be doing nothing to rectify. Wow, we were shocked. How could that be, how unprofessional. Zero Customer Relations. It appears the warranty isnt worth anything in our case.

It became a heated exchange of words. I found myself so riled by how these 2 men could stand there, look us directly in the eye, and say they could not see a problem! Where was their honesty and integrity! It was insulting and disgusting. They said there would be no pleasing us as our expectations were unrealistic and too high, and we thought we were purchasing a quality product!

The thing is you don't have a leg to stand on because the tiles have to be paid for in full before they will deliver, so its a catch 22. They have our money, and we have a roof that looks like its 5years old!

I'd think twice before I ever used this company again, and I will never recommend them to anyone. We are just another number on their list of unhappy customers.

Monier will not honor the 50 year warranty – We have a Monier Tile roof. It has broken tiles. WE have been trying to work with Monier to reimburse the money for broken tiles and we will pay of labor and cost to install the new tiles. Monier’s Attorney said that the warranty we have was never registered even though it has a stamper number on the warranty. He said Monier will not honor the stamped warranty . Ant suggestions on how to proceed? Thanks in advance

Crack and leaking tiles – All our hips slid. All our tiles faded. Over 100 have cracked. In Hervey Bay as well. Still in Qcat with the builder and it is nearly 4 years. October 9th 2019 Update: Roof Tiles We have been in Qcat 5 years because of Monier Horizon tiles. They will not help you as a company even if they know there is a fault. Never get these tiles as they use a side clip that does not support the tile in place properly.

Colour fades quickly – I have had a near identical issue with monier rules add the previous reviewer. I put monier gloss black flat tiles on my new home mid 2009 and within about 2 years I noticed some fading where the gloss black looked more and more like a matt grey and its been getting worse since and now its a washed out faded redish colour and it bothers me how bad… Read more

its gotten every time I look at it. The house down the road was built years before mine using bristile and it still looks pretty good, holds its colour much better than monier.