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10 reviews
Cam
Cam
 

This company is disgraceful. Ordered kids sizes they sent youth sizes and still insist on charging there so called small fee to return goods when they clearly made the mistake. There also now also ignoring my emails that show proof the mistake was on there end. Looking through the reviews it seems to be very common with this company, avoid them shop elsewhere.

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Dreamer
DreamerWA7 posts
 

Brilliant! Bought a Mini Moto balance bike. Super quick delivery, easy assembly and awesome bike. Very happy with the product and service, highly recommend.

Narelle VAN EGMOND
Narelle VAN EGMONDNSW8 posts
 

I purchased a pair of pants for my grandson for Christmas at the end of Nov. They arrived 2 weeks later and on Christmas day we realised they didn't fit. They wouldn't allow me to swap for a bigger size saying I purchased over 30 days ago. I didnt have them for 30 days though and I couldn't get him to try them on before Christmas. Now I have a pair of pants I can't use. Not happy.

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Teresa
Teresa
 

Sent me the WRONG size. Difficult to get in touch with. 3 weeks on still not resolved as the wabt to give me store credit rather than the correct item or refund

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Dean
Dean
 

Awesome experience, quality helmet shipped fast and almost half price of elsewhere

Shred
ShredQLD4 posts
 

Very happy – Great gear , fantastic prices and postage faster than me...just kidding , nothing is faster than but it was very quick

Alex
Alex5 posts
 

Faulty Shark Skwal 2 helmet – I am so frustrated. They sold me a Skwal 2 helmet, which even the Shark manufacturer recognises that the visor/clip c attachment breaks in normal usage. I am riding with the dark visor at night because the clear one failed. I would never had bought this model if I knew that it isn’t fit for purpose. Proof = … Read more

https://netrider.net.au/threads/shark-skwal-visors.230966/

I wanted their help to exchange the helmet for other model and/or brand.

I accepted their offer to receive a new visor. We met in the middle.

I hope it won’t break with normal usage again.

Tracy
TracySA6 posts
  Verified

Dririder Pro V – Couldn't be happier. Great price, far cheaper than anyone else, fast postage and packaged well. Wouldn't hesitate to purchase from again.

Richard Y
Richard YNSW2 posts
  Verified

Best Service I've Had Ordering Motorcycle Gear Online – I ordered a pair of motorcycle jeans & they shipped them same day. They were actually with Australia Post within a couple of hours of placing the order. They arrived 2 days later & were exactly what I ordered. I was so impressed that the next day I ordered a second pair for a friend & got exactly the same service, shipped same day & delivered… Read more

within 2 business days. He's now told another friend, who ordered & had shipped a third pair. I have ordered from a number of other local motorcycle gear sites, including some well established big names, and it usually takes 1-2 days for them to ship my order. Moto Outlet are certainly outperforming their peers in terms of packing & shipping orders in a timely manner. I'll be recommending them to all my riding friends.

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Anita
Anita
 

Be aware- false advertising (rip off) – I bought a women’s motorcycle jean from them and when it arrived, the front height of the jean did not match the back. There was no way a normal person would be able to fit it. I sent it back but they refused to give me a full refund, instead a credit. They said they don’t give refunds for change of mind but it wasn’t that I changed my mind is… Read more

because the Jean was faulty. When I pointed that out to them they came back with same response. I logged into my account to find the credit there but it was short - $8. excluding delivery. Buyer be warned that the image they have does not reflect the product and on top of that really slow and unresponsive customer service. I am still currently awaiting for them to put through what I paid which is $129 excluding delivery. Credit is still for $121??? Why??? Are they charging me admin fee for returning it… I paid postage myself, do why the short in credit???

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