MPM Property

Absolutely disgusting service by the team at MPM Property Pimpara. They have ZERO expertise in property management, Nicole is assigned over 250 properties, with ZERO knowledge on strata-managed properties. The team will just bully and deflect blame, they take ZERO accountability for mistakes. Truly a disgusting team to deal with. I moved… Read more

agencies and they didn't send a single document or invoice in their handover. they were petty and kept keys.

Honestly save your 8.8% in fees when the average agency charged 6.6%. they are nothing special.

I wouldn't even give this agent 1 star!!! All the glowing reviews are from owners on their page so dont be fooled. I have rented in QLD & NSW for many years including previous being an owner of a property. I was treated with disrespect, rudeness and… Read more

basically the bottom of the barrel in service by this agency!! Left over 5 days without Hot Water and basic human need because and I quote "my owner was on holidays". The "issue" with the property was not only ignored, the previous requests to fix it were deleted from the propertyme app (I had taken screenshots as proof just in case), the routine inspections weren't even attended by my agent, however, she advised of work that needed to be done such as "dusting the fans" by viewing the photos that another office worker had taken. Would I recommend this agency to a perspective tenant, absolutely not!!! I've had some terrible agents in my time by MPM and my owner took the cake!! I've even report the property & agent to the required agencies for further investigation even after moving out in the hope future tenants aren't treated so badly. I just hope for future tenants the 1400mm crack in the ceiling is fixed because that and the movement in the property DO NOT meet the minimum housing standards that came into place in September 2024!!! I rented the property for $655 and it's not relisted at $760 and in the state it's in someone "desperate" will take it, but I can assure you it isnt worth it!!! Greedy!!

Zero concern for landlords' money! – When tenants requests for repairs and maintenance, they just pass it on without checking if it is necessary. They also keep using an expensive plumber whose quotes for big jobs are at least 50% more than others. They recommended we do a drug test for the house just in case which cost almost $2K and said we can claim it on insurance. However, as… Read more

the test was negative it was denied and they was not even apologetic for providing inaccurate advice. There was a leak issue which kept recurring and the previous agent spent a lot of time trying to investigate. MPM sent a plumber and was fixated on their recommendation to replace the whole shower which cost us almost $7K! We tried to ask them to look further into it and all they did was try to obtain more quotes to replace the shower. Meanwhile, they adviced if we do not repair this quickly the tenants can make claims that this is below minimum living standards (there is another shower and bathroom in the house). Being interstate, we are reliant on the agent to act on our best interest and felt our hands were tied. After 2 months of replacing the shower, the leak is back! Agent claims they are not the expert and we are responsible as we authorised the repairs. We have properties in various states and over 18 years, MPM is without doubt the WORST! Other agents find ways to investigate and rectify issues. MPM passes the buck to the landlords and takes no responsibilities of their advice. We only went with MPM because the agent prior sold their business to them. I reached out to the previous agent and gave them the feedback. Their response was we are one of many complaints they have received! If you have no concerns about spending lots of money on repairs and maintenance, want to be treated like you are part of a production line, then entrust your investment properties with them!