Do not buy from them!
Purchased a mirror that was on sale. A month passed and I still had not received my item. Phoned the landline on their website several times with no answer. Emailed, no reply until I emailed again asking for a refund and immediately got a reply advising they “just received stock”and would send my order the following day. First red flag! If it is a sale item it is presumed it should already be in-stock, stock that they are trying to move. A month from purchase the mirror was arrived in a extremely damaged box. The box also had no branding on it ...from the designers of the mirror. The mirror itself not damaged but upon inspecting the box the instructions also looked fake. I phoned the brand after checking their official stockists and not seeing Mr and Mrs Designer on the list and they confirmed they have sent this store a cease and desist letter as they are selling fakes under their brand name. I phoned the owner of Mr and Mrs Designer as she has texted me when I initially requested a refund and explained the situation to her and requested to return the mirror and request a refund. She proceeded to barrage me calling me a [Censored word Removed] idiot, a knit wit etc. I have since stopped communicating with to help build the legal case against their store.
Discount is too good to be true
Purchased some glassware online at a huge discount from the RRP after seeing this advertised on instagram. Upon placing the order I saw that it says they are not in the original boxes.... No way to verify if they are unique or not which raised alarm bells.
After almost 3 weeks with no update through Shopify and checking the order status, I emailed their customer support email. 2 days later with still no response, I sent a subsequent email saying I would be requesting a refund from my bank as I had not received a reply. The company then sent an aggressive email reply straight away, cancelled my order and refunded my money. 3 weeks wasted.
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