Mr and Mrs Designer

I purchased an item that wasn't entirely as I had anticipated. The customer service their end was excellent and as well as being very understanding , they promptly gave me a full refund. Gy reat communication highly recommend 5*****

Preordered a product, but arrival time kept getting pushed back and I got a bit wary. I contacted the brand who makes the product and handles all distributions and they informed me that this company is not an authorised retailer so I had to initiate a chargeback due to the cancellation policy noting preorder payments were non refundable. Seems… Read more

to have been legit in the past (which is why this is confusing)? I ordered from them in 2022 and had no issues.

Phone goes unanswered, ABN has expired, Company Registered in Hong Kong not Australia, instagram and facebook have been abandoned.

Emails are responded to at very odd hours of the night.

Hay Palisade Table 1700, Olive Green. Josh provided excellent customer service including answering all my questions, checking stock levels, offering to arrange delivery and following up. I was suspicious that the product was the real thing because to buy direct and at other retailers is a 14 week lead time. I made the purchase late on a Wednesday… Read more ·  1

and the oversize item was delivered with tracking by a courteous and helpful driver on the Friday. Would definitely recommend and purchase from Mr & Mrs Designer again.

Discount is too good to be true – Purchased some glassware online at a huge discount from the RRP after seeing this advertised on instagram. Upon placing the order I saw that it says they are not in the original boxes.... No way to verify if they are unique or not which raised alarm bells. After almost 3 weeks with no update through Shopify and checking the order status, I… Read more

emailed their customer support email. 2 days later with still no response, I sent a subsequent email saying I would be requesting a refund from my bank as I had not received a reply. The company then sent an aggressive email reply straight away, cancelled my order and refunded my money. 3 weeks wasted.