MSC Cruises World Europa

The cruise ship itself is stunning and punctual, with excellent cleanliness throughout. However, the service was severely lacking and quite disappointing. I highly recommend purchasing the drinks package—it's great value for money and definitely worth it. The included cocktails were fantastic. Skip the specialty dining. We prepaid for it, but once onboard, they refused to honor what we'd paid for—even after I called ahead to confirm. Frankly, it's the same price (if not cheaper) to simply dine as you please during the trip.

The buffet offered a great selection and was consistently enjoyable. It's unfortunate that the customer service fell so short—it's virtually non-existent across the ship. With proper staff training—perhaps even something as basic as McDonald's customer service standards—this cruise could easily be a 5-star experience.

outrage having to pay for a glass of water in the dining room for either lunch or dinner. this is not included in the price you must purchase a drink package!! this turned out to be expensive as our Australian dollar is low against the Euro for 7 days basic package dine & drink included house red/white/sparkling wine, beer, soft drink & WATER, NO coffee included in this package. costing 105 Euro for 7 days!! around $194 Aussie!!!!! they advised that you were not to fill your water bottle in the buffet, but this did not stop a lot of people. a bit hard to get a glass of water from buffet to take to dining room - as this was also luke warm never cold (ice machine was also an issue here as could not handle the amount of people getting water/ice). - why should I have to carry a glass/plastic tumbler of water down from buffet (usually top floor down to level 5/6) to dining room Booking done through Holiday Max - this was great deal they included all flights and transfers, staff always there to meet us, only issue we found that meeting up with other Aussies, us from the West did not receive any cabin credit, but all from the East coast received between 50-300 Euro per cabin on both cruises. would I cruise with MSC again? would have to be a really really good deal - but maybe not.

First time cruising – Ship was huge over 6000 passengers, utilised the laundry package only to get my clothes back with black marks on them. Had to rewash by hand. Being a Bella status there is not a lot of choice for meals unless you were prepared to pay extra. I can’t fault the staff they were great, MSC just needs to make it clearer. The entertainment was ok nothing flash. You are pressured to buy packages, internet, drinks etc just adding more cost.