268 reviews
AI reviews summary
The Muscle Mat Relax Mat is highly regarded for its exceptional softness and comfort, frequently being compared to "walking on a cloud." It has become a popular choice for families with young children and pets due to its cushioned surface, which provides a safe environment for play and tummy time. While the product is overwhelmingly well-received, there are some concerns regarding long-term durability and its suitability for environments prone to significant spills.
Pros
- Exceptional Comfort: Users consistently praise the mat for being incredibly soft, spongy, and comfortable enough to sleep on, providing relief for those with joint pain or sore feet.
- Child and Pet Friendly: The thick cushioning is frequently highlighted as ideal for babies learning to crawl or walk, and pets (particularly dogs and cats) often prefer the mat over their own beds.
- Outstanding Customer Service: The support team (specifically Carolynne, Ana, and Erin) is repeatedly commended for being responsive, empathetic, and efficient in resolving delivery errors or product issues.
- Versatile Utility: Beyond home living areas, the mat is successfully used in classrooms, kindergartens, and home offices, where it supports standing desks and provides a tactile experience for students.
Cons
- Long-term Matting: Some feedback indicates that the surface material can begin to mat or lose its original texture after several months of regular use, particularly with the shaggier variants.
- Liquid Absorption Concerns: While some find it easy to clean, others report that the mat can act like a "magnet" for liquids, soaking up spills deeply into the fibers which may present hygiene challenges.
- Initial Expansion/Faults: A few users experienced issues with the mat failing to expand correctly after being vacuum-sealed or arriving with minor seam tears, though these were generally replaced by the company.
- Shipping/Tracking Limitations: Some users noted that tracking through the Shopify system can be imprecise, leading to uncertainty regarding the exact delivery time.
Verdict
The Muscle Mat Relax Mat is a high-quality, ultra-soft flooring solution that excels in providing comfort and safety for families, pets, and educational settings. While there are isolated reports of the material matting over time and high absorption of spills, the company's exceptional customer service and replacement policy make it a reliable purchase for those seeking a luxurious, cushioned rug.
We absolutely love our Muscle Mat — it's the perfect addition to our living area! The quality is amazing and it's so incredibly soft, making it ideal for the whole family to enjoy. A special thank you to Avalon for helping us choose the perfect colour. We couldn't be happier with how it looks in our space. Highly recommend Muscle Mat to anyone looking for a beautiful, high-quality mat! Show reply
I have just received my muscle mat rug. The texture is remarkably soft and very comfortable. It feels like you are walking on a cloud when you're on it. This is my second rug from muscle mat. I highly recommend them.⭐️⭐️⭐️⭐️⭐️ Show details · 1
Do not buy. Beige colour mat is dusty pink. The company wants me to pay for return. The size of mat is 4 times the size it arrived. I can only post by courier $300. Company refuses to help out. They are trying very hard for me to keep the mat and making it very difficult for me to return. DO NOT BUY Show details
Reviews with attachments
I am a new mum to a little boy he loves it so much it is the most comfortable thing and such a great design I highly recommend to get one for the house thank you muscle Show details · 1
Absolutely amazing for our family whom have rambunctious children who love to wrestle and tumble on the mat, we also have a child with cerebral palsy and it is amazing as she is on the floor all day so this is great for her joints and bones. It also provides great support while she is doing therapy and keeping her safe if she forgets to have safe… Read more · 1
hands! If you are in NZ and have a disabled child, it is good to know also that you can use your IF funding to purchase this item. (You will not be told this by the ministry sadly). I also want to not what Ana was super helpful in resolving and issue we had with our Mat, so prompt and so caring in her communication. Well done team
OMG so lush and beautiful! My ‘babies’ (furry ones) absolutely love it and Carolynne was quick to respond to my email as I’m sure she could hear the dogs ‘happy’ snorts from there! Can’t wait to order another one for my guest bedroom! Show details · 1
This rug has exceeded my expectations. It arrived within 48 hours of ordering and I’m going to order 2 more. Maybe more. We love it… Thankyou Muscle Mat! Show details · 3
This is a water magnet. A BIG anaconda that soaks up everything so fast you wouldnt have time to blink. NOT suitable for kids as there a HUGE risk that any impurities would just sit 35mm deep and cause infection in kids. When i reached out to support, they conveniently asked me to return this gigantic carpet at AusPost. I'd rather chuck it in the… Read more
bin instead. BEWARE buyer, this is good for adults who are VERY careful with what they spill. Not for kids 100%. Save yourself some money and buy the Neptune mat. Its really water resistant.
Thank you, we love our new Tatami Rug, especially our Uni student, who crashed out asleep. Thank you Carolynne for everything, especially your quick response when I realised I purchased the wrong size. It fits perfectly ☺️ Show details · 1
Thankyou Carolynne, for your amazing customer service. My daughter had one of these mats for my grandchildren and I was impressed with the functionality of it for their rumpus style room. I have now made my purchase for my home so when the Children come over they can play in comfort and enjoy the same experiences at my place. Great service from Carolynne and I think I will buy another one very soon. I highly recommend this product Show details · 1
Absolutely Love Our New Designer Muscle Mat. Good Value and Pretty Stylish. It's comfy to Lie Down on. Not as thick as I thought it would be, but still awesome. Our Staffys think its pretty comfy. I wish I could get a Hallway Runner To Match Show details · 1
Very good quality Delivery Received Next day of order I will definitely be ordering more in future Very happy with purchase . Highly recommended for a great quality Mat my kid loves it. Thank you Muscle Mat Show reply
Find out how Muscle Mat Relax Mat - Soft Touch Tatami Rug compares to other Playmats
Know better, choose better.
Beyond happy and pleased with this brand and their customer service!! I stupidly ordered the incorrect size but once it arrived I noticed how amazing the product was and wanted to buy another one for another room. Erin from the team was so helpful and responded to my query within the hour! Not only was she friendly, professional and lovely, she… Read more · 1
was able to come up with a plan for me to get what I needed and save time! I will be buying from this brand again and spreading the good word!! Thanks so much!
Wow super impressed with this beautiful, superbly soft thick mat. Looks fantastic in my lounge, everyone loves it, including our 3 furbabies.Had fantastic customer service from Erin. Do yourself a favour + purchase one of these mats, you won't be disappointed. Check out footprints, shows how thick + soft rug is. Show details · 1
Amazing quality, Excellent customer service and Fast Shipping. I very rarely write reviews on anything so when I do it means I really enjoy the product. The actual rug is amazing we’ve had it for a week now, we had family over for Easter and received so many compliments about it. Funnily enough the rug isn’t the reason I’m leaving a review it is… Read more · 1
the customer service I received from Carolynne, it is so refreshing dealing with real people instead of automated bots and it was lovely to find out that the company is family owned and not some big corporate organisation. I had signed into an account with my old address inputted and Carolynne helped me fix that and still had my order out on time. She kept me up to date with the shipping and went that extra step to double check it had been delivered to me. I have already recommended this company to all my family and friends (that don’t already own a muscle mat) but will highly recommend to anyone looking for a lush affordable comfy rug. My kids love it, they will often choose the rug over the couches lol
A lot of the reviews are of the product straight out of the packaging, when it looks great. I wanted to write one a few months down the line. I’ve had two of the mats (shaggy relax mat and textured mat) after 2-4 months the material starts matting, after 6 months it’s fully matted. It’s more noticeable with the shaggier rug. I guess I’m just… Read more
writing this to let others know - cause I didn’t see any reviews of what it looks like after a few months. Customer service ( Carolynne ) was amazing and they replaced the first rug but it started happening again with the second one after they assured me it was just a product fault the first time.
Love my muscle mat! So soft and nice. Made so well and will definitely be buying another one for the other rooms in my house. Show details · 1
Super soft extra underlay was worth it , now spending less time on the couch Show details · 1
Latest follow-ups
The mat is so lovely and soft, and it looks great, my 2 year old grandson came in looked at it and lay down on it and said, "Lou its soft, fluffy, I like" . I appreciated the txting and emails advising when the mat had left your factory, and when it should be delivered. Show details · 1
Follow-up · Yes, it’s very easy to clean, vacuums well, or use warm water/dash vinegar : dash dishwashing detergent, to sponge if needed. Very durable No, it doesn’t get hot.
In-depth reviews
Learned about muscle mat approximately abput 2+ years ago, we used to babysit a lot foe a friend and they had a muscle mat in which was very comfy to the point that when the baby sleeps we fall asleep as well. Throughout all my friends and family experiencing parenthood, muscle mat was a companion piece in their household, so it was a no brainer… Read more · 1
to purchase one once we had our own bub.
Love their customer service particularly Carolynne! We had a mishap initially with the colour, then with the sizing, I am attributing it to being first time parents and having sleepless nights. They had been very patient and helpful and kept sending follow up emails and even called us to remind us that we need to collect it in the service depot (we missed the final delivery).
Product has been proven and tested through the years for the bubs me and my husband babysit. My husband would prefer to be in the muscle mat than our friend's sofa when we visit/babysit. It is safe for bubs to play on, very comfortable to lie on/play on, and very easy to clean especially spills which is a normal occurence when caring for infants.
Definite recommendation! And thank you once again Carolynne for your immense patience and understanding. You are a legend!
Made my first order through Muscle Mat for a set of Super King Bedsheets. My package arrived quickly and the sheets are devine! My sheets arrived in an incorrect labeled bag saying “Queen” so I assumed I got the wrong size delivered. I opened the bag to find I had in fact received the correct size but unfortunately was missing the top sheet. … Read more · 1
I emailed customer service and very promptly got a response from Carolynne who provided the most incredible customer service. She genuinely wanted to resolve the issue as soon as possible, was extremely apologetic and wanted to resolve the matter quickly and ensured I was happy with the outcome.
Carolynne very promptly offered to send me a replacement full set of Super King sheets without asking me to send the others back. They arrived shortly after and were correct.
Any company who is determined to ensure their customers are this satisfied deserves public praise. Carolynne went above and beyond with absolutely no hassle. I will not hesitate to order more from Musxle Mat again. Congrats guys, awesome products with awesome service!
Find out how Muscle Mat Relax Mat - Soft Touch Tatami Rug compares to other Playmats
Know better, choose better.
Carolynne who helped me out with my order and products is one of the great humans that exist. After close to 9 months of having done research, looked through various elements and then ultimately deciding the proceed with this product she helped with some dispatch delays and was understanding, courteous and responsive to ensure that I was updated… Read more · 1
and informed throughout the whole process. Upon the product arriving (ahead of the timelines she had provided) I realised my error in colour selection which she was more than happy to help with arranging an exchange. Even with postage return issues due to product size she offered solutions to ensure that we could come to a solution and get the colour for the product I needed.
The actual mat itself is one of the most comfortable things I have put my body on. upon setting up and using this it is more comfortable than my actual bed and managed to fall asleep on it and according to Garman tracking had a 'excellent' sleep score.
Wish I had more space in my apartment to get future rug options, and thank you once again to Carolynne for assistance and looking after me throughout order process - deserves a raise or something for they way in which treats the customers
Positive reviews
Carolynes been amazing help with me ! Fast and effective and kind . Just got a muscle mat for my whanau and i had did the wrong address and quickly asled for it to be corrected and it was done so within a couple of hours of me reaching out . So very helpful , thank you carolyne for your beautiful services , one happy customer (: Show reply
Great product, comfy and soft. 2m x 3m ordered for our baby so we can all spend comfortable time on the foor. Farm design is fun! Pre order took a bit, but super fast shipping once received and excellent communication with the company, shout out to Carolynne especially. Show reply
Highly recommend this mat to anyone!! Great customer service and it’s so soft you could sleep on it. We got the race car track one and my son has played on it everyday since, my other son has just started rolling and he loves being on there and all the bright colours! Be perfect when he starts to walk too. Very happy customer! Show details · 1
Negative reviews
We got the shaggy dark grey muscle mat and don’t get me wrong it is the loveliest thing to lay on and it’s inviting when we got ours we all started to hang out on it and spend more family time. BUT and this is a big BUT… as soon as the mat rug gets dirty it is impossible to clean. The shaggy fibres retain everything that gets into them and then it is no longer nice to have. The concept is great, it was good while it lasted. Until it wasn’t. Show details
It’s OK but not great – the mat is definitely comfortable but it is not stain proof. if you spill liquid it will bead up and wipe away but when my kids drip ice blocks or fling their food around it will stain the mat and not come off with a simple wipe, i am going to try a spot cleaner so hopefully that works, id recommend a darker colour to hide stains
BUYER BEWARE – Buyer Beware – Return Policy is a Scam Order #349358 I purchased the Muscle Matt and returned it because I wasn’t satisfied with the product. I contacted Caroline via email, but she has made it incredibly difficult to process my refund. I returned the item using a private courier without tracking, but I have photographic proof of the warehouse… Read more
staff receiving it. Despite this, she refuses to honor the refund.
I have now contacted their warehouse, who confirmed receiving the return, exposing their lies. Thankfully, I paid through PayPal and will be filing a dispute to get my money back. I am also reporting this to the ACCC for false advertising, as their return policy is deceptive and misleading.
I am very disappointed as a customer and will be sharing this experience across my social media platforms to warn others. Avoid this product and company!"
Recent reviews
Couldn't be happier with my Rugs and Pillows. Came across the designer rug visiting a friend and couldn't get over the softness and comfort and on top of that the price! It is commented on every time someone comes over and walks on it. Loved the large one so much I had to get one for under my work desk and the wheels move quite easy. I can now stand whilst working in comfort! Huge thanks to Carolynne from Muscle Mat for all your help! Show details · 1
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Dear customer, thank you for your feedback which we… Read more