My Flower Shop

Used to be great. Then someone dropped the ball big time. Don't trust anymore, won't use anymore – I have used My Flower Shop for my flower orders for several years now. Placed an order for a birthday as normal, received the usual minimum confirmation information... then zero delivery. Emailed them, no reply. Tried to call, all attempts were met with a 'busy' tone. Never received a reply, still haven't received a reply despite receiving several monthly newsletters. Hopeless.

Do Not Use This Company – Order online - paid and ... no delivery. Sent many emails with no reply and of course phone number is always engaged.

Extremely bad service – Ordered flowers online and they could not deliver. I cancelled my order and they gave me a refund less $15.00. I have emailed 10 times and no response and the phone number is engaged all the time. DO NOT USE THIS COMPANY

Appalling - don't use this business – Flowers ordered and have been paid for and not delivered. No phone calls or emails have been answered or returned. Very unprofessional. I very much doubt this business is bona fide organisation.

very very upsetting & disappointed no delivery made – I ordered a gift basket on Friday 17th Feb to be delivered Mon 20th Feb for my daughters birthday I live in NZ she lives in Australia. I asked for an Am delivery there has been no delivery and I have been ringing their international number no reply +613 88048295 I have tried to email them it comes back no such email address. This is very… Read more

distressing as I can not see my daughter on her birthday and now no gift to brighten her day so disappointing.

Unhappy and upset! – My friend ordered flower for me from overseas a few days before my birthday. It has been over 3 weeks and i haven't received it yet. My friend emailed them twice from overseas and there was no reply. Hence, I called them and spoke to A** and he didn't call me back after I told him what happened. Emailed the head office twice and there was no reply! Absolutely a rip off! and not to mention POOR SERVICE!! Not trustworthy at all!

Absolutely useless, so disappointed – If I could give a half start or no star rating that would be what I would give. I ordered flowers to be delivered for my mothers birthday 1 day prior and in the AM, so plenty of time to arranged........they never arrived, when I contacted them the next day the girl said that she forgot to put the order through - but that she assured me they would… Read more

be delivered first thing the next day and would throw in a box of Chocolates as an apology. Well they were not delivered until 4pm the next day, with no chocolates!! I can't tell you how disappointing this service has been and I will NEVER use this website again!

Disappointing! – I recently ordered a bouquet of flowers to be sent to my cousin for her 21st birthday. The flowers were not delivered to her, neither did I receive a call or email advising me of this. As the flowers needed to be delivered on Saturday, I could not contact the office until on Monday. When I finally managed to get in touch with them, I managed to… Read more

get a refund and some flowers sent to her. However, I am still extremely disappointed!

Bad customer service. Flowers were not great either.

My flowers did not arrive – I placed an order for flowers to be sent to my mum for mothers day. I gave a weeks notice and even requested for them to be delivered on Friday rather than Sunday knowing they would be busy. They did not arrive. Over the weekend noone answered the phone. Today i spoke to them and asked what happened to my order. I was told there was a system… Read more

glitch the day i placed my order and it was missed by the florist, however the system did not glitch when it took the money out of my account! Very disappointing!

unreliable service.

Not to be Trusted – I ordered a dozen roses for my Girlfriend on 13 February to be delivered in the morning on 14 February (Valentines Day). The flowers did not arrive and I was not contacted. The next morning it took 3 phone calls and about 20 minutes on hold for myflowershop to finally give me the explanation that the florist had run out of roses and they would… Read more

refund me, no apology was forth coming.

Terrible service, I will never use myflowershop again. None whatsoever Un apologetic, terrible service