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MYER one

MYER one

2.7 from 116 reviews

Reviews

2.7

116 reviews
5
(31)
4
(14)
3
(16)
2
(4)
1
(51)
  • Transparency
    3.4 (14)
  • Customer Service
    3.5 (13)
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A Tran

A TranSydney, NSW

  • 10 reviews
  • Verified customer

Myer Order

published

I received a giftcard for my Myer 1 points and went online to purchase some items. Process was easy, Myer had the products i was looking for and there were sales on at the time. Great experience and my package is in the mail right now.

Transparency
Customer Service
Krisztina

KrisztinaSouth East Queensland, QLD

  • 2 reviews

Great special

published

I have been replacing my daughter quilt and I liked it so much that I bought one for ourself but it was out of stock online so I called one of the store. They had the kind size and sent it out for me for free in less than a week

Transparency
Customer Service
tina.12131502

tina.12131502Greater Melbourne (Metropolitan), VIC

  • 8 reviews
  • Verified customer

Exemplary service

published

I have ordered a beauty Finesse LED mirror through Myer website.
I could not find this item anywhere in their physical stores, but through their online store it was ready for click and collect.
The next day my order was ready.
So happy with their service.

Transparency
Customer Service
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ServiceDr

ServiceDrGreater Melbourne (Outer), VIC

  • 3 reviews

Cannot change personal details

published

This is indicative of a poor loyalty software system. I get sent emails from Myer One to change my details, but when I reply using my email address, it does not recognise the email address to which the Myer One software (and its outsourced provider) used and the associated link. there is no set time to correct it. So I try to find a phone number-impossible. I find this absurd in an economy now that relies so much on excellent online service. The onfloor staff have so much to worry about , they certainly do not need this flawed system creating extra hurdles. Honestly guys, get your act together!

Customer Service
Michael C.

Michael C.

  • 3 reviews

Dinner plates

published

Purchased a beautiful dinner set
Delivered all broken. Poor packaging. Contacted customer service and was told to bring in for a refund. Wasn’t able to buy another as it was on sale but great customer service

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Sirvana

SirvanaPerth, WA

Myer One points rort

published

In September I received an email informing me that I had earned a $20 voucher but MYER needed my home address. At the time I was very unwell and underwent a series of tests. I was diagnosed with cancer and had a major life saving operation followed by chemotherapy. I have made several attempts to access the points I earned to now be told that some of them have expired so the vouchers they issued, if you can call it that as they never found their way to me, have expired. What I don’t understand is why they had to rely on a physical address when the month before they sent me an electronic voucher for my birthday.

Terrible customer service and zero compassion.

Transparency
Customer Service
Sezbiv

SezbivSouthwest, VIC

  • 2 reviews

Excellent rewards service

published

I love getting my $20 reward voucher, it is released twice a year usually when I am buys Christmas presents which helps a lot! I recommend to everyone. The app is super user friendly and updates rather quickly

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Customer Service
mollyanne

mollyannePerth, WA

  • 4 reviews

What a horrible experience

published

I must have spent over 30 minutes on this app - despite only wanting one specific item. Selecting the item and finding it was simple, but paying for it was a nightmare. Doubt i will use it again. Not user friendly or efficient.

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Customer Service
fletcher2221

fletcher2221

  • 2 reviews

very, very unhappy

published

I have been a paying Myer customer for approximately 57 years and have always thought their customer service exemplary, until I had to deal with Myer One. I rang about 6 months ago, to ask why I have only ever received one reward despite my years of being a loyal customer and a member of Myer One. I was told that I have had several rewards sent to me, but only one ever claimed. I explained I have only received one. I was told - very grudgingly - my "complaint" would be looked into; and that is the last I have ever heard about it . I am now wondering if I can take this matter to VCAT? Any suggestions?

Customer Service
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SSingh

SSinghNew South Wales

  • 2 reviews

Excellent way to get reward

published

Myer One its a great way. Sometimes, I get by anniversary gift card, birthday card, rewards. Very easy to use and all the offers are on the app. And if you lose your receipt then through app one can trace the receipt.

Transparency
Customer Service

Birthday card

published

Every time I went to Myer to claim my birthday voucher they told me I have to do it online and online never was successful. What is the use of sending birthday voucher? to confuse people!!!

M L.

M L.South East Queensland, QLD

  • 2 reviews

Myers needs to take a good hard look at themselves

published

Myer really needs to look at there birthday cards. First, didn't get it until I chase it up. Second, you can't use it on all products in Myers, (defeats purpose of the shopping experience, if I like something, I can't use my gift card on it), thirdly when I shop at Myers now, there are hardly any staff on the floor to help me.

Transparency
Customer Service
Sheetal ch

Sheetal chGreater Melbourne (Outer), VIC

Good bargains

published

Over the days Myer have come up with wide range of offers and sale. Its really affordable for everyone to go buy any home ware clothes and beauty products on massive discounts.

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Customer Service
Sada

SadaGreater Melbourne (Metropolitan), VIC

  • 675 reviews
  • 112 likes

Okay loyalty program

published

This loyalty program hasn't changed so much in recent years. I don't go out of my way to spend more, but I shop at Myer regularly, off and on, so my points accumulate eventually. The more you spend, the higher your tier in the program and if you don't spend, you drop back down the next year. On your birthday, you receive a $10 voucher, which was nice. However I received another $10 voucher for another sale, but the expiry dates weren't correct and I wasn't able to use it. So, it's a bother sometimes.

bev78757

bev78757Launceston, TAS

  • 6 reviews
  • 1 like

Great Loyality Program

published
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Sue C.

Sue C.

  • 2 reviews

Gift card scams

published

I purchased a gift card for a friend on line but the print out I gave them of the order confirmation is not what they can use in store. gift card system is very confusing. Is this a way of taking money from customers and making it so difficult for people to redeem gift card the voucher does not get used. No wonder they are closing stores. Will never buy a gift voucher again.

Transparency
Birba1

Birba1Terrigal

  • 3 reviews

Myer One $10 Birthday Voucher

published

I was very frustrated and annoyed to find out my $10 birthday voucher could only be redeemed on Myer only branded items. I wasn't able to use it before it expired. Why can't the vouchers be redeemed on any item sold in Myer?!

Transparency
Indie H.

Indie H.

  • 2 reviews
  • 1 like

Returning product that didnt work for me

published

I was in Myers yesterday & trying to return a very expensive eye/pencil from benefit makeup-the staff said no cant do-I happen to see Carman the section manager at the time & she was very helpful & sorted out what I needed-Just to say a big thanks to Carmen!

very confusing gift card, cannot cancel and wasting $5 for damn delivery

published

very confusing gift card, cannot cancel and wasting $5 for damn deliver. i do not understand why they have seperate physical and ecard. whats the point of physical card now? all we want is card number and pin. i accidentally purchased physical card and could-not convert to ecard so paying $5 for no purpose. Please make something sensible.

Transparency
trompfy

trompfyGreater Melbourne (Outer), VIC

  • 167 reviews
  • 3 likes

The best card to use at Myers

published

I purchased a card so I can use it every time I shop at Myer Doncaster and Myer Knox so I can earn points and rewards to save up for something when I reach a certain number of points required.

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Questions & Answers

Miriam M.

Miriam M.asked

How do I buy products with my Myer one points?

No answers
Mary D.

Mary D.asked

I just purchased a Tefal Airfryer a couple of days ago, the lady scanned my temporary card.
I also just installed the Myer One app, but that purchase didn’t register.
What do I need to do to credit my purchase?

No answers
Ann Moore

Ann Mooreasked

How do I check on my Myer one account what purchases I have made with awards points? I brought a toaster under a year ago and it is faulty so I want to return it.

No answers

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