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Great loyalty program
Prior to the current Victorian lockdown - our sixth in Melbourne - I shopped again at Myer Melbourne and without any problems redeemed my loyalty discount.
The Myer ONE rewards program is excellent, and I like the range of products at Myer that are mostly good value. Shopping is easy with good service from assistants.
What A Scam!!!!
Tried to redeem my $20.00 Myer One rewards card while I was paying for my on line shopping however the card number would not accept. I contacted Myer and was advised that the card had expired as there was only a one year limit. There was not an expiry date printed on the card and I was told that I was expected to know the Terms and Conditions ?? Also Melbourne had been in lock down for 5 months last year and this time was not taken into consideration! No wonder the Share price has gone south! Customers should be treated fairly!
I purchased a product on line and it arrived three days later , open the product and found it to be defective ,
called Myer one call point and told by operator that he did not know what the procedure was for returns . He said that he would call back and or email after he found out what the procedure was . Yes that's right no phone call or email , so rang again today and told that it would take 5 business days for the marketing place to investigate . Was pretty peeved given the amount of time it took to get through today and yesterday and get n...
False advertising for Click and Collect. Lack of communication
Purchased a personal product in December on Boxing Day 2020 through online. A few days has past no sign of any packing/delivery. Emailed, messaged and finally the person from Myer told me that there are no stock available. Thus canceling my order. I am very surprised to see that they are quick to take my money when stock is not available...
In January noticed a change in status for the same product in a local Myer store. I am naive enough to place a click and collect order as the website promised a maximum 2 days store to store transfer. I hav...e chosen to pick up said product at the Myer nearest to me. 5 days past. No sign of email for collection. Went to the store and the lady said can fork out another $600 to pay for the stock existing in the store right now and return the “click and collect” order with credit that will expired. When I asked roughly when will my order arrived her reply was “only god knows” As funny and entertaining as that sounds I am left empty handed again with $600 gone and no said product. I have called Myer twice and they put me on waiting for over 20 mins. Try to message them through social media but was ignored. I have no choice to post a public post then someone then approach me and said “ your order will be ready soon enough” and that’s it. I think it’s pretty misleading as timeframe is a determining factor when it comes to picking the method to purchase things. If you can’t deliver it within the time frame maybe don’t promise to be able to do so. Very disappointing experience with Myer
Gift card expired, so disappointing
Having spent $1000 to earn a $20 reward, it is awfully disappointing to see it has expired after 1 year. I called to investigate but no joy despite a year of COVID restrictions etc. poor form in my opinion...
Worst Ever Artificial Plants
Myer’s website advertised 30% off for multiple artificial plant buys, but the discount wasn’t applied at checkout. When I emailed for help they just cancelled my order. I tried again & still no 30% discount. The ‘Cooper & Co’ (actually ‘Botanica’ brand) artificial plants arrived today & they are hideous. All 3 plants which are meant to be different species have identical super shiny bin liner quality leaves, the white core of the stem is visible, there are large holes punched at regular intervals along all branches & stems, & massive metal stap...les all over the plants holding them together. The so called ‘Bird of Paradise’ flowers look like small rubber chickens only with much more garish colours. I’m so upset to have these incredibly ugly things in my home until I can return them, & the extreme petroleum smell is making us nauseous. I don’t understand how anyone could offer these for sale to another person.
Pathetic customer service
I made a big purchase ($1500 apprx) on Myer & thought had a wrong MyerOne card number since I couldn't see the transaction on MyerOne. So
1. I called customer care and they advised that its the correct number and points will be given upon dispatch.
2. That didn't happen, so I called them twice again, they said points will be credited upon product being shipped (which also didn't happen).
3. So I tried to lodged it online and that failed too. Note, I was previously able to lodge online and get points back for missing transactions
4. I called ...
Locks you out can’t use terrible
Locks you out you try to reset it the email never comes absolute garbage poorly managed I’m never shopping there again. Try and contact them nothing happens. Sad poor show.
slowest online shopping experience ever
If you order something that you needed within 2 weeks you'd think you'd get it. I was so wrong. Items are sent from stores or suppliers all over Australia, I'm in NSW. Ordered 3 things on the 17 Oct, received one item on 20 Oct; another has been dispatched from Perth WA on 20 Oct and expected delivery on 3-6 Nov - someone must be driving it here; the third item has not even hit the dispatch status yet, it's still waiting on a supplier to send out.
I like Myer - but seriously - your online system is terrible!
Worst online shopping experience by a mile at the expense of the small everyday person!
Had placed an order for 4 items from Myer and upon receiving and opening it, there was one item missing.
I took photos of what has arrived straight away, as well as photos of the package which had Australia Post tape all over it. I sent everything off to Myer asking for a replacement of the missing item and that's when the worst wild goose chase in history started. Basically Myer put in a claim with Australia Post about the missing item and won't offer a refund or a replacement until the claim is sorted.
Now I am the one with the parcel (lucky ...
Delivered Sunday morning!!
Ordered online and everything delivered in days! Arrived Sunday morning. Great service as always! Happy Myer One card holder 20 years! Goods arrived as ordered and using the app is simple and quick.
Unfair and unethical
On "24th" July, I tried to use a Myer One Reward card, that according to the information printed on it!!!!! it expired on July 20 (no day of the month was on the card).
Upon trying to use it online unsuccessfully, then via the telephone, I was informed that it expired on the "3rd" July 20. Hence, the customer service person refused to accept it, even though the "3rd" was nowhere to be seen on the card.
This person refused to accelerate my complaint about this being unfair,
One month after ordering a baby cot mattress, still no idea where it is, my wife has rang their customer support numerous times still can't get any response from them except were told rudely 'Do you know how busy we are" Just Pathetic
Apparently they were advertising an item for sale that wasn't even in stock - like that's our problem
They then offered a refund that we accepted, two days later a star track tracking number appeared but no refund - who knows what is going on with the order now, three weeks later still none the wiser.
So I ring...up on behalf of my wife to find out what the hell is going on today only to be told due to privacy laws they can't tell me a damn thing about the order Will never order anything from these clowns ever again Myer One can go shove it - Dinosaurs trying to get into the online selling game 20 years to late
MYER was my favorite place to shop and for gifts. Been there for over 30 years and service was always great and friendly staff. Discount sales are on all year round.
The reviewer stated that an incentive was offered for this review
Great shopping loyalty program
Great loyalty program for shopping, perks has it all from redemption in-house, online, third party to transfer to other extended partners.
Especially being part of the coles Myer Group, the membership provide so much flexibility in earn for spend.
Questions & Answers
How can I change my email address on my myer card account
Telephone the Myer call centre on 13 69 37 as from reading the 'frequently answered questions' on the Myer ONE section of the Myer website, there's no online way to do it.
How do I claim my Myer One birthday reward of $45?
You can access it via the myer one app.
Also, you can use your MYER one Rewards for purchases online at myer.com.au or in any Myer store – even on sale items. MYER one Rewards cannot be used for purchases made on the eBay Myer store, gift card purchases, credit card payments, Give Registry non-merchandise donations, Mural Hall and some food and service outlets.
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