Myers needs to take a good hard look at themselves
Myer really needs to look at there birthday cards. First, didn't get it until I chase it up. Second, you can't use it on all products in Myers, (defeats purpose of the shopping experience, if I like something, I can't use my gift card on it), thirdly when I shop at Myers now, there are hardly any staff on the floor to help me.
Okay loyalty program
This loyalty program hasn't changed so much in recent years. I don't go out of my way to spend more, but I shop at Myer regularly, off and on, so my points accumulate eventually. The more you spend, the higher your tier in the program and if you don't spend, you drop back down the next year. On your birthday, you receive a $10 voucher, which was nice. However I received another $10 voucher for another sale, but the expiry dates weren't correct and I wasn't able to use it. So, it's a bother sometimes.
Great Loyality Program
This card is a great reward program as there is always offers that are given to all or selected members to get added discounts and the reward giftcards are so easy to get as there is also many affiliates that are giving points if used and one is Caltex so everytime that someone fills up with fuel they get points to go towards a $20 giftcard so that is a quick and easy way to add points. There is also a visa card that is linked to MyerOne and that too is a way of adding more points to get money quicker. I love my MyerOne and it is very rare th...at I am not rewarded with a giftcard each quarter. MyerOne also have an app on the phone that will keep you updated with offers, points earned and holds all the purchased done at Myer incase return is needed without a receipt. One of my best reward programs that I have.
Gift card scams
I purchased a gift card for a friend on line but the print out I gave them of the order confirmation is not what they can use in store. gift card system is very confusing. Is this a way of taking money from customers and making it so difficult for people to redeem gift card the voucher does not get used. No wonder they are closing stores. Will never buy a gift voucher again.
Returning product that didnt work for me
I was in Myers yesterday & trying to return a very expensive eye/pencil from benefit makeup-the staff said no cant do-I happen to see Carman the section manager at the time & she was very helpful & sorted out what I needed-Just to say a big thanks to Carmen!
very confusing gift card, cannot cancel and wasting $5 for damn delivery
very confusing gift card, cannot cancel and wasting $5 for damn deliver. i do not understand why they have seperate physical and ecard. whats the point of physical card now? all we want is card number and pin. i accidentally purchased physical card and could-not convert to ecard so paying $5 for no purpose. Please make something sensible.
Unfair Term and Conditions
Myer/Myer One staff has incorrectly entered my email address (due to typos) since I have joined Myer One, but I was not aware of it until I have contacted Myer One this morning to find out about my egift card for the purchase of Vitamix Ascent 3500i blender. Myer One staff said they have sent the gift card to the email address (which is not an existing email account as it bounce back to them everytime they email me) they have it in their system and that's how I found out my email address in their system is incorrect. As a result, I have asked t...hem to correct the email address and resend the gift card, but they have rejected to resend the gift card and said that's their terms and conditions because I did not have my details up to date. I am extremely disappointed about their response and irresponsibility.
For the 2nd year, my Birthday Voucher has not been sent. Last year I was emailed one after 2 phone calls advising that it hasn't arrived. Strangely enough that same has happened this year also. Sent 2 emails asking if there was a problem - No response in return!! Rang them and was told that it was in the mail!! If it doesn't come in next 3 days - to ring back. Just like last year. Very poor customer service. If it happens one year it can just be a company oversight, but now that it's happened a second year, it makes me think that they just don't sending out bday vouchers by mail anymore and hope the customer won't follow it up. They will be wrong. I will follow it up!!!
RUDE MyerOne Phone staff and Terrible service
I returned a gift my children bought for Xmas with their own money. No myerone card used in that transaction. I was told to buy goods to same value which I did plus some. Found later they had taken points off me for returned items which I had never got points for in first place. Male phone staff was rude arrogant and just didnt want to put in my complaint. Dont put people working phones who really have no customer service idea.
I got a $10 birthday voucher, my MyerOne balance became -985 & the voucher was only worth $6!
After receiving my birthday voucher I logged into MyerOne only to discover my points was -985. So I asked them did I pay for my birthday voucher? I asked them that on the 20/12/18, on the 30/12/18 they said maybe I returned something to that value (I never did). They said they'd find out why & they still haven't given me a reason for the minus points, it's now the 2/1/19. To make it even worse the $10 voucher only had $6 on it, which I discovered at the check out & everything that was supposedly on special in store, wasn't available in store or online!
Never again .. just too much hastle !!
Ordered from online services .. paid for 2 items by mixed payment Gift Card and PayPal ..
The items were sent seperately even though ordered together so I had to wait in 2 days and they still didn’t arrive when they should have ..
Tried to take them back to Myer for a refund , that was a joke as got passed around from pillar to post ..
Have had an email to say part refunded to PayPal but not had info about the refund that was paid by gift card ..
tried to call to be held on phone for over 40 min so gave up
Stores say they have nothing to do with online orders .. service is terrible
They have my money and I would like it back !!
Myer North Lakes
Have to say the Myers store at North Lakes has to be the happiest store in North Lakes . The staff smile they are happy not fake. What ever the manager of this store is doing it’s a credit to him your staff must be treated well , they are a credit to you. I really enjoy shopping in your store.
A Big Thank You to all at Myer One the online service you provide is perfect. You have a great range living in the country I rely on online shopping and Myer one is reliable and on time every time. So once again a very Big Thank You and wishing you all a Merry Christmas 2018 and a Happy New Year!
Hi I ordered an item online that I could not get in store. I have never ordered online before from Myer, I placed my order easily, was informed my order had been dispatched and kept informed all the way, received a text to say my parcel was ready for collection from our local post office.
Very happy with ordering online from Myer.
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Questions & Answers
I didnt use my myerone card when I bought petrol today, can I still get the points, but how?
I already purchased shoes online but didn’t put Myer one card
How do I use my Myer one card to get the points from the purchase I made on line
Why didn't I get birthday vocuhwe from Myer on my birthday 29th May.
Has anyone get it in May?
mine was 13 May and did not receive. but today, received an email with voucher saying "don't forget to use voucher". i cannot see on myer mob app though.
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