- Verified customer
I received a giftcard for my Myer 1 points and went online to purchase some items. Process was easy, Myer had the products i was looking for and there were sales on at the time. Great experience and my package is in the mail right now.
- Verified customer
I have ordered a beauty Finesse LED mirror through Myer website.
I could not find this item anywhere in their physical stores, but through their online store it was ready for click and collect.
The next day my order was ready.
So happy with their service.
Cannot change personal details
This is indicative of a poor loyalty software system. I get sent emails from Myer One to change my details, but when I reply using my email address, it does not recognise the email address to which the Myer One software (and its outsourced provider) used and the associated link. there is no set time to correct it. So I try to find a phone number-impossible. I find this absurd in an economy now that relies so much on excellent online service. The onfloor staff have so much to worry about , they certainly do not need this flawed system creating extra hurdles. Honestly guys, get your act together!
Myer One points rort
In September I received an email informing me that I had earned a $20 voucher but MYER needed my home address. At the time I was very unwell and underwent a series of tests. I was diagnosed with cancer and had a major life saving operation followed by chemotherapy. I have made several attempts to access the points I earned to now be told that some of them have expired so the vouchers they issued, if you can call it that as they never found their way to me, have expired. What I don’t understand is why they had to rely on a physical address when the month before they sent me an electronic voucher for my birthday.
Terrible customer service and zero compassion.
very, very unhappy
I have been a paying Myer customer for approximately 57 years and have always thought their customer service exemplary, until I had to deal with Myer One. I rang about 6 months ago, to ask why I have only ever received one reward despite my years of being a loyal customer and a member of Myer One. I was told that I have had several rewards sent to me, but only one ever claimed. I explained I have only received one. I was told - very grudgingly - my "complaint" would be looked into; and that is the last I have ever heard about it . I am now wondering if I can take this matter to VCAT? Any suggestions?
Myers needs to take a good hard look at themselves
Myer really needs to look at there birthday cards. First, didn't get it until I chase it up. Second, you can't use it on all products in Myers, (defeats purpose of the shopping experience, if I like something, I can't use my gift card on it), thirdly when I shop at Myers now, there are hardly any staff on the floor to help me.
Okay loyalty program
This loyalty program hasn't changed so much in recent years. I don't go out of my way to spend more, but I shop at Myer regularly, off and on, so my points accumulate eventually. The more you spend, the higher your tier in the program and if you don't spend, you drop back down the next year. On your birthday, you receive a $10 voucher, which was nice. However I received another $10 voucher for another sale, but the expiry dates weren't correct and I wasn't able to use it. So, it's a bother sometimes.
Great Loyality Program
This card is a great reward program as there is always offers that are given to all or selected members to get added discounts and the reward giftcards are so easy to get as there is also many affiliates that are giving points if used and one is Caltex so everytime that someone fills up with fuel they get points to go towards a $20 giftcard so that is a quick and easy way to add points. There is also a visa card that is linked to MyerOne and that too is a way of adding more points to get money quicker. I love my MyerOne and it is very rare th...at I am not rewarded with a giftcard each quarter. MyerOne also have an app on the phone that will keep you updated with offers, points earned and holds all the purchased done at Myer incase return is needed without a receipt. One of my best reward programs that I have.
Gift card scams
I purchased a gift card for a friend on line but the print out I gave them of the order confirmation is not what they can use in store. gift card system is very confusing. Is this a way of taking money from customers and making it so difficult for people to redeem gift card the voucher does not get used. No wonder they are closing stores. Will never buy a gift voucher again.
Returning product that didnt work for me
I was in Myers yesterday & trying to return a very expensive eye/pencil from benefit makeup-the staff said no cant do-I happen to see Carman the section manager at the time & she was very helpful & sorted out what I needed-Just to say a big thanks to Carmen!
very confusing gift card, cannot cancel and wasting $5 for damn delivery
very confusing gift card, cannot cancel and wasting $5 for damn deliver. i do not understand why they have seperate physical and ecard. whats the point of physical card now? all we want is card number and pin. i accidentally purchased physical card and could-not convert to ecard so paying $5 for no purpose. Please make something sensible.
Questions & Answers
I just purchased a Tefal Airfryer a couple of days ago, the lady scanned my temporary card.
I also just installed the Myer One app, but that purchase didn’t register.
What do I need to do to credit my purchase?
How do I check on my Myer one account what purchases I have made with awards points? I brought a toaster under a year ago and it is faulty so I want to return it.
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