MySide GEN 9.0

Were we sold a faulty lifetime warranty product? – My wife & I rather than buy a top of the range type matrass at Fantastic Furniture, decided to buy at auction, a new MySide matrass for $1700. My wife whom has stage 3 Scoliosis & Fibromyalgia suffers from terrible nights sleeps and sought to alleviate some of this discomfort by getting my side of the bed firm, & hers not so. We were happy with the purchase & regarding the firm side of the bed I remain happy, but only in this regard…

After 3 months my wife’s side of the bed started to sag where a third of yourself disappears into the bed. So my wife not to complain or cause a fuss, just put up with it, until about three months ago when I saw a Facebook ad from Black Duck beds where segments of the foam cell could be replaced & thought even though it is 2 years on since we purchased this ‘lifetime warranty from store $7000 retail price matrass’ I will enquire as to how Myside manufactures in the hope we may be able to purchase or receive replacement panels.

I spoke to a lady [Name Removed] who was helpful, upon the me telling the aforementioned, her requesting to send through photos of the label, the bed base, whole bed and a ruler down from a broomstick from one side of the matrass to the other supposedly in an effort to assess the sag in the matrass. I was also asked to send through a receipt of the purchase to review.

We were excited to have been listened to & to receive a reply only to be told that A. The matrass was purchased at an auction so no warranty was included. B. We purchased a gen 9 matrass which has a lot of comfort layers C. The measured sagging images are within the accepted tolerance.

This response has been disappointing as we feel we could’ve been notified regarding the fact that it has been purchased new at auction leaving us in the position of an unwarrantable claim before my wife having to lift matrasses up and partly rearrange a small room to do so. Also, I wonder why this ‘exclusive to Forty Winks product’ was at auction leading me to think that the matrasses may have been put to auction as they were a faulty product, & would, even though I didn’t ask Myside or the auction house this would appreciate some clarity on this, as the Myside matrass auction of the day had no details in the auction listing product description from the vendor (Forty Winks distributor?)?

The broomstick tape measure sag measurements taken may satisfy their requirement granted, however the valley my wife sleeps in I think has to be seen to be appreciated.

Very disappointed.