National Capital Motors

Incompetent and unhelpful. With a full year remaining on a 7-year warranty, my Kia developed a fault in the air conditioner fan - a seemingly minor problem, but one entailing significant discomfort and a risk to safety in wet or humid weather. This had happened once before and was efficiently fixed by a Kia dealer in Brisbane. At National Capital… Read more

Kia, no such luck. They admitted liability, but after a long delay told me that the necessary part was unavailable, 'anywhere in the world'. I pursued the matter through Kia Australia Customer Service, only to be told, repeatedly, that the 'dealership' was ordering the part. After some months I sought legal advice, and was told I was on firm ground. But the first step entailed getting quotations from auto-electricians, one of whom proceeded to fix the problem on the spot - at a cost to me of $250. A small price to pay, and perhaps I should have abandoned the warranty issue and followed this course when the problem first appeared. It is now nine months since the problem was identified by National Capital Kia - and theoretically at least, still I wait. What lessons to learn? First, Kia Customer Service is a misnomer. In my experience, 'service' simply entails referring the matter to the 'dealership'. Second, National Capital Kia are evidently unable to fix a problem unless the relevant part is available. They made no effort to rectify the problem by other means. Given the ease with which the problem was fixed by an independent auto-electrician, I think I can fairly describe them as incompetent. Third, National Capital Kia demonstrated a complete indifference to my issue. At best, their conduct and manner were consistently unhelpful, at worst downright rude. All of which leads me to ask, fourth, 'What is a Kia 7-year warranty really worth?'

I was extremely happy with the professionalism shown by Flavio when I purchased my Haval. He went out of his way to deliver it to me 2 hrs from Canberra. Would highly recommend NCM to anyone wanting good service and friendly staff. Jaki from Harden NSW Show details

Great experience with Flavio, very respectful, knowledgeable and worked within my timings to come to my door and provided excellent sales service and after care. 5/5 Show details

I am very disappointed with the service I received from National Capital Hyundai, Belconnen. During my second service, the driver seat foot recliner issue was not fixed as the required equipment was unavailable at that time. The team only provided a temporary fix, and Manager Gilbert gave me his number, assuring me that if the issue occurred… Read more

again, he would arrange for it to be fixed straight away.

Since then, I have called Gilbert three times but he has been unreachable. Today, I received a call from the service team stating that they do not have time and can only book me late in October. This level of service is very disappointing, especially after being assured the problem would be addressed promptly.

After 5 new car purchases (3 for me and 2 for my mother) NCM Belconnen never ceases to disappoint. It has been 13 months since I purchased my latest brand new Hyundai and just over one month since its first service when the battery died. NRMA came out to jump start the car and it has been ok since, however I was informed the battery is dodgy and… Read more

needs to be replaced as a new battery should never fail that soon. NCM have said that as the battery is out of the 12 month warrantee that they would need to test it themselves (they don't recognise the expertise of the NRMA) and then I could PURCHASE a new battery. What a joke. When I buy a new battery it will NOT be through NCM. I only ever return to NCM Belconnen because I prefer Hyundai cars. Potential customers take note - one you have signed your contract and driven out of the showroom they want nothing to do with you, despite being a returning customer. Also, when I took the car in for the first 12 month service, I was told that it would receive a complimentary wash and vacuum. Guess what didn't happen.... I would suggest they do better in terms of customer service but they never have previously so I don't expect them to now.

I bought my Hyundai Tucson back-on 2022 from this dealership and have factory warranty for 5 years. My fuel lock wasn’t functioning properly and was unable to open. Came to the shop requesting to fix or even to look for alternatives on what they can do but sadly the staff name Fab was not very approachable. I tried to maintain my calm even when he… Read more

was not being helpful. He repeatedly said he can’t do anything and said next appointment can only be booked after one and half month. I even requested to have someone to unlock the flue lock temporarily until they find me an appointment but he said No I have to leave the car. I told him I have appointment in half an hour and will come back he then again said NO. I had my pregnant wife waiting in the car she heard all the conversation and even she felt that he was rude. Hopefully this doesn’t happen to anyone else. But this guy Fab is not very nice, very bad experience and doesn’t even deserve any star.

Do not service your car at this place. Very bad communication and work.

Shockingly appalling & unacceptable – I bought a new car there late last year. They had lost the owner's pack, with manuals & spare key. They got a key cut & coded while the replacement shipped. One fob stopped working. When they had it recoded, they lost the key insert. They appear to be making no effort to find it, & refuse to take my calls. While they had the car, I asked them… Read more

to check a tyre that was losing pressure. They sent me home with a SCREW in that tyre, telling me it was fine. Another fob has since stopped working. Avoid at all costs.

Avoid servicing there at all costs – Serviced there twice. First one a year ago seemed ok. Second time they identified a potential diff leak and wanted me to come back for investigation in case it's a warranty issue. They also fouled my brake lines, requiring urgent rectification as I lost braking power (they tried to say the lines were dirty and charged me $20, but the issue was… Read more

actually air in the lines - obvious on braking). I tried for 4 months to book the car back in for the diff leak investigation without any response. Left messages to call me back, online booking requests, called back during the times they suggested, etc. I gave up and went to the dealership down south where they identified that the diff plug was loose. So Nat Cap had failed to put the plug back in properly a year ago and still didn't identify it this year. It cost me money to sort this as it clearly wasn't a warranty issue that Nat Cap suggested. The Kia dealership down south were efficient, professional, and trustworthy. Go there, avoid Nat Cap at all costs.

Helpful service Staffs at Belconnen ACT NCM – Late last October, I purchased a car from Belconnen ACT Hyundai, and my overall experience has been exemplary. Later in November 2023, I had to take my car in for a one-month service, during which an unexpected issue arose with the Blue Link system due to a faulty radio unit. However, what could have been a frustrating situation turned into a… Read more

testament to the exceptional service provided by Murray Brawell and his colleague Jessie.

Murray Brawell, my main point of contact at Belconnen ACT Hyundai, went above and beyond to address the issue promptly and efficiently. Despite the delay caused by the need for a replacement part, Murray demonstrated unwavering commitment by regularly following up with Hyundai and keeping me informed every step of the way. His dedication to ensuring customer satisfaction is truly commendable and made the entire process much smoother.

In Murray's absence, I had the pleasure of interacting with Jessie, whose cheerful demeanor and helpful attitude never failed to brighten my day. Her warm greeting and willingness to assist exemplify the excellent customer service culture at Belconnen ACT Hyundai.

Overall, my experience with Belconnen ACT Hyundai, particularly with Murray Brawell and Jessie, has been nothing short of outstanding. Their professionalism, dedication, and genuine concern for customer satisfaction have left a lasting impression on me. I would like to extend my sincere gratitude to Murray and Jessie for their exceptional service and for making my car ownership experience a positive one.

The Lords of Unprofessionalism and Ignorance! – If you’re willing to pay the top dollar for your car and receive F**K ALL service in return, please get in touch with the most ignorant national capital kia motors at Belconnen. Or if you’re smart and wish to avoid pain and suffering because of these deaf morons. Please look somewhere else for an alternative and save yourselves from unnecessary… Read more

hassle and be treated as a proud customer where they genuinely appreciate your money and business. I understand that this virus has apparently spread everywhere in Canberra and due to which Canberrans may struggle to find a genuine dealer. However, I found out that John Mcgrath Kia at Woden is apparently a lot better alternative, if you’re willing to buy a Kia in Canberra.

A mate of mine booked his Kia Carnival in late 2023 with Kia Woden and it only took him 2-months to get it which was also fitted with all the bells and whistles he requested for and most importantly he paid a significantly lower price than I did at Kia Belconnen.

On top of that, my waiting period was close to 8 months. When I picked up the car, there were already 20 kms on the clock. It had a thin layer of dust on it, fingerprints all over the car, the arm rest had some sort of black dirt on it as well. Being excited about picking up a new car, I decided to let it all go at the time which turned out to be my biggest mistake. In addition, if you buy second hand car from a dealer these days. As a courtesy, you’re provided with a full tank of fuel as you drive off in your vehicle. Not this place as I bought a 75K car and the car had less than quarter of a tank worth of fuel when I left national capital kia Belconnen. If being cheap was a competition, these guys would win the first prize! At the time of payment, I also paid for a pair of side steps which I was never told that it may take up to a month to get them installed due to severe shortages of staff and appointments. Only after I paid for them, I was told the waiting time to get the steps installed was more than 4 weeks. Again, I let it go and booked an appointment for installation in four weeks. Little did I know that the height of shameless was yet to be seen. I dropped off my car for side steps installation in the morning on the day of appointment which was booked more than 4 weeks ago. These idiots returned the car AS IS in the evening and stated that the side steps are locked in an inaccessible site and hence couldn’t be installed. And, I would need to reschedule the appointment and wait another two weeks before it can be done. I was furious and asked for my money back right away. I was then told, the sales manager wasn’t available to talk about the refund and I would need to contact the sales manager to request a refund.

You wouldn’t believe, it has been two days since I lodged a written complaint, made multiple phone calls and I am still waiting to get my money back.

So basically, national capital motors aka Kia Belconnen is just an atrocious place to shop for your car. You’ll not be valued, they’ll take your money with a big smile and then you’ll be chasing them to get your issues resolved with zero outcomes. I wouldn’t want anyone to go through the unnecessary mental stress and then chase these thieves to get your own money back for days.

Please do yourself a favour and go somewhere else!!!

Never Again – To National Capital Motors Belconnen, I appreciate the fact you are very attentive to the overdue service of my vehicle. If you were as attentive to the actual service I might actually return it to you. In the past I have had had so many issues with yourself and Mitsubishi Motors Australia Limited that I have eventually decided to either go… Read more

elsewhere or do the maintenance myself. This is a condensed list of all the issues I have had in the last three and a bit years with you as my service agent on a brand-new Mitsubishi Triton; - several turbo inlet o-ring failures [I think last count was about 8 times] including one intercooler complete. - complete replacement of the shrinking vinyl floor - more than a couple of loose turbo outlet hose connections, including a recent turbo inlet leak. - loose engine mount bolt, leading to two successive trips to you due to the damage caused to power steering pump and the turbo outlet hose. - I think I gave up somewhere in 2022 on the audio unit malfunctions after being replaced at least 4 times. It is still the only feature of the vehicle that I have constant issues with and that Mitsubishi won't remedy. If you have done even a minute of research, you will find all Mitsubishi Triton owners since the MR version weas released have had enough of the dismal performance of the Kenwood unit installed, even after MMAL's supposed better replacements. -Turbo failure around 75,000km which by the sound of things is on its way out again. - I have in my possession one of your apprentice's tools, a combination ratchet spanner that rattled around and bugged me for a good 500km before I figured out where the noise was coming from. It was sitting right next to my windscreen wiper. I shan't be returning it as I consider it as part compensation for the need to replace my audio head unit that refuses to perform as intended and Mitsubishi refuses to accept responsibility for. - I have not once had my vehicle returned with at least a wipe down of the bonnet area, let alone a good wash. There are still stains on my front guard from oil that hasn't been cleaned from where your service person has leant on the vehicle. Many times I have also had the car brought to me reeking of diesel fuel, instead of that nice "freshly serviced" smell. - on top of all this, your "loan car" policy in three years has only been available twice and the other times I have had a good deal of walking from my place to yours or caught public transport. You do not have enough loan vehicles in your possession to cater to the needs of your clients, they are either booked out months in advance or there is some glitch in the system that eventually tells me there are none available, the day I get there.

To top all this off, my wife had her car serviced there with Haval and not only did it take a return trip to get the service reminder turned off [plus the time it took for them to figure out how to do it], they also didn't screw the air filter lid down properly, with one clip stuck underneath the cover. They also rotated the tyres but didn't calibrate the pressure sensors, leaving us confused as to why a particular tyre was flat yet it was overinflated, because it wasn't the correct wheel. We were left to figure this puzzle out ourselves using the internet and some brains which apparently are lacking in your facilities.?

With this kind of history on a brand-new vehicle, and abysmal lack of attention to another, why would I keep taking them back to you for servicing? You need to pick up your game, get onto the manufacturer with some more gusto to keep the customer happy, or you will keep losing the likes of me to other more reputable service agents who actually care.

NATIONAL CAPITAL MOTORS - Terrible Vehicle Servicing Attitude by staff – I would not recommend these guys. They use hook-bate methods like sending cold-call emails with your vehicle details and a sevice time and date, and asking you to confirm the booking when you have never even contacted them. When you do use them for a vehicle service they over service the vehicle (charge for things that don't exist) like topping up… Read more

the power steering fluid when the car has electric power steering. Or charging for an air conditioning service whe specifically instructed not to do as a service had only just been done by an 3rd party air-con specialist. When challenged, the service managers become very aggressive and defensive. You pay for unnecessary things like a video of the mechanic (sorry 'service technician') looking at the underrside of the car and mumbling things like, "..everything seems ok here". You are betting off getting your vehicle serviced by another Kia or Hyundai workshop on the southside.