Navman MiVue 1000 Sensor XL Questions & Answers
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After reading some of these reviews, I think there's a theme happening when it comes to the sd card.
We bought an sd card as per the instructions, and on some occasions it works/records.
However, the problem is the sometimes part. It takes about 30 to 60 min to get it right, which involves turning it off on, removing the sd card, formatting it 50 times, and then it might work.
The fact it doesn't do what we paid for it to do is concerning.
Hi James, Thank you for reaching out to us. Please head over to our online self-help resource at external link where you can find an answer to most of your questions and concerns. If you can’t find an answer to your question, send us an email at pcnsupportaus@navman.com.au and our dedicated service team will be more than happy to assist with any further questions you may have.
If we can be of any more assistance, please don’t hesitate to let us know!
Kind Regards, The Navman Team
I’ve just bought the miVue 1000 and have gone to set it up in the car and it does not turn on.? I’ve tried it in several different cars and nothing.?
Hi Tegan, Thank you for reaching out to us. Please head over to our online self-help resource at external link where you can find an answer to most of your questions and concerns. If you can’t find an answer to your question, send us an email at pcnsupportaus@navman.com.au and our dedicated service team will be more than happy to assist with any further questions you may have.
If we can be of any more assistance, please don’t hesitate to let us know!
Kind Regards, The Navman Team
I have tried 3 different sd cards in my new navman 1000 xl and every time I go to format it I keep getting sd card error
Hi Patrick, Thank you for reaching out to us. Please head over to our online self-help resource at external link where you can find an answer to most of your questions and concerns. If you can’t find an answer to your question, send us an email at pcnsupportaus@navman.com.au and our dedicated service team will be more than happy to assist with any further questions you may have. If we can be of any more assistance, please don’t hesitate to let us know!
Kind Regards, The Navman Team
I purchased a Navman Mivue1000 sensor XL Dash Cam and installed today. The on screen picture is terrible, its got a blue tinge is there a way to fix it ? I will send back for another brand if this normal.
Duh !!! Tiny piece of blue plastic stuck over over lens.
Hi Rod B., Thank you for reaching out to us. Regarding your concern, the blue bit of plastic to protect the lens could be causing the color difference and is why it appears to be tinted blue. If the lens cover is still on, please peel off the blue plastic off the lens.
If you will have any other concerns, you may send an email to our email support team at pcnsupportaus@navman.com.au for further assistance. Thank you.
Kind Regards, The Navman Team
When trying to connect my Mivue 1000 dash cam when i select the network it comes up with no connection. i have turned on wifi on phone and dash cam
Hi Colin K, Thank you for reaching out to us. Please head over to our online self-help resource at external link where you can find an answer to most of your questions and concerns. If you can’t find an answer to your question, send us an email at pcnsupportaus@navman.com.au and our dedicated service team will be more than happy to assist with any further questions you may have. If we can be of any more assistance, please don’t hesitate to let us know!
Kind Regards, The Navman Team
I installed a Sandisk Ultra microSDXC UHS-1 card in my dashcam and a error message keeps coming up. Tells me to format the sd card which I do and the message still comes up. Is this card compatible?
Hi Chris, Thank you for reaching out to us! Please head over to our online self-help resource at external link where you can find an answer to most of your questions and concerns. If you can’t find an answer to your question, send us an email at pcnsupportaus@navman.com.au and our dedicated service team will be more than happy to assist with any further questions you may have.
If we can be of any more assistance, please don’t hesitate to let us know!
Kind Regards, The Navman Team
my mivue 1000 sensor xl stop on connected to USB
Hi KYRIACOS, Thank you for reaching out to us! Please head over to our online self-help resource at external link where you can find an answer to most of your questions and concerns. If you can’t find an answer to your question, send us an email at pcnsupportaus@navman.com.au and our dedicated service team will be more than happy to assist with any further questions you may have.
If we can be of any more assistance, please don’t hesitate to let us know!
Kind Regards, The Navman Team
After formatting the device it records correctly. When I turn off the vehicle and then start another journey the dash cam displays the error message SD card error please format it. Using a Sandisk High Endurance card.
Hi Alex, Thank you for reaching out to us! Please head over to our online self-help resource at external link where you can find an answer to most of your questions and concerns. If you can’t find an answer to your question, send us an email at pcnsupportaus@navman.com.au and our dedicated service team will be more than happy to assist with any further questions you may have.
If we can be of any more assistance, please don’t hesitate to let us know!
Kind Regards, The Navman Team
Parking mode has stopped working after the last firmware update. Tried resetting, disconnecting and reconnecting power with no success. Wiring is all correct and battery is only 6 months old. The green light is lit in the smartbox lll so it’s certainly not a power issue. When I select parking on the dash cam, I get a message stating that I need a power source for parking mode to work. I’ve disconnected the smartbox as the dash cam led screen remains active after turning off the ignition. Any help would be appreciated.
Hi Sam, Thank you for reaching out to us! Please head over to our online self-help resource at external link where you can find an answer to most of your questions and concerns. If you can’t find an answer to your question, send us an email at pcnsupportaus@navman.com.au and our dedicated service team will be more than happy to assist with any further questions you may have.
If we can be of any more assistance, please don’t hesitate to let us know!
Kind Regards, The Navman Team
Had this dashcam for about a year never really worked properly, constantly get SD card error on the screen only in the mornings and night works fine in the afternoon I don’t understand I’ve been through 6 cards all formatted reset the device sent back to Navman still same problem dashcam just doesn’t work in the mornings or night terrible model don’t get it waste of money
Hi Rob, Thank you for reaching out to us! Please head over to our online self-help resource at external link where you can find an answer to most of your questions and concerns. If you can’t find an answer to your question, send us an email at pcnsupportaus@navman.com.au and our dedicated service team will be more than happy to assist with any further questions you may have.
If we can be of any more assistance, please don’t hesitate to let us know!
Kind Regards, The Navman Team
My MiVue dash camera detects a speed camera in the same area, near my home when there is non.
Hi Gene, Thank you for posting your query. Please check if it is custom safety camera. To view detailed information on a custom safety camera, press Menu> Safety Cam > Custom Safety Cam, you can press the up and arrow to select and you have the option to delete the Custom Safety camera.
Please also send an email to our email support team at pcnsupportaus@navman.com if you will still have problems with the device so we can further assist you.
Thank you.
Kind Regards, The Navman Team
What’s the correct app to use for the MiVue 1000 sensor xl I’m having difficulty syncing my wifi
Hi Steve, Thank you for reaching out to us! Please head over to our online self-help resource at external link where you can find an answer to most of your questions and concerns. If you can’t find an answer to your question, send us an email at pcnsupportaus@navman.com.au and our dedicated service team will be more than happy to assist with any further questions you may have.
If we can be of any more assistance, please don’t hesitate to let us know!
Kind Regards, The Navman Team
New dashcam, Navman Mivue 1000 xl works well but the video is blue, not natural colour. How do I fix it? Connected wifi to dashcam as no internet, how can I change it to internet connection all the time? Thanks, Don.
Hi colndon, Thank you for reaching out to us! Please head over to our online self-help resource at external link where you can find an answer to most of your questions and concerns. If you can’t find an answer to your question, send us an email at pcnsupportaus@navman.com.au and our dedicated service team will be more than happy to assist with any further questions you may have.
If we can be of any more assistance, please don’t hesitate to let us know!
Kind Regards, The Navman Team
Hey man, there is a blue transparent sticker in front of the camera lens, just peel it off
How do I change the resolution for the rear dash cam video files? I only want low resolution videos for both front and rear dash cams, but when I change the video format to low resolution, it only changes the format for the front dash cam. The rear dash cam videos remain as high resolution and the file sizes are more than double the front dash cam video files.
Hi Sam, Thank you for reaching out to us! Regarding your concern, unfortunately, it is not possible to change the resolution of the rear camera. For any other queries, you may also send an email to our email support team at pcnsupportaus@navman.com.au.
Kind Regards, The Navman Team
I have the MiVue 1100 Sensor XL DC, although I am happy with the Preimium Alerts, since I have had the device I have never had a Safety Camera Alert. I have switched on alerts on the device but no joy. I have 2 of these, one for my wife's car and both units do not give alerts for safety camera in either the beep or voice for alert mode. Is this a fault for both or am I missing something on the set up menu.? Both are running the latest firmware. Otherwise very happy with this model.
Hey Wayne, It will alert you to fixed cameras, and mobile cameras have to be manually entered and then the MiVue will remember for the next time. If it’s not alerting you to fixed cameras then it could be a fault or maybe you need an update as was sent to my app on my phone. I uploaded the update and it worked fine. Cheers hope this helps.
Hi thanks Mark. It does not alert me to fixed cameras. Both of the 2 units I have don't alert for fixed cameras and no update for camera alert have appeared on the app. I did get notification of the firmware update though and have successfully done this. When I connect to either unit with the app it tells me that the camera data is up to date. I am awaiting a response from Navman. So just confirming, your Mivue alerts you to fixed speed and red light cameras?
Hi Wayne, Thank you for reaching out to us. We are sorry to hear that you are not getting safety camera alerts on both units. For this case, please send an email to our email support team at pcnsupportaus@navman.com.au with your Full Name, Phone Number, Shipping Address, Serial Number, Date of Purchase, Firmware and Safety Camera version and we will arrange your device to be sent to our service center for assessment.
To get the Firmware and Safety Camera version, please go to the Menu screen>System>Version.
Thank you.
Kind Regards, The Navman Team
Thank you, I have contacted support and updated the firmware. I will wait and check if this solves the problem once I can drive further than 5km!!
Hi Wayne,
Thank you for giving us an update.
Hopefully, the latest update will resolve the problem. Otherwise, please contact our email support team again so we can further assist you.
Kind Regards, The Navman Team
How to insert the sd card
Hi Nicholas O., Thanks you for reaching out to us. To insert the SD card, hold the card by the edges and gently insert it into the MicroSD card slot located on the side. In case you wish to remove it, gently push the top edge of the card inwards to release it and pull it out of the slot. If you need further assistance, then please contact our email support team at pcnsupportaus@navman.com.au.
More great and keep safe.
Kind Regards, The Navman Team
Hi since the latest update of my Navman Mivue 1100 sensorXL last month ie. May 2021 I am having issues with the camera. Before the update the camera screen would turn on when I started my car. However , now when I start the car the screen on the camera does NOT switch on automatically. I have to manually press the first button from the left on the camera every time to turn it on. I checked the settings in the camera and the screen mode is on "Always on". Could you please provide some advice on how to rectify this. Thanks in advance.
Hi Jatin Bir S. Thanks for reaching out to us! Please head over to our online self-help resource at external link where you can find an answer to most of your questions and concerns. If you can’t find an answer to your question, send us an email at pcnsupportaus@navman.com.au and our dedicated service team will be more than happy to assist with any further questions you may have.
If we can be of any more assistance, please don’t hesitate to let us know!
Kind Regards, The Navman Team
Hi, Thanks for your reply. However the link for the self-help resource mentioned above is not working (Error message- Page not found). Could you please check and share that again. Thanks.
Hi Jatin Bir S. First, we would like to apologize for the inconvenience. Kindly try the link external link to access the self-help resource. Thank you. If you need further assistance, please don’t hesitate to let us know.
Kind Regards, The Navman Team
Hi. Can you switch off the Premium Safety Warnings. There’s just too many railway crossings and schools around my home and they’re driving me crazy. The speed camera alerts are fine. Also, I have a Samsung pro 132 GB SD U1 10 card that works well in mivue 850dc.
I'm not too sure. I took my dashcam back as it was faulty and end up buying a Garmin.
Hi Mick, Thank you for reaching out to us! Regarding your query, we are sorry to inform you that there is no option to turn off the premium safety alerts on the MiVue1000 Sensor XL. However, we will pass on the feedback to our development team.
For the list of memory cards that are compatible with the MiVue1000 Sensor XL, please refer to the link below: external link
For any further queries, you may also send an email to our email support team at pcnsupportaus@navman.com.au.
Thank you.
Kind Regards, The Navman Team
This is a long question, several statements and a lot of feedback.
Given their website is so incredibly vague - features, functions, capability, etc. I think they are doing a great job at keeping everyone expectations low, and if something doesn't work, it must not be able to do that.... Really unimpressed so far...
Today I am going to buy Smart Box today and finish this this backwards dashcam installation...
What Dashcam wouldn't come with a builtin battery to provide monitoring while you go into the shops? Every Chinese model from $60 - $180 on Gearbest.com and GeekBuying.com have the capability to record without $$$ extra part that requires installation by an auto-electrician!
PLEASE UPDATE YOUR WEBSITE DESCRIPTION FOR - EACH ACCESSORY, INC. DETAILED FUNCTIONS, CAPABILITY & EXAMPLES. - EACH DASHCAM - INC. EXAMPLE SCENARIOS AND CONFIGURATION AND WHETHER IT REQUIRES $$ ACCESSORIES!
Please create a comparison page that shows DETAILED specifications and differences between devices, to assist when purchasing. WHY? Why should I get the mivue 1100 XL when I could buy 860 or 765? You charge A LOT of money for your products. The 1100 XL model number doesn't even make sense. It should be 1000 XL DC! Why don't you mention anywhere the MIVUE A50 rear dash cam anywhere? Why don't you mention that on your rear windscreen mount accessory page? Why don't you fix consistency with windscreen and windshield as it looks like a different product that is not included!
What's in the box? I have no idea as the list is incomplete. My mate even commented as wasn't sure if he needed to buy extra cables, mounts, looms, etc as were not listed on the box.
Come on Navman! You aren't a non-english speaking cheap Chinese knock-off company (are you?), so why have such a dodgy website that details only 50% of what your devices and accessories can do??
And what is that second black rectangular rear windscreen mount??
PS. No one calls it a "windshield" - only Americans! Everyone else (majority of the globe) says "Windscreen"! Is it a 'windshield wiper' or a 'windscreen wiper'? Great, now you understand.
I have put off getting a dashcam for 3 years as it was just too hard. Why pay $450 + $75 when I can just spend $150 for deluxe Chinese model that does 250% more than navman, and has a cable that can be connected to vehicle battery AND a builtin battery!?
Here's an idea Navman, a portable battery can even be at the end of a cable like a powerbank! Have a fancy navman logo on it, and make your disorganised dashcam system TRULY PORTABLE BETWEEN CARS! Phwoar!
Hi Damien, I am sorry you have been unhappy with your purchase and our website information. If you scroll down on a product page, you will see a list of all features, as well as a comprehensive list of box contents. you can also view this on the bottom of the box. we state all accessories that come with our devices, if something such as a "loom" is not listed, then it does not come included in the box.
The MiVUE1000 Sensor XL comes with both a traditional suction mount, and a permanent 3M mount. You can also compare any product on our website by clicking the "compare" button next to the price, which will compare all features.
If you require any support or have any queries about our products, what's included in the box or about features our support team is always happy to assist you.
However, we will pass your feedback onto the web team for review.
Regarding the Super Capacitor, this is a common feature in high end Dash Camera's (not just in ours but also other reputable brands such as Thinkware and Blackvue), as Super Capacitors can operate in a greater range of extreme hot and cold environments when compared to a lithium battery.
Regarding parking mode, all Dash Camera's require an auxiliary power source for parking mode to function (we have looked at the two websites you have mentioned above and all models require auxiliary power for parking mode to function).
Thank you for your suggestion regarding the powerbank for dash camera's. We do not sell these but they can be found online and generally retail for around the $300 mark.
Thanking you for your feedback. The Navman Team
Power bank at 10k retail for $30-$50. 20k power banks retail for $80-$120.
Probably not safe leaving a cheap power bank in car on a hot day... we would recommend a power bank designed for dash camera's, like this for example external link
I'm bit concerned about what going on with my device because the parking mode seems to be not working despite its connected to the smart box. As per Navman support I have enabled the parking mode in the device but no luck. As soon as I switch off the car the device is switching off. I have even replaced the device and smart box but still it's not activating. What am I missing?
Just to be clear that I have Navman MiVue Smartbox 3 and Navman MiVue 1000 Sensor XL GPS Tagged Dash Cam.
Hi TMJ, We are sorry to know that you are having problem in powering up the device through the Smartbox while in Parking mode. Not to worry, we are here to help. To further isolate the problem, please perform the following troubleshooting steps:
If the Smartbox is not providing power when the car is off, start the car and check if the smart box LED turns green. If Yes: The time settings on the smart box may be set to off. change it to 6, 12 or 24 hours for Smartbox III. The battery voltage may also be too low. You can lower the voltage setting on your Smartbox via the small switches to see if this helps.
If No: The Smartbox is not installed correctly or may be faulty. If your smart box was installed by a professional, please have the installer check the wiring connections and test the device, if they determine its faulty please send an email to our email support team at pcnsupportaus@navman.com.au with your full name, phone number, shipping address, serial number date of purchase and we will arrange your device to be sent back to our service center for assessment.
If you have installed the Smartbox yourself, please double check the installation and ensure the red wire is connected to an accessory fuse that remains on when the car is turned off. If this does not resolve the issue, please contact our service team via the above email, and they will be able to further assist.
If you could also provide any reference number from contacting us, this will also allow us to assist further.
Kind Regards, The Navman Team
Hi, Really appreciate your reply. Can you confirm that your statement below is correct? You have asked to connect the RED wire to an accessory fuse that remains ON when the car is turned off. As far as I know, the accessory fuse will not get current when the car is turned off. If what you say is correct then what is the difference between YELLOW wire and RED wire because both will get continuous power all the time.
"If you have installed the Smartbox yourself, please double check the installation and ensure the red wire is connected to an accessory fuse that remains on when the car is turned off."
Hi TMJ, My apology for the typo error. It must be the Yellow wire that connects to the fuse from which the power is supplied even when the vehicle is turned off, such as the emergency flashing hazard lights, interior and door lights etc. The RED wire (ACC) must be connected to the fuse from which the power is not supplied when the vehicle is turned off, such as the indicator lights.
We recommend that you have an auto electrician to install the MiVue Smart Box or best to reach out our support here; pcnsupportaus@navman.com.au with your details so we can arrange your dashcam and Smartbox to be sent to our service center for free testing and fix. Replacement will be provided once the unit confirmed to be defective.
We're sorry for any inconvenience and hope we can help resolve your problem.
Kind Regards, The Navman Team
Thank you for the clarification. Let me be very clear with you about the test that I have performed where I'm really disappointed now. I'm an engineer by myself so I think I'm more thank qualified for this test. I have tested 3 smart boxes now and all of them I have directly connected the black wire to negative terminal of the battery and yellow wire to positive terminal. As soon as I connected the green light switched on and the switched off. So basically the green light is not ON when I connected the yellow wire. This is same for all 3 devices and I'm helpless now. Can you tell me what's wrong?
In simple terms. The green light switches on for 1 or 2 seconds and then switches off whenever I connect the yellow wire. If I connect both yellow and red wires then the green light is ON and the device is working fine. If I only connect red wire then no green light at all.
Hi TMJ, Thank you for providing us the detailed information about the current connections and setup that you have. Based on the information that you had provided us, it seems that you have directly connected the black wire to negative terminal of the battery. Please be informed that the ground or black wire must be connected to any metal part of the car and not to the battery.
In case that you will still have problems with the device and with the Smartbox, please send an email to our email support team at pcnsupportaus@navman.com.au and we will arrange the device and Smartbox to be sent to us for free test and fix.
Kind Regards, The Navman Team
I'm really disappointed about your answer. Of course the black wire is connected to the metal part it's the figure of speech we say terminal. Please don't redirect the issue here and how come all 4 devices are not working as your instructed? Do you want me to get a 5th device as well and try?
Hi TMJ, We have already raised the case to the higher department for further investigation. Rest assured that we're doing our best to expedite the resolution to your concern. You will be directly contacted on your email/phone number to discuss an alternative remedy. Your patience and cooperation are highly appreciated.
Thank you! The Navman Team
Given their website is so incredibly vague - features, functions, capability, etc. I think they are doing a great job at keeping everyone expectations low, and if something doesn't work, it must not be able to do that.... Really unimpressed so far...
Going to buy Smart Box today and finish this crap...
What Dashcam wouldn't come with a builtin battery to provide monitoring while you go into the shops? Every Chinese model from $60 - $180 on Gearbest.com and GeekBuying.com have the capability to record without $$$ extra part that requires installation by an auto-electrician!
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