Broke our driveway at a job and refuse to pay for issue the driver caused, have to take it further to chase our moneyThese guys have amateur hour drivers coming to your workplace or home and destroying driveways , spouting etc , they have no idea what they are doing don't trust them on your property when you are not home or at a job. Worst service and keeps ignoring emails and calls to get away with damages. Worst bin company I have ever dealt with . Plenty of other companies that have set fees and don't charge extra at the end of pick up also. they act cheap then charge more
They Delivered Quality, ...Again!Over the recent long weekend, I rented a 6m Skip and this was my fourth (4th) skip rental from Need A Skip Now over the past 5-years. My four (4) experiences have always been excellent. The bookings have been easily understandable with lots of info, they deliver and pick up on time, the Skips do the job as expected, and their drivers have always been courteous and professional. I will use Need A Skip Now again, without hesitation. Highly recommended service.
Great experience - my goto skip provider going forwardAfter being let down very badly by Jims Skip Bins (separate review) I needed a skip urgently as I had worker scheduled. Need-a-skip-now are very well named. Easy/quick quote and confirmation and timely prompt delivery as promised. And for once a really nice delivery experience (polite/helpful and timely). This will be my goto skip supplier going forward.
Easy to deal withOrdered a skip which was delivered on time. Had to change the pick up day at the last minute and they were very accommodating and no extra cost. Great service
Damaged skips- Not to be trusted!This review is keeping the 'Need a Skip Now' company accountable for the product that we received to an industry standard that's acceptable.
This company has pictures on their website of the skips they offer their customers. We ordered a skip from the website and received a skip that was significantly damaged on all sides with considerably concave sides and a large convex bottom. This greatly minimised the load capacity for the soil disposal that we required and our contractors described that they had never seen such a damaged skip before.
Ou... Read morer order was on a weekend which had been prior booked with our contractors, so we had to use what we had and contacted the company via phone on the Monday to discuss this issue. We were told we should overflow the current skip and offered no further options for reimbursement of the significant amount of space that was lost. Overflowing a skip is against the law. Skip hire companies must comply with regulations. Overflowing a skip is dangerous, illegal and costly. It is especially hazardous when an overfilled skip bin is in transit on the truck, as debris can fly out and land on the road or hit another vehicle causing an accident. It is also very unfair to the drivers to put them in this position when they pick up the skip. Need a Skip Now charged $500 for a 2m skip that other companies charge approximately $300 for the same product removal. To receive a skip with such damage and loss of space was a large inconvenience to our contractors and on the job. Following the phone communication we sent a follow up email seeking reimbursement for the amount of 20% of the purchase price for the space lost. Through responding emails we were told we would receive no reimbursement/refund for the space lost; however they would provide $30 off the next skip ordered (as they also agreed we had lost space)- see correspondence attached. Their address listed on google, their website and IG is incorrect as they are not located at Lot 7, 30 Bond St Mordialloc. Unsure where this business is is actually based. This company is not to be trusted and does not treat its customers well. We will not be ordering through them again. We would urge this company to post pictures of the skip they sent us on their website to show customers a realistic view of the skip they will be receiving upon order. We completely understand skip bins get knocked around a bit; but when you lose 20% of the capacity of the bin it's just unfair on the customer. I'm sure they receive complaints like this quite often, as they are well rehearsed in their responses. Steer clear dodgy operators. See attached photos of the skip received and correspondence.
This company cant be trustedBe careful that you receive what you ask for, they may just give you a larger skip then you budgeted for and then charge the difference: it happened to us this week (first week of august 2022). We have used Need A Skip Now many times in the last few years. They have previously been great. recently they were unable to provide us with the skip size we requested, and so gave us the next size up. When we called to arrange for that skip to be picked up and another dropped off, we discovered that in order to proceed with the next booking we here requ... Read moreired to pay the difference we "owed" on the previous skip. Our lease is ending and we had no choice but to find the extra money. I wonder if we only fill the next half way whether they would refund the difference? Ha.
Finally Customer Service that CaresOrdered couple of skips already, however the difference I felt with NeedaSkipNow is their customer service. Their Office Team is second to none, very polite, caring & respectful, will definitely order again as very easy to deal with.
Skip was delivered later than it was booked forA skip was booked for first thing in the morning, and it arrived almost 1 1/2 hours later, I did not get a phone call advising the delay. I had other contractors on site, that couldn't commence work, as the first job was to load up the skip. I almost called to cancel the skip, but it eventually arrived.
Awesome!!Ordered one bin which wasn’t enough! Called them on the same day and they picked up the full one and delivered me another within 2 hours! What a great service! Thank you so much!
Reliable, efficient and professional!We booked another company for a delivery on Tuesday and bin was nowhere in sight even on Wednesday afternoon. Our renovation work got held up as we need to remove the rubbish before our new materials can come in. The guy kept giving us excuses after excuses. I got fed up and called Need a Skip Now at 4.30pm and asked if they can do a delivery the next day. They said yes and the next day, the bin arrived at 7.30am! How good is that? The driver was super careful as our driveway was rather narrow. Really professional and efficient!
Great service!Very easy company to deal with, had no issues, delivery was quick & efficient and the driver was very friendly. Definitely recommend!
Online Booking 24/7, Friendliest Skip Bin Drivers, Convenient And ReliableBooked a bin online, late Friday eve (mind you: needaskipnow is a fully set up online quoting and booking platform), bin arrived on Saturday before lunch. Driver was very friendly, asked where we need the bin and took great care around our trees and driveway. When we asked for extension of hire, (as we only paid for 5 days), we were given 2 more days free of charge, due to their current Winter Special 7 day hire. We were very happy, we didn't know about the special, but customer service on 1300 605 624 (who are always there Mon to Sat), informed me of a special.
Very professional, very kind and friendly people work there, with a care factor. Will definitely use them again and would certainly recommend to others.
Great service and easy to deal withVery smooth process - thank you.
I booked the skip bin online and found the booking system very easy to use.
The driver arrived on time to drop off the bin, he was very friendly careful and attentive.
I highly recommend need a skip now, and will surely use again in the future.
Very Easy to deal with and Very Reliablevery transparent online booking service, can get instant quote tonight, book online and your bin is there in the morning, ordered multiple bins for our reno in Highett, very happy with Anthony and his team.
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