NEFF

Called Neff to purchase telescopic rails. Lady on phone sent me email with links for the particular rails assembly I would need for my model. On going to purchase, put in model number only to be told that the assembly was not compatible. Contacted by email but no reply. Called today but after waiting 35 minutes gave up. Tried again with my model… Read more

number and another assembly type came up. It also said the part suggested by lady wasn’t available. Very poor service!!

The appliances were so good that we purchased them for our new property. Customer service was fantastic. Delivered when promised and the product has never failed in the 5 years we had them. Highly recommended. We purchased 60cm Steam Oven, 45cm dual function oven/microwave oven, 90cm induction cooktop and 90cm rangehood. I would definitely rate them high end.

I had never heard of Neff prior to being recommended by our kitchen designer. We purchased steam oven, oven and cooktop over 12 years ago. Very minor issue with an oven which was repaired with minimal of fuss and that’s it for all three appliances. I would never buy anything else in my own home. In comparison we are onto our 3rd Miele dishwasher… Read more

and 3rd dryer and 2 front loader washing machine. They do clean well but unreliable and an absolute ripoff for repairs. It basically costs you $300 less to buy a new one than get it repaired.

Love the NEFF oven! – When we remodelled our home ten plus years ago we purchased the Neff oven. The performance is flawless even after a decade. The slide and hide door is unique and a brilliant idea. The extending drawer runners are great too. Kitchens are like hiding separates, no manufacturers gets it all right. Mix and match for best results. Don’t bother with Gaggenau, overpriced crap. Sorry to hear other customers are having a bad time.

0 STARS — ABSOLUTELY APPALLING SERVICE We paid more than $12,000 on 22 June for two ovens and a cooktop, and we are still waiting for them to be delivered. After being assured that the appliances would arrive a few weeks ago, then this week, we have now been told—at the last minute—that delivery has been delayed for yet another week. The… Read more

repeated delays, broken promises and lack of reliable communication are completely unacceptable.

Taking over $12,000 from a customer and then failing to deliver the goods within the promised timeframe is disgraceful. We are beyond frustrated and extremely angry. At this price point, we expected professional service—not excuses, misinformation and endless delays.

Ridiculous, unacceptable and an utterly disappointing customer experience.

A mistake buying the dishwasher from Harvey Norman. They took the money and let me sort out the delivery with NEFF. NEFF Customer service is terrible. Mixed up my delivery dates and did not bother informing me. Wasted a day on them. Should have gone to Miele for another $250 more and get 10 years warranty.

Very quick to demand money but three weeks later no delivery to E&S, BHS will not respond to my emails or phone calls. A so called Premium Brand with the worst customer relations How do I get my money back and buy Miele

It’s the best thing since sliced bread. It cooks beautifully and the cleaning is a breeze especially when you have arthritic fingers. I couldn’t be happier with my Neff self cleaning oven. Please note NEW email address. jan_bellerive@icloud.com

My 85yo Chef (wife) is having difficulty with the touchscreen control but we are slowly getting to understand and work it.The biscuits cooked perfectly yesterday.

Absolutely terrible. DO NOT BUY NEFF. We've been without an oven for nearly a month now, for the second time since we installed it two years ago. We've had four technical issues and we've only had it for two years! Of course they blamed us the first time, and we corrected the supposed issues with ventilation, but it happened again anyway. The… Read more

control panel seems to break and then the oven can't be used. Trying to arrange support to check the oven so we can have it replaced has been a nightmare. They try their hardest to stuff you around asking for proof of purchase and serial numbers that are inaccessible. They don't have parts and they cancel over and over again, and when they cancel you go to the back of the queue so you have to wait another week before they get to you. We have their stove as well and it's a piece of garbage too and I'm fairly sure will one day light my house on fire because their stupid hob knob thing stops working right when you are trying to turn something down. Just complete garbage.

support process very poor. Purchased from Harvey Norman who gave impression they would sort out any issues directly. All they did was pass on details to NEFF who contacted a local electrician who had no idea what was wrong.

Not great quality ovens for the price. I logged an issue and nobody got back so I called in. It was very hard to get a quote and they started with the "AUD200 call out fee". After really pushing with the model number etc turns out to replace the blower on the over is call out charge (200) plus parts (271) plus labour to fit them (who knows at these rates)/ Yeah changing brands

⭐ 1 Star NEFF is a disgrace—overpriced, unreliable products and shockingly bad customer service. I bought a $3,000 NEFF Integrated fridge/freezer that arrived dead on arrival (DOA) and never worked from day one. This should have been a straightforward replacement or refund. Instead, I was thrown into an exhausting battle with NEFF’s incompetent,… Read more

dishonest customer service. NEFF’s Customer Service is an Absolute Joke • Logging a service call was a nightmare. NEFF doesn’t even handle their own repairs—they dump their customers onto a third or fourth-party company that barely knows what they’re doing. • A "technician" showed up 12 days late, arriving over 5 hours after the scheduled 10 AM appointment—with only a camera and no tools. • He spent 20 minutes struggling to read a German PDF manual, took two random photos, and left. • The next day, I was told the fridge was fine and that I was the cause of the issue—blaming the customer instead of admitting their faulty product. NEFF’s Excuses and Lies • NEFF then sent me a ridiculous 4-page document on how to "lift" my fridge—as if balancing it like a circus act would magically make it work. • To test their theory, I hired a handyman to build a stand—of course, the fridge still didn’t work. • I documented everything—videos, emails, complaints—and only after more arguing and wasted time did NEFF finally agree to take back their defective fridge. Broken Promises on My Refund • NEFF promised a refund but claimed they only process payments on the 10th and 30th of each month—a ridiculous excuse for delaying a rightful refund. • April 10th came and went—no refund. NEFF has failed to honour their own written commitment. • They lie. They stall. They do not care about their customers. Final Warning: AVOID NEFF (and Bosch, they are the same) This company sells overpriced, unreliable appliances and refuses to take responsibility when things go wrong. Their "customer service" is nothing but scripted lies and delay tactics. If you value your time, money, and sanity—STAY FAR AWAY from NEFF.

Neff ovens are overrated. Slide under door oven with steam function had to have major repair under warranty a now at five and a half years just out of warranty it needs a new fan and a new computer the cost of which may be close to the cost of a new oven. Also the control panel on Neff range hood had to be replaced as the 2 speed would not work. Range hood is the most ineffective I have ever had.

Disappointing and Frustrating After-Sales Service – I ordered a replacement inner glass panel for my Neff oven on 20th November. After receiving the wrong part not once but twice—despite providing detailed pictures, the model number, and a video—I have faced endless delays and poor customer service. Neff's spares department insisted on sending a technician to "inspect" the issue, despite the fact… Read more

that the technician later confirmed, using the same pictures I had already provided, that the wrong part had been sent. There was absolutely no value in this step other than wasting more time. Now, they insist on sending the correct part to the technician instead of directly to me, adding even further delays. Their "goodwill" approach feels more like a forced process that prioritizes their internal systems over customer satisfaction. It has been 21 days since my initial order, and I am still without a functioning oven. At this rate, I would be lucky to have it fixed by Christmas. Neff's after-sales service is inefficient, frustrating, and completely unacceptable. I cannot recommend Neff's spares department or customer service. If you ever need replacement parts, prepare for an unreasonably slow and disappointing experience. DO NOT BUY

Don't get Neff if you want something to last – We have 2 Neff Slide & Hide ovens and an Induction Cooktop. Cost approx $13000. All have packed up over a 2 month period at 5 and half years. Repairs $1500. Neff did not bother replying to me at all. They were great but should last longer in my opinion. They will not be in our next build.

Neff Microwave Oven – We purchased a Neff microwave oven to fit in our newly renovated kitchen. It cost around $4,000 at the time. So it was a very expensive investment for what it is. We only used it as a microwave so only to heat/ reheat food. I loved it! Until it just died. After about 4 years use it stopped working. Warranty is 2 years. The parts to fix the fault… Read more

cost $700 not including labour and then I’m told it could be the motherboard so could be more expense. Therefore I cannot recommend Neff/Bosch. I feel so extremely disappointed. I thought a German made product would last much longer. The Neff person I contacted on the phone (Rob) said it should last 10-15 years but “Oh well!” (His words) There seems to be no reliability or pride in brands anymore. Just inbuilt obsolescence and throw out culture. (Which I hate) Get a cheap one. Don’t waste money on Neff!

NEFF returns and customer service – Product itself is brilliant however, we had a minor hiccup with the unit installation specifications for an under mounted Rangehood unit, which were beyond our control. NEFF failed us with providing a 100% return on an unopened, not tampered with product. They were wanting to claim 15% restocking fee…approx $300 to just pick up and pop back into… Read more

stock. No big difference in $$ had we dropped it off to warehouse ourselves. 4/5 staff were empathetic, helpful and communicated with respect and in an efficient manner. Pick up your game NEFF. Someone at the top is earning top $$ and yet you have so many very, very poor reviews!!!

Neff Oven Hide And Slide do not buy – Do not buy this oven ,the door can't be taken off to clean as so complicated it will not go back on ,,had repair person sent by neff one hour away from where I live ,charged over $300 but had air blowing out and liquid after he left. Then neff sent local guy who said it needs more parts for over $600.00 The oven did cook well untill it was time… Read more

to clean the door as I have cleaned several oven doors with no problem. It's disscusting for the amount they charge for them....Do not buy or you will be extremely sorry,you will never clean the door then have two people sent over $1000 if I had gone with the second repairer .Just a complete let down for an expensive oven. Now looking at a westinghouse side opening oven as the neff was taken to the dump.

NEFFer again!! – Unit is less than 2 years old. Recently started showing a fault. Have had techs out 4 times in last month. Unit still isn't working. Family of 7 without a dishwasher for over a month - not going another Neff!

Totally frustrated – A whole kitchen of NEFF appliances were installed in February. On installation one oven worked and one did not. I contacted NEFF on 10th March and since then have had no one come to check the oven let alone fix what is not working despite at least 20 phone calls and emails. Now they don’t even respond to my emails. I will not phone NEFF as I want a full record of my dealings with them. TOTALLY FRUSTRATED!!!!

Great cooktop, questionable company – Our Neff induction cooktop is fantastic, I love it. I would give it a 5 but Neff soured my experience a bit by trying to sell me their pots, which they actually don’t even know much about. These sales pitches were disguised as support. One sales woman even told me that certain functions on the cooktop would only work if i used their pots! So i can… Read more

see why the company is getting such a bad rap on here - they seem very dodgy. The cooktop is fab though so just hoping it lasts and i don’t have to deal with Neff.

Woeful customer service – Bought a NEFF induction hob and when it came time to install it became clear we needed some sort of vent system. Trouble was no one at NEFF was prepared to give advice or even try to tell us what system we needed. I couldn’t even find the information on their website but had to ring to get a brochure emailed. We ended up buying the wrong parts and… Read more

then they have ridiculous conditions for return AND charge you 15% restocking fee. So out of pocket $100s of dollars. Imagine my fury when I read IN THEIR MANUAL that when venting outside you need a telescopic wall box. Why couldn’t any of the 4 people I spoke to in 4 different phone calls tell me that? I hope the products are better than the service but I won’t buy them again. Such pathetic service for a supposedly high end product.

The worst customer service – Bought a $5000 neff steam oven that we could not get to work. Technician sent out to change a part, he could not get the oven to work. After many phone calls neffs only solution is to send the same technician out with the same part to change again!! I asked for a replacement oven, but they stipulated this would have to happen. I’ve now been 6… Read more

weeks with an oven that has never worked. Twchnician was also extremely rude, needed someone home to help him lift the oven and rammed it back in without even bothering to wire it back up. I feel the service is extremely disappointing considering the fact that they charge so much for the appliance in the first place. I would never buy neff again.

NEFF proving extremely unreliable – I purchased an oven. It wasn’t in the country so I paid for the next model up. It was supposed to be delivered on 21 November. I paid $250 + delivery fee to ensure on time delivery. Oven racks delivered 5 days late. Still no oven. Sharp talking sales people with no follow through. Extremely disappointed…

Poor customer service – Have a microwave/convection oven. Woke up this morning and meat probe symbol showing so couldn't set microwave to more than 600W. Rang Neff and had to reset which then required me to change all settings. Could not do Home Connect. Rang twice to ask for information and was told email requesting urgent attention was sent to appropriate person. No… Read more

one has called yet and they have said I would just have to wait until the person was available. One person to assist????? The meat probe symbol should never have appeared. I have never used it!! So still don't know root cause of all this. For such costly items, they should have more staff handling issues.

Purchasing a NEFF Cooktop – We are looking to convert our gas cooktop to an electric induction cooktop. Our preferred brand of choice is NEFF. This choice is based on us buying and installing an electric NEFF built-in oven last year. I am not the primary user, my wife is and she loves using the oven. It is versatile and totally easy to use. When the oven was being… Read more

installed the installer noted minor damage. We immediately contacted NEFF/BSH who promptly arranged a repairer to visit and rectify the problem (we live in a remote area and no problems finding someone to undertake the needed repair). I have been surprised to read some of the reviews on NEFF products and services at this site. This family is totally happy with their NEFF oven and we will be installing a NEFF cooktop once we have agreed on an installer. We must also compliment Winnings on their unbiased assistance/support. Go NEFF.