Review your last buy on ProductReview.com.au
1  Sam  · You hv changed the recipe its now like drinking perfume yuck will not buy anymore I'm changing to Maccona
1  Bippy  · Nescafe have done it again. Took a good product and turned it in to a terrible one. May have made it more calorie freindly, but leaves a horrible burnt taste.
1  Carol L  · Terrible decision – Hugely disappointed Nescafe have decided to remove the chocolate shaker from the 10 pack cappuccino sachets. Time to go elsewhere.
1  tania e.  · No Sugar Free Options – Very upset they dont have any Sugar Free sachets options
1  Bland Coffee  · Bad change – The change is terrible. We have stopped purchasing, after being happy customers for a long time.
1  Ann T.  · Totally different taste, – Latte tastes sweeter than the gold sachets, different flavour, more powdery
Selma NZ
Selma NZ
   Flat White

Another complaint about the change to Nescafe Flat white. I made it sipped it and immediately thought this is too sweet. Checked the old box with the new and sure enough 16% had become 11%. Massive disappointment and the perfect example of fixing something that wasn't broken. Now I have to ration my coffees. As a person who is solutions focused,… Read more

is there another option that has retained the balance that the flat white used to have? For us foodies who have good palates, can you please return to the old recipe?

Nescafé
Nescafé    

Hi Selma, we’re sorry to hear that you haven’t loved… Read more

John B.
John B. 2 posts
   Flat White

The nescafe flat white sachets suddenly offer 4 bonus sachets in box of 26...and price is down....so obviously I buy several boxes as I drink about 4-5 a day. They taste bland, so I che k the contents and find the soluble coffee has dropped from 16% to 11%, so a reduction of the amount of coffee by over 30%...a sonic might think the low price and… Read more

bonus paks was a way of getting to to drink this poor offering for a month and get used to it. I won't be buying any with less than 16% content...

Nescafé
Nescafé    

Thank you for sharing your feedback. We’re always looking… Read more (+1 reply)

  • Thumbnail
Breeanna
Breeanna QLD 5 posts
   Caramel Latte

The flavor is ok, tastes much more golden syrup filled now, that's not what I'll focus on in this review, it now takes TWO WHOLE PACKETS to fill a REGULAR size cup, not oversized just a regular coffee cup, 2 packets per 10 so that's 5 serves per pack now instead of what should be 10...the last time I'll buy these. shrinking serving sizes and… Read more

thinking that is acceptable. back to Aldi's coffee sachets it is. (I have been getting aldis lately so I didn't find this out until yesterday)

Please if you see shrunken items like these, boycott them, if we all keep accepting this, they will continue to scam us.

Nescafé
Nescafé    

Hi Breeanna, thanks for getting in touch and for taking… Read more (+1 reply)

Reviews with attachments

  • Thumbnail
Suzanne S.
Suzanne S. QLD 3 posts
   Cappuccino

Vanishing – The froth is not there anymore on the Cappuccino now and sprinkling choc powerder makes it vanish. Someone somewhere did something and you have to catch them. No froth not worth the box. Show details

Nescafé
Nescafé    

Thanks for taking the time to leave us a review. Our aim… Read more

  • Thumbnail
Sarah
Sarah 3 posts
   Cappuccino

Nescafé removes choco shaker from cappuccino varieties – I have given only 2stars because I was so disappointed to find there is no choco shaker in the Nescafé Cappuccino boxes anymore. The big deal about a cap is the froth and chocolate powder on top. For me it was what made Nescafé the go to coffee over Moccona. Show details

Nescafé
Nescafé    

Hi Sarah we’re sorry for the disappointment caused by our… Read more

  • Thumbnail
  • Thumbnail
Pamela
Pamela QLD
   Cappuccino Strong

No froth no creaminess Product disgraceful! – Extremely Disappointed with Nescafé. New packaging disappointing filling. Tube full of hot air! Where did the words creamy and frothy go? There’s no froth and they’re not creamy. I’ve been drinking these from when they were released. But no more. I’ve got 3 large boxes and 12 small going to the dump. There’s no taste like the original. The chocolate shaker aren’t sealed like the original. Show details

Nescafé
Nescafé    

We're sorry to hear about your recent experience with our… Read more

  • Thumbnail
  • Thumbnail
Karen Bryant
Karen Bryant 2 posts
   Mocha

Mocha ongoing problems – Terrible perfume taste and the usual no sweetness and froth...

Nescafé
Nescafé    

Hi Karen, Thanks for letting us know that your recent… Read more

Positive reviews

lilly L.
lilly L.
   Cappuccino Strong

Have been buying these for years and years and never had a problem but the last 2 boxes I have brought have no foam when made, after I add the water the powder is splitting from itself in only water and no froth is present anymore so I’m sad because that’s the best part and I don’t enjoy it anymore Show details ·  1

 Follow-up  · Taste changed back to normal and frothy and again the packaging did change u get 26 + 4 free ones

Shirley1111
Shirley1111 NSW 33 posts
 Published  · Edited   Cappuccino Strong

I have been drinking Nescafe Cappuccino Strong for many years now and have noticed that the milk froth is now very thin and the chocolate shaker is no longer. I never used the chocolate shaker so I don't miss it, but I do miss the thick creamy froth which makes a cappuccino. I might have to shop around to see if I can find an alternative. Show details ·  3

Shea S.
Shea S. QLD 14 posts
   Caramel Latte

I super loved this from the moment I taste it I was so moved and always have it. Show reply

Negative reviews

Broni M
Broni M
   Mocha

I will never buy these again. I used to have them everyday, they were a beautiful rich chocolatey coffee flavour. I bought a few boxes last week thinking ill start drinking them again. The last drop in the cup used to be a typical sludgy cocoa mix, now it's nothing. They taste and smell like chemical with only a hint of chocolate, very watered down, they smell just like the vanilla latte sachets. Ghastly. Show details

Nescafé
Nescafé    

Hi Broni, thanks for taking the time to share your… Read more

Elton C.
Elton C. VIC 2 posts
   Mocha

Why Nescaffee Mocha has a fishy smell. The smell puts me off. Show details

Nescafé
Nescafé    

Thanks for taking the time to leave us a review. We’d… Read more

Find out how Nescafé Café Menu Range compares to other Instant Coffees

Know better, choose better.

Compare all
Steve O.
Steve O. Victoria
   Cappuccino

A couple of months ago I bought my cappuccino satchels as usual. The first satchel tasted very different to what a was used to so I called Nescafe to report it as I thought maybe they had mixed up the different flavours. The person I was speaking to you my information and refunded $10 even though I did not actually collect it as I was lazy and it… Read more

seemed too complicated. Anyway I bought another box of cappuccino satchels from a different store and everything was ok until the next purchase when an average of 6 satchels had a different taste. I couldn't afford to just throw the bad ones away so I reluctantly drank them. Since then every packet I buy is the same, i.e. a few with a different taste. I truly believe Nescafe are knowingly mixing in satchels which are different, whether it be a different coffee bean or something else. I have now changed brands as the Nescafe cappuccino satchels taste is not consistent which is unfortunate. Maybe I'm wrong and my taste buds change sometimes but doubt it. Has anyone else noticed the inconsistency?

Nescafé
Nescafé    

Hi Steve, thanks for leaving a review. We hate that… Read more

Recent reviews

Meredith I.
Meredith I. 5 posts
   Cappuccino Strong

Disgusting. Super sweet, filled with glucose syrup, sugar, stabilisers 340 451 452 and 331 which can cause many health issues including heart disease. Only 10% Australian ingredients. Now retailing at over $8. Poison. Total rip off, tastes nothing like coffee and is so unhealthy. Show details

Nescafé
Nescafé    

Hi Meredith, we’re sorry to hear that you haven’t loved… Read more

Joellen H.
Joellen H.
   Cappuccino

Very disappointing you removed the shaker and have put the prices up.It doesn't taste the same and has little to no froth.Disgusted that I have to buy the 26 packet of skim now because you don't make it in 10 packs any more.And the price continues to rise.Wont be buying it any more.

Nescafé
Nescafé    

Hi Joellen, We’re sorry to hear of the frustration you’ve… Read more

Angie
Angie 2 posts
   Cappuccino

I have been buying Nescafe Cappuccino pouches for almost 2 years, they were lovely but over the last 5 months they no longer come with the little chocolate shaker, the price has increased (this makes absolutely no sense) and now tgat lovely coffee flavour has gone!! It's like drinking a cup of brown powdered milk. I'm done buying this product, you… Read more

spend more money on the packaging than actually producing a quality product. I have switched to Moconna pouches.

Nescafé
Nescafé    

Hi Angie, We’re sorry to hear of the frustration you’ve… Read more

David. P
David. P NSW 30 posts
   Cappuccino

Price has increased substantially, coffee taste non existent, with the increased price there is no chocolate shaker and very, very small print saying so. Also the last packet I purchased non of the sachets had the notches for tearing open. Never purchase again. Show details

Nescafé
Nescafé    

Thank you for taking the time to share your feedback with… Read more

Dirk
Dirk QLD 17 posts
   Cappuccino

This product has been gong down hill for some time. Firstly, it no longer frothes up. Then the choc shaker contained less choc and would not last for the 10 sachets. Now the shaker has disappeared altogether. And the price has increased. Very poor. And simply lousy. Time to look for an alternative.

Nescafé
Nescafé    

Thanks for taking the time to leave us a review. We're… Read more

apollo
apollo Victoria 4 posts
   Cappuccino Strong

Removal of chocolate sprinkle by nit wit shiny bums. Excuse plastic, Coles put theirs in a cardboard container. Reason not valid. Excuse coffee prices have gone up. You just put the price up???. Excuse not valid. Yet another company ripping off customers after getting them hooked on a product. Show details

Nicole H.
Nicole H. SA 11 posts
   Cappuccino Strong

Removes chocolate sprinkle, more profit for them – They have secretly taken the chocolate sprinkle out of box to apparently ‘save plastic’ Now they sell the coffee way more expensive and give you less. It’s a cost saving attempt but not for you and me but for themselves. Will now buy other brand.

Nicole H.
Nicole H.   

They sent me a shaker with ‘chocolate’ to compensate. Whatever it is it isn’t chocolate, just a… Read more

Nicole
Nicole 2 posts
   Vanilla Latte

Disappointed in new taste – Reading on here from others the way I've been feeling too about this product. Been buying these for years even got my daughter onto them. Looked forward to having one in the mornings but you changed packaging and the new product is not nice at all. Use to be creamy and have some vanilla taste. I've brought vanilla to add now hoping it makes it taste better. Not going to purchase these anymore sorry. Show details

Nescafé
Nescafé    

Hi Nicole, thanks for letting us know that your recent… Read more

Find out how Nescafé Café Menu Range compares to other Instant Coffees

Know better, choose better.

Compare all
Row
Row QLD
   Cappuccino

Dissatisfied – Nescafe Cappuchino is not frothing like it used too. Froth is disappearing as soon as chocolate is sprinkled on top. The picture on the front of the box is very deceiving as the froth isn't like it used to be (have been buying this brand for many years). Have noticed this change for a little while now and just thought it was a bad batch but obviously not. Show details

Nescafé
Nescafé    

Hi Row, we hate that you’ve had this experience but thank… Read more

nothappy
nothappy 14 posts
   Cappuccino Strong

Another great product ruined – I used to love this coffee as a treat, however i picked up a new box a few days ago, and it tastes absolutley terrible. The foam looks nothing like it used to, and it leaves a bad chemical aftertaste in my mouth. This is another product that has been altered in recent years that i wont be purchasing again. Show details

Nescafé
Nescafé    

Hi, thanks for letting us know that your recent purchase… Read more

Deedee
Deedee QLD
   Cappuccino Strong

Was my favourite coffee for years , now terrible ,will have to try another brand – Awfull no flavour, won't be buying it anymore.☹️ why has the formula changed. Show details

Nescafé
Nescafé    

Hi Deedee, thank you for taking the time to leave us a… Read more

Concerned
Concerned QLD 5 posts
   Vanilla Latte

Hit and miss with vanilla latte these days – Vanilla latte no longer creamy or full of flavor, been buying them for years, but looks like I'll have to change my favorite drink, sometimes it even tastes like something off has been used. It was great, shame you've changed the recipe

Nescafé
Nescafé    

Thank you for taking the time to share your thoughts with… Read more

Michelle
Michelle NSW 2 posts
   Verified  Cappuccino

very disappointed with the new nescafe cappaccino – I have been purchasing the cappaccino for many years now and just purchased various flavours and have found the cappaccino to be tasteless i am very disappointed it's just not the same as before the ingredients are not the same as before very unhappy customer...when something is good do not change it you will loose lots of customers over this... Show details

Nescafé
Nescafé    

Hi Michelle, we hate that you’ve had this experience but… Read more

Jean Johnson
Jean Johnson SA 12 posts
   Caramel Latte

Bring back old ingredients – Been drinking Nescafe Caramel latte for over 10 years and have always enjoyed it, drinking many cups a day. Not sure what you have done, as taste watery, more boarding on a dilated vanilla, as can't taste the caramel any more, even using 2 sachets at a time, doesn't improve the favour. My husband buys in bulk for me, buying up to 30 box when on… Read more

special, as goes through a box of 10 a day and so far every box dated best before 23rd January 2025, is horrible to drink. I have tried 1 box with different date today and still the same tasteless drink, even doing as directed on box.

Use to make a full cup 250ml, now says don't use boiling water and only half fill cup.

Please go back to old ingredients, as totally not enjoying to drink.and most goes down the drain.

Nescafé
Nescafé    

Hi Jean, we’re sorry to hear you haven’t enjoyed your… Read more

Shortstuff84
Shortstuff84
   Caramel Latte

The flavour is all wrong! – Something has changed! It's too sickly sweet and kinda watery. No full body flavour and no coffee flavour. Fix this! I won't be buying them while they taste like sugar water. And I've been drinking these for over 10 years. Show details

Nescafé
Nescafé    

Hi, we’re sorry to hear you haven’t enjoyed your latest… Read more

J Johnson
J Johnson 4 posts
   Caramel Latte

Bring back old ingredients – Been drinking Nescafe Caramel latte for over 10 years and have always enjoyed it, drinking many cups a day. Not sure what you have done, as taste watery, more boarding on a dilated vanilla, as can't taste the caramel any more, even using 2 sachets at a time, doesn't improve the favour. My husband buys in bulk for me, buying up to 30 box when on… Read more

special, as goes through a box of 10 a day and so far every box dated best before 23rd January 2025, is horrible to drink. I have tried 1 box with different date today and still the same tasteless drink, even doing as directed on box.

Use to make a full cup 250ml, now says don't use boiling water and only half fill cup.

Please go back to old ingredients, as totally not enjoying to drink.and most goes down the drain.

Nescafé
Nescafé    

Hi Jajohn we are sorry to hear you haven't enjoyed this… Read more

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.