I will never buy these again. I used to have them everyday, they were a beautiful rich chocolatey coffee flavour. I bought a few boxes last week thinking ill start drinking them again. The last drop in the cup used to be a typical sludgy cocoa mix, now it's nothing. They taste and smell like chemical with only a hint of chocolate, very watered down, they smell just like the vanilla latte sachets. Ghastly. Show details
A couple of months ago I bought my cappuccino satchels as usual. The first satchel tasted very different to what a was used to so I called Nescafe to report it as I thought maybe they had mixed up the different flavours. The person I was speaking to you my information and refunded $10 even though I did not actually collect it as I was lazy and it… Read more
seemed too complicated. Anyway I bought another box of cappuccino satchels from a different store and everything was ok until the next purchase when an average of 6 satchels had a different taste. I couldn't afford to just throw the bad ones away so I reluctantly drank them. Since then every packet I buy is the same, i.e. a few with a different taste. I truly believe Nescafe are knowingly mixing in satchels which are different, whether it be a different coffee bean or something else. I have now changed brands as the Nescafe cappuccino satchels taste is not consistent which is unfortunate. Maybe I'm wrong and my taste buds change sometimes but doubt it. Has anyone else noticed the inconsistency?
Hi Steve, thanks for leaving a review. We hate that… Read more
Disgusting. Super sweet, filled with glucose syrup, sugar, stabilisers 340 451 452 and 331 which can cause many health issues including heart disease. Only 10% Australian ingredients. Now retailing at over $8. Poison. Total rip off, tastes nothing like coffee and is so unhealthy. Show details
Hi Meredith, we’re sorry to hear that you haven’t loved… Read more
Reviews with attachments
Vanishing – The froth is not there anymore on the Cappuccino now and sprinkling choc powerder makes it vanish. Someone somewhere did something and you have to catch them. No froth not worth the box. Show details
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Nescafé removes choco shaker from cappuccino varieties – I have given only 2stars because I was so disappointed to find there is no choco shaker in the Nescafé Cappuccino boxes anymore. The big deal about a cap is the froth and chocolate powder on top. For me it was what made Nescafé the go to coffee over Moccona. Show details
Hi Sarah we’re sorry for the disappointment caused by our… Read more
No froth no creaminess Product disgraceful! – Extremely Disappointed with Nescafé. New packaging disappointing filling. Tube full of hot air! Where did the words creamy and frothy go? There’s no froth and they’re not creamy. I’ve been drinking these from when they were released. But no more. I’ve got 3 large boxes and 12 small going to the dump. There’s no taste like the original. The chocolate shaker aren’t sealed like the original. Show details
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Mocha ongoing problems – Terrible perfume taste and the usual no sweetness and froth...
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What a fabulous cup! – Of course, nothing will ever replace your cafe's standard of coffee, but sometimes you are just not able to afford one or simply cant leave the house. For these times, definitely invest in some Nescafe sachets, they are a life saver! You wont need to add anything as they are sweetened and include a frothy milky flavour so being shelf stable and ready to go is really handy, as sometimes you just need them fast. Show details
Positive reviews
Full of flavour – Lovely strong flavour and very creamy. This one is my go to everyday coffee . I’d like to see an adjustment to the packaging, as the sachets don’t often open easily, and I end up needing scissors. Show details · 1
Best Damn Sachet Coffee Around – The bad rep Nescafe is getting for their sachets is absurd. I LIVE on the Latte flavour daily. It is my morning and afternoon go to. I become enraged when I do not get my hit of this good stuff. My only complaint is the rarity of it. Woolies is the only darn place to stock the Latte, and that is in the 10x box, not the 24x you can get for other… Read more
flavours. If you wait for the half price deal every 2 weeks, then well worth. I will be the reason your local store shows an empty shelf above the half price sticker. Sorry, not sorry. Keep it up. I wouldn't be here without my Nescafe Latte.
Same size 7g choc shaker in 26 pk as in a 10pk – I am surprised and disappointed that when purchasing the large 26 sachet pack of this product, the box contained only 1x 7g choc /topper shaker for 26 sachets. The exact same size shaker topper 7g is in the box that contains 10 sachets. I contacted Nestle to query this discrepancy, and I was amazed to be told that the 7g should be enough for 26… Read more
sachets as the amount needed per sachet is 0.2g. REALLY ? ...and they think this is a reasonable and acceptable answer ? Never heard anything so ridiculous in my life.
Negative reviews
Very disappointing you removed the shaker and have put the prices up.It doesn't taste the same and has little to no froth.Disgusted that I have to buy the 26 packet of skim now because you don't make it in 10 packs any more.And the price continues to rise.Wont be buying it any more.
Hi Joellen, We’re sorry to hear of the frustration you’ve… Read more
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I have been buying Nescafe Cappuccino pouches for almost 2 years, they were lovely but over the last 5 months they no longer come with the little chocolate shaker, the price has increased (this makes absolutely no sense) and now tgat lovely coffee flavour has gone!! It's like drinking a cup of brown powdered milk. I'm done buying this product, you… Read more
spend more money on the packaging than actually producing a quality product. I have switched to Moconna pouches.
Hi Angie, We’re sorry to hear of the frustration you’ve… Read more
Price has increased substantially, coffee taste non existent, with the increased price there is no chocolate shaker and very, very small print saying so. Also the last packet I purchased non of the sachets had the notches for tearing open. Never purchase again. Show details
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Recent reviews
This product has been gong down hill for some time. Firstly, it no longer frothes up. Then the choc shaker contained less choc and would not last for the 10 sachets. Now the shaker has disappeared altogether. And the price has increased. Very poor. And simply lousy. Time to look for an alternative.
Thanks for taking the time to leave us a review. We're… Read more
Removal of chocolate sprinkle by nit wit shiny bums. Excuse plastic, Coles put theirs in a cardboard container. Reason not valid. Excuse coffee prices have gone up. You just put the price up???. Excuse not valid. Yet another company ripping off customers after getting them hooked on a product. Show details
Removes chocolate sprinkle, more profit for them – They have secretly taken the chocolate sprinkle out of box to apparently ‘save plastic’ Now they sell the coffee way more expensive and give you less. It’s a cost saving attempt but not for you and me but for themselves. Will now buy other brand.
They sent me a shaker with ‘chocolate’ to compensate. Whatever it is it isn’t chocolate, just a… Read more
Disappointed in new taste – Reading on here from others the way I've been feeling too about this product. Been buying these for years even got my daughter onto them. Looked forward to having one in the mornings but you changed packaging and the new product is not nice at all. Use to be creamy and have some vanilla taste. I've brought vanilla to add now hoping it makes it taste better. Not going to purchase these anymore sorry. Show details
Hi Nicole, thanks for letting us know that your recent… Read more
Dissatisfied – Nescafe Cappuchino is not frothing like it used too. Froth is disappearing as soon as chocolate is sprinkled on top. The picture on the front of the box is very deceiving as the froth isn't like it used to be (have been buying this brand for many years). Have noticed this change for a little while now and just thought it was a bad batch but obviously not. Show details
Hi Row, we hate that you’ve had this experience but thank… Read more
Another great product ruined – I used to love this coffee as a treat, however i picked up a new box a few days ago, and it tastes absolutley terrible. The foam looks nothing like it used to, and it leaves a bad chemical aftertaste in my mouth. This is another product that has been altered in recent years that i wont be purchasing again. Show details
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Was my favourite coffee for years , now terrible ,will have to try another brand – Awfull no flavour, won't be buying it anymore.☹️ why has the formula changed. Show details
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Hit and miss with vanilla latte these days – Vanilla latte no longer creamy or full of flavor, been buying them for years, but looks like I'll have to change my favorite drink, sometimes it even tastes like something off has been used. It was great, shame you've changed the recipe
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very disappointed with the new nescafe cappaccino – I have been purchasing the cappaccino for many years now and just purchased various flavours and have found the cappaccino to be tasteless i am very disappointed it's just not the same as before the ingredients are not the same as before very unhappy customer...when something is good do not change it you will loose lots of customers over this... Show details
Hi Michelle, we hate that you’ve had this experience but… Read more
Bring back old ingredients – Been drinking Nescafe Caramel latte for over 10 years and have always enjoyed it, drinking many cups a day. Not sure what you have done, as taste watery, more boarding on a dilated vanilla, as can't taste the caramel any more, even using 2 sachets at a time, doesn't improve the favour. My husband buys in bulk for me, buying up to 30 box when on… Read more
special, as goes through a box of 10 a day and so far every box dated best before 23rd January 2025, is horrible to drink. I have tried 1 box with different date today and still the same tasteless drink, even doing as directed on box.
Use to make a full cup 250ml, now says don't use boiling water and only half fill cup.
Please go back to old ingredients, as totally not enjoying to drink.and most goes down the drain.
Hi Jean, we’re sorry to hear you haven’t enjoyed your… Read more
The flavour is all wrong! – Something has changed! It's too sickly sweet and kinda watery. No full body flavour and no coffee flavour. Fix this! I won't be buying them while they taste like sugar water. And I've been drinking these for over 10 years. Show details
Hi, we’re sorry to hear you haven’t enjoyed your latest… Read more
Bring back old ingredients – Been drinking Nescafe Caramel latte for over 10 years and have always enjoyed it, drinking many cups a day. Not sure what you have done, as taste watery, more boarding on a dilated vanilla, as can't taste the caramel any more, even using 2 sachets at a time, doesn't improve the favour. My husband buys in bulk for me, buying up to 30 box when on… Read more
special, as goes through a box of 10 a day and so far every box dated best before 23rd January 2025, is horrible to drink. I have tried 1 box with different date today and still the same tasteless drink, even doing as directed on box.
Use to make a full cup 250ml, now says don't use boiling water and only half fill cup.
Please go back to old ingredients, as totally not enjoying to drink.and most goes down the drain.
Hi Jajohn we are sorry to hear you haven't enjoyed this… Read more
Terrible bland taste – I am giving the new taste Nescafe zero. Will now search for a new brand as it is utterly tasteless. Why change something that works? I used to buy about two large packs a week. Never again!! This is unacceptable.
Hi Huberaft, thanks for taking the time to leave us a… Read more
Weaker and sweeter – Not sure what's going on with the Hazelnut lattes lately but the seem weaker and sweeter. If this is not my taste buds, pls bring back the old recipe. Show details
Out with the new and bring back the old – I am madly searching supermarket's for old stock. New version is very weak and bland and not a pleasure to drink. Sometimes change is for the better but not in this case! Please bring back the old version Nescafe and don't be thinking that consumers will get used to the change because judging from all these reviews, you are going to lose a lot of customers. I don't even like the new packaging. Show details
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Hi Broni, thanks for taking the time to share your… Read more