NetComm NL1901ACV

Aussie Broadband USED TO BE excellent but not anymore. I purchased one of their Netcomm routers a few months ago but four weeks ago it stopped working properly. It is under a 24 month warranty BUT Aussie Broadband say that while they should send me a replacement, THEIR INTERNAL SYSTEM is actually preventing them from actually posting it to me. I have now been waiting almost three weeks with only 5 minutes of internet before it all cuts out. I then can't get back on the internet until I power-cycle the router. I then have to wait anything from ten minutes to an HOUR before I can have just FIVE MINUTES more internet use again. I then lose the internet AGAIN! Sometimes I have been without the internet for hours until, somehow, the router 'allows' me a further five minutes of internet use. It is INSANE how lame and inept Aussie Broadband have become. This delay is solely due to their 'hardware department' ignoring internal emails from the sales department. I have had cyclone Alfred ,which is guaranteed to cause absolute destruction as it crosses the coast near me- bearing down on me yet I have been unable to go online to see if I am at risk (I live on a boat). I have explained this to Aussie Broadband during the repeated phone calls to them but it makes no difference to them. Aussie Broadband have become even more useless than Telstra. And THAT is saying something!

Two faulty modems and the customer service is terrible – I bought the modem as I needed cellular backup for medical devices. I moved to a new place with FTP and the modem locked up intermittently and was supposed to be covered by a two year warranty - I requested help from the manufacturer and they sent me a second hand modem that was "supposed" to have been repaired - not new. I now could not even connect to the WAN - the manufacturer blamed my WAN despite being able to consistently connect with other routers without a problem. Despite sending pictures of being connected they wont talk to me at all & referred me to the seller for a refund - their service is substandard and their product is woeful. Waiting for Mwave to work out warranty as they initially thought it was 12 months only