TP-Link AC1200 Archer VR400

This is the second TP Link modem I have owned, and could never fault either in terms of ease of set up, speed and connectivity. The one issue I do have is that on both occasions they have barely made it past the end of their 3 year warranty. On both occasions, the wifi died. This compares to another branded modem which is still going strong after 7 years. I guess for the price, which was somewhere around $150, they can be regarded as a consumable with new technology superseding them in a short time. Even so, it's still annoying having this disruption so frequently. I have replaced with another brand this time - hoping for the new one to have a longer life.

Purchased router 8 months ago happy with connectivity and performance. Had issues that were eventually tracked back to NBN modem after backwards and forwards to ISP. TP-Link customer service staff were excellent in patiently guiding me through analysing possible faults. Have to say it was a pleasure dealing with Helen at TP-Link who was friendly, helpful and professional. As someone who has experienced difficulties dealing with customer support services in areas outside of Australia other companies could learn a lot from TP-Link.

I have had this modem for several years - has worked well. Recently it stopped working and I spent hours and hours trying to contact them for support. Tried 4 times on the live chat (kept getting cut off), tried phoning (but it rang out and disconnected). Would not recommend their customer service at all.

wifi died after about a year and ethernet not long after
FK this router and dlink is also GARBAGE
support is non existent phones for au dont work website and router ui and apps also garbage

I received it from TPG as a test unit. They were going to send out a new unit but I told them not to bother as this router is a slice of heaven!

I switched it on in January 2021 and, as of 8th July and, other than switching it out a few times to run tests and also monthly reboots to keep it free of junk, I've never touched it once to fix an issue or problem because the router failed in anyway.

My stuff is just on 24/7 and the router hasn't missed a beat - It has been incredible. It's easily the most stable modem I've used in over 30 years......it's perfect!

HOWEVER ~~~ >
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This modem is terrible, drops connection every few days, LAN plugs are not reliable and devices say that no cable is connected all the time.
Wireless has terrible connectivity, streaming video from a computer chrome tab to a chromecast that has an ethernet connection and it stutters and can't cope.

I have received this with my TPG NBN connection. This is installed in my garage but the reception is very good. 20 miter distance and the speed is still good. USB printer driver does not work though.

This modem is great and connects to my NBN. So far I have not had any issues with connectivity and not had any dropouts. The only thing which is a little bit confusing is setting up the modem. They could probably include some easier instructions for people who are not very tech savvy. I managed how to set this up after also looking online.

Bought on Saturday and had it connected within the hour using easy to read and follow instructions. Purchased at Office Works for $168 (Nov 2019). All devices connected at 5 KHz and have had no buffering or lag issues

I Live in a 2 storey double brick townhouse. I can only receive 5g service when I was downstairs in the living room where the router is located. on a 50nbn plan.
upstairs on normal wifi i get about 12mb-20mb. sometimes even 5mb
downstairs i get about minimum 40mb
Dropout sometimes I get it once a week.
For NFC NBN users it is not plug and play. You have to read to manual to set it up.

For sub $100, this is a great modem with 3 years warranty, range is good and very reliable. 2.4G range is good but 5G range is acceptable. Some drop outs on 5G connection, but 2.4G performance is perfect.

This modem should be read TP-Link AC1200 VR400 NOT VR4000.

I won't bang on for hours, I use a VPN when watching UK TV etc, after contacting TP-LInk support I was told the VR400 is limited to 8-9 MB when using a VPN, I'm losing around 4.4MB compared to my 12 year old Billion on ADSL2+ other than that, the modem is good for the price, TP-Link Support is good, just wanted to warn about slow VPN speeds.

An excellent modem with a very long range which easily covers the entire house and allows a lot of devices to connect (multiple laptops, mobile phones, tablets at the same time) without any noticeable drop in speed. It was straight-forward to setup and I never had any issue with it.

It has decent range, communicates well with the network. Haven't had any real dropouts. Signal goes through the walls pretty well. Several hardline outlets. Easy to understand functions and outlets. I download a fair bit for work and the unit has been constantly in use for about 9 months without issue.

Purchased this modem when I signed up for the NBN with TPG. It's been very reliable. I've never had to do a reset. It was very easy to set up. The reception seems pretty good as I can still get a good signal from the back yard. Would definitely recommend.