TP-Link AC2100 Archer VR2100

Cecilia Zheng is super nice and patient and professional. She gave instructions step by step, find the issue and give solution accurately. Thanks to her I get the internet and Wifi back in a call.

Excellent assistance to get modem working – I rang and got assisted by Novia. She helped me so much with trying to connect my internet to my modem. I couldn’t have got a better person on the phone to help and guide me.

Amazing customer service by Joshua – Amazing customer service through a most difficult set up. This guy has patience and a vast wealth of knowledge. Solved my issues and was supportive through the whole process Show details ·  1

Frequent wifi drop out – I'm not convinced that my new VR2100 is reliable enough. The signal strength seems weak and I frequently lose connectivity with my computer, Google Chrome and my smart tv. Why can't I have my smart tv computer both using wifi at the same time. It's almost impossible to add my wifi printer to the mix. AGL got me to test my NBN box connectivity… Read more

yesterday and it was perfect. I recently upgraded from the VR400, thinking that was the problem. Help please. Does anyone know of a solution for my very small, open plan apartment?

simple time based parental controls are an absolute nightmare – Seems to mostly work but simple time based parental controls are an absolute nightmare. I've searched through the manual, all the forums and discussed with staff. The VR2100 is completely different to the last 4 TP-Link routers I've had. I've been offered some pretty silly solutions and tried them but to no avail. Don't buy TP-Link. They have lost their way. Show details

Difficult to set-up, unreliable connection – I thought I had done my research when I chose this product, but after purchasing this modem I soon realised I might have made a mistake, the setup process did was not straight forward, I had to search the internet to figure out what was going wrong and found a very specific set of steps to finally connect it to my ISP. I thought I was out of the… Read more

woods now that I managed a connection, but it soon became obvious that the connection was not stable, I had my ISP run every diagnostic test and maintenance check they could think of, but turns out the daily connection issues we suffer with are due to this modem and can only sometimes be fixed by a full reset of the device. Considering the price of this modem, I expected a much better quality product.

Overall the product works well, though I have had intermittent connection issues. However, after trying all the troubleshooting I could on my own, after 20 mins with Lauren over the phone everything worked perfectly and I've had no issues since. Lauren was patient and effective even through difficulties on my end.

I switched providers for my internet & after 1&1/2hr on phone with provider they could not help me get my internet connected. I ran TP-Link support & spoke with Joy who went out of her way to help me. She got to a stage where she couldn't solve my problem so passed me onto her supervisor Tyrone who was amazing & managed to find and rectify my… Read more

problem. Both of these lovely people went above and beyond to solve my issue with the utmost courtesy and I now have my internet up and running smoothly. Thank you both

Cecilia did a wonderful jopb in fixing my issue, after several hours with peopel from AGL today. She knew what to do and it worked straight away, I am very gateful for her competency and good manner. Many thanks Cecilia! Show details

Amazing Service – Thank you so much for all your assistance. You were very patient, kind and helpful. Couldn’t have asked for better service. Thank you for your excellent service, you are very good at your job. Show details ·  1

Awesome – Absolutely satisfied with the help I received from Sonia in regards to setting up my router properly. I spent hours on phone calls to multiple people including tp link and Sonia was the only person to help connect me via chat. Amazing support and definitely deserves a raise!! Show details ·  1

Assistance with connection issues – Mona was super helpful and knowledgeable in dealing with my connection issues, I would highly recommended Mona for any technical advice. She was very friendly and patient with my enquiry. Great job Show details ·  1

Great product and tech support team very helpful! – Great product and great support from Cassiel very helpful and polite. Show details ·  1

Great technical support to configure new VR2100 – On our internet providers advice, I purchased the router from JB's. The internet provider couldn't help with setup and advised me to call TP-Link which I did. Luna Lu listened well, her service was friendly, patient, and methodical. The router is now performing as it should be. Very satisfied with Luna's support. Thanks. Show details ·  1

The service is great and the product is good – Encounter a bit of setting problem with the new modem. Cassiel Yang found the problem immediately, and provided clear instructions step by step. Very professional and really appreciated. The product itself is good and enjoy the high-speed network. Show details ·  1

Great Service - Shubhi Fixed the Problem – Very happy to get my internet connected using via the TP Link Modem. Shubhi was very patient and efficient in working through the steps after my internet company could not help. Would recommend her services to assist with problems. Show details ·  1

Modem help set up – Very helpful and resolved the issue promptly, very quick to fix the fault. Show details ·  1

Perfect service – Penny was very patient and helpful and helped me get connected to internet again. Very satisfied with her service Show details ·  1

Tp link ac2100 – Oh my days , i tried to get the to link modem configured to nbn via agl for 3 days with no luck and a lot of stress finally i decided to call tp link directly and amazingly Aurelia Kuang sorted it out in 15 min , fantastic customer service. Thank you very much . I shoud have called you in the first place !!!!! Show details ·  1

Great service! – Awesome service finding password when setting up. Love to hear this customer service! Show reply

Very easy setup! – To the technical advisor that help me was amazing ! Scarlett ⭐️⭐️⭐️⭐️⭐️⭐️ Got my home network sorted in 5 minutes. Never call the provider took me around around for an hour n still no luck Show details

Great service – Very safisfied, no dropouts in connectivity, essy to setup and manage. Rosine and Cassiel were perfect

best and fast support – very knowledgeable person and helped me to resolve my issue. Show details

Excellent Customer Service – Highly recommend to others. Excellent Customer Service. No Complain. 5 Star

Great support from TP-Link – Bought this to replace an existing DSL Modem as we needed VOIP capability about a week ago. Swapped out old unit for Archer VR2100v and setup up Internet OK. Then tried to set up VOIP with ISP's help and they had no idea why it wouldn't work. They suggested to return it. Instead I contacted TP-Link. TP-Link were very helpful and after a few… Read more

emails we were all setup and working. The product works well. Many thanks to Rosine and Abner from TP-Link.

Great product – Aurelia Kuang was great help in setting up the product, especially because I am not very good for these things. Thank you very much. Show details

Great – Aurelia gave me great service very patient and helped me with my internet