Overpriced toy cameras
Because a product is the best in its category, it does not mean its worth buying.
If the Arlo is the best battery security camera solution, then avoid battery security cameras.
1. The IR lights and camera are so feable when using them outdoor at night you cannot see any detail unless an object is within 1m from the camera. My backyard appears pitch black after a 1m.
2. If however you move the camera inside when its dark, because the IR bounces off the walls and other reflective surfaces , rooms do light up in the dark and so its ok if using ...indoors...expensive nanny cam 3. During the day the quality is ok, but I have mains powered cheap wireless cameras that offer way better picture and work off my wifi mesh network rather than having to reach a basestation
Purchased in November 2020.
Had 5 cameras for a year. OK at first but now terrible. Software has been updated and now you have to spend money every month to get basic functionality. 2 level authentication is extremely annoying
Purchased in September 2019.
5 STAR SYSTEM - HIGHLY RECOMMEND
Had previously bought Swann wifi cameras that were useless. Arlo pro 2 far superior in pairing, setting, app and functionality. Have a 600m2 house and yard and all three cameras work most excellently.
Purchased in October 2020 for A$600.00.
Unreliable and Misinformed
Bought the Wireless Arlo security system with 4 cameras via RACV. The batteries, were informed will last for 3 months, will only last for 2-4 weeks when active. Useless if need to be recharged every few weeks.
Purchased at RACV.
Not a bad product, but a very bad customer service
It will take you forever to contact the customer service when you have any problem.
And even when you contact them, it will take months to explain your problem and get it fixed, and in the meantime, your security system might be offline.
Purchased in June 2019.
Images made too pixelated to use by Arlo firmware update. Hopeless security system.
We bought two of these cameras for home security. They've never been that great but the resolution was good (not anymore!!) and you could see what there cameras were recording. We paid $800.00 for these. They're very easy to install and access.
The cameras often activate for things you don't want recorded (bushes or trees swaying in the wind) and then don't activate for what you do want (a person or a car).
We bought these because at the time the reviews were good and Arlo was offering free cloud storage with access from just about anywhere ...on a computer or on your phone with the Arlo Android App. Then Arlo was bought by another company, and the new management seems to not like that these older Pro 2 cameras don't come with a subscription (pay by the month) like the new models do, which means they don't make money from them and instead it probably costs Arlo to provide free storage. Every few months the resolution of the cameras was deteriorated by a firmware update, which made it harder and harder to see what the cameras are recording. You can't stop the cameras from updating, it's automatic. In April 2020, a firmware update completely destroyed the resolution of the cameras. The recorded videos became horribly pixelated and moving objects were streaky blocked blurs. We could just tell a person or a car was being recorded, but no other details. Telling what type of model or make the car was became almost impossible, and forget about reading a numberplate. The images were a mess. The cameras were now useless for what they were bought for (home security).
Purchased for A$800.00.
- VMS4330P (3 Camera System)
- Verified purchase
Regretful. Done my homework now I know what to get.
Go with Boshe. Arlo is just shocking!
Consumer affairs may be involved because 1 cameras don’t respond to car entering past 1 meter. 2 batteries die too fast even on low settings. 3 the vision is not 1080p and they don’t even detect me walking from mail box.
If you want good quality forget the major stores. Go with Boshe flexidome starlight or something alike with 4K resolution (8mp) or Dahua starlight.
You are better off buying cameras wired into the home. Spend more and get no hassles.
If you cannot do this, remember that the sensors for ...
The reviewer stated that an incentive was offered for this review
Product is good but in the event you have issues support is VERY POOR and hard to deal with
Had my Arlo system 6ish months and been good, however, had issues with the redemption that was offered upon purchase and it took 6 months to get this sorted. Also, I had issues with cloud storage and support did fix it but again very slow going and very hard to deal with the support that was offered.
As a professional tech I deal with organizations all the time and this is by far the worst I have had to date.
BUYER BEWARE. STAY AWAY. WOULDNT RECOMMEND AGAIN
- VMS4230P (2 Camera System)
- Verified purchase
We bought 2 Arlo video cameras for our security around our property, they are incredible picking up people delivering parcels, we can also ask questions and see everyone standing at front door
Arlo 2 Pro. The Unreliable security system. Worse than a dog.
Bought 4 camera system + 1 extra in Mid 2018. 2 solar panels. Since then 1 has died. 1 Battery has died. 2 cameras will not record movement only operate manually. 1 solar panel has died. Warranty is 12 months. Extraordinary failure rate across the board.
- VMS4230P (2 Camera System)
- Verified purchase
Very expensive security system
Camera has great resolution and you can zoom in. I bought the solar panel for one of the cameras, but it barely makes a difference, as I've had to charge the battery more on the solar panel letterbox camera than the front door cam.
I would not recommend this product, you don't really get what you pay for.
Hmmm more cons than pros here
Positives great picture great sound. Technician installed it so that was easy for me.
Negatives the USB charging point is impossible to find while perched on a ladder holding extension cord. I have to charge all cameras every two weeks. Once you perform gymnastic moves on the ladder plugging in the USB charger the camera moves sideways upside down. To try and fix this whilst balancing on a ladder is foolish so it’s a two man job to reposition cameras in the correct spot after 4 hours of charging,
The most frustrating part is that the outside ca...
Now useless after 13 months! Do not waste your hard earnt money! Look elsewhere!
We bought over AU$2100 RRP worth of Arlo products, a 4 camera Arlo Pro 2 system, a Arlo GO 4G camera & a Arlo Solar Panel charger.
From the very first day the problems started, we installed the Arlo Go on our rural property with the Arlo Solar Charger (AU$600 & $150) the battery died in just 4 days, after hundreds upon hundreds of kilometres driving back & forth it was established that the Arlo Solar Charger had been Dead On Arrival & the '2 months' Arlo had claimed between charges, was a downright & utter lie, they replaced both & now the Arl...o GO with Arlo Solar charger, lasts just 6-7 DAYS in full sunshine, so our ARLO Go is not fit for the purpose for which it was purchased! It's useless! The Arlo Pro 2, 4 Camera system (AU$1400) was also problematic from day one, the cameras were 'Offline' more than they were online (fixed by me adding a 240V WIFI switch to power down the Arlo Base & reset it remotely), for the next 12 months although problematic & a lot of hard work, the Pro 2 system worked fairly well UNTIL Netgear decided they did not want their good Brand name continually dragged through the mud by Arlo & totally disowned it! Since then (go ahead, check yourself the latest reviews & people now begging & pleading with Arlo for Support) Arlo has deliberately redesigned the Free Arlo App to become totally & utterly useless, it no longer works & the Arlo equipment is now unfit for any purpose UNLESS you now pay a minimum of AU$180 extra a year for their paid Arlo Smart Subscription service software, that actually works, like the free software used to before it was held to ransom by Arlo! Summary: our arlo pro 2 system, arlo go 4g & accessories (& $500) are now not fit for any purpose, let alone the purpose for which they were all purchased, unless we pay arlo an additional $180 a year, our entire arlo equipment is useless! Do not waste your hard earn money!
Purchased in November 2018 for A$2,100.00.
I'm pretty disappointed with this product. Cost was over $1000 and i expected something great. Picture not that great. Cameras constantly pic up motion that doesn't exist. Battery runs out very fast. I need to recharge twice a week despite advertised 365 day battery life. 24/7 cloud monitoring only available if plugged in to ac power which defeats the purpose of a wireless product. Why not spend half the money on a wired setup. Everything is an online subscription upgrade. Pay more money monthly etc. Huge buyers remorse here.
Purchased in November 2019 for A$1,100.00.
Review after 1 year of using it...
I bought Arlo due to convenience of wireless set-up which I could do myself. It started off well. The image quality is good and motion detection was reasonably good. Except it tended to only record for a few seconds so I had to set a time frame for it to record to ensure I would get a decent recording to capture when there was someone on camera otherwise I would miss most of it. So it wasnt working great but it was decent enough.
Fast forward 14 months later... in that time they changed the app and this is probably where the problems started.... And I feel this was purposefully done. There was many recordings and it was saved in the library and kept for 7 days then would overwrite this. Fair enough. I feel like this storage was maybe too much for them and they have since tried to cut this down slyly. Motion detection now is extremely terrible. It does not pick up motion and so no longer records which means there is less videos stored and saved in my account. When it does pick up some motion and records it misses much of the beginning... so it can be quite useless. The zone at which the camera will pick up now is extremely small. It used to pick up things in the edges of the camera view and now it will only pick up in the centre of the camera... IF THAT. Most times now it doesnt Detect anything. Even if I walk past! I believe Arlo has altered it this way so they would not have too much data to store. They should just change it to 3 days video storage and have it working properly if thats the case. We had someone dump stuff on our property and the camera did not pick this up! Twice now. Utterly frustrating. The cameras now are useless! Get a different camera system and have it installed and hard wired to constantly record. The money and time to set this will be worth it. I wish I had done this knowing what I know now. In fact I will likely have to do this now anyway.. costing me more in the end. Im glad I only bought 1 solar panel first. I would have wasted more money if i Had bought all 3.
Terrible software and no support!
You would think that a large company would be able to provide working software for a supposed security system, however like so many others I have been left with an expensive toy that is totally unreliable and disappointing. When new firmware is released to fix major problems it simply creates another issue. Anybody thinking about buying Arlo should do their research and see just how bad this company is!
Good hardware completely ruined by terrible software.
Ive owned the system for 4 years. Every six months Arlo engineers break the software. Last year it rendered battery life useless, now geofencing is broken. Arlos QA and software dev is atrocious. They take nor responsibility for their short comings, in effect, their customers are treated like they are beta testers for useless software and have a system that is rendered useless as a security system. Do NOT buy into this mess.
Purchased in February 2015 for A$600.00.
Geofencing is terrible, dont buy this product if you plan on trying to use it.
The hardware side of the Arlo Pro 2 is great. the picture quality and sound is more than I expected BUT if you are going to look at buying this, I would not recommend this at all. The support from Arlo is non-existant and one of the main features I purchased this for was geofencing but this does not work at all.... BUYER BEWARE!.....
Purchased in October 2017 for A$1,599.00.
- VMS4430P (4 Camera System)
- Verified purchase
After 18 months I've had 4 cameras fail and replaced...
Nightmare of a system, absolutely not what you expect from a trusted brand like Netgear. The cameras basically stop detecting 'motion'. We took the trouble to hardwire them all in, the batteries just don't last very long, but every few months a camera will stop detecting motion and nothing works so it needs replacing.
Video is fine in the daytime, the night vision is really low quality (you couldn't even read a numberplate 3m away with it.
All in all, this was a dud buy, please don't make the same mistake we did and look elsewhere.
Useless support from Arlo
One of the cameras stopped working after 4 months. Contacted support via chat system who went through trouble shooting before deciding that the camera was unservicable and would organise a refund with a week. A month later received a generic email from ARLO asking if I still had the same problem or could they close the support case. Responded that yes I was still waiting for refund, that was 3 weeks ago and no response. They have no intention of honoring refund policy.
Outside cameras require charging every 2 weeks, which means getting on ladde...
Questions & Answers
Frankly I am utterly amazed that there is such a raft of bad press about the Netgear product and it is met with deathly silence from the company.
I am looking for some security gear and Arlo Pro 2 does fit the bill on paper but the risks of buying a lemon are to high.
Does anyone know if it is easy to return the product for a full refund if it doesn't perform as advertised?
Why do you not tell customers that you need a good WI-FI plan for these cameras to work well. We have poor WI-FI reception and more than one store and NetGear representative told me it would work fine. tell me what am I missing
Chris I had rung the company directly that manufacturers the Arlo Pro 2 and they told me that they work fine even if you have a poor WiFi reception, they have obviously mislead me. Also as I had already mentioned in my review that 2 stores had also told me that they would work well with poor WiFi. So my question is why would an Arlo representative tell me that the WI FI Cameras go well even when WI Fi reception is poor. I believe that they are not educated enough with their product or they just want my money. Are you a representative for Arlo Chris because your response is not very professional if you are a representative and I was asking the question to a representative not to a customer if you are a customer and If you are a representative for Arlos then you need more training on how to speak in a professional manner to the retailer. Maybe I needed to address my concerns to an Arlo representative as it was not to the retailer. To answer your response
“Yes in my opinion it is Arlos fault (your comment) or in my words, It is Arlos obligation to train their staff on their products and give the correct information to the retailer so that the retailer does not make such an expensive mistake in purchasing a product that does not work properly or suit their needs. The reason for my comments is to educate others before they purchase this product. I am very fortunate that research and perseverance is part of who I am and am so pleased that I did as I purchased a wired more affordable camera system and it works well. I’m so pleased that I can warn others to do the same. Sorry Chris if my concerns were not clear enough to you but you may not of read my comment before that. And if you had then you would of fully understood what I was asking. Thanks.
Why does nobody tell you that Arlo Pro cameras do not work well if your Wi-Fi Plan is poor and will effect other appliances in your home.
I don't have that experience. I have NBN at the highest speed level.
My experience is that when you do encounter tech support is sheer hell. They do not respond. They do not deliver on promises to send out replacements.
Thanks. I agree. I have asked them twice and no response. When I did ring the company they told me that the cameras still work well with poor WiFI. I’m so glad I did my research further and asked a professional alarm guy and he told me not to get them because of my poor reception. Arlo Netgear are one of the worst company’s I have dealt with. They sell these cameras to the supplier and the supplier tells the customer that they work well also even with poor WIFI. They all have poor knowledge about their product. In the end I got a wired camera for quarter of the price and am really happy with it. Heard that you have to change the battery all the time, what a hassle. With the wired its only 6 months to once a year job.
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