Clear video quality
Susceptible to false triggers
Delayed live viewing
Short battery life
Undependable geofencing feature
App updates sometimes worsen functionality
Reviewer Photos & Videos
Don’t waste your money.
Worked okay initially. Huge lag between motion and notifications though. Just out of the 12 month warranty first camera battery stopped charging. Then camera stopped. Second camera now dead too.
Purchased in February 2020 at Bunnings Warehouse.
Arlo Pro 2 - Be Wary
I purchased two Arlo Pro 2 systems. One set up easily in 10mins. The other took weeks and ultimately needed an nbn plan upgrade and the factory reset button pushed for 10secs to get it working. (I had pushed it many times for 5secs!) I could not access the phone support as 1. It is only based on pacific time so hours are mostly overnight. 2. I could not get through and would get cut off. I had to get support via email. The arlo 2 comes with free 7 days storage otherwise I would not have purchased. Other arlo systems do not provide this. The ca...meras work ok at providing an image and saving triggered footage. Image quality is poor and license plates of cars parked close to the camera are difficult to impossible to read. Motion triggering is very poor and the camera triggers every time the wind blows and leaves or a palm move. Triggering zones can only be set up if they are permanently powered. I have done this and it has also proven to be extremely poor. One of the systems faces a busy street and between approx 1 and 4 pm for some reason it triggers literally every minute a car passes despite the zone being set to only see the front yard and not the footpath/verge/street. I believe arlo state triggering performance is better with an upgraded subscription!? Why wouldn't they make the product work correctly as purchased? Overall I wouldn't buy again. Get better image quality, less false triggering and free storage elsewhere.
Purchased in March 2021.
Bad value for money
First thing is that Arlo don't tell you about the subscription you need to sign up to for some $15 per month for software that doesn't work. The app is clunky and is a little all over the place, the connection from your device to the cameras is slow and sometimes cameras just drop offline for no apparent reason. Picture quality is OK as long as you don't need to zoom in and the night vision is useless. I wouldn't recommend Arlo, there are better camera systems out there that are much better value for money.
Purchased in February 2021 for $1,000.00.
Waste of money
When working (!) the system works well. However, I have problems at least once a month where the cameras won't record even though motion is detected. I have tried all the "repair" suggestions on the help pages to no avail. I basically leave it for a day or two and it seems to rectify itself. That suggests to me it is a problem at Arlos end. The cameras are effective (when working) but the reliability of the system lets it down. I regret buying the product
- VMS4230P (2 Camera System)
Does not work when you need it to
Poor quality (cannot make out license plate numbers or any details for example).
Cameras often stop working and have to be reset via the app, this is despite good reception on nbn 50mb. Basically, if you don't keep checking the app and turning your cameras off and on again, you won't get footage - (customer support actually agreed that I do this in order to get it to work).
Speaking of which - Poor customer service (similar experience to other reviewers - Arlo just offers a replacement with no solution to the issues).
I've had incidents (theft...
Purchased in December 2019 at The Good Guys for $637.00.
Often stops working
First, good points. Has fairly decent night vision. Bad points. Rain sets it off. Cars on street set it off even when sensitivity set very low. Goes off line often. Resetting has to be done over and over to reconnect system. This time it stopped and I’ve tried the Arlo sequence probably 10 times including completely uninstalling and reinstalling several times. That means getting the ladder out each time to reach the camera to sync it.
I’m shutting it off for a day or two. If I can’t reset it, I’m done with it and looking for a new unit other than Arlo. Next time I’ll look closer at reviews and be more choosy if I decide to try a camera ever again.
Purchased in January 2020.
- VMS4230P (2 Camera System)
Purchased this in June 2020 with high hopes given the perception it was a premium product and having heard of positive experiences. From a basic level it appears to perform as expected; but as I started incorporating more complexity to the system (added 2x more cameras, paid CCTV subscription, and a premium service which allows more descriptive notification information - parcel, person etc.), the system failed on a regular basis. (1x camera or another would stop detection of motion all of a sudden, or cctv failed, or camera stopped functioning).... Basically reliability in the system fell through the floor, and this was not acceptable for a security system. I have been in touch with Arlo support for 2 months now, and having gone through all available solutions, they said to take the system back to my supplier for a refund. Whilst dealing with Arlo support sounded easy enough, it was a very frustrating process - they ignored what you wrote for the most part and rattle off generic tech solutions, and at this point in time, I am no longer getting a response from “[name removed]” - despite my professional approach to my issue. This again was very disappointing, and I am sure not part of The Arlo customer focus approach. Despite being methodical, professional, detailed, and requesting for the matter to be escalated (it was ignored), [Name Removed], in my mind, needs to be retrained and supervised. As a result of the above experience, I rate Arlo Pro 2, as being 1 star. I have nbn 50mb, ASUS ROG (overkill) router for our household of 4 ppl, in a small house; with 3 of the 4 cameras being 10m, or less away from the router, on our own channel with no other channel congestion. [name removed] suggested I upgrade my system to resolve my issues, sorry [name removed], if Arlo can’t meet expectations with the above powerful and strong system setup, then it should be stated on the packaging. Personally, you don’t know what you are talking about, and given you have chosen not to respond to my contact, I feel it is only fair the public be aware, before investing in Arlo products. Sadly, I won’t be returning to Arlo, and will share my experiences.
Overpriced toy cameras
Because a product is the best in its category, it does not mean its worth buying.
If the Arlo is the best battery security camera solution, then avoid battery security cameras.
1. The IR lights and camera are so feable when using them outdoor at night you cannot see any detail unless an object is within 1m from the camera. My backyard appears pitch black after a 1m.
2. If however you move the camera inside when its dark, because the IR bounces off the walls and other reflective surfaces , rooms do light up in the dark and so its ok if using ...indoors...expensive nanny cam 3. During the day the quality is ok, but I have mains powered cheap wireless cameras that offer way better picture and work off my wifi mesh network rather than having to reach a basestation
Purchased in November 2020.
Had 5 cameras for a year. OK at first but now terrible. Software has been updated and now you have to spend money every month to get basic functionality. 2 level authentication is extremely annoying
Purchased in September 2019.
5 STAR SYSTEM - HIGHLY RECOMMEND
Had previously bought Swann wifi cameras that were useless. Arlo pro 2 far superior in pairing, setting, app and functionality. Have a 600m2 house and yard and all three cameras work most excellently.
Purchased in October 2020 for $600.00.
Unreliable and Misinformed
Bought the Wireless Arlo security system with 4 cameras via RACV. The batteries, were informed will last for 3 months, will only last for 2-4 weeks when active. Useless if need to be recharged every few weeks.
Purchased at RACV.
Not a bad product, but a very bad customer service
It will take you forever to contact the customer service when you have any problem.
And even when you contact them, it will take months to explain your problem and get it fixed, and in the meantime, your security system might be offline.
Purchased in June 2019.
Images made too pixelated to use by Arlo firmware update. Hopeless security system.
We bought two of these cameras for home security. They've never been that great but the resolution was good (not anymore!!) and you could see what there cameras were recording. We paid $800.00 for these. They're very easy to install and access.
The cameras often activate for things you don't want recorded (bushes or trees swaying in the wind) and then don't activate for what you do want (a person or a car).
We bought these because at the time the reviews were good and Arlo was offering free cloud storage with access from just about anywhere ...on a computer or on your phone with the Arlo Android App. Then Arlo was bought by another company, and the new management seems to not like that these older Pro 2 cameras don't come with a subscription (pay by the month) like the new models do, which means they don't make money from them and instead it probably costs Arlo to provide free storage. Every few months the resolution of the cameras was deteriorated by a firmware update, which made it harder and harder to see what the cameras are recording. You can't stop the cameras from updating, it's automatic. In April 2020, a firmware update completely destroyed the resolution of the cameras. The recorded videos became horribly pixelated and moving objects were streaky blocked blurs. We could just tell a person or a car was being recorded, but no other details. Telling what type of model or make the car was became almost impossible, and forget about reading a numberplate. The images were a mess. The cameras were now useless for what they were bought for (home security).
Purchased for $800.00.
- VMS4330P (3 Camera System)
Regretful. Done my homework now I know what to get.
Go with Boshe. Arlo is just shocking!
Consumer affairs may be involved because 1 cameras don’t respond to car entering past 1 meter. 2 batteries die too fast even on low settings. 3 the vision is not 1080p and they don’t even detect me walking from mail box.
If you want good quality forget the major stores. Go with Boshe flexidome starlight or something alike with 4K resolution (8mp) or Dahua starlight.
You are better off buying cameras wired into the home. Spend more and get no hassles.
If you cannot do this, remember that the sensors for ...
Purchased in March 2020 at Harvey Norman for $999.00.
The reviewer stated that an incentive was offered for this review
Product is good but in the event you have issues support is VERY POOR and hard to deal with
Had my Arlo system 6ish months and been good, however, had issues with the redemption that was offered upon purchase and it took 6 months to get this sorted. Also, I had issues with cloud storage and support did fix it but again very slow going and very hard to deal with the support that was offered.
As a professional tech I deal with organizations all the time and this is by far the worst I have had to date.
BUYER BEWARE. STAY AWAY. WOULDNT RECOMMEND AGAIN
Purchased in November 2019 at Harvey Norman for $1,095.00.
- VMS4230P (2 Camera System)
We bought 2 Arlo video cameras for our security around our property, they are incredible picking up people delivering parcels, we can also ask questions and see everyone standing at front door
Arlo 2 Pro. The Unreliable security system. Worse than a dog.
Bought 4 camera system + 1 extra in Mid 2018. 2 solar panels. Since then 1 has died. 1 Battery has died. 2 cameras will not record movement only operate manually. 1 solar panel has died. Warranty is 12 months. Extraordinary failure rate across the board.
Purchased in April 2018 at JB Hi-Fi for $1,800.00.
- VMS4230P (2 Camera System)
Very expensive security system
Camera has great resolution and you can zoom in. I bought the solar panel for one of the cameras, but it barely makes a difference, as I've had to charge the battery more on the solar panel letterbox camera than the front door cam.
I would not recommend this product, you don't really get what you pay for.
Purchased in January 2020 at Device Deal for $708.00.
Hmmm more cons than pros here
Positives great picture great sound. Technician installed it so that was easy for me.
Negatives the USB charging point is impossible to find while perched on a ladder holding extension cord. I have to charge all cameras every two weeks. Once you perform gymnastic moves on the ladder plugging in the USB charger the camera moves sideways upside down. To try and fix this whilst balancing on a ladder is foolish so it’s a two man job to reposition cameras in the correct spot after 4 hours of charging,
The most frustrating part is that the outside ca...
Purchased in July 2019 at Noel Leeming Physical store.
Now useless after 13 months! Do not waste your hard earnt money! Look elsewhere!
We bought over AU$2100 RRP worth of Arlo products, a 4 camera Arlo Pro 2 system, a Arlo GO 4G camera & a Arlo Solar Panel charger.
From the very first day the problems started, we installed the Arlo Go on our rural property with the Arlo Solar Charger (AU$600 & $150) the battery died in just 4 days, after hundreds upon hundreds of kilometres driving back & forth it was established that the Arlo Solar Charger had been Dead On Arrival & the '2 months' Arlo had claimed between charges, was a downright & utter lie, they replaced both & now the Arl...o GO with Arlo Solar charger, lasts just 6-7 DAYS in full sunshine, so our ARLO Go is not fit for the purpose for which it was purchased! It's useless! The Arlo Pro 2, 4 Camera system (AU$1400) was also problematic from day one, the cameras were 'Offline' more than they were online (fixed by me adding a 240V WIFI switch to power down the Arlo Base & reset it remotely), for the next 12 months although problematic & a lot of hard work, the Pro 2 system worked fairly well UNTIL Netgear decided they did not want their good Brand name continually dragged through the mud by Arlo & totally disowned it! Since then (go ahead, check yourself the latest reviews & people now begging & pleading with Arlo for Support) Arlo has deliberately redesigned the Free Arlo App to become totally & utterly useless, it no longer works & the Arlo equipment is now unfit for any purpose UNLESS you now pay a minimum of AU$180 extra a year for their paid Arlo Smart Subscription service software, that actually works, like the free software used to before it was held to ransom by Arlo! Summary: our arlo pro 2 system, arlo go 4g & accessories (& $500) are now not fit for any purpose, let alone the purpose for which they were all purchased, unless we pay arlo an additional $180 a year, our entire arlo equipment is useless! Do not waste your hard earn money!
Purchased in November 2018 for $2,100.00.
Questions & Answers
Frankly I am utterly amazed that there is such a raft of bad press about the Netgear product and it is met with deathly silence from the company.
I am looking for some security gear and Arlo Pro 2 does fit the bill on paper but the risks of buying a lemon are to high.
Does anyone know if it is easy to return the product for a full refund if it doesn't perform as advertised?
Why do you not tell customers that you need a good WI-FI plan for these cameras to work well. We have poor WI-FI reception and more than one store and NetGear representative told me it would work fine. tell me what am I missing
Seems logical to me. A wifi camera obviously relies on a workable wifi system. Hardly Arlos fault.
Chris I had rung the company directly that manufacturers the Arlo Pro 2 and they told me that they work fine even if you have a poor WiFi reception, they have obviously mislead me. Also as I had already mentioned in my review that 2 stores had also told me that they would work well with poor WiFi. So my question is why would an Arlo representative tell me that the WI FI Cameras go well even when WI Fi reception is poor. I believe that they are not educated enough with their product or they just want my money. Are you a representative for Arlo Chris because your response is not very professional if you are a representative and I was asking the question to a representative not to a customer if you are a customer and If you are a representative for Arlos then you need more training on how to speak in a professional manner to the retailer. Maybe I needed to address my concerns to an Arlo representative as it was not to the retailer. To answer your response
“Yes in my opinion it is Arlos fault (your comment) or in my words, It is Arlos obligation to train their staff on their products and give the correct information to the retailer so that the retailer does not make such an expensive mistake in purchasing a product that does not work properly or suit their needs. The reason for my comments is to educate others before they purchase this product. I am very fortunate that research and perseverance is part of who I am and am so pleased that I did as I purchased a wired more affordable camera system and it works well. I’m so pleased that I can warn others to do the same. Sorry Chris if my concerns were not clear enough to you but you may not of read my comment before that. And if you had then you would of fully understood what I was asking. Thanks.
Why does nobody tell you that Arlo Pro cameras do not work well if your Wi-Fi Plan is poor and will effect other appliances in your home.
I don't have that experience. I have NBN at the highest speed level.
My experience is that when you do encounter tech support is sheer hell. They do not respond. They do not deliver on promises to send out replacements.
Thanks. I agree. I have asked them twice and no response. When I did ring the company they told me that the cameras still work well with poor WiFI. I’m so glad I did my research further and asked a professional alarm guy and he told me not to get them because of my poor reception. Arlo Netgear are one of the worst company’s I have dealt with. They sell these cameras to the supplier and the supplier tells the customer that they work well also even with poor WIFI. They all have poor knowledge about their product. In the end I got a wired camera for quarter of the price and am really happy with it. Heard that you have to change the battery all the time, what a hassle. With the wired its only 6 months to once a year job.
Here’s what Arlo has to say about the Pro 2.
- It records 1080p HD quality video, letting you watch your videos in detail.
- The system sends instant notifications to your email or smartphone when it detects motion or sound, so you know instantly when something has happened.
- A 3 second look back feature lets you know what happened right before a triggering event, helping you make sense of the situation.
- The camera lets you focus on indoor areas where you want to receive motion and sound alerts, so you can keep track of who’s coming through your home’s entry points.
- With the Pro 2, you have the option to upgrade to 24/7 continuous video recording, giving you flexibility in how you want to secure your home.
- Flexible powering options mean you can use the Arlo Pro 2 wire-free with a rechargeable battery, or you can plug it into a power outlet to access premium features.
- If you’re worried about household happenings damaging your security system (or say, you have some unruly kids running around the house), the Pro 2 has an IP65 weather certification, meaning it’s dust tight and is protected against water projected from a nozzle.
- Two-way audio lets you listen in and talk back via the camera from your smartphone - you don’t even need to get out of bed to answer the door.
- If you’re looking for some peace of mind before you hit the hay, the camera has a night vision feature.
- A rechargeable battery and free cloud storage which lets you keep 7 days of motion and sound triggered recordings at a time mean two less ongoing expenses to worry about.
- You can also connect a USB to the surveillance system for local backup storage, so you can stress less about losing valuable footage.
- The Arlo Pro 2 has a 100+ decibel smart security siren that’s triggered by motion or sound and is controlled remotely, alerting you (loudly) to any intrusion.
- If you want your security system to talk to you (we get it, it can get lonely around the house sometimes), the Pro 2 is compatible with smart home devices like Amazon Alexa, Google Assistant, Apple HomeKit, IFTTT and Stringify.
- You have the option to buy a 2-camera kit for $598, a 3-camera kit for $798, or 4 cameras for $998.
Points of praise:
- Reviewers said that when it worked, the Arlo Pro 2 camera had clear video quality.
- They also noted that the set-up process was easy and straightforward.
- Many reviewers said that the Netgear Arlo Pro 2 just wasn’t reliable and went offline often, particularly if you didn’t have a super fast internet connection.
- They also said that the live viewing was delayed - sometimes by as much as 5-6 seconds.
- The battery life isn’t great, according to reviewers. While Netgear says it should last 6 months with normal use, some reviewers found themselves recharging their batteries every few weeks.
- Reviewers also took issue with the geofencing feature, which is supposed to use your location to trigger certain actions (such as opening a garage door when a car approaches it), with some saying it worked 50% of the time, while others said it didn’t work at all.
- The camera is often set off by false triggers (like rain and cars on the street) even when the sensitivity is set on low, according to some reviewers.
- The app software was one of the biggest gripes with reviewers, who said that updates to the app caused worsened motion detection, saved recordings to be overwritten, and in some cases, rendered cameras completely nonfunctional.
- GTIN12: 606449128444 and 606449128529
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