Reviewer Photos & Videos
Device appears offline. Tried all trouble shooting. Nothing works.
Does not synch. Does not connect. Does no pair. Do not waste your money. There is no fix or this issue. Absolute rubbish and such a waste of money! Do yourself a favour and don't buy this product. There is also no actual tech support either. Save yourself the trouble
Purchased in January 2018 at JB Hifi Home for $1,500.00.
We can have someone walk in the front gate and out again with no detection or recording.. sensitivity set to high. We were told that this was due to power saving so we plugged them in and no better.. we invested over $1200 for junk.. we are very disappointed, especially when a friend has a system that works and only cost $300..
Purchased in July 2018 at JB Hi-Fi Retail Stores for $1,500.00.
Dont know their products
Asked the Arlo online chat if their outdoor charging cable could connect the solar panel to the Pro 3, THEY confirmed that it could. It CAN'T!!
Won't refund, won't take back the product, Customer (NON)-support couldn't help with anything. Just said "we cant help you".
Worst (non)support ever
Purchased in January 2021 for $200.00.
- Arlo VMS3430 (4 Camera System)
Do not waste your time. Custom service is horrendous, technical support even worse. They cant even offer a simple solution to activating your smart plans. overpriced and underdelivered. Trust me
Purchased in November 2020 at Device Deal for $2,000.00.
Stupid system. Batteries only last 1-2 days.
Battery only last 1 day from the start.
It takes a long time to charge and sometimes it won't charge. Support is painful and won't help. Waste of money, don't buy.
Purchased in November 2020 at Harvey Norman for $900.00.
Cameras work very well but are in effect useless since the alert sound can't be changed and the default alert can't be differentiated from eg a Facebook alert. Netgear, who sell this product, seem to have no interest in doing anything about it since they completely ignore requests from their customers -on their own message boards- to fix the issue. What's the point of having a security system if it can't notify you effectively? Buy something else. This is a waste of your money, and Netgear support is a waste of your time. A real pity since the cameras are of good quality and very easy to install and use.
To start with I was quite happy however as time has passed I’ve noticed the following: Misses obvious movements
I’ve no recorded video playback with no after sales support
Do not waste your money!!
Purchased in May 2019 at JB Hi-Fi Retail Stores for $649.00.
- Arlo Smart Home Security
Arlo Base Station
My Arlo Base station dead just after 1 year of purchase ( June 2019) from Amazon. Have been emailing support on this issue but so far they have not even offered to reimbursed me for the cost of the base station. They said product is just out of warranty. Only lasted just over an year.
Arlo you need to stand behind your product and help your customer who purchase your badly made products which failed just after 1 year. Offer some reprieve for the customer instead of saying the product is out of warranty and do nothing.
Purchased in June 2019 at Amazon for $160.00.
Got to be the worst camera system on the market
Fail continuously updates are a nightmare recharging is a joke had 2 cameras fail continuously one won’t switch to night vision after service sales doesn’t exist a wares of money
Purchased in February 2018 for $700.00.
Unreliable and gets worse
Initially incredibly impressed with the system, but it is unreliable, drops out regularly and (most annoyingly) is now experiencing huge issues recharging batteries, telling me I am trying to recharge with a non-genuine charger (even though it's the one that came with the cameras). Their on-line "support" is also absolutely pathetic. DO NOT BUY THIS SYSTEM.
Purchased in September 2018 for $995.00.
Basically very good but requires perseverance.
The Arlo camera system is fundamentally very good, however in practice it can be very frustrating and clunky. Very slow to log in to accounts, very slow to connect to live feed from your camera and changing networks etc is very difficult. I think the product is designed to operate in areas that have very good high speed internet services, just be aware that it may not work like you think it will. After a few weeks of and becoming more familiar with the product, I believe it is basically a good package. The main issues are slow connection and no ability to set a unique alarm sound should the camera detected unwanted visitors. The Geofence capability works well but can be tricky to set up.
Purchased in October 2020 at JB Hi-Fi for $300.00.
Total garbage as security because it’s unreliable
Goes offline constantly and you can’t access when traveling. What good is a security camera if you can’t access it? It works for aboub2 days. I have three cameras and the base, all garbage
Purchased in August 2020.
Very average system - do not recommend
Arlo has some real issues.
Android App is unreliable, very slow and gives many false indicators.
They have tried to improve this over the past 2 years, but it is still 2nd rate and you have to double or triple check everything to do and it takes ages... (even on a fast network)
Support from Arlo - just score this as a big fat ZERO. Like most big corporates these days, you very much on your own and are directed to 'user groups' to sift through the biggest maze of fox-holes you can imagine. Utterly frustrating.
Battery life is not as expected.
Schedules are ok. ...False alarms all the time - especially on moderately windy days. Goes off almost every minute and when you look, there is nothing but a small shadow. Definitely not heat triggered. Response time to load the camera after an alarm - far too slow! Often get alarm warning, with message, yet Arlo system says "no network - wating to login in" You have to close the app totally and re-login. Just a waste of time. Summary - Almost $2K wasted on this 2nd rate system. Wrongly assumed that as a Netgear Company, Arlo would be the same with quality and functionality. Sadly, I will avoid both from now on. How they can come to market and pass this off as a SECURITY system, just defies, but seems the way these days. Rip off and extort Mr Public any way you can with zero support can product standards. Most definitely do not recommend Arlo
Purchased in April 2018 for $2,000.00.
- Arlo Smart Home Security
Consider this coming change carefully before buying an Arlo system
I bought an Arlo Pro 2 system about two years ago and on the whole have been happy with it, although as others have mentioned the camera’s battery life is very short, and it takes ages to access a camera to watch live. My big concern now - and something anyone thinking of purchasing a system should consider - is that Arlo is introducing mandatory but unnecessary 2 factor authorisation at the end of the year. So if someone is prowling around your house at 3am, instead of taking two seconds to automatically log in to check what’s happening when y...ou get the notification, now you will have to go through the extra steps of waiting for the email or text with the code, and entering it before gaining access to the camera. Too long. Many have complained about this, saying it defeats the purpose of the security system and should at least be optional, but Arlo appears not to be listening. I’m hoping they will.
Purchased in August 2018 at Device Deal for $898.00.
Arlo Ultra Home Security System - A Risk to your home & family’s safety
The system has critical failures. Arlo knew about these failures & released anyway. Worse, just by accident I saw that an unknown party was logged into our system having access to all security settings, could see into our home with access to all our cameras and locked us out from any control over the system. Arlo Support were immediately contacted and provided the evidence to see this massive system failure that put my home at more risk than had we not had the Arlo system at all(see attached photo). Arlo Support have never responded. The batter...ies brand new, never fully charge and need recharging every 2nd day. Our BMW Wagon parked directly in the focus zone of the camera was taken without the camera catching a thing but a tree in next door’s yard, not within the camera’s view sent 175 notifications in 4 hours of movement.A terrible, terrible system.
Purchased in January 2020 at The Good Guys for $1,600.00.
Good Quality but Expensive to maintain
Good quality product with easy setup, Short battery life when you get 10 or more activities a day from motion and noise, only 2 weeks and you need to recharge. Every activity gets a notification. Unless you pay a monthly subscription of $14.99AUD, you can only mute notifications for 24 hours. Originally muting was much better, then Netgear did an update and changed to 24 hours max, then introduced subscriptions to get more mute options. Very cheesy Netgear! You could do better.
Camera's have good definition and work well in most light conditions. Communication via microphones is 2 second delay on the internet and this can be a problem when answering the doorbell.
Purchased in March 2019 at JB Hi-Fi Retail Stores for $1,500.00.
I purchased the arlo pro 3 based on reviews. Unfortunately it certainly doesn't live up to the standards.
It's battery powered and I have to recharge the batteries every 2 weeks, not 2 months like the reviews stated.
They are motion activated as well, yet it will turn on and record a leaf blowing, yet the same camera won't pick up and record my neighbour abusing me in front of the camera.
It takes forever to connect to the camera and watch it live when motion is detected.
The only good thing about the cameras is the wide angle. Apart from that I will be shopping for new camera.
Purchased in March 2020 at Catch for $1,200.00.
Absolute rubbish. Stay away
Stopped working after 2 weeks. Base station bricked itself. Been dealing with Arlo now for 8 months and still no replacement. Over 20 emails and same in phone calls. An absolute disgrace of a company. Should have bought Swann.
Purchased in January 2019 at JB Hi-Fi Retail Stores for $1,100.00.
Worst purchase I have ever made.
IF I had read reviews before purchasing this system for over $400, I never would have bought it. Most of what I read in the reviews pertains to us as well. Want to ask a question on Chat, everyone is busy! In the library 2/3 of the pictures don't appear - one has to download before able to look at them. I DON'T WANT to download every picture.
I am so disappointed.
- Arlo Smart Home Security
Dont waste your money
Base station goes offline constantly when there is no internet disruption, I have done all the troubleshooting and there seems to be no fix. While off line the batteries are depleted. When it works its ok, but you cant rely on something that only works sometimes ....certainly not for SECURITY.
Purchased in June 2016 at JB Hi-Fi for $530.00.
Questions & Answers
Motion zone settings have disappeared! How can I fix this?
How do I enable or disable local storage of Arlo Go video recordings on an SD card?
|Category||Wireless Surveillance Systems||Wireless Surveillance Systems||Wireless Surveillance Systems||Wireless Surveillance Systems|
|Release date||Feb 2015||Feb 2015||Feb 2015||Feb 2015|
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