Newstead Realty

Very terrible experience – Newstead Realty, Brisbane: I had a terrible experience with Hayley F. to which I was expecting roughly $740+ bond to be refunded on my account but Hayley Fisher took the time to claim the amount when she lodged the bond refund. Such a terrible way to handle tenants. I still have your emails to me confirming I will have $740+ to be refunded to my… Read more

account but to no avail. To her future tenants, please ALWAYS be careful. Be mindful of all the emails and charges she will send you because she will confuse you with a lot of different invoices which I can provide as a proof. Beware guys

Property manager – I have a few properties under management with the Newstead Realty and everything always gone smoothly even when things pop up unexpectedly the solution process is smooth. But I want to make a shout out to one particular member… Hayley is a absolute weapon… besides from when she’s in a meeting always so generous with her time, contactable after hrs, lunch breaks and weekends. 10 stars for her if I could. Thank you for being so awesome.

'Home Sweet Home' – Beautiful apartments in the hub of Newstead and Fortitude Valley. From our first enquiry about these apartments, we have been looked after and treated so welcomingly by the fabulous building management team at Capri (a special thank you to Kell and Katerina) We have been living here for just under a year and their professionalism and… Read more

communication with our whole living experience here is amazing. Location is fantastic and building is always kept neat and clean.

Second class for rental – I was a bit concern I was saw this review as I had sign rental agreement with this mob. It's true what they say from previous reviewer, they treat renter as second class citizen. They will try to get you for everything for bond money.

Exceptional service and professionalism! – My experience dealing with Newstead Realty has been a smooth ride. Not only was the process of buying a property through Robert stress free but my experience with David Melville as our property manager for our properties has been amazing. David has a wealth of knowledge in his field and is always keen to provide the best service. Im so please that… Read more

I brought across our other property so he could manage them both. David always keeps me well informed with regular updates on how things are going and is very proactive in solving problems. Love your work David!

Professional, courteous and problem solver - Newstead Realty – Robert was the agent who sold us the property. He never ceased representing the seller but he openly let us know that was his goal and he did so in a polite but firm way. We had a difficult settlement period, during which Newstead Realty stood out as responsive, professional and unceasingly helpful with suggestions on ways to achieve outcomes… Read more

that were of benefit to both ourselves and the seller. In the end both the seller and us (the buyer) achieved our outcomes amicably despite the bureaucratic nightmare caused by other parties to the deal. I would not hesitate to sell a property through Newstead Realty and Robert. Great job, Robert,

Incompetent and unprofessional – We experienced conflict and resulting emotional stress upon moving out of our apartment in Kedron at the beginning of the year. After the apartment's final clean and inspection, we were penalized for issues that were out of our control. These issues had been previously brought up by myself at a number of house inspections yet were never actioned… Read more

by Newstead Realty.

Firstly, I had been informed by an agent during a house inspection in early 2014 that our outdoors area was due to be professionally cleaned using a Karcher steam cleaner. The agent assured me that this would be taken care of at no cost to me. The cleaning was never organised, and almost a year later, the outdoors area was listed as unacceptable and dirty upon moving out despite our continued efforts to sweep the dirt away. (There was also no tap or hose outlet in this outside area so our cleaning ability was greatly decreased.)

Secondly, due to botched shower repair work, my ensuite shower would leak daily; again, I flagged this at several house inspections with no follow-up. This led to a small build-up of grime on the connecting floor tiles. This too was listed as unacceptable at the final inspection.

Because of these two issues which were largely out of our control, and despite our best cleaning efforts, we were billed a large amount of money to have the entire apartment re-cleaned. This amount of money was completely disproportionate to the actual cleaning issues at hand.

Upon receiving my (depleted) bond, I was surprised to only have received half of what I was owed. After my first year of renting, my housemate moved overseas and signed her portion of the rent to me on an official RTA form. I emailed the form back to Newstead Realty as requested.

I called the RTA this afternoon and was informed that the Change of Bond Request form was never received from Newstead Realty. Therefore, my former housemate has received half of my bond. I now am in the position of personally negotiating the return of money that has been sent to her.

There have been too many instances of incompetence, lack of care and general rudeness in my dealings with Newstead Realty. I advise any potential tenant to think very carefully before taking their business to them.

Avoid Newstead Realty – Newstead Realty are both unethical and unprofessional in their dealings with tenants. I rented an apartment from them in Kelvin Grove that had a serious mould issue examined by a mould remediation expert that we hired (as we were concerned) and who ordered that we leave immediately due to unsafe levels of mould. The agent would not let us out of… Read more

the lease until then, and so we were suddenly forced to find temporary accommodation and pay substantial costs for decontaminating all our contents as instructed by the mould remediator. The agent refused to take any responsibility or compensate us in any way. And instead of rectifying the issue they simply re-advertised the apartment when we moved out. I only hope no other tenant suffers what we did.