Next Gen

1 star — Four years loyal, no missed payments. Cancelled on the spot. Very expensive gym, and you don't get what you pay for. The spa I was paying a premium for is out of action most days, and classes and schedules change without notice. This isn't a bad month — it's a pattern of charging for services not delivered and memberships not held. I've cancelled effective immediately as management refuses to acknowledge any feedback, won't disclose their maintenance records, and won't investigate the overcharging. Four years of loyalty. This is how it ends.