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Norwegian Cruise Line

Norwegian Cruise Line

Jewel, Star, Spirit, etc...
2.1 from 21 reviews

Reviews

2.1

21 reviews
5
(3)
4
(0)
3
(3)
2
(6)
1
(9)
  • Value for Money
    1.8 (5)
  • Transparency
    1.8 (4)
  • Trip Length15.75 days (4)
  • Booked Through
  • Entertainment
    2.6 (5)
  • Rooms
    2.6 (5)
  • Food
    1.8 (5)
  • Staff
    2.7 (6)
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GET THE REFUND

published
Travelling Party Children
Booked Through Cruise Line
Natasha

Natasha

  • 2 reviews

Late cancellation notification

published
Travelling Party Seniors
Booked Through Third Party
Jaycee C

Jaycee CSydney, NSW

  • 8 reviews

Pathetic customer service

published
Transparency
Trip Length22 days
Travelling Party Seniors
Booked Through Third Party
Cruise Experience
Staff
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Dave M.

Dave M.South East Queensland, QLD

The Truth About a Norwegian Jewel Cruise . . . .

published
Transparency
Value for Money
Booked Through Cruise Line
Cruise Experience
Entertainment
Rooms
Food
Staff
See all answers
Robert W

Robert WGreater Melbourne (Outer), VIC

  • 5 reviews

Disappointing experience

published
Transparency
Value for Money
Trip Length11 days
Travelling Party Seniors
Booked Through Third Party
Cruise Experience
Entertainment
Rooms
Food
Staff
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John Scott

John ScottTIMBOON

  • 6 reviews

be wary if departing from Barcelona

published
Transparency
Value for Money
Trip Length12 days
Travelling Party Seniors
Booked Through Third Party
Cruise Experience
Entertainment
Rooms
Food
Staff
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Lou Kesby

Lou KesbykEMPSEY

  • 2 reviews

Shocker

published
Value for Money
Travelling Party Seniors
Booked Through Third Party
Cruise Experience
Entertainment
Rooms
Food
Staff
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Brian

Brian

  • 5 reviews

New York to LA via Panama Canal - do yourself a favour - DONT

published

In honour of my late father our entire family went - food variety was poor, level of service from front desk was poor (arrogant), only 3 or 4 ports were dedicated cruise ship terminals, the rest were shipping container ports, a number of the ports/towns were unhygenic and dangerous - if you did not book a shore excursion with NCL, they did not care about your welfare - tried to charge each client $14.50 per day service charge - this was not advised prior to the cruise..all in all a money grabbing exercise...only shining light was the restaurant waiting staff and Chester (our room steward)

Value for Money
Trip Length18 days
Travelling Party Adults, Seniors and Teens
Booked Through Third Party
Cruise Experience
Entertainment
Rooms
Food
Staff
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lb2017

lb2017Melbourne

  • 10 reviews

Terrible experience - never again NCL

published
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Rudi

RudiBurleigh Waters

  • 6 reviews

AWESOME

published

We cruised on the Norwegian Epic as few years ago from Rome 7 days around the Mediterranean Sea. What a wonderful experience. Had a balcony stateroom which was larger than normal (in other cruise lines). The bed was so comfy too. Food was exceptional with many choices & signature restaurants as well. Ports of call were fantastic.

Don't waste your money

published

We booked a balcony room very small and tired bathroom tiles falling off toilet runs all day sink leaks very average. The boat is very old they were doing maintenance on boat will we were trying to relax around the pool. The bar staff can't make a real cocktail they use a pre mix tastes terrible. The food is average at best. You have to pay for your water and coffee even with the drink package. The information on the places you visit is poor. Overall not the best and wouldn't recommend to anybody

Should have been better

published
Suya

SuyaSydney

  • 5 reviews

north worth a star

published

Also the free 250 internet minutes part of the promotion offer was waste of money as we couldn't connect to the internet from the cabin at all. I enjoyed cursing but won't recommend NCL to my family & friends.

aussietaff

aussietaffWide Bay-Burnett, QLD

  • 23 reviews
  • 1 like

The Best Cruise Line Ship We Have Been On

published
Brad

BradSydney

  • 7 reviews

Families be aware of room configuration

published
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D Lisney

D LisneyFigtree

  • 10 reviews

Worst Experience ever, avoid this ship - rude staff

published
Marianne

MarianneGreater Melbourne (Outer), VIC

  • 7 reviews

Great itinerary but too many problems onboard

published
Smirn

SmirnMelbourne

  • 10 reviews

NCL Tier one prices but only a tier 2 cruise line

published
annie mac

annie mactweed heads

  • 3 reviews

a cruise ruined by management of Norwegian Cruise Line

published
Andy

Andy

  • 2 reviews
  • 2 likes

Wrong cabin - misleading information from NCL staff

published
Page 1 of 2

Questions & Answers

Suya

Suyaasked

Norwegian Cruise Line

This was our second trip to Europe which starting from Sweden. We traveled 3 weeks prior to sailing the NCL EPIC from Barcelona. We had $60 onboard credit that the travel agent told us could be used onboard. We ordered 12 bottles of water and 2 cans of soft drinks from the minibar. Their customer service on board also confirmed we could use our onboard credit to order bottles of water and/or purchase at the mini bar. However, they charged us US$46 on my credit card for the 12 bottled water and US$22.14 for two cans of soft drinks. We requested the refund but they just refunded $10 to us. Very frustrated was the housekeeping guy always knocking the door at night. He called my desk phone if I was unable to open the door(facial time), he kept ringing my desk phone even after 10 PM asking if we need anything, the main reason was asking for tips as we gave him the first 2 days. H

1 answer
aussietaff
aussietaff

We were on the Norwegian Spirit in the Mediterranean and we both had a Beverage Package which we used and also a Credit for the Cabin Balcony type. We picked up a couple of items from the onboard shops, like I had a Model of the ship which was about $US39.00, and a few other little things. At the end of the cruise, we did NOT owe anything, it all came out of the Beverage Package and the credit.

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