Avoid this cruise
So this is our second day on this ship. I warn you please please stay away from this cruise line at all costs and this ship in particular. If you have booked it already cancel right away. We have waited in lines now for two straight days. We were promised amenities like free drinks and internet and then told they were not on our account. We have been spoken to rudely. They charged us more than the whole cruise already and it is day 2 because we were supposed to include items they just didn’t include. They don’t give one care about their guests ...on this ship. There is a line of 30 people complaining today and yesterday there was 50. We waited a total of 3 hours today and 3 hours yesterday in lines. I pray that you are reading my review before coming on this ship because I will be saving you the worst trip of your entire life. We have been on 20 cruises and this is like staying at a motel 6 at sea except the people are much ruder. Every step you take they are trying to take your money. They purposely close their free restaurants early so that you have to pay to eat. I don’t mind paying a little but understand that everything promised
The worst customer service available
Be ware of [name removed] cruise consultant ext 44195. He mislead me on the peace of mind policy norwegian has and now I'm locked in a credit that I do not want and the cruise line will not fulfill a refund do to the credit state. [name removed] and a [name removed] from the resolution center of norwegian have also told me they apologize for the miscommunication but they will not review the call and will not refund my money and no exceptions will be made. If this is how business is run at norwegian I thought it best to let other know to just av...oid them at all costs. Do not end up in my situation as they've offered me no solutions and will not review the call that had me accept the credit offer. [name removed] ext 44195 is a scam artist that does not care about you do not be fooled do not accept information from these "consultants" as they will mislead you and the company will back them to keep your money. Please be advised I'm leaving all this information for all other consumers to be aware this is not to dox as these are not the real names of the employees as they all have generic last names such as Smith, Jones, etc.
- Norwegian Cruise Line
Took money from me
Was told a I can change a package then couldn’t from a few sources. When booking and also at the Purses lounge. They said it’ll be taken care of Monday when the offices are open. I sailed Sat. and I got charged.
- Norwegian Pride of America
Cruised 12 years ago, and they won't stop spamming
My parents shouted a cruise around Hawaii for my family in December 2008. It was nice to spend time with the parents, but the cruise was nothing special. I can't say cruising really floats my boat, so to speak. But OMG, the junk mail these people send me! Every couple of weeks for twelve years, they've sent me some lame offer for a cruise I'll never take. I've emailed, I've written "Return to sender, remove from list" on countless pieces of junk, but they absolutely won't stop abusing my details. If you're into cruising, they're nothing special. If you're not into being barraged with junk mail, steer well clear, as their selfishness and disrespect knows no bounds.
- Norwegian Epic
GET THE REFUND
This cruise line is garbage. We spent over $2500 on a cruise that was canceled due to covid. We made the mistake of taking a cruise credit instead of asking for a refund. Now we can't find a single cruise similar to the one we had unless it's on a very old cruise ship. Then the kids sail free deal that we got, which was the only reason we booked the cruise in the first place, doesn't apply to most of the decent cruises they have for 7 days. Oh, and let's not forget that this cruise line is so small, that they barely have any cruises going o...ut of Port Canaveral, which again, is the only place we like to go out of and part of the reason we booked the cruise we did. Now we're stuck with a credit, because now they refuse to give us a refund, and they don't have any decent cruises for us to book to use our refund. I honestly wish I could sell our cruise credits to someone else and never cruise with this cruise line. This was going to be our first cruise and since we have to use this credit somehow, it will be our last. I will never spend money with this cruise line again. If you ever have a choice, GET THE REFUND.
Late cancellation notification
Like Jaycee, “Pathetic customer service”, we were also booked on the 22 day Norwegian Jade cruise from Dubai to Rome 18/3/20. Our trip was part of a package deal. We later also separately booked expensive shore excursions directly through Norwegian Cruise Lines.
Norwegian informed us 2 days before we were to fly to Sydney for our connection to the Dubai flight, that they were suspending all cruises. We appreciated that we were soon offered a number of options as recompense for not being able to cruise, and we took the ‘full refund of the fare...paid’ option. We were told that we would be recompensed within 90 days of applying for that option. We had also cancelled our shore excursions well before Norwegian informed us that the cruise would not proceed, and were told that we would receive the refund for shore excursions within a week. Nothing more was heard from them, more than a month later. It seems that the shore excursion costs have been ‘lumped in’ together with the fare paid. We will probably still receive the ‘shore excursion’ money back into our credit card, once refunds have been processed over the 90 days. Norwegian did leave the suspension of sailing notification till the last minute. I checked, and the port in Dubai was closed to cruise liners from around 13 March. Norwegian would have known about port closures and prospective port closures prior to that, and should have informed us earlier. We have travelled on many different ‘small ship’ river cruises before, and thought we might try a cruise liner for a change. Never again. Apart from the late notification of cancellation of the cruise, resulting in having to cancel the flight booked to travel to Sydney at very short notice with no refund, and the rather long wait for Norwegian refunds, there seem to be too many prospects of a rapid spread of various viral diseases on large cruise liners. Natasha
Pathetic customer service
We're booked on a cruise from Dubai to Rome on 18/3/20. Ports are closing due to coronavirus, other cruise lines are being proactive in changing or cancelling itineraries, offering refunds and providing cruise credits, NCL IS NOT. Israel and Italy are now closed but they say their ship will still go there. Most passengers have flights, accommodation, transfers and tours booked, these need to be changed or cancelled but NCL are leaving us in the dark. Cancellations of the last two cruises on this ship were left till the last minute, people...were left stranded as they travelled to board, little compensation was given. NCL hope that passengers will cancel first so they don't have to offer refunds, they're doing the same with the upcoming cruise. They now say that those who cancel up to 48 hours prior will received a future cruise credit. This is so NCL can keep our money and force us to sail with them again. We had shore excursions booked with NCL, we cancelled these when we realised most of the relevant ports would be closed. They told us a refund would go back to our credit card. 2 days later, no refund - now we're told it will take 6-8 weeks. I no longer trust this company.
The Truth About a Norwegian Jewel Cruise . . . .
My wife and I have just returned from a 12-day cruise (Sydney/New Zealand/Sydney) on the Norwegian Jewel.
We have previously been on 12 cruises from 7 to 48 nights with 5 different cruise lines ranging from 3 to 5 stars and rate our Norwegian Jewel cruise at a barely 3-star level for the following reasons:
We arrived at our cabin to find one large suitcase missing. We made 4 phone calls to Customer Services and were told each time that it would eventually be delivered to our cabin. When at 8 pm it was still undelivered, we p...
After previously enjoying very exciting sailing experiences with Carnival Liberty around the Mediterranean and Royal Caribbean around Asia, my wife and I recently booked a Mediterranean cruise with Norwegian Star departing Venice and sailing around the Greek Islands before returning to Venice. I can only describe this cruise as disappointing by comparison. Unlike the other cruise lines where the crew were exceptionally friendly, only around 60 % of the Norwegian crew displayed a bright and friendly attitude. The rest seemed to forget that passe...ngers are not an annoying interruption to their work, but are the purpose of it. Perhaps they are just poorly trained (and paid). Some of the staff in the restaurants were too easily distracted by other staff members, to properly deal with diners and Norwegian always seemed to have their hand in our pockets with their double add-on gratuities for drinks, despite us having paid significant gratuities upfront as part of the booking process. We were told that the cabin water was not fit to drink, but unlike the other cruise lines, no bottled water was supplied to our cabin, but instead had to be purchased. Upgrade and drink packages advertised online didn't materialise.
be wary if departing from Barcelona
Booked 11 months in advance to sail Meditteranean from Barcelona. 24hrs prior to departure received email advising departure port changed to Tarragona over 100 k's away. Meanwhile we had booked accommodation close to Barcelona port and were asked to get back to airport to catch a bus provided by Norwegian to Tarragona at a cost of $30US each. We stood for 3 1/2 hrs waiting- no seating- no water and the Norwegian staff had no idea of what was going on. Most of the passengers were elderly and in a similar position to us having received late noti...fication. We are aware of others actually arriving at the Barcelona port and told to catch taxis at their own expense. This is no way to start a holiday. We have since approached Norwegian suggesting they should refund the bus fare only to be bluntly told that they reserve the right to change ports and that we should seek refund from our travel agent. ( why??) The cruise itself could only be described as 2 star - drink service good - food ordinary - 'picture' window cabin tiny and basic - entertainment poor - shore excursions grossly overpriced - fortunately staff very good. Only our second cruise and falls well short of our experience on Princess Line. No more Norwegian for us.
Cabin Type: Balcony
Day two into our holiday cruise i received a rather rude letter in my stateroom, a courtesy phone call would have been nicer, stating that my credit card was stopped and i had my ship card cancelled,having checked and called my bank it had never been stopped..it was the the ships staff's fault..no apology and rude service at the service desk.
Drink package extremely too high. My wife did not drink, but was forced to pay $1,700 for both if interested. The drinks were grossly overpriced and had another 20% added on top plus U...
New York to LA via Panama Canal - do yourself a favour - DONT
In honour of my late father our entire family went - food variety was poor, level of service from front desk was poor (arrogant), only 3 or 4 ports were dedicated cruise ship terminals, the rest were shipping container ports, a number of the ports/towns were unhygenic and dangerous - if you did not book a shore excursion with NCL, they did not care about your welfare - tried to charge each client $14.50 per day service charge - this was not advised prior to the cruise..all in all a money grabbing exercise...only shining light was the restaurant waiting staff and Chester (our room steward)
- Norwegian Jewel
Terrible experience - never again NCL
My wife and I recently completed a cruise on board Norwegian Jewel from Singapore to Sydney departing 12th November 2018.
We had decided to make this cruise principally due to the itinerary with two day stops in Bali, Darwin and Yorkey’s Knob (Cairns).
As some background – my daughter completed a Master of Education (Indigenous Education) in 2015 and undertook work in several remote Indigenous communities throughout Australia.
These included [name removed] in the NT (320 km southeast of Darwin) and also both Djarragun and Yarrabah sout...heast of Cairns. Due to my own work commitments however we were unable to visit her during her contracted periods at these communities and experience for ourselves what this would have been like for her.
We cruised on the Norwegian Epic as few years ago from Rome 7 days around the Mediterranean Sea. What a wonderful experience. Had a balcony stateroom which was larger than normal (in other cruise lines). The bed was so comfy too. Food was exceptional with many choices & signature restaurants as well. Ports of call were fantastic.
Don't waste your money
We booked a balcony room very small and tired bathroom tiles falling off toilet runs all day sink leaks very average. The boat is very old they were doing maintenance on boat will we were trying to relax around the pool. The bar staff can't make a real cocktail they use a pre mix tastes terrible. The food is average at best. You have to pay for your water and coffee even with the drink package. The information on the places you visit is poor. Overall not the best and wouldn't recommend to anybody
Questions & Answers
This was our second trip to Europe which starting from Sweden. We traveled 3 weeks prior to sailing the NCL EPIC from Barcelona. We had $60 onboard credit that the travel agent told us could be used onboard. We ordered 12 bottles of water and 2 cans of soft drinks from the minibar. Their customer service on board also confirmed we could use our onboard credit to order bottles of water and/or purchase at the mini bar. However, they charged us US$46 on my credit card for the 12 bottled water and US$22.14 for two cans of soft drinks. We requested the refund but they just refunded $10 to us. Very frustrated was the housekeeping guy always knocking the door at night. He called my desk phone if I was unable to open the door(facial time), he kept ringing my desk phone even after 10 PM asking if we need anything, the main reason was asking for tips as we gave him the first 2 days. H
We were on the Norwegian Spirit in the Mediterranean and we both had a Beverage Package which we used and also a Credit for the Cabin Balcony type. We picked up a couple of items from the onboard shop...s, like I had a Model of the ship which was about $US39.00, and a few other little things. At the end of the cruise, we did NOT owe anything, it all came out of the Beverage Package and the credit.
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