This cruise line is garbage. We spent over $2500 on a cruise that was canceled due to covid. We made the mistake of taking a cruise credit instead of asking for a refund. Now we can't find a single cruise similar to the one we had unless it's on a very old cruise ship. Then the kids sail free deal that we got, which was the only reason we booked the cruise in the first place, doesn't apply to most of the decent cruises they have for 7 days. Oh, and let's not forget that this cruise line is so small, that they barely have any cruises going o...Read more

Like Jaycee, “Pathetic customer service”, we were also booked on the 22 day Norwegian Jade cruise from Dubai to Rome 18/3/20. Our trip was part of a package deal. We later also separately booked expensive shore excursions directly through Norwegian Cruise Lines.

Norwegian informed us 2 days before we were to fly to Sydney for our connection to the Dubai flight, that they were suspending all cruises. We appreciated that we were soon offered a number of options as recompense for not being able to cruise, and we took the ‘full refund of the fare...Read more

We're booked on a cruise from Dubai to Rome on 18/3/20. Ports are closing due to coronavirus, other cruise lines are being proactive in changing or cancelling itineraries, offering refunds and providing cruise credits, NCL IS NOT. Israel and Italy are now closed but they say their ship will still go there. Most passengers have flights, accommodation, transfers and tours booked, these need to be changed or cancelled but NCL are leaving us in the dark. Cancellations of the last two cruises on this ship were left till the last minute, people...Read more

My wife and I have just returned from a 12-day cruise (Sydney/New Zealand/Sydney) on the Norwegian Jewel.
We have previously been on 12 cruises from 7 to 48 nights with 5 different cruise lines ranging from 3 to 5 stars and rate our Norwegian Jewel cruise at a barely 3-star level for the following reasons:
MISSING LUGGAGE:
We arrived at our cabin to find one large suitcase missing. We made 4 phone calls to Customer Services and were told each time that it would eventually be delivered to our cabin. When at 8 pm it was still undelivered, we p...Read more

After previously enjoying very exciting sailing experiences with Carnival Liberty around the Mediterranean and Royal Caribbean around Asia, my wife and I recently booked a Mediterranean cruise with Norwegian Star departing Venice and sailing around the Greek Islands before returning to Venice. I can only describe this cruise as disappointing by comparison. Unlike the other cruise lines where the crew were exceptionally friendly, only around 60 % of the Norwegian crew displayed a bright and friendly attitude. The rest seemed to forget that passe...Read more

Booked 11 months in advance to sail Meditteranean from Barcelona. 24hrs prior to departure received email advising departure port changed to Tarragona over 100 k's away. Meanwhile we had booked accommodation close to Barcelona port and were asked to get back to airport to catch a bus provided by Norwegian to Tarragona at a cost of $30US each. We stood for 3 1/2 hrs waiting- no seating- no water and the Norwegian staff had no idea of what was going on. Most of the passengers were elderly and in a similar position to us having received late noti...Read more

Cabin Type: Balcony
Day two into our holiday cruise i received a rather rude letter in my stateroom, a courtesy phone call would have been nicer, stating that my credit card was stopped and i had my ship card cancelled,having checked and called my bank it had never been stopped..it was the the ships staff's fault..no apology and rude service at the service desk.
Drink package extremely too high. My wife did not drink, but was forced to pay $1,700 for both if interested. The drinks were grossly overpriced and had another 20% added on top plus U...Read more

My wife and I recently completed a cruise on board Norwegian Jewel from Singapore to Sydney departing 12th November 2018.

We had decided to make this cruise principally due to the itinerary with two day stops in Bali, Darwin and Yorkey’s Knob (Cairns).

As some background – my daughter completed a Master of Education (Indigenous Education) in 2015 and undertook work in several remote Indigenous communities throughout Australia.

These included [name removed] in the NT (320 km southeast of Darwin) and also both Djarragun and Yarrabah sout...Read more

We did a repositioning cruise to Singapore. Had a balcony stateroom which was standard, steward was good. Also given food and beverage packages. First we ran out of rose, then pinot grigio, cider and some beers, the wines for the package were around the $9 a glass, when we ran out of the pinot grigio we were served was an Australian brand, retails for $6 - $7 dollars a BOTTLE. We also ran out of cornflakes and skim milk, the food in the bistro was fatty and meat and eggs undercooked. Plates chipped and dirty, no teaspoons or saucers, tables a...Read more

We were on the "Norwegian Spirit" in late November 2017, the booking was made in Australia, everything was easily sorted out before we left Australia. We had a flight to Rome, accommodation was all arranged, together with transfers from Airport and to cruise terminal. The embarkation was well organised, and did not take a long time.
We were soon in our Balcony room, which was larger than we had on other ships, even the toilet and shower was larger than we expected.
The Windows Dining Room was spectacular, beautiful, the meals were very nice, ...Read more

Having travelled with NCL previously we booked with them again now they have the Jewel based in Australia as their family rooms were quite spacious compared to the 5 other cruise lines we had travelled with. The Norwegian Jewel is the exception to the rule, instead of having 2 fold down bunk beds from the ceiling or wall that are stored away during the day, the Jewel has a single bunk and a folding bed that is approx 2/3 the width of a single bed. The fold away is usually stored under one of the 2 lower beds so a family of 4 has only 1 bed to s...Read more

The WORST experience of my life on NCL Spirit 13-23Dec’17 x-BCN. The guest services staff on board are rude, incompetent, and have no customer service skills. Our 2nd room should of had a prepaid alcoholic bev package, as this was on our paperwork. I had to argue and get really annoyed on boarding to get this mistake rectified that NCL created. No apology. When I went to pay my bill last night we had been charged for all of the drinks. It took NCL staff over 1.5 hrs to sort this out, again their mistake. When I asked to speak to the overall man...Read more

The embarkation in Singapore was a complete shambles! Stood in various lines for about 2 hours - this has never happened to us on other cruises.

We had a Mid-Ship Balcony cabin on level 10, which was quite small. There was a sliding door between bathroom and toilet making it so cramped that we had to squeeze in sideways! Provided lotions, soap etc. were of low quality (I knew the ingredients list). Cabin service was bad: we had to ask /leave notes for everything (replenishing coffee, lotion, face washer).

Too many things on the Star we...Read more

The trouble started at checked in at dock and only got worse. The check in staff were clueless, had no idea how to use computer system. They gaves us a letter explaining that our ports had changed. From 10 different ports we now had three stops. A few people got this information 2 weeks earlier, most didn't. Getting on the ship was a farse with staff making announcements communicating different details to what the staff at the gate were doing. Thus went on for half an hour. I'm sure they do this dozens of times a year on each of their ships...Read more

we a party of 8 booked 3 balcony rooms aft of the ship ,35 day cruise from Buenos aeries to san Francisco via cape horn in march 2016 ,cabins were great but into the voyage things began to deteriorate the food at the buffy only got worse ,when leaving cape horn to chili it was freezing 2 of our cabins had no heating they gave us blankets, then the shocking smell of sewage aft of the boat via the lift shaft then the toilets failed and then the real problem started a lot of workman boarded the ship at least 100, and from Peru to san Fran carried ...Read more

We were very excited to commence our cruise of the Hawaiian Islands on 16th August 2014. We were celebrating our 25th Wedding anniversary and were travelling with friends. We had fully paid for this cruise prior to departing Australia. We experienced two major issues. Firstly the wrong cabin and secondly the withdrawal of $7243.98US from our bank account to pay for a bill of $2673.28US. When we paid our onboard account at the end of the cruise we were told by NCL financial service staff that we would pay a 20% surcharge if we chose the debit ca...Read more