Be ware of [name removed] cruise consultant ext 44195. He mislead me on the peace of mind policy norwegian has and now I'm locked in a credit that I do not want and the cruise line will not fulfill a refund do to the credit state. [name removed] and a [name removed] from the resolution center of norwegian have also told me they apologize for the miscommunication but they will not review the call and will not refund my money and no exceptions will be made. If this is how business is run at norwegian I thought it best to let other know to just av...

Was told a I can change a package then couldn’t from a few sources. When booking and also at the Purses lounge. They said it’ll be taken care of Monday when the offices are open. I sailed Sat. and I got charged.

My parents shouted a cruise around Hawaii for my family in December 2008. It was nice to spend time with the parents, but the cruise was nothing special. I can't say cruising really floats my boat, so to speak. But OMG, the junk mail these people send me! Every couple of weeks for twelve years, they've sent me some lame offer for a cruise I'll never take. I've emailed, I've written "Return to sender, remove from list" on countless pieces of junk, but they absolutely won't stop abusing my details. If you're into cruising, they're nothing special. If you're not into being barraged with junk mail, steer well clear, as their selfishness and disrespect knows no bounds.

This cruise line is garbage. We spent over $2500 on a cruise that was canceled due to covid. We made the mistake of taking a cruise credit instead of asking for a refund. Now we can't find a single cruise similar to the one we had unless it's on a very old cruise ship. Then the kids sail free deal that we got, which was the only reason we booked the cruise in the first place, doesn't apply to most of the decent cruises they have for 7 days. Oh, and let's not forget that this cruise line is so small, that they barely have any cruises going o...

Like Jaycee, “Pathetic customer service”, we were also booked on the 22 day Norwegian Jade cruise from Dubai to Rome 18/3/20. Our trip was part of a package deal. We later also separately booked expensive shore excursions directly through Norwegian Cruise Lines.

Norwegian informed us 2 days before we were to fly to Sydney for our connection to the Dubai flight, that they were suspending all cruises. We appreciated that we were soon offered a number of options as recompense for not being able to cruise, and we took the ‘full refund of the fare...

We're booked on a cruise from Dubai to Rome on 18/3/20. Ports are closing due to coronavirus, other cruise lines are being proactive in changing or cancelling itineraries, offering refunds and providing cruise credits, NCL IS NOT. Israel and Italy are now closed but they say their ship will still go there. Most passengers have flights, accommodation, transfers and tours booked, these need to be changed or cancelled but NCL are leaving us in the dark. Cancellations of the last two cruises on this ship were left till the last minute, people...

My wife and I have just returned from a 12-day cruise (Sydney/New Zealand/Sydney) on the Norwegian Jewel.
We have previously been on 12 cruises from 7 to 48 nights with 5 different cruise lines ranging from 3 to 5 stars and rate our Norwegian Jewel cruise at a barely 3-star level for the following reasons:
MISSING LUGGAGE:
We arrived at our cabin to find one large suitcase missing. We made 4 phone calls to Customer Services and were told each time that it would eventually be delivered to our cabin. When at 8 pm it was still undelivered, we p...

After previously enjoying very exciting sailing experiences with Carnival Liberty around the Mediterranean and Royal Caribbean around Asia, my wife and I recently booked a Mediterranean cruise with Norwegian Star departing Venice and sailing around the Greek Islands before returning to Venice. I can only describe this cruise as disappointing by comparison. Unlike the other cruise lines where the crew were exceptionally friendly, only around 60 % of the Norwegian crew displayed a bright and friendly attitude. The rest seemed to forget that passe...

Booked 11 months in advance to sail Meditteranean from Barcelona. 24hrs prior to departure received email advising departure port changed to Tarragona over 100 k's away. Meanwhile we had booked accommodation close to Barcelona port and were asked to get back to airport to catch a bus provided by Norwegian to Tarragona at a cost of $30US each. We stood for 3 1/2 hrs waiting- no seating- no water and the Norwegian staff had no idea of what was going on. Most of the passengers were elderly and in a similar position to us having received late noti...

Cabin Type: Balcony
Day two into our holiday cruise i received a rather rude letter in my stateroom, a courtesy phone call would have been nicer, stating that my credit card was stopped and i had my ship card cancelled,having checked and called my bank it had never been stopped..it was the the ships staff's fault..no apology and rude service at the service desk.
Drink package extremely too high. My wife did not drink, but was forced to pay $1,700 for both if interested. The drinks were grossly overpriced and had another 20% added on top plus U...

In honour of my late father our entire family went - food variety was poor, level of service from front desk was poor (arrogant), only 3 or 4 ports were dedicated cruise ship terminals, the rest were shipping container ports, a number of the ports/towns were unhygenic and dangerous - if you did not book a shore excursion with NCL, they did not care about your welfare - tried to charge each client $14.50 per day service charge - this was not advised prior to the cruise..all in all a money grabbing exercise...only shining light was the restaurant waiting staff and Chester (our room steward)

My wife and I recently completed a cruise on board Norwegian Jewel from Singapore to Sydney departing 12th November 2018.

We had decided to make this cruise principally due to the itinerary with two day stops in Bali, Darwin and Yorkey’s Knob (Cairns).

As some background – my daughter completed a Master of Education (Indigenous Education) in 2015 and undertook work in several remote Indigenous communities throughout Australia.

These included [name removed] in the NT (320 km southeast of Darwin) and also both Djarragun and Yarrabah sout...

We cruised on the Norwegian Epic as few years ago from Rome 7 days around the Mediterranean Sea. What a wonderful experience. Had a balcony stateroom which was larger than normal (in other cruise lines). The bed was so comfy too. Food was exceptional with many choices & signature restaurants as well. Ports of call were fantastic.

We booked a balcony room very small and tired bathroom tiles falling off toilet runs all day sink leaks very average. The boat is very old they were doing maintenance on boat will we were trying to relax around the pool. The bar staff can't make a real cocktail they use a pre mix tastes terrible. The food is average at best. You have to pay for your water and coffee even with the drink package. The information on the places you visit is poor. Overall not the best and wouldn't recommend to anybody

We did a repositioning cruise to Singapore. Had a balcony stateroom which was standard, steward was good. Also given food and beverage packages. First we ran out of rose, then pinot grigio, cider and some beers, the wines for the package were around the $9 a glass, when we ran out of the pinot grigio we were served was an Australian brand, retails for $6 - $7 dollars a BOTTLE. We also ran out of cornflakes and skim milk, the food in the bistro was fatty and meat and eggs undercooked. Plates chipped and dirty, no teaspoons or saucers, tables a...

Also the free 250 internet minutes part of the promotion offer was waste of money as we couldn't connect to the internet from the cabin at all. I enjoyed cursing but won't recommend NCL to my family & friends.

We were on the "Norwegian Spirit" in late November 2017, the booking was made in Australia, everything was easily sorted out before we left Australia. We had a flight to Rome, accommodation was all arranged, together with transfers from Airport and to cruise terminal. The embarkation was well organised, and did not take a long time.
We were soon in our Balcony room, which was larger than we had on other ships, even the toilet and shower was larger than we expected.
The Windows Dining Room was spectacular, beautiful, the meals were very nice, ...

Having travelled with NCL previously we booked with them again now they have the Jewel based in Australia as their family rooms were quite spacious compared to the 5 other cruise lines we had travelled with. The Norwegian Jewel is the exception to the rule, instead of having 2 fold down bunk beds from the ceiling or wall that are stored away during the day, the Jewel has a single bunk and a folding bed that is approx 2/3 the width of a single bed. The fold away is usually stored under one of the 2 lower beds so a family of 4 has only 1 bed to s...

The WORST experience of my life on NCL Spirit 13-23Dec’17 x-BCN. The guest services staff on board are rude, incompetent, and have no customer service skills. Our 2nd room should of had a prepaid alcoholic bev package, as this was on our paperwork. I had to argue and get really annoyed on boarding to get this mistake rectified that NCL created. No apology. When I went to pay my bill last night we had been charged for all of the drinks. It took NCL staff over 1.5 hrs to sort this out, again their mistake. When I asked to speak to the overall man...

The embarkation in Singapore was a complete shambles! Stood in various lines for about 2 hours - this has never happened to us on other cruises.

We had a Mid-Ship Balcony cabin on level 10, which was quite small. There was a sliding door between bathroom and toilet making it so cramped that we had to squeeze in sideways! Provided lotions, soap etc. were of low quality (I knew the ingredients list). Cabin service was bad: we had to ask /leave notes for everything (replenishing coffee, lotion, face washer).

Too many things on the Star we...