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Norwegian Cruise Line

Norwegian Cruise Line

Jewel, Star, Spirit, etc...
2.0 from 24 reviews · View Statistics

Reviews

2.0

24 reviews
  • Value for Money
    1.7 (6)
  • Transparency
    1.6 (5)
  • Trip Length12.833 days
  • Booked Through
  • Entertainment
    2.5 (6)
  • Rooms
    2.3 (6)
  • Food
    1.8 (6)
  • Staff
    2.6 (7)
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The worst customer service available

published
Incentivised ReviewNo
Booked ThroughCruise Line
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Took money from me

published

Was told a I can change a package then couldn’t from a few sources. When booking and also at the Purses lounge. They said it’ll be taken care of Monday when the offices are open. I sailed Sat. and I got charged.

Incentivised ReviewNo
Trip Length7 days
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NotImpressed92

NotImpressed92Sydney, NSW

  • 2 reviews

Cruised 12 years ago, and they won't stop spamming

published

My parents shouted a cruise around Hawaii for my family in December 2008. It was nice to spend time with the parents, but the cruise was nothing special. I can't say cruising really floats my boat, so to speak. But OMG, the junk mail these people send me! Every couple of weeks for twelve years, they've sent me some lame offer for a cruise I'll never take. I've emailed, I've written "Return to sender, remove from list" on countless pieces of junk, but they absolutely won't stop abusing my details. If you're into cruising, they're nothing special. If you're not into being barraged with junk mail, steer well clear, as their selfishness and disrespect knows no bounds.

Value for Money
Transparency
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GET THE REFUND

published
Incentivised ReviewNo
Travelling PartyChildren
Booked ThroughCruise Line
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Natasha

Natasha

  • 2 reviews
  • 9 likes

Late cancellation notification

published
Incentivised ReviewNo
Travelling PartySeniors
Booked ThroughThird Party
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Jaycee C

Jaycee CSydney, NSW

  • 9 reviews
  • 5 likes

Pathetic customer service

published
Transparency
Incentivised ReviewNo
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Dave M.

Dave M.South East Queensland, QLD

The Truth About a Norwegian Jewel Cruise . . . .

published
Value for Money
Transparency
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Robert W

Robert WGreater Melbourne (Outer), VIC

  • 5 reviews
  • 1 like

Disappointing experience

published
Value for Money
Transparency
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John Scott

John ScottTIMBOON

  • 6 reviews
  • 5 likes

be wary if departing from Barcelona

published
Value for Money
Transparency
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Lou Kesby

Lou KesbykEMPSEY

  • 2 reviews
  • 2 likes

Shocker

published
Value for Money
Incentivised ReviewNo
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Brian

Brian

  • 5 reviews
  • 3 likes

New York to LA via Panama Canal - do yourself a favour - DONT

published

In honour of my late father our entire family went - food variety was poor, level of service from front desk was poor (arrogant), only 3 or 4 ports were dedicated cruise ship terminals, the rest were shipping container ports, a number of the ports/towns were unhygenic and dangerous - if you did not book a shore excursion with NCL, they did not care about your welfare - tried to charge each client $14.50 per day service charge - this was not advised prior to the cruise..all in all a money grabbing exercise...only shining light was the restaurant waiting staff and Chester (our room steward)

Value for Money
Incentivised ReviewNo
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lb2017

lb2017Melbourne

  • 11 reviews
  • 9 likes

Terrible experience - never again NCL

published
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Rudi

RudiBurleigh Waters

  • 6 reviews
  • 2 likes

AWESOME

published

We cruised on the Norwegian Epic as few years ago from Rome 7 days around the Mediterranean Sea. What a wonderful experience. Had a balcony stateroom which was larger than normal (in other cruise lines). The bed was so comfy too. Food was exceptional with many choices & signature restaurants as well. Ports of call were fantastic.

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Don't waste your money

published

We booked a balcony room very small and tired bathroom tiles falling off toilet runs all day sink leaks very average. The boat is very old they were doing maintenance on boat will we were trying to relax around the pool. The bar staff can't make a real cocktail they use a pre mix tastes terrible. The food is average at best. You have to pay for your water and coffee even with the drink package. The information on the places you visit is poor. Overall not the best and wouldn't recommend to anybody

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Should have been better

published
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Suya

SuyaSydney

  • 5 reviews
  • 3 likes

north worth a star

published

Also the free 250 internet minutes part of the promotion offer was waste of money as we couldn't connect to the internet from the cabin at all. I enjoyed cursing but won't recommend NCL to my family & friends.

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aussietaff

aussietaffWide Bay-Burnett, QLD

  • 25 reviews
  • 21 likes

The Best Cruise Line Ship We Have Been On

published
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Brad

BradSydney

  • 7 reviews
  • 3 likes

Families be aware of room configuration

published
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D Lisney

D LisneyFigtree

  • 10 reviews
  • 13 likes

Worst Experience ever, avoid this ship - rude staff

published
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Marianne

MarianneGreater Melbourne (Outer), VIC

  • 8 reviews
  • 3 likes

Great itinerary but too many problems onboard

published
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Questions & Answers

Suya

Suyaasked

Norwegian Cruise Line

This was our second trip to Europe which starting from Sweden. We traveled 3 weeks prior to sailing the NCL EPIC from Barcelona. We had $60 onboard credit that the travel agent told us could be used onboard. We ordered 12 bottles of water and 2 cans of soft drinks from the minibar. Their customer service on board also confirmed we could use our onboard credit to order bottles of water and/or purchase at the mini bar. However, they charged us US$46 on my credit card for the 12 bottled water and US$22.14 for two cans of soft drinks. We requested the refund but they just refunded $10 to us. Very frustrated was the housekeeping guy always knocking the door at night. He called my desk phone if I was unable to open the door(facial time), he kept ringing my desk phone even after 10 PM asking if we need anything, the main reason was asking for tips as we gave him the first 2 days. H

1 answer
aussietaff
aussietaff

We were on the Norwegian Spirit in the Mediterranean and we both had a Beverage Package which we used and also a Credit for the Cabin Balcony type. We picked up a couple of items from the onboard shops, like I had a Model of the ship which was about $US39.00, and a few other little things. At the end of the cruise, we did NOT owe anything, it all came out of the Beverage Package and the credit.

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Norwegian Cruise Line

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