Nova Caravans

Great service ! – Our new Nova caravan developed a small bubble in the laminex splashback behind the sink. I contacted the service dept at Nova to have it rectified. I can only the commend service from Tara & John, and the service team, an absolutely pleasant experience. It did take a couple of months before it could be booked in to be repaired, but they removed the splashback and replaced it with a brand new sheet. Credit to all at Nova. Great job guys Show details

Minor caravan repair – Almost 10 years since I had the pleasure of being taken on a tour of Nova’s manufacturing operations and placing an order for a 20ft Terra Sportz including some alterations to the standard model, I returned today to have a minor self inflicted repair undertaken. As per all my previous interactions with various members of the Nova team, the… Read more

process & service was 1st class.

Over the years I have towed this van some 100,000 Klms and have continuously been fully satisfied with their product and ongoing service & assistance bestowed to me.

Proud to be an owner of a Nova Caravan! – We have a Nova 2024 Terra Sports 196-1R we had our van handed over to us in May this year by Nova RV Melbourne and what can I say…I cannot fault our caravan one bit. The quality is exceptional. Customer services is great, the people at Nova Caravans make you feel like family and are so truely helpful. They are all such a friendly and down to earth… Read more

bunch, anything we needed during the planning stages up until now they were there to assist. We booked a factory tour a few months prior and my wife and I both walked away so confidently. We just got back from our first adventure in our new van and we are so excited for our next trip. Our caravan stood out from the rest at the caravan park we were at in NSW such a sleek, classy but tough looking van. We are so happy with our Nova and we couldn’t recommend a better caravan. Thankyou to the Nova team!

A terrible experience – We purchased a new Nova Vita in 2018 at a cost of around $85,000. The first major leak occured in the first few weeks through the skylight over the bed due to incorrect fitting. Subsequent leaks occurred along the r/h side causing lamination of wall, flooring and cabinetry damage due to incorrect fitting of solar panels and roof seams. In all, 6… Read more

warranty claims were made after delivering the van to the Nova factory in Melbourne. The van continued to leak despite the so-called warranty repairs. Any attempt to continue repairs post the 3 year warranty period was met with silence from Johno and the warranty team. Repeated attempts to contact Nova by phone or email were unsuccessful. Following an email to Nova when we stated we will be contacting consumer affairs; their response was 'if you do, we will no longer communicate with you' direct. Our experience with Nova was nothing short of lies and deception. As a result we never got to enjoy our new van as we expected. The sooner laws are introduced to police dodgy Australian caravan manufacturers and protect consumers the better.

Happy with our Bravo – We took delivery of our new Bravo 166-1RZ Signature Series last week. All work on van has been done to an exceptional level. Would like to thank the sales team at Nova and Parravans Windsor for all their help and advice with the purchase of our first van. We are looking forward the next chapter of our life. Glen + Natalie Show details

Fairly good van. Warranty service atrocious! – Purchased a Little Terra van in May 2022. It has basically been a very good van except for: Had a few bedding down issues, shower drain didn’t work,(my fault?) after 3visits to dealer they discovered a fitting reversed in shower drain. Fridge intermittently failed, dealer checked but no further action (twice) so problem still exists. Shower vent… Read more

actuator arm failed due to stuck seal, visit to dealer, they contacted manufacturer,no result, I rang manufacturer several times and emailed twice, always “ring you back” but never have. IOn the plus side, they have replaced the television twice: