The worst after sales support!
I purchased a new xt12 off road van, it has been to 2 mechanic shops and spent a further 21 days in the MDC showroom for repairs and is still not right. The communication or lack of is very unprofessional and they will not apologise even after they clearly make promisses they never keep. stay clear of they company as there after sales support is not there!
Great company to deal with.
Bought a Cruiser High Side 5 years ago and over that time have absolutely tortured the poor thing. On a resent trip to Lorella Springs in the gulf the suspension failed on the way home at Blackall in Queensland. I contacted the Adelaide Branch and explained what had happened to Kev the manager, his response was that he wanted to inspect the trailer once we got it home as it was a very unusual failure.
I got the suspension fixed up well enough in Blackall to make it home and delivered the trailer to the Adelaide office.
Even though it was...
Great Product. Very Happy
The Sales staff were really good, excellent, and nothing was too much trouble. The workshop crew were very helpful and went out of their way to fix a minor problem. Great service. Couldn't ask for anything better. My Forbes 12+ is a great product with quality fittings. There are some minor design issues with the sliding pantry shelves, as there are no stoppers to keep them in place when not on level ground, and can scratch the surface of the outside drop down door. Also a lack of instructions on how to assemble the annexe. A video would be handy.
Extremely happy with our purchase
We upgraded from our XT12DB to the XT16 the staff at the Newcastle branch were very helpful throughout the whole process. We picked our van up on Thursday and left on Friday for a weekend away. We are very happy with our XT16
Great store ,great product,great staff. Sam and Alex both went above and beyond with looking after us. Before delivery and after delivery service was great. Would recommend this branch and staff to any person wishing to purchase a MDC product.
My perfect gift to myself
Very happy with the range on display and the salesperson knowledge and conduct. Quality of my van is outstanding well balanced and a pleasure to tow. I bought the XT17..
- Verified customer
The XT12DB suits our family perfectly as we are all able to sleep inside for overnight trips. Longer stays, the batwing is perfect as it provides the shade we need in the hot territory environment. The solar panels allow us off grid for several days. The kitchen area is fabulous and allows me to cook fantastic meals outside wherever we are. 5 stars for the XT12DB
The little things that matter
The Forbes 13 plus is heavy to me but for good reasond . It's construction inside and out is definitely heavy duty and the chassis has holes in it so you can wash the mud and dust out , it really well thought out and will definitely last us a very long time
Perfect upgrade from our camper trailer
Upgraded from our Jackson rear fold to the XT17T pop top. Sales team were excellent and very knowledgeable. We couldn't be happier with our decision to choose the MDC team again.
I looked at the MDC caravans and trailers at several camping shows. I was at the Melbourne show and decided to buy the Forbes 13+. The sales man was helpful and very knowledgeable. He gave me almost an hour of his time before I was satisfied that I had all my answers. He was even happy to take phone calls and text messages to answer further questions. Living in NSW my caravan was transferred to the Sydney store once it was built. This was easy and the pick up was easy. The demonstration was thorough and easy to follow. The caravan is extremely ...well made and comes with so many additional extras that make the value superb. The size of the interior space and the beds is all excellent. The proper adult sized single bed is an excellent addition to the caravan.
The Cruizer Slide has taken camping with the grand kids to a new level. Love my Cruizer
Townsville store was easy to find with plenty of parking.
Almost every model of camper and caravan in the MDC range was on display.
Could not be happier with our camper ,the great staff at Townsville even charged my batteries and filled my water tank for me.
Top notch service
Excellent back up service they went above and beyond to help in anyway possible, communication was great with updates every few days to keep me informed on what was happening
Family memories can begin
We purchased a 2019 cruiser slide. Its fantastic for our family of 4. Younge kiddies. Its just like camping but with the convenience of having it all ready to hook up and drive away. We have done 3 trips now and although we had a little issue with a draw runner and trailer plug i havent been discouraged. Damien at mdc kilsyth went above and beyond to have it all sorted super quick and without fuss. Im definately a person who thinks good customer service is a dieing thing these days but mdc and especially Damien have been fantastic. Bang to ya buck these campers are great. Tows behind the ranger like its not even there. Def recommend.
Superior value for money
Having worked in the caravan industry and seen the prices local caravans are asking I was truly amazed at the fit out , quality and standard inclusions supplied with the MDC XT12, their web site covers all bases, the XT 12 has the same shower/toilet combo we had in our 60k+ Goldstream, the same hob as in an 80k + full size van and the same make of roof top A/C as in 90% of your touring caravans, a big plus for MDC is the sales and tech tips available on you tube, other marketers of similar units could learn a lot from MDC keep up the good work guys.
Love my camper
A great product and great sales staff. I love my Jackson forward fold. I will have no hesitation in recommending both the staff and product from MDC Adelaide as both are excellent
Great value for money camper
Just bought our second MDC camper and love it. The value for money in this camper is fantastic. Nicely finished off not like some of the other competitors. I would recommend these campers to family and friends.
Despite being extremely busy, Glen and his team took time to fix a small issue (self-caused, not a camper trailer fault) with my camper trailer, then phoned to let me know it was ready. Great customer service.
Fantastic product. Recommend it to everyone.
The legends at MDC were fantastic to deal with. Finance crew were so easy to work with and made the whole process a breeze. Really satisfied with the camper and looking forward to many years of epic trips!
Customer service is shocking
customer service is shocking, warranty team couldn’t care less or there just so busy with other warranties. I don’t know what’s worse. Camper is great but won’t be buying again due to the lack of interest and help after purchase.
Best life ever
I love my caravan , it has everything I need to be off grid. I love being out in the bush camping and having some quiet time with the birds and nature sarrounding me . I can take my van anywhere it's a perfect little home . Alex is lovlely and even came out to my home to help with some wiring issues. I have the 17HRT XT MODEL , best thing I ever did . Thanks Sam Bugat
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Questions & Answers
Hi we have a 2018 Highside Cruizer. Were unsure how to put tropical roof on & which pole do we use? ( Havent used the trailer yet)
I just bought an Aussie Venturer 2015 on auction. Is there an online setup guide? Also for electrical setup
Steve Z.Market Direct Campers
Hi Steve, try this set up video https://www.youtube.com/watch?v=KxAnXCCQhJc&t=54s
I have a Jackson forward fold 2017 and I am wondering what type of bearings I need to purchase as spares
Steve Z.Market Direct Campers
Hi Matt, your Jackson should have parallel axles so the inner and outer bearings are the same. The bearing code is 25590 and the cone is 25520. The seal is 55 x 85 x 12mm. Statewide bearings generally keep all these is stock. The castle nut is unique so if you want to keep a couple of them as spares contact MDC on 1300 494494
Happy camping mate.
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