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Market Direct Campers

Market Direct Campers

VIC, SA, Adelaide, WA, etc...
3.7 from 372 reviews · View Statistics
Listing monitored by Market Direct Campers

Reviews

  • Product Quality
    4.6 (112)
  • Return Claim MadeYes (4) · No (109)
  • Customer Service
    4.5 (117)
  • Warranty Claim MadeYes (35) · No (75)
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Swany
SwanyPerth, WA
  • 4 reviews

Customer service

published

I can't believe that MDC has decided to argue with a customer my advice would be try and be the bigger man and walk away it doesn't inspire any confidence if this is how you speak to a customer regardless of who is right , to respond is one thing but to keep arguing is another .

I'm sure your company makes good vans just leave it at that.
Cheers Swany

Incentivised Review No
Heather
HeatherMetropolitan Adelaide, SA

The MDC Warranty is a waste of time

published

The first use of our MDC off-road camper resulted in significant stone damage to the camper which was classified by MDC management in Queensland as "wear and tear", when, in reality, the damage was due to design faults. The stone deflector was too narrow and no bash plates for the water tank. We were told that we should have bought a Stone Stomper or Rock Tamer for the car to prevent stone damage.
The entire warranty process was uncooperative, distant, disappointing and not conducive to any recommendation of the product to others.
The chassis is however very good.

Product Quality
Customer Service
Market Direct Campers
Steve Z.Market Direct Campers
M. Kendle
M. KendleSouth East Queensland, QLD
  • 3 reviews

Great Camper!

published

A great showroom at Caboolture. Well set out display to easily find what you are looking for. Extensive range to choose from. Well made solid constuction of products. Very helpful enthusiastic staff on hand to offer expert advice.

Product Quality
Customer Service
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Alfa R.
Alfa R.
  • 3 reviews

Honest and friendly sales staff (Steve Ballinger) and prompt warranty work (Jarrod Butler)

published

We wanted to buy a camper trailer so looked at most brands. MDC had stock whereas others had vague delivery promises. Spoke with Steve Ballinger who was a no nonsense straight shooter and he steered us in the right direction with his extensive knowledge of the product.
Later found that the gas bayonet couldn't be reached as it had been located too close to the spare tyre. Advised Steve who got Jarrod Butler to look into it as a warranty job. Jarrod communicated promptly and job done.
My experience with MDC has been nothing but good. That is why I am surprised at some of the negative comments.

Product Quality
Customer Service
Phil
Phil
  • 3 reviews
  • 1 like

2nd MDC product I have purchased and just love the equipment just what we wanted.

published

Dealing with MDC is easy and they provide good sound information without being pushy which is exactly what we like.
The new product we have purchased is fantastic still putting all our gear onboard before we depart for a long trip in a great caravan.
We believe that MDC provide a great range of equipment and also has great service to back up their range.

Incentivised Review No

Cant wait to hit the road

published

We purchased our XL15 from Kilsyth recently but with Covid haven't been able to get away. However, we are very happy with the van and the service from Matt and the crew has been great.

Product Quality
Customer Service
Ted Hodder
Ted HodderGreater Melbourne (Inner), VIC

Great service, excellent communication & rippa product

published

Mark Kerr and his team at MDC Campbellfield made the process easy, I was kept informed from the minute we paid the deposit to when we took delivery. Could not be happier with our XT16 East West, Mark has an enthusiasm that gives you confidence in the MDC product. The online master classes are a tremendous tool, and Mark always responded quickly to any queries I had along the way. Highly recommend MDC and their products.

Product Quality
Customer Service
M. Huxley
M. HuxleyRichmond-Tweed, NSW
  • 3 reviews

A responsive very helpful team who care about their customers

published
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Product Quality
Customer Service
Dino
DinoNorth Western Region, NSW

Great product & great service

published

We have just taken delivery of our XT16 HR E/W and are very happy with it, the service which we received was excellent from the initial inquiry to placing the order to taking delivery. All our questions were answered quickly & intelligently, our special requests for extras were no problem and were followed up with and completed to an excellent standard. The staff at Newcastle went above and beyond to provide us with the best possible product and nothing was too much trouble………..excellent Thanks.

Product Quality
Customer Service
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James G
James G
  • 2 reviews

Fantastic service

published

The service provided by Alex and the team was second to none. They were very knowledgeable and helpful. The whole process was very simple.

Product Quality
Customer Service
kerbarb
kerbarbAdelaide, South Australia
  • 11 reviews
  • 10 likes

Great to deal with

published

We bought a Forbes 13 12 months ago. Had a couple of warranty issues. What an absolute breeze dealing with Jarrod from MDC warranty and Kevin from their Adelaide showroom. 10/10 for customer service.

Product Quality
Customer Service
Brendan L.
Brendan L.Perth, WA

Excellent Service - Excellent Camper

published

We researched camper trailers for a few months and decided on the MDC XTT Dual Fold. Once we viewed at the Caravan and Camping Show in Perth there was no doubt. The layout was perfect and had everything we needed to go off grid. The sales team were great to deal with and once ready to collect the handover with Mark at Welshpool was A1 for service. We left feeling very confident we could set up easily and this was correct.

I couldn't recommend the MDC team high enough. Overall a great experience and perfect camper.

Product Quality
Customer Service
Two gun
Two gunPerth, WA
  • 2 reviews
  • 5 likes

Outstanding Service and Product

published

This is my second purchase from MDC. I looked at all other campers and vans available, prior to my first and second purchase over a periods of time, to ensure I got the best fit for what I wanted. MDC come up trumps both times. Well designed, well made, sturdy and well priced. However the products are overshadowed by the very high level of customer service, professionalism in the branch, and performance of the crew in the workshop, all under the direction and guidance of Fernando the branch manager. I have been dealing with the Perth branch for 4 years, and there performance under Fernando has been increasing all the time. This is truly a customer focused branch.

Product Quality
Customer Service
Jess M.
Jess M.Western District, VIC
  • 2 reviews
  • 1 like

2019 XT16 East West

published
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Product Quality
Customer Service
Viv R.
Viv R.Perth, WA

Sales and delivery staff at MDC were really good value.

published

Our camper trailer was delivered in 4 days when we were expecting it to be 4 weeks. The technical advice was good, and pickup arrangements were efficent.

Customer Service
Incentivised Review No
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Questions & Answers

Shane P.
Shane P.asked
Market Direct Campers

Hi all,
Our old Step Through had been stored for too long. We went to air it out to find it all rotten and the framing all corroded. I have been searching for plans so i can get a new tent made for it but have been unsuccessful.
Is there anyone who can help me?

No answers
John
Johnasked
Market Direct Campers

How do I remove the boat rack from my Jackson forward please, as I have no use for it anymore., thanks, John

No answers
John
Johnasked
Market Direct Campers

Is there a trick on how to remove the boat rack from from my MDC Jackson forward

3 answers
Market Direct Campers
Steve Z.Market Direct Campers

Hi John, I have found the easiest way is to have the rack locked in the upright position, remove the bolts through the 2" receivers and undo the clamp bolts underneath. It takes a couple of people to lift it out but generally comes out easy enough. Don't do it with the rack in the horizontal position as the supports will kick out with the gas strut pressure. If you want to remove the gas struts you should get a specialist to do so as they can be dangerous to remove without the correct tool.

John
John

Thanks

Market Direct Campers
Steve Z.Market Direct Campers

You're welcome John.

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Details

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CategoryPhysical Shops and Caravan & Camper Trailer ShopsPhysical Shops and Caravan & Camper Trailer ShopsPhysical Shops and Caravan & Camper Trailer ShopsPhysical Shops and Caravan & Camper Trailer Shops
Seller Type Manufactures Own ProductsManufactures Own ProductsManufactures Own ProductsManufactures Own Products
Manufacturer Warranty5 year(s)5 year(s)5 year(s)5 year(s)
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