Product can’t be repaired
I was one of the first backers for the original IQ Buds. I was happy with the design, small and compact but I was quite disappointed that there was no on/off button and it keeps on draining the battery and needs to be regularly charged.
It was an expensive investment so I’m expecting a good build and quality product. I had it fell off my hand to the ground and it just broke and it was the first time it tell off. It’s not very durable product and I contacted the customer service to have the product repaired but they said that they don’t do repairs and it can’t be repaired as the repair costs more.
What good is a product if they have a bad customer service. I will not recommend it to anyone.
- Verified purchase
The IQbuds2 MAX are the earbuds I've been waiting for.
I had a set of the original IQbuds and while they were decent there was a lot of room for improvement. I preordered the IQbuds2 MAX back in January hoping that they would have evolved into a mature product. In short - very impressed, while its been a five month wait it was well worthwhile. Once the EarIQ procedure is done they have for me the sound quality I remember 40 years ago when I was 18, the crispness and balance is back. I listened to all kinds of music for about six hours the first day it was so enjoyable. I have many other high end he...adphones and in ear monitors, mostly more expensive than the IQbuds2 MAX but none provide as good a listening experience. The first generation of IQBuds were not wearable by me for more than half an hour with the supplied silicone tips and I bought Comply Isolation 160's foam tips which made a big difference to the physical fit and comfort. The better sealing improved the isolation and deep bass but the audio experience with that first generation while decent was fatiguing and the Bluetooth connection brittle. They have ended up sitting plugged into a charger because when they are nearly discharged they emit a feedback squeal so loud it wakes me up 3 rooms away. The different 'World' experiences worked but the ability to hear voice from someone in front of me in a restaurant was underwhelming. I could not wear them for long periods without getting a mild headache/earache and while they were useful in some circumstances as a product they were clearly the first iteration and not really cooked. The IQbuds2 MAX now have excellent active noise cancellation and the different 'World' modes are much more distinct and useful. I can wear them with the supplied ear tips for 4 hours or more without discomfort. With Comply Isolation 160's I can wear them all day without hearing or wearing fatigue. The improvement in audio 'focus' enabling listening to the person in front of you in a noisy room is quite outstanding. I have used these more in the past week than the older IQBuds in the past year. I am getting a lot of pleasure listening to music again but still getting phone calls and hearing the doorbell etc. I used them tonight while having dinner on my own in a very noisy restaurant. I set them for 'World Off' and 'ANC' enabling listening to a podcast as though I was in in a quiet room while one tap lets me talk to the Waitperson. They really are very practical to use and with long six hour plus battery life before they need to be recharged by the larger battery built into the case. Most of the time they stay charged the whole day with the breaks in use in the case topping them up. The new case which is a much better design seems to charge them about three times before it needs charging. It is also much easier to put them away and get a consistent contact with the charging system in the case. The case design is also more durable, the first iteration lost all four rubber feet in a few weeks in my pocket and was bulkier. I am finding myself using the IQbuds2 MAX a lot. Walking on the footpath on a very busy road the phone conversation is almost immune to heavy traffic noise that makes it impossible to use the phone on it's own. The person on the other end of the conversation says it sounds like I'm in a quiet room and can not hear the trucks and cars. The App is much improved and handles activities like adjusting 'World' levels and pairing with the IQstream device for TV listening. These really are now my favourite way of listening to music and hearing audio. Using the active noise control to deal with a noisy environment is also a big plus. The amount of improvement in 2 years shows Nuheara have been working hard to advance the hardware and firmware with impressive results. They seem quite secure in my ears and I have had no problems with them falling out while eating or moving around. The original IQbuds would consistently fall out if I wore them while eating at a restaurant. The IQbuds2 MAX are loud enough for any purpose I need. The Bluetooth connection is now rock solid with devices that were dropping out with other earbuds and headsets like one of my Notebooks that has very weak Bluetooth range. The range now is good enough to go to the bathroom while leaving the iPhone 2 rooms away and holding the connection. I would buy these again without hesitating.
Purchased in January 2020 at Nuheara for A$399.00.
- Verified purchase
Fails on battery life
I have no complaints about the sound quality. For bluetooth ear bud's they deliver excellent audio and are quite easy to use and adjust to your hearing. The problem with them is poor battery life. My pair of iqbuds lasted less than 18 months before they started to significantly lose their ability to hold a charge. Before 2 years had passed they could only hold a charge for about 35 minutes. When I complained to the manufacturer I was told that they had met the terms of their warranty and they would not be repaired or replaced. However I was of...fered a 30% discount on the manufacturers price for a new set. The cost of Nuheara replacing the batteries in both buds is extortionate and is almost the same as Nuheara's "discounted" replacement cost for a new set of iqbuds. Consequently I cannot in good conscience recommend Nuheara iqbuds to anyone.
- Verified purchase
Bad Customer Service / possibly a scam
Had money taken from me and product never supplied. It took 6 months to get money back with No acknowledgement from anyone from the company that I was a human. This company is disgusting. Product is a scam
Purchased in January 2020 for A$499.00.
I agree - they do not live up to the hype
I am a long time tinnitus sufferer and hoped that they would help to mask the sound but, if anything, they add to my problem. When I wear them when out walking they pick up and amplify the sound of the wind . Also No matter which bud tip I use I cannot get them to stay in my ears - I have already lost one of the buds as a result.
However as far as service goes I would rate Nuheara 5 stars. Their staff is prompt and efficient and a pleasure to deal with.
My first "true wireless earbuds" and certainly not the last.
Previously I detested having buds jammed into my ears but the IQbuds' Comply T-160 tips changed that. While excellent (comfortable and isolating), the tips don't last very long and I only received a pair of them which cannot be purchased anywhere in Australia. The silicon tips (both the round and oval ones provided) are somewhat better than those that come with the typical earbuds but don't provide a good fit and irritate my ear canal.
With the Comply tips, passive noise isolation is good and the sound quality excellent. I find the ability to ...
Purchased in September 2019 at Nuheara US Website for A$99.00.
Bluetooth rubbish won't connect unless two feet away and fall out your ears especially your right, others have said this, overpriced rubbish throw them in the bin, there not any good to help you hear for sure, 30 pound ones better don't be fooled by there ballshite sales pitch .
Purchased in December 2019 for A$400.00.
IqBuds boost hurt my ear no Nuheara is making me pay
I bought these purely to listen to music. Straight of the box they would not hold a bluetooth connection across numerous devices including DAPs and phones the stuttering connection meant that i would adjust the volume so that when the buds did connect the volume up too loud causing my tinnitus to spike as a result. I have just sent them back for a refund and have been charged a restocking fee. I didn't change my mind, they didn't work as advertised in my opinion and may have furthered the damage to my ears. This charge is an insult to me and...to those living with tinnitus, who are ever vigilant in our search for aides that will give us some relief and control back in our life. I though the Iqbuds boost may be one of these aides ,they weren't, instead they harmed me yet it is me who is financially out of pocket. I paid $399 and was refunded $379 so if you pay full price you'll be charged roughly double that if ,like me, you feel that the buds are sub par and do not benefit you in the slightest in regards to tinnitus and the hearing loss it is indicative of. My one star review is given to Nuheara as a company and their arrogance shown towards me in the charging of a restocking fee which suggests that it me that is defective and not the devices they spruik.
Got these as a birthday present so by the time I got to use them the 30 day guarantee had expired. Complained about the fact that all they did for me was make everything quieter, that if you accidentally brush the bud when your trying to tap it you get an earsplitting sound and that when I left them in their charging case for a coupe of days that all of a sudden they started to emit a feedback interference noise. Their response was to tell me its user error and send me a guide.
I gave them a really good trial, used them at a pub during a trivi...a night and rather than isolate songs everything just got quieter and tiinny sounding. Tried them when walking down a busy street, tried them in the gym. I tried all default settings, made late of custom adjustments and the only thing I did notice different was that it amplified bird noises. Pretty much the opposite of what I bought them for which was to reduce background noise.
Purchased in August 2019 at Nuheara for A$230.00.
Patchy from the get go . Mediocre performance so shelved them for maybe a year and then tried again but not able to reconnect with new phone.. real disappointment to me. Beware of performance promises and now doubt product ability. Out of warranty so replacing with another brand as trust is not there
Purchased in November 2017.
A stupid, expensive, cheaply made toy.
The only noise canceling they provide is by blocking your ear with the bud itself, like an ear plug. The batteries do not last 16 hours as advertised, more like 6....at a push. They scream high pitch noise at you if anything goes near the Mic. Go buy some cheaper version off eBay they will do the same thing
Purchased for A$300.00.
I am amazed by these ear buds - Please Read.
I've had NIL and genetic hearing loss for over 20 years. I reluctantly went for a hearing test about 10 years ago and was fitted with an NHS hearing aid only on 1 side. Ever since I had it fitted, I've never really used it, it really irritated my ear canal and was incredibly uncomfortable for more than about an hour. It went into a drawer and never came out and I carried on. Just recently I decided that I really couldn't carry on as my hearing had got that bad but simply refused to pay through the nose for £3000 hearing aids, mostly because the...ones I'd tried on the high street lacked the fidelity of sound I needed and being a musician, the sound quality was critical. The hearing aid I had made everything sound like an awful transistor radio. So I spent about a week researching these things and deiced it was either the Bose or Nuheara. The Bose ones had this daft neck ring which I thought was the most odd looking thing ever and whilst these were big, the fact that everyone has ear buds now made it more acceptable and less stigmatised even than regular hearing aids. So they arrived and I immediately set to work customising them via the Ear ID thing that I'd read about, I knew you had to put a bit of time into setting them up. This was straight forward and whilst not maybe as long as a regular audiology test, it was the same in terms of pumping sounds through headphones and you pressing a button when you hear something. People say this isn't a clinical test but I'm sure the method is absolutely identical and maybe the actual audiologists just want to hang onto some exclusivity. So all set and then I spent a bit of time reading the online manual and getting familiar with the gestures you can use. I have the sony MDR noise cancelling headphones and they work in a similar way so it wasn't long before I could use them properly. First impressions were great. The worst thing about my actual hearing aid is that it sounds awful. Music is frankly [crap] and the fact that only one ear is boosted means it's lopsided and awful. These were immediately better, full range sound was what I wanted and what I got. I was stunned at how much I could hear but it wasn't just a volume boost, it was the missing frequencies that were restored - another thing hugely important to me. I quickly tried them out in a variety of setting but the thing that has massively impressed me is that they work as headphones and still keep the ability to have the outside sound coming through over the top. I don't remember this being on the blurb but I would have bought them for this alone. Using a single hearing aid with headphones is a joke. It constantly whistles and the lopsidedness again just kills any pleasure you may get. The sound from my iMac, phone and tablet is stunning and the fact that you can customise it further is just brilliant again and of course you can cut the outside world off from your listening experience too, so many options, it already slaughtered the hearing aid! So what about the occlusion effect? OK, so it is noticeable however I've had a kind of occlusion effect going on for years where the boomy head voice already overtakes my regular hearing so it wasn't a shock or a distraction. The fact that the high frequencies cut through and I could actually hear were enough for me to forgive the occlusion effect which also isn't huge IMO. The other thing that worried me was comfort, as mentioned the regular aid just killed me for any length of time and left my ear itching for hours afterwards. I've had these in for hours and not noticed them. I don't know if it's the material or what but there is a much larger thing in contact with my ear canal than the aid but it's somehow not as uncomfortable. There is also soft sponge and rubber and I'm not sure if the rubber is worse but I tried the sponge - swapping the pre-installed medium for small - and they just worked fine so I haven't given the others a go yet. Overall I'm over the moon with this purchase, these guys have got it totally right and even as regular earbuds the sound quality is off the scale good. Far better than any headphones I have even the Sony's which were nearly £500, £150 more than these buds and they offer far more flexibility and the fact that my hearing is almost back to normal can't have a price on it (OK maybe it doesn't stretch to 3 grand hearing aids!) I'd be happy to speak to anyone who wants more info about these but take it from a guy whose been looking a long time for a decent solution, these things are absolutely brilliant and I couldn't be happier right now. One gripe I do have though is that outside in the wind they have been intermittently cutting out. I don't know whether this is some protection thing but again it's better than a regular aid which I could never wear outside even if there were a gentle breeze blowing. I'm talking to the company now about this so maybe an update. Contact me at kenny.s.evans 'at' gmail dot com if you want to ask a question, I'm not a salesman!
Purchased in July 2019 for A$350.00.
IQbud and Boost very different products. Fit, sound, engineering are all great!
When searching I can’t find product review on IQbuds Boost. Big difference between IQbuds and Boosts. You will love the Boosts! Great fit, durability, recharge/battery life and overall engineering! Paired with IQstream TV are amazing products.
Purchased in January 2019.
Very poor build quality
Was excited to support an Australian company - bought these 2 years ago. About 11 months into their usage the rubber around both ear pieces coming away.
Spoke to Nuheara and had them replaced. Replacement ones had a fault where one earpiece wouldn't work. Replaced again.
new ones worked for 12 months then the same rubber issue started to happen, then got worst. Contacted Nuheara, as they were at their 14 month mark, outside the replacement pair's warranty period they refused to replace.
Today the left earpiece fell apart in my ear -
I am very light handed with all my electronic devices - I have headphones and other ear buds that are 5-10 years old and still look like new - these are just very poor build quality.
Purchased in February 2018 for A$349.00.
Sounds great ,difficulty charging
I purchased these 3 months ago and when I got them I thought they were great .After having hearing aids worth upwards of 4000$the price I thought was reasonable and they worked better then hearing aids.Recently they have quit charging due to them not fitting properly into the charging case .I have contacted company ....waiting for a reply.
Purchased in October 2018 at nuheara.
Nuheara iq buds
My son has been self conscious about his hearing aids in some cases refusing to wear them to school but now wears these is buds with pride, great battery life, a app to tune them in and he has improved his grades. Definitely worth the investment thanks from the atwell family and a special thanks from my son.
Rubbish, returned for refund less 5% restocking fee
Ear buds wouldn’t Initially charge and then only once. They wanted me to send them back for repair. I brought them to hear vocals on TV movies but for me they didn’t help. Couldn’t charge them again so returned them for a refund. They refunded amount less 5% restocking fee. Hope you don’t get them.
Questions & Answers
Can the microphone be muted on the iqbuds Max? I.e during a call or whilst using as a headset whilst gaming?
It can be muted In call by tapping the left earbud, if you want no mic you can tap the right earbud to turn it off. The controls are somewhat customisable using the App. The isolation with mic off and noise cancelling on is about the same as my Sony WH-1000XM3’s. They have decent bass and I’m not experiencing dropouts in normal use. In use it sounds to the caller like a good boom mic with no issues reported other than it ‘Sounds Great’. The noise cancelling in call is very good.
I was surprised as I’ve owned quite a few different in ear systems and this is the first one that did not start to hurt after half an hour. Battery life around 5 hours Bluetooth + NC and about 8 hours with just World On and custom eq. The case charges them in less than an hour an seems to do 4 full charges. Unused they stay charged for months in the case. I’d buy a pair again as they are much better than the other options I’ve tried.
I hope this is not a silly question - if I don't have my phone with me, or it is out of range, does the sound enhancement still work but I would just not be able to make setting changes? Or do they not work at all in this situation?
Hi Steve, the buds operate in the world off/on mode (sound enhancement) independent of your mobile phone or Bluetooth device. If you have selected the world off/on and environmental settings on the earpiece, that would be the only sound enhancement adjustments possible without having your device at hand.
I've preordered the IQbuds 2 Max and look forward to using its more advanced functionality.
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