jack
jack · Olimpia Splendid Piu Cube 16

Which size hose (in diameter) will I require for the Piu Cube 16? They are available on Olimpia website for $75 plus $20 shipping. I saw hoses available in bunnings/ ebay for much cheaper. They basically come in standard sizes of 5 or 5.9 inches diameter. Does anyone know the correct size for this model? Also do I get clockwise or anti-clockwise hose? Thanks

Andrew W.
Andrew W. · Olimpia Splendid Piu 14

Hello,how often do I have to drain the water please? I'll be using it about 8 hours a day? Thank you

Deborah M.
Deborah M. · Olimpia Splendid Piu Eco 12

Hello my pui air conditioner is not blowing cold ❄️ air out I've cleaned the filter but still won't blow cold ❄️ air

Maureen W
Maureen W · Olimpia Splendid Piu

Hi I am getting 50 code flashing I cannot get the heat to come on, tried shutting it off but it comes back on by it’s self it won’t reset when I press the off on for 15+ seconds even

Olimpia Splendid
Olimpia Splendid   DM   

Hi Maureen, we don't have a code 50 - can you take a picture of the air con display and what it is showing for you, and email to us: sales@olimpiasplendid.com.au Thanks and we hope to help you resolve this issue soon.

David S.
David S. · Olimpia Splendid Piu

Hi I purchased a second hand 16 AC that I've been told is a year old everything works as it should except the temperature, just blows air like a fan. Does this indicate a refrigerant leak and need a regas?

David S.
David S.  

(filters are clean, vent installed correctly)

Olimpia Splendid
Olimpia Splendid   DM   

Hi David, Thank you for the question - can you please provide the full model number of your air con that should be printed on the rating sticker on the back or side of the unit?

Olimpia Splendid
Olimpia Splendid   DM   

If you have the air con set correctly to Cooling Mode and it doesn't blow cold air, the issue might be either a faulty compressor, faulty PCB or gas leak.

Tegan B.
Tegan B. · Olimpia Splendid Piu Eco 12

Hello my unit is blowing hot air and none of the buttons are functioning.... I can plug it in and it switches on (only to blow hot air) and I have to unplug it to turn it off... none of the buttons work

Tegan B.
Tegan B.  

Can I get a free replacement?

marty
marty · Olimpia Splendid Piu Eco 12

Why does my olimpia splendid 18P blow cold for 15 seconds then warm ambient air for at least 60 seconds? Fan low, on cool, set to 24°c Australia, all the filters clean, vent installed correctly, absolutely peeved off spending thousands for something to blow warm air at me

Olimpia Splendid
Olimpia Splendid   DM   

Hi Marty, the portable air con might be short cycling, possibly something to do with the room size and/or temperature setting. Does it behave the same way if you lower the temperature setting to 20 C?

Daniel
Daniel · Olimpia Splendid Piu Eco 12

The number 8 is showing on the display panel and it won't work. What can I do to make it work?

Olimpia Splendid
Olimpia Splendid   DM   

Error code 8 might be a fan issue, kindly ring us for detailed troubleshooting on 03 9563 2778. Thank you.

Gordon
Gordon · Olimpia Splendid Piu Cube 16

Hello, we have found the PIU16 to be very reliable. Is it recommended that I permanently drain the PIU16 when in use? Will this affect the operation of the unit?

Olimpia Splendid
Olimpia Splendid   DM   

Hi Gordon, thank you for your question. The unit will operate slightly less efficiently on permanent drain, although it should not be any issue. But you do not actually need to permanently drain it.

Gordon
Gordon  

Thank you so much. I have plugged the drain and the efficiency has improved.

Melissa P.
Melissa P. · Olimpia Splendid Piu Eco 12

Got a silent picu 12 and F1 error keeps appearing. I have cleaned all the filter and reset the machine but the code still won't go away. The machine itself is working but I can't change the setting because of the code. What do I do

Olimpia Splendid
Olimpia Splendid   DM   

Hi Melissa, if the reset procedure is not working for you please ring us for direct assistance from the service team - 03 9563 2778. Thank you.

Joanne
Joanne · Olimpia Splendid Piu Eco 12

Can anyone suggest what to do : Blue light is on , fan on max , temperature set at 18. But nothing is happening, been this way since for hours . When turnoff F 21 code comes on. It's the Unico Pro Inverter bought 2021 Joanne

Olimpia Splendid
Olimpia Splendid   DM   

Hi Joanne, It could be an issue with the PCB and will require a technician. Please ring us on 03 9563 2778 and we will connect you with our service manager for a detailed chat to diagnose the fault. Thank you.

Joanne
Joanne  

Thank you for your reply. It now seems okay. We turned it off, unplugged, and checked that it was on the snowflake setting. Now seems to be okay. I will get back to y ou if it re-appears. Regards Joanne

H B.
H B. · Olimpia Splendid Piu

Hello. My air con is not cooling. I cleaned all the filters, unscrewed the back and removed all dust ( bought 2nd hand so needed a good check over). There is no air coming out of the ventilation tube that connects to the back and attaches to.the window either. Could it be a simple fix or does it sound like the compressor is faulty?

Olimpia Splendid
Olimpia Splendid   DM   

Hi HB. We'll need to troubleshoot this with you in more detail. If you ring us on 03 9563 2778 we will connect you with the service manager for a chat to walk you through the process. Thank you!

Kelly
Kelly · Olimpia Splendid Piu

What is the best way to use the drain pipe…. At the moment I have it in the bottom track of the window draining outside but am concerned about the amount of water draining onto the window framing….

Olimpia Splendid
Olimpia Splendid   DM   

Hi Kelly, In normal cooling mode you should not need the drainage, however if you have set up the drain pipe you can try extending it further out with another piece of material/pipe so that it is not dripping onto your window frame. Regards, Olimpia Splendid Australia

Kelly
Kelly  

Thanks for your reply….. how do I turn it to normal cooling mode. Not sure how else to get the pipe outside to drain further away as it would have to go up and out the window

Sarah L.
Sarah L. · Olimpia Splendid Piu

Turning off after 6 second and showing number 8 please help?

Angela W.
Angela W. · Olimpia Splendid Piu 14

I cant see message I wrote

Angela W.
Angela W. · Olimpia Splendid Piu

I have a olimpia splendid air conditioner and it has a mind of it's own... it shuts off randomly , has a f1 error code and now stopped blowing cool air , I have turned it off and on , unplugged it from the wall cleaned the filter , I'm now going to empty water thing now , ok just did the water thing and still blowing hot air and I tried holding down the power button for more then 5 seconds to remove the f1 error and it wont go away please help unsure on what to do next I cant tell the model but the filter is on the to back center and the drain for the water is on the bottem and its rectangular it's on my wall hooked up through the wall and gos outside , it also has a lip /flap , let's say a mouth that opens and closes with kinda looks like bars in the back of the mouth

Larry B
Larry B · Olimpia Splendid Piu

control panel buttons on Piu 16 not working. this was not a problem as I used remote. Now after cleaning filter F1 message wont go away and pressing off button does not help as it does not respond. ( I don't think the control panel ever worked but did not get it fixed. now warranty over :(

Mathew I.
Mathew I. · Olimpia Splendid Piu Eco 12

Just turned off whilst running now no power

Sherri C.
Sherri C. · Olimpia Splendid Piu Cube 16

Unit won't turn on at all. Have tried various outlets. The red light will turn on, and screen will flash blue for Max 2 seconds but cannot get the machine to blow air or anything. Tried cleaning rhe filter and holding the on/off button down and nothing

Olimpia Splendid
Olimpia Splendid   DM   

Hi Sherri, Thanks for the question. Your unit is malfunctioning and needs to be looked at by a technician. Please call us 03 9563 2778 or email sales@olimpiasplendid.com.au about where you are based so that we can recommend a workshop to send it to.

Sue
Sue · Olimpia Splendid Piu Cube 16

Watts the best to set it on for the cold

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